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Nalelmir Ahashion
Omegon 42nd Core
661
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Posted - 2015.08.30 00:48:58 -
[1] - Quote
And lost a rattlesnake....
for god sake please tell me ccp got some "oops here is your ship back" plan for loss due disconnection.
"To know the true path, but yet, to never follow it. That is possibly the gravest sin"
- The Scriptures, Book of Missions 13:21
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Tippia
Sunshine and Lollipops
25777
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Posted - 2015.08.30 01:00:44 -
[2] - Quote
WellGǪ
- All reimbursement requests must be sent within a week (7 days) from when the loss occurred. After that time we will not provide reimbursement.
- Reimbursement can only be requested by the in-game owner of the items lost. Note that items in a corporate hangar or other corporate-owned entity are considered to be owned by the corporation and not a player. Reimbursement for corporate-owned items should be requested by the CEO or a Director.
- Reimbursement will only be granted if a loss is attributable to a bug or server error.
- Any losses attributable to errors in the EVE client may not be eligible for reimbursement.
- Any losses attributable to problems with a player's system (i.e. computer, internet connection, etc.) or any system owned by a third party are not eligible for reimbursement.
- Losses caused by lag or non-server related disconnection will not be reimbursed.
- Any losses of any kind resulting from a large-scale player engagement are not covered by this reimbursement policy.
- Potential or theoretical gain is not eligible for reimbursement. Only assets lost when already in possession of the player are eligible for reimbursement.
- No guarantee of replacement is given or implied through the policies outlined here. A GM must investigate each case and refunds are given on a case-by-case basis.
GÇ£If you're not willing to fight for what you have in GëívGëí you don't deserve it, and you will lose it.GÇ¥
Get a good start: Newbie skillplan 2.2.
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Nalelmir Ahashion
Omegon 42nd Core
661
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Posted - 2015.08.30 01:03:21 -
[3] - Quote
that's the thing my internet worked fine and as my eve launcher was open all I had to do was click "play" and I was back in the game in few moments...
"To know the true path, but yet, to never follow it. That is possibly the gravest sin"
- The Scriptures, Book of Missions 13:21
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d0cTeR9
Astro Technologies SpaceMonkey's Alliance
224
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Posted - 2015.08.30 01:15:33 -
[4] - Quote
Try your luck. I undocked a few days ago, black screen and lost a 900 mil tengu (grid loaded, ship was nearly dead). I was told no reimbursement the logs show nothing.
A few months ago I lost a frigate, warped to gate, gate didn't let me jump, no timers nothing, died to a sniping BC. I was reimbursed.
Heh luck of the draw.
Socket closing has nothing to do with you. It's purely the POS client/game. EVE-Online is the only game that does that for me, doesn't matter what computer, where I live, or what internet provider I use.
Been around since the beginning.
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Nalelmir Ahashion
Omegon 42nd Core
661
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Posted - 2015.08.30 01:18:38 -
[5] - Quote
ok opened a ticket with Screenshots, data and link to killmail. Hopefully they will be able to help.
I don't care much for the fact I lost the ship as I can get another one it's not the issue.
I'm just annoyed I lost it due to random DC'd from the server while my internet and even the EVE launcher were still working perfectly. If this is a known issue and another threat to my internet spaceship welfare is random roulette of server sockets moods I'm not going to be happy about it :(
"To know the true path, but yet, to never follow it. That is possibly the gravest sin"
- The Scriptures, Book of Missions 13:21
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Johan Civire
Flux Technologies Inc Gentlemen's.Parlor
960
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Posted - 2015.08.30 01:55:28 -
[6] - Quote
i get random dc all the time. Then its fine for hole day and some days i play 5 min and dc. Just i dont know what causing it. Test my connection seems fine i play also some LoL. There is no spikes or lag. So i guess there is some problems with server or (a cluster from that server) |
xxxTRUSTxxx
Galactic Rangers EVEolution.
322
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Posted - 2015.08.30 02:24:21 -
[7] - Quote
Nalelmir Ahashion wrote:And lost a rattlesnake....
for god sake please tell me ccp got some "oops here is your ship back" plan for loss due disconnection.
you will most likely get the "our logs show nothing" response.
fault was outside CCP control.
but still try, sorry for ya loss, nothing worse than a loss to a DC.
