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Cecil Charante
Federal Navy Academy Gallente Federation
0
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Posted - 2015.08.12 15:39:27 -
[1] - Quote
I had an account building with the character name of Jonathan Cesaille. My EVE Launcher crashed. I could not enter my UN and PW as that portion of the launcher would not load in. I had to reinstall. Now ive had to set a up a new character and cannot find a way to access my old account. what happened and can it be fixed?? |
Lan Wang
V I R I I Ineluctable.
1358
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Posted - 2015.08.12 15:43:21 -
[2] - Quote
If you reinstalled the game the character should still be available on the account, the characters are stored on ccp server not local so you cant lose them unless you delete them.
EDIT: oh did you mean you were doing the character creation part?
EVEALON Creative - Logo Design & Branding | Digital Design
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Cecil Charante
Federal Navy Academy Gallente Federation
0
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Posted - 2015.08.12 16:13:02 -
[3] - Quote
My first Character was Jonathan Cesaille. i had been playing that account for about a week. my game lost server connection. when i opened the launcher the account login box wasnt there. i tried resetting launcher and computer multiple time, but it never appeared. so i reinstalled. then, using the same account info, logged in. it made me redo the character creation. my old character doesnt appear on my account, but i can find my old character name in game thru searching. |
Jonah Gravenstein
Machiavellian Space Bastards
24632
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Posted - 2015.08.12 16:26:30 -
[4] - Quote
You'll need to raise a support ticket, login issues or characters and assets are probably the appropriate categories.
CCP are usually pretty quick to sort things out, but it does depend on any queues they have.
Civilized behaviour is knowing that violence is barbaric, but paying other people to do it is business.
Nil mortifi sine lucre.
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Vincenzo Arbosa
Locust Assets
70
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Posted - 2015.08.12 20:30:36 -
[5] - Quote
Sounds like you didn't use the same account name the 2nd time, but listen to Jonah and open a ticket. They will fix you up.
"Leave the gun. Take the cannoli."-á
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ISD Decoy
ISD Community Communications Liaisons
975
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Posted - 2015.08.12 22:42:48 -
[6] - Quote
As has already been suggested, please create a Support Ticket and speak with our wonderful GM team about how to regain access to the account that holds your character.
Unfortunately no one will be able to help you through the forums. I am going to lock this thread to avoid trolls.
ISD Decoy
Captain
Community Communication Liaisons (CCLs)
Interstellar Services Department
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