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Thread Statistics | Show CCP posts - 13 post(s) |
Radu Lupescu
Push Industries Push Interstellar Network
13
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Posted - 2015.07.03 09:56:03 -
[1] - Quote
Salutations, ladies and gentlemen,
My name is Radu Lupescu, patron de Push Industries (the CEO). It is my honor and pleasure to reintroduce you to the old brand you trust, directly as it is being refurbished, revitalized, and innovated into the logistics corporation you have always wanted it to be. In short, Push Industries is going premium.
As those of you that follow our brand regularly already know, Push has gone through a remarkable amount of changes and phases since 2011. Throughout all of these you, the customer, have increased your demands of service steadily over time and been steadfast in your encouragement of our brandGÇÖs growth. Suffice it to say our slew of internal changes, and your will, have coalesced into our finally deciding to become New EdenGÇÖs Premium Hauling Service.
This being the case, Push will have the largest price increase it has ever seen. Our High Security Space rates will increase roughly 19% on July 3rd of 2015. In time we will update our prices for the remaining security spaces as well but we thought it prudent to go with a more unhurried implementation. With this increase of our HS rates you will be able to benefit with following new changes that will, before long, become the norm:
- Normal contract expirations set to 3 days (TBA)
- Rush contracts delivered within the day (TBA)
- Limited to no expired contracts
- Haulers with a bare minimum of Mastery IV for all hauling vessels
- The most experienced and veteran haulers of New Eden, handling your freight
- A more personal customer service
- And above allGǪ the best courier experience that money can buy
These are obviously bold changes and thus they will need a little bit of time to be applied to their fullest. But with every contract you place with us, in due time, you will notice this significant difference in service. Our weltanschauung is very customer satisfaction oriented and the only solution to our ability to offer you the best is the application of higher rates. These rates guarantee that our haulers will be the best paid of any courier service currently operating and as such will have the greatest standards of them. Thus your following us with this increase will enable our current hauling body to further develop their skills & training and we will also attract the finest haulers of New Eden within our courier service operation. As you can see this cycle is what will, as previously stated, give you GǣGǪthe best courier experience that money can buyGǥ.
We do realize, however, that this price change will mean that Push Industries will no longer fit into the economic models of some of our customers. For this we apologies in advance for not being able to offer those customers our services but we do have contact with other courier services and we highly recommend them. If this applies to you, please contact any of the following fine options, in game, with your courier needs (we are also happy to communicate with them on your behalf, if you so choose):
Red Frog Freight (RFF) New Evolution Express (NEE) The Haulers Channel (HC)
Push Industries thanks those that find us economically sustainable for their operations for taking advantage of our updated services and we are glad to rejoice in a new era of our corporation with you.
Cheers, and clear horizons to you all,
~ Radu Lupescu CEO : Push Industries |
Lolitachan
New Evolution Express
1
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Posted - 2015.07.04 17:50:50 -
[2] - Quote
Friendly bump from an ex-Push Director! ^_^
BUT! I do have some comments I want to bring up too.
Premium? I can't help but notice people constantly complain about contracts expiring. Is that why prices are being raised? Raise prices > Less customers > More ability to complete contracts?
"The most experienced and veteran haulers of New Eden, handling your freight" What about the RFF crew? Or the actual backbone of the old Push? Nasantha, Willry, Cara and plenty of others which have gone? (Again refer to contracts expiring) Where are your figures, and statistics to back up this statement? Also, I've seen plenty of Push pilots ganked recently...
"Personal customer service" Have you BEEN in your public channel recently? It's only ever, "Is my contract going to be done in time?" Also... Nobody ever replies to customers in the GMT time-zone.
You say you're raising prices to ensure better customer service, but is that true? Many people feel it's to allow you less work to manage without all the people you've recently lost. |
Daxter Alabel
Sticky Residue
1
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Posted - 2015.07.04 21:45:12 -
[3] - Quote
It is good to see PushX finally shifting towards its rightful place in the hauling industry, a non-competitor.
As a customer of yours, I do have some questions as to how you can call this a "Premium" service. From what I am reading, you are increasing prices 20% in order to persuade enough of your customer base to use other services in hopes of being able to meet the industry minimum standards. 3 days expiration for normal contracts and 1 day expiration for rush is not a premium offering, neither is the goal of "limited expired contracts". These are the minimum requirements for any organized "professional" hauling service in New Eden. In fact, these standards aren't even new for PushX and have been in place for more than a year.