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Dradis Aulmais
RW Vindicator Connection Phoebe Freeport Republic
1012
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Posted - 2015.08.30 02:35:24 -
[8] - Quote
Did you check to tpc/ip settings? J/k TQ has ghost In The machine do to years of code upon code. And then going back and changing bits of code. I doubt that anyone can truly say they know the inner workings of the Eve online code.
Dradis Aulmais, Federal Attorney Number 54896
Free The Scope Three
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Daemun Khanid
Sanctus Imperialis
156
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Posted - 2015.08.30 03:18:42 -
[9] - Quote
I'm not sure where ppl seem to get the idea that if a socket closure is their own fault that it must be because their entire internet is down. Read up on socket closures a bit before behaving as if it must be their fault and crying for reimbursements. All it takes is for your connection to lose a handful of packets and bam, socket closed. Other games can continue on just fine, web browsers will continue just fine, the connection will never close. Eve by nature is sensitive to minor interruptions. Always has been, always will be. Stabilize your connection or just chalk it up to bad luck. **** happens, carry on. I hate ask it but out of curiosity, are you on wifi?
Daemun of Khanid
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Chainsaw Plankton
IDLE GUNS IDLE EMPIRE
1515
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Posted - 2015.08.30 03:48:42 -
[10] - Quote
the internet is a series of tubes, sometimes they get blocked up. the further you are from the server the more things that can go wrong
also the part Tippia didn't include, they are guidelines. but they will probably stick to them.
1. General Guidelines
The following list is a set of guidelines that are applicable to every reimbursement request. The sections below will provide additional notes or information that may apply to specific types of reimbursement requests.
@ChainsawPlankto
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McChicken Combo HalfMayo
The Happy Meal
1127
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Posted - 2015.08.30 04:20:35 -
[11] - Quote
Daemun Khanid wrote:I'm not sure where ppl seem to get the idea that if a socket closure is their own fault that it must be because their entire internet is down. Read up on socket closures a bit before behaving as if it must be their fault and crying for reimbursements. All it takes is for your connection to lose a handful of packets and bam, socket closed. Other games can continue on just fine, web browsers will continue just fine, the connection will never close. Eve by nature is sensitive to minor interruptions. Always has been, always will be. Stabilize your connection or just chalk it up to bad luck. **** happens, carry on. I hate ask it but out of curiosity, are you on wifi? It's a matter of coincidence.
If one person gets socket closed, take a look at your connection. If a few people get socket closed, take a look at your connections.
But if a measurable portion of the community gets socket closed, started having the problem at the same time, and were previously without issue, take a look at your server. In the past this has been the most likely answer. The last few times we've had an uprise in reports of sockets closed, CCP has come out and concluded the issue was on their end. |
Nalelmir Ahashion
Omegon 42nd Core
661
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Posted - 2015.08.30 08:59:33 -
[12] - Quote
Daemun Khanid wrote:I'm not sure where ppl seem to get the idea that if a socket closure is their own fault that it must be because their entire internet is down. Read up on socket closures a bit before behaving as if it must be their fault and crying for reimbursements. All it takes is for your connection to lose a handful of packets and bam, socket closed. Other games can continue on just fine, web browsers will continue just fine, the connection will never close. Eve by nature is sensitive to minor interruptions. Always has been, always will be. Stabilize your connection or just chalk it up to bad luck. **** happens, carry on. I hate ask it but out of curiosity, are you on wifi?
No, I'm on my main PC using CAT6 Ethernet cable directly connected to my router.
And if I won't get reimbursed I'll have to consider that EVE is way more dangerous to play then I thought and I'm going to get myself from now own stable cap perma tank ships so in case of socket closed it will not get pop'd.
Seriously, In other online games you get DC'd nothing happens you don't lose anything in EVE you lose your ship and may lose your pod, Following the mantra don't fly what you can't lose is all cool and dandy but for god sake it takes time to properly get the items needed and building the ship then slow boating to whatever station your are camped at.
Also in my profession I'm certified PC & Network technician the minimum I can do is to verify my internet connection is still working.
