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Author |
Thread Statistics | Show CCP posts - 3 post(s) |
Darkblad
Hilf Dir selbst in EVE
1337
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Posted - 2015.07.02 15:12:20 -
[1] - Quote
Will add my feedback already posted elsewhere here later, once i am at a keyboard, bot such a stewpid autocorrecting, haptics lacking smartassphone
EVE Infolinks GÇó Mining Guide GÇó Missions
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Darkblad
Hilf Dir selbst in EVE
1340
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Posted - 2015.07.02 17:10:42 -
[2] - Quote
Aijle Mijleroff wrote:Hello! New Customer Support Help Center provides me with only the Russian language to communicate with GM, but I want to talk with GM in English only.
Where language button? There is none (yet). once you are logged in to that page, try
https://ccpcommunity.zendesk.com/hc/en-us/ New Ticket: https://ccpcommunity.zendesk.com/hc/en-us/requests/new/
To create a ticket. But GMs usually reply with the language you chose to describe your issue in a ticket, so you may as well keep the pages set to /ru/
EVE Infolinks GÇó Mining Guide GÇó Missions
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Darkblad
Hilf Dir selbst in EVE
1340
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Posted - 2015.07.02 17:16:41 -
[3] - Quote
Commander Nina Hanomaa wrote: Did you try to open the site from within the client (if you currently have access to one). This opens in your set Desktop browser as well but a login token is sent in this case. Maybe that helps as a workaround.
EVE Infolinks GÇó Mining Guide GÇó Missions
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Darkblad
Hilf Dir selbst in EVE
1340
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Posted - 2015.07.02 17:20:44 -
[4] - Quote
Bienator II wrote:i suppose there will be still some form of ingame button which will open the new support page. Can you make it so that it opens with the dafault system browser please? Using your account credentials to login with an out of date ingame browser is not a good idea. This is already the case, at least for me. The target page opens within the browser you set as you OS's default. In client, click the second button of the EVE-Help window (opened with F12)
EVE Infolinks GÇó Mining Guide GÇó Missions
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Darkblad
Hilf Dir selbst in EVE
1360
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Posted - 2015.07.03 05:34:12 -
[5] - Quote
Nevyn Auscent wrote:I am very concerned about the removal of in game tickets. When you are in game you don't want to go through a complicated process to get to submit a ticket, so there needs to remain at least a link in game that opens your out of game browser to a direct link to the ticket website. No need to be concerned. Hit F12, click the second button from top (shown here from within the DE client) and you're good.
EVE Infolinks GÇó Mining Guide GÇó Missions
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Darkblad
Hilf Dir selbst in EVE
1360
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Posted - 2015.07.03 05:44:07 -
[6] - Quote
Greygal wrote:Once you file a ticket on the new help center, there is no easy or obvious way to pull that ticket back up. The only way I was able to find a ticket I just submitted was by clicking the link in the oog email I received. Or at least I wasn't able to find any way to find my tickets (which are found at https://ccpcommunity.zendesk.com/hc/en-us/requests link, but I couldn't find a button or link to that other than through the email). I found the category/department dropdowns somewhat unintuitive. You select the one dropdown, then you are brought to the form to write what you need help on, and then you select (fine-tune) your department/category via a second dropdown on that page. It'd be more intuitive if both dropdowns were on the same initial page. Or at least move the second dropdown to the top of the form page. +1 to having an ingame option for submitting/viewing tickets. Do like all the links to various self-help articles! To open the list of existing tickets pick this menu option at the top right of the page. But I agree that this link better be placed more prominent (see my feedback post above).
I also agree that having to pick a ticket TYPE first and then a category next is pretty bad. Why not add the whole hierarchy of available options to the dropdown we find when we choose to create a ticket? Actions like later adding the dropdown for operating system (technical issue ticket) should'nt be too hard to implement.
Considering that this new ticket system is in use since November (for technical issues) makes me wonder: Did you ask any of those who filed such tickets for feedback on the new system?
Quick fix for the dropdown to choose a category:
https://p3.zdassets.com/hc/assets/application-b26fbae60487dc32bc34e82d903b377c.css line 1785 to 1793
.nesty-panel { background: #FFF; border: 1px solid #AAA; box-shadow: 0 2px 5px rgba(0, 0, 0, 0.15); height: 150px; max-width: 300px; min-width: 100px; position: absolute !important; z-index: 999; }
Increase height.
EVE Infolinks GÇó Mining Guide GÇó Missions
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Darkblad
Hilf Dir selbst in EVE
1360
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Posted - 2015.07.03 05:48:11 -
[7] - Quote
Captain Semper wrote:I am always redurect to a /ru/ page. If i wont this sooo...?