Do what you need to do and get delivery times back in order, but please have some respect for the hauling community and refrain from labeling 3 day expiration as a "Premium" benefit. |
Radu Lupescu
Push Industries Push Interstellar Network
13
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Posted - 2015.07.05 08:58:44 -
[4] - Quote
@Mizu (aka Lolita)
Even though I am sympathetic towards your condition, I'll ask you to please stop trolling . You know very well that our corporations stay in regular contact and there's no reason for you to spy to get troll-baiting material, I'll hand it out freely in conversation.
Thank you for pointing out issues that I'm already aware of though as it provides a small reminder regarding what I need to address. I'm glad to see you still care about Push enough to stay involved.
@ Daxter Alabel
We thank you for having been/being a customer of ours as we do value our customers and their having courier satisfaction.
If you recall, Push Industries established the 3 day normal, 1 day rush, upon its founding. This had not been in practice prior. We also maintained it for some time but in the past 2 years or so we had broken away from it. At the time of founding this delivery principle we were considered a Premium Courier Service. So to bring it round-robin, we are able to make the claim because once we reach our original state we will intrinsically be the definition that we authored.
In time we will be looking to redefine the Premium label... but one step at a time. The prices will also, naturally, attract haulers towards us. Of those we will be accepting the most seasoned candidates. Meanwhile our current hauler body is diligently working on increasing their abilities while also working towards our goals.
These changes are still fresh and so it is only logical to anticipate a period where service does not match the stated goal. But in due course all will be as it should and PushX will match said goals. In time we will also exceed them, but more on that during a pertinent hour.
---
Thank you gentlemen for your interests and concerns. Do know that Push looks forward to the here and now as well as the not so distant future. Every day our service is turning around from previously unsatisfactory patterns and headed towards our corporationGÇÖs better definition.
Fly safe,
~ Radu
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Lolitachan
New Evolution Express
1
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Posted - 2015.07.05 11:56:46 -
[5] - Quote
"You know very well that our corporations stay in regular contact and there's no reason for you to spy to get troll-baiting material,"
I ain't no spy. I'm idling in multiple public channels and get provided what I link there nice and easily. Also, I've not spoken to you or any Push "manglement" since I left.
I'm offended that I'm being accused of being a troll either. Especially when the CEO of a hauling corp doesn't haul... Surely that's the troll?
I comment here because I actually care about the haulers in Push, and the ones in RFF and Public Haulers Channel. Haulers are who I love.
You say that raising prices will attract more haulers, but have you worked out how many customers you'll lose? Where's the cutting off point which will decide if you have too many haulers and not enough contracts? I think you just plucked a number out of the air.
Regardless of everything, best of luck trying to re-establish a "premium" service. Your long time customers which we worked hard to find and provide a service for are welcome to come to us, as are the haulers which feel this is a joke.
Love-ya,
Lolita.
PS: Who the hell is Mizu? It's MiSUzuchan. Or broken up, it'd be Misuzu. Or if being really disrespectful, Misu. |
Radu Lupescu
Push Industries Push Interstellar Network
13
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Posted - 2015.07.05 13:16:48 -
[6] - Quote
Lolitachan wrote:"You know very well that our corporations stay in regular contact and there's no reason for you to spy to get troll-baiting material,"
I ain't no spy. I'm idling in multiple public channels and get provided what I link there nice and easily. Also, I've not spoken to you or any Push "manglement" since I left.
I'm offended that I'm being accused of being a troll either. Especially when the CEO of a hauling corp doesn't haul... Surely that's the troll?
I comment here because I actually care about the haulers in Push, and the ones in RFF and Public Haulers Channel. Haulers are who I love.
You say that raising prices will attract more haulers, but have you worked out how many customers you'll lose? Where's the cutting off point which will decide if you have too many haulers and not enough contracts? I think you just plucked a number out of the air.
Regardless of everything, best of luck trying to re-establish a "premium" service. Your long time customers which we worked hard to find and provide a service for are welcome to come to us, as are the haulers which feel this is a joke.
Love-ya,
Lolita.
PS: Who the hell is Mizu? It's MiSUzuchan. Or broken up, it'd be Misuzu. Or if being really disrespectful, Misu.
Come now love, you know very well that I wouldn't say things to simply hurt your feelings. It was merely a comment in regard to a simple observation.
Caring about haulers and customers/customer service is where we have always been able to agree. One that ranges from strong, I dare admit even emotional, stances to general goodwill. And I sincerely believe this change, from PushX's part at least, furthers an expression of this (given the previously stated reasons). All in all there is a greater change in the courier service landscape and PushX is simply working on rebuilding its old place in it, the newer GHSOL is doing the same and the newest member setting its foundation, NEE, as well. You should note that it is out of respect for all parties that I even recommended places, that I feel are good services, for PushX customers that no longer find us affordable but still want a good service for their courier needs. So for that matter, I and all of PushX, wish everyone the best of luck as said landscape takes on its new form.