"To know the true path, but yet, to never follow it. That is possibly the gravest sin"
- The Scriptures, Book of Missions 13:21
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ApophisXP
Sadistic Retribution Sadistic Empire
64
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Posted - 2015.08.30 09:24:19 -
[13] - Quote
Nalelmir Ahashion wrote:And lost a rattlesnake....
for god sake please tell me ccp got some "oops here is your ship back" plan for loss due disconnection.
I'm afraid the logs show nothing. |
ISD Decoy
ISD Community Communications Liaisons
1087
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Posted - 2015.08.30 17:04:09 -
[14] - Quote
Please create a Support Ticket with the specific circumstances that caused your loss. One of our GM's will be happy to investigate the ticket and provide you a response. Unfortunately you will not get any support on the forums.
Good luck!
ISD Decoy
Captain
Community Communication Liaisons (CCLs)
Interstellar Services Department
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Nalelmir Ahashion
Omegon 42nd Core
663
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Posted - 2015.08.30 17:56:04 -
[15] - Quote
ISD Decoy wrote:Please create a Support Ticket with the specific circumstances that caused your loss. One of our GM's will be happy to investigate the ticket and provide you a response. Unfortunately you will not get any support on the forums. Good luck!
Yes I'm aware at that, was just wondering if such possibility existed. Ticket opened and I hope a GM will be able to help me.
"To know the true path, but yet, to never follow it. That is possibly the gravest sin"
- The Scriptures, Book of Missions 13:21
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d0cTeR9
Astro Technologies SpaceMonkey's Alliance
228
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Posted - 2015.08.30 20:05:23 -
[16] - Quote
Daemun Khanid wrote:I'm not sure where ppl seem to get the idea that if a socket closure is their own fault that it must be because their entire internet is down. Read up on socket closures a bit before behaving as if it must be their fault and crying for reimbursements. All it takes is for your connection to lose a handful of packets and bam, socket closed. Other games can continue on just fine, web browsers will continue just fine, the connection will never close. Eve by nature is sensitive to minor interruptions. Always has been, always will be. Stabilize your connection or just chalk it up to bad luck. **** happens, carry on. I hate ask it but out of curiosity, are you on wifi?
150mb's direct fiber optic isn't good enough for EVE then IDK wth is.
This is a EVE/Client issue, not us. Not when EVERY SINGLE OTHER ONLINE GAME works fine. This has been going on for 10+ years, in different countries, using different computers, from 12 mb/s to 150 mb/s from different providers. Thousands of EVE players have that issue, some have lost something as a simple t1 frig, to supercapitals.
Been around since the beginning.
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Tippia
Sunshine and Lollipops
25792
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Posted - 2015.08.30 20:28:11 -
[17] - Quote
d0cTeR9 wrote:150mb's direct fiber optic isn't good enough for EVE then IDK wth is. It has nothing to do with your speed or your medium GÇö it has to do with how the internet works, and increasingly so as ISPs become more willing to cure congestion with harsh measures.
Quote:This is a EVE/Client issue, not us. Not when EVERY SINGLE OTHER ONLINE GAME works fine. Bad news: not every other online game works fine. They all rely on the internet for communication, after all. These days, standard office apps can exhibit this behaviour.
GÇ£If you're not willing to fight for what you have in GëívGëí you don't deserve it, and you will lose it.GÇ¥
Get a good start: Newbie skillplan 2.2.
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Nalelmir Ahashion
Omegon 42nd Core
663
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Posted - 2015.08.30 20:30:42 -
[18] - Quote
But. when you lose the connection due to "Socket Closed" while the connection is still active and everything else is working fine... there is a point to further investigate.
"To know the true path, but yet, to never follow it. That is possibly the gravest sin"
- The Scriptures, Book of Missions 13:21
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Tippia
Sunshine and Lollipops
25792
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Posted - 2015.08.30 20:39:56 -
[19] - Quote
Nalelmir Ahashion wrote:But. when you lose the connection due to "Socket Closed" while the connection is still active and everything else is working fine... there is a point to further investigate. Not all that much, actually. That's part of the magic of TCP/IP.
All that situation is telling you is that the other stuff doesn't particularly care about a real-time connection to a server or that it has caught a good break in its routing or that GÇö most commonly GÇö you're not actually testing how GÇ£fineGÇ¥ all that other stuff works at that moment.
GÇ