EVE Infolinks GÇó Mining Guide GÇó Missions
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Darkblad
Hilf Dir selbst in EVE
1360
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Posted - 2015.07.03 05:50:58 -
[8] - Quote
I might as well create There is now also an en-us version of my recently updated ticket creation and management guide available. You can toggle the language at the top left of the page.
EVE Infolinks GÇó Mining Guide GÇó Missions
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Darkblad
Hilf Dir selbst in EVE
1360
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Posted - 2015.07.03 07:25:55 -
[9] - Quote
Torgeir Hekard wrote:Okay. Suppose I have several accounts. And several characters on each. And suppose some of those characters can, for reasons obvious, have unpronounceable and unrecallable gibberish for their names.
So, each time I want to submit a ticket, I now have to log out. Then log in with another account (also suppose I don't save passwords because, well, the best way to forget a password is to check the "remember password" box), navigate to the submit form, then type the unpronounceable gibberish character name somewhere (where, by the way? The ingame support is per-character. The outgame is per-account), fail to link ingame items, submit ticket. Then god help me if I want to submit another ticket from another character, because I have to logout, login, rince, repeat... Then I have to manually track the ticket progress by scrolling through gazillion tabs in teh outgame browser and then relogging under the correct account.
Oh joy... Using http://www.schildwall.info/assets/misc/ticket/f12en.png from within the client opens the page with a sign in token, so you may not be required to logoff and on again on the website. Just click on Go to Help Center in each client's F12 window, do stuff on zendesk, then repeat this for the other characters.
EVE Infolinks GÇó Mining Guide GÇó Missions
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Darkblad
Hilf Dir selbst in EVE
1383
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Posted - 2015.07.03 17:26:22 -
[10] - Quote
[the web team will have a hard time, deciding game balancing changes]
One immediate advantage of the new ticket system is pretty obvious for anyone who prefers to use a service that uses their native language - which in those cases is not english. In game, the ticket types were limited. This was due to the main type being already taken by the language. Several options were not present at all. Now we as players can always pick the exact type and therefore can make sure that the ticket is handled correctly right from the start without the need for it to get forwarded to a more fitting GM.
Once the pile of design and usability flaws of this new systems got fixed and resolved, of course.
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Darkblad
Hilf Dir selbst in EVE
1431
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Posted - 2015.07.04 05:47:37 -
[11] - Quote
Rivr Luzade wrote:I hope .... I'm optimistic that "live" support chat won't happen. The requirement for the GM team to check logs (which show nothing) or other system related information will most likely prevent that.
For the self help part. It's good that standard problem solving strategies are available for those willing to look through them, but there really should always be the fallback option to file a ticket as well. If the solutions don't help and also if the player can't understand English well enough (or does'nt have the solution list presented on his supported language's help center page, which is currently the case).
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Darkblad
Hilf Dir selbst in EVE
1449
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Posted - 2015.07.04 16:07:21 -
[12] - Quote
Winet wrote:um, how to see reported bugs to get number to give to ccp when they ask??? Bug reports are not part of this change, therefore https://community.eveonline.com/support/bug-reports/my-bug-reports/ is still the page to go to
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Darkblad
Hilf Dir selbst in EVE
1513
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Posted - 2015.07.06 08:14:39 -
[13] - Quote
Some additional feedback on the site's (UI) design:
My Tickets https://ccpcommunity.zendesk.com/hc/en-us/requests No Button to create a new ticket.
Details of an exisiting ticket Create Ticket button is present, but still defaults to Technical Support ticket. Should be more generic, now that all tickets are created on zendesk, like here.
Adding a create ticket menu entry to the menu labeled with the user's account name would also add another level of comfort.
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Darkblad
Hilf Dir selbst in EVE
1606
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Posted - 2015.07.08 06:08:13 -
[14] - Quote
And one more:
The div with class .satisfaction-box has a background-color of #fbfbfb. The content is hard to read that way. Some darker background (or none at all) is better, I suppose.
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Darkblad
Hilf Dir selbst in EVE
1738
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Posted - 2015.07.09 19:34:05 -
[15] - Quote
Already a good start
Nice to see, though:
Language Change Menu is now available
Since July 10th, https://ccpcommunity.zendesk.com/hc/ shows a button to display "My Tickets" (good)
But it does'nt have a label, except for the en-us language setting (bad, as it's not red, so only few will click on it). That got fixed pretty fast.
EVE Infolinks GÇó Mining Guide GÇó Missions
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Darkblad
Hilf Dir selbst in EVE
1764
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Posted - 2015.07.15 06:50:15 -
[16] - Quote
Proposal: For API keys, there's the option to create premade keys, like https://community.eveonline.com/support/api-key/createpredefined?accessmask=133169114 Something similar for tickets could be helpful sometimes.
Issue: It appears like some ticket types are currently missing. Like Community Team.
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