PushX will cater to a certain demographic in light of its changing and the other courier services will cater to their own as well.
And yes, I still love you too, Misu
Kind regards,
~ Radu |
Commander Kravshera
Original Sinners The Bastion
0
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Posted - 2015.07.06 16:49:41 -
[7] - Quote
so apparently the PushX public channel is no longer public. i just logged on today to see i was banned?? Apparently voicing your concerns and stating opinions is not allowed in an apparent "public" channel, guess i will have to move my business else were away from these "elite" haulers and great customer service people. |
Radu Lupescu
Push Industries Push Interstellar Network
13
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Posted - 2015.07.06 17:31:11 -
[8] - Quote
Hello Mr. Kravshera,
I am sorry to hear that you have been banned from our customer service channel: PushX. Please know that customers, potential customers, and potential recruits, are more than welcomed to participate in the channel as they wish. The only exemption from this is if a customer is found to be behaving in an abusive manner or one that disrupts the tranquil atmosphere the channel is intended to provide for said parties and persons. Bans are generally temporary but permanent bans have taken place as well.
Please try again in the next day or so to see the nature of your ban.
Best regards |
Goose Lee
Center for Advanced Studies Gallente Federation
0
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Posted - 2015.07.07 16:10:37 -
[9] - Quote
Awful Service, to many of my contracts have expired. I was simply just told to reissue my contracts and nothing was done about them. |
Solton Crebe
Evil Trades
0
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Posted - 2015.07.09 09:14:07 -
[10] - Quote
I've used these guys several times and they have always come through on time. Glad to give them my business |
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Azhanti Riis
Matari Slaves Unleashed
0
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Posted - 2015.07.10 12:19:12 -
[11] - Quote
Solton Crebe wrote:I've used these guys several times and they have always come through on time. Glad to give them my business
+1. Always been happy with PushX, still am. Would PushX again. |
Skyleth Bergen
Jovian Labs Jovian Enterprises
9
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Posted - 2015.07.14 15:55:33 -
[12] - Quote
I have used PushX to move my junk in the past. Would use again. Website is a huge plus. |
Allsales Final
Half a Dozen Eggs
0
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Posted - 2015.07.16 19:26:26 -
[13] - Quote
I rarely endorse services, in Eve or in RL, but in this case I need to make an exception.
If Ingo Shepard D is any example of the integrity of the people associated with this venture, I look forward to a long and fruitful relationship.
I will report back with further developments as I see how they perform over the long-term, but my outlook is decidedly optimistic.
PushX has my full support.
fly safe, but carry a big stick |
Radu Lupescu
Push Industries Push Interstellar Network
13
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Posted - 2015.07.26 12:11:57 -
[14] - Quote
Salutations, once again, ladies and gentlemen,
Today I am glad to inform you that the recent noticeable lag in our services has been resolved.
This resolution itself is an increase in our High Security Space per-jump rates and has been implemented as of down time, today - July 26th. The reasons for going with this solution are a few. The lag in service was directly related to an increase in demand of our services. And this increase in demand was caused by several factors but one of the predominant ones, as we can trace, was an increase of rates brought about by our strongest competitor. As such the ratio of freight to hauler increased and the model that we aspire for became at risk of being effected in a prolonged manner. This neither helps our haulers do their job nor the customer have his or her expectations of us satisfied. Therefore the conclusion to bolster our service quality via price increase was the natural route.
After our first price increase, which took place on July 3rd, there was an immediate noticeable difference. Our customer base became less dependent on business margins, our haulers made more ISK-per-hour, an increase in interest from quality haulers was seen in our recruitment, the wait time for acceptance and delivery decreased substantially, expiration became moot, and overall customers started to once again be happy to have Push as their preferred courier (after a considerable amount of time where that wasn't the case). This newest price increase will restore the above stated and will naturally remove the lag in our services.
We are therefore happy to say that Push Industries will push onward with our Premium Hauling Service model (outlined in our original post on this thread).
We do apologies though for the short notice at which this price hike has come. The mitigating circumstances demanded immediate action and therefore the notice is reflective of this. We hope you understand and will be able to adjust, as we adjust, accordingly.
Once again, for those that do not find us sustainable for their economic model we still recommend the previously recommended:
Red Frog Freight (RFF) New Evolution Express (NEE) The Haulers Channel (HC)
For those of you that don't have an issue with this we thank you for your loyalty and belief in the Push brand and also look forward to furthering our relationship with you, our dear customer.
Thank you and safe travels,
~ Radu Lupescu CEO : Push Industries |
Setish Akula
Dies Lustricus Gentlemen's.Parlor
0
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Posted - 2015.08.20 13:12:48 -
[15] - Quote
So at this point, after so many promises, and increases in your rates. Its only gettting worse.
At this point i count my blessings, if my contracts does not expire during the second 3 day period. Thats right. The past couple of weeks you fail more contracts than you move for me, and even the second chance you get, with a note telling you that this is a relisted contract you already let expire once, you still take 2 days 23 hours to move it, if at all?
In your fancy queue system where i can track my stuff (which i admit is a nice feature) i can watch how my contracts sit there, sometimes for over a day without moving up at all. If you, as a corp providing a service, truly have periods of over 24 hours with coverage so bad you cannot even keep up with the rush contracts, how should we expect you to actually perform the task we pay you an ever increasing amount of money for? |
Captain StringfellowHawk
Forsaken Reavers Goonswarm Federation
213
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Posted - 2015.08.21 00:48:51 -
[16] - Quote
I was once a huge fan of your Service. Having used it to bounce corp and personal assets all over EVE as we transitioned to different parts of the galaxy and even alliances. My corp heavily favored PUSHing our items even tho we have our own Dedicated Haulers and Alt haulers to move stuff around. Your service was always Prompt and packages moved swiftly.
Today's PushX is an entire different animal. The only reason I am posting is because I am tired of my corp and I watching contracts get bounced, or even our friends contracts get bounced. We have even had Rush jobs missed. As of right now my Push Contract Expires in 3 hours.. another Rush job.. something any basic Indy could have moved by now. It has shifted from 9th to 5th in 20 hours. You currently for the last few hours have had a Queue of 92, 86 normal, 9 rush, I'm in 5th with a package less than 10k. You have no packages being moved per your website.
Outstanding: 92 In Progress: 0 http://prntscr.com/8724x6
If you're unable to keep product moving hire more haulers, or let your customers know you are unable to maintain Prompt service or the Standards of what used to be your Rush Service. |
Myst3rious En1gma
Myst3rium Logistics and Investments
10
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Posted - 2015.08.21 19:31:18 -
[17] - Quote
I move a tremendous amount of goods back and forth between 0.0 and the trade hubs and utilized Black Frog for some time before PushX came about and completely re-wrote what my expectations were in a hauling corp. I could get my stuff moved faster and cheaper than I ever could with the Frog. Moving my business from Frog to PushX was an easy decision and thats what I did, PushX made that decision easy because they showed me what I was missing in my then current provider.
Today I have begun to look elsewhere for a new provider that can stand in the shadow that the former PushX created, and PushX has again made this decision easy. The loss of faith in the reliability in the PushX system is complete as I have now had to re-issue multiple courier contracts over the last 2 weeks. The origination of the contracts, size or speed requested has not mattered in the slightest. My rush orders from Jita have expired, my slow loads from 0.0 have expired, multiple inquiries over multiple days in the PushX chat channel have gone ignored. In short from my (the customer) point of view PushX has ceased to exist as an ongoing entity and cannot be trusted with my hauling needs.
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Sjugar02
Antwerpse Kerels RAZOR Alliance
11
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Posted - 2015.08.22 08:42:24 -
[18] - Quote
I do not know what is going on with PushX but they can no longer provide the services they promise. Even rush contracts just expire and no compensation is offered.
If I had to guess they are severly understaffed and are cherrypicking good contracts and letting the rest expire.
Used to recommend, not anymore though. |
Puddsy
Puddsy Corp
2
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Posted - 2015.08.24 19:09:32 -
[19] - Quote
All 5 of my test contracts to push expired. Sorely disappointed.
There is no reason to use push over red frog, NEE, or even just making a public contract in the haulers channel.
I AM THE FREIGHT GOD
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Olmeca Gold
Pleonexium
6
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Posted - 2015.08.26 19:32:58 -
[20] - Quote
As a long time PushX customer I am disappointed by the quality of service these days.
Their price is no longer the lowest among competitors, yet my contracts keep expiring, and even if they are completed it is generally at the last minute of the last hour of the contract expiration time. Meanwhile some competitors that I have tried are able to complete a 3 day contract even in the first day, usually for the less price.
Especially due to the contract expirations with no compensation I will no longer use PushX.
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Captain StringfellowHawk
Forsaken Reavers Goonswarm Federation
230
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Posted - 2015.09.08 00:03:38 -
[21] - Quote
It looks like something woke up in the PushX Universe. Today they have been rocking and rolling on moving Contracts and my large contract was moved Same day which I have not had done in a LONG time. Hopefully this new PushX is here to stay(again..) For a while I was to pissed to use the service from the prior contracts that were not being completed for my corp or my accounts. Today I decided to give them a try again and they have put hope back in me once more.
Good to see you guys Motivated again. |
Saskia Laru
the 57th Overlanders Brigade A Band Apart.
36
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Posted - 2015.09.12 20:57:33 -
[22] - Quote
Had 2 separate contracts fulfilled in a timely manner. Both of them to NPC Null. Both under 24hrs after posting, one of them was completed in less than 6. No problems, quicker than I thought it would be. A+ service. Will use again. |
Saskia Laru
the 57th Overlanders Brigade A Band Apart.
36
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Posted - 2015.09.16 19:55:26 -
[23] - Quote
Used the service again. Items delivered well within time limit... it fact within 24hrs. Can't complain. |
Viridiana 'Vi' Sovari
Night Angels
139
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Posted - 2015.09.16 20:13:47 -
[24] - Quote
Got less than an hour on mine and it's been sitting there for 3 days.
First time using the service to shift some critical POS fuel.
Really not impressed so far.
Currently for sale:
127m SP combat toon
93m SP T3 // Blops toon
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Waife
Sebiestor Tribe Minmatar Republic
0
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Posted - 2015.10.12 12:39:50 -
[25] - Quote
-1
Had to pull several of my contracts in the last hour of the contract expiry.
Website showd "zero" contracts in progress for hours at a time, so nobody "on the job".
Sure, there's "Real LIfe Comes First"... but this is more like "Can't Be Arsed".
You guys raised your rates and the work ethic went right out the shithouse door.
Seriously, slash your rates or turn off the lights and close the door, if this is what you call "service".
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Puddsy
Puddsy Corp Phoebe Freeport Republic
6
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Posted - 2015.10.17 05:14:45 -
[26] - Quote
Does this service even exist anymore?
A total of 17 test contracts have been submitted since my last post, with none of them being even ACCEPTED.
I'm not going to waste my time making any more test contracts to PushX.
Please use the Haulers Channel, Red Frog Freight, or New Evolution Express instead.
I AM THE FREIGHT GOD
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Waife
Sebiestor Tribe Minmatar Republic
8
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Posted - 2015.10.17 12:38:04 -
[27] - Quote
-1
Another contract listed... and another EXPIRY without so much as a "We're Sorry To Have Missed You" evemail from the folks at PUSHX.
This service is occasional at best and unreliable, and definitely not worth the ISK in either service or the time wasted waiting for the contracts to be fullfilled.
People should look to the "Haulers" channel and Red Frog. |
SHAD0WRUNNERS
Push Industries Push Interstellar Network
0
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Posted - 2015.10.21 23:18:49 -
[28] - Quote
Oh the things that happen while you are away on vacation...
No PUSHX is not dead yet. There are several members acitively taking contracts.
Do to increased ganking activities, freighter size loads especially high collateral ones will take more time to complete. I would suggest putting 7 day expirations or splitting it into smaller loads. Especially if they go through Niarja or Uedema.
JF contracts and contracts under 10K have a high acceptance and completion rate.
Use http://www.pushx.net/quote.php to get a quote.
Thanks for the contracts! |
Goose Lee
Center for Advanced Studies Gallente Federation
72
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Posted - 2015.10.22 01:47:43 -
[29] - Quote
SHAD0WRUNNERS wrote:Oh the things that happen while you are away on vacation... No PUSHX is not dead yet. There are several members acitively taking contracts. Do to increased ganking activities, freighter size loads especially high collateral ones will take more time to complete. I would suggest putting 7 day expirations or splitting it into smaller loads. Especially if they go through Niarja or Uedema. JF contracts and contracts under 10K have a high acceptance and completion rate. Use http://www.pushx.net/quote.php to get a quote. Thanks for the contracts!
Pretty sure that's a lie, a lot of contracts have been failed and continue to fail Are you just trying to resuscitate your dead corp? |
Puddsy
Puddsy Corp Phoebe Freeport Republic
6
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Posted - 2015.10.22 02:32:33 -
[30] - Quote
Definitely false.
Guess who's been dropping test contracts for jump freighters too? That's right, me.
None of them have been accepted, there's been a total of 6 on top of the regular highsec stuff.
Give me some proof that JF contracts get done, and maybe I'll waste more time on this ****** corp.
I AM THE FREIGHT GOD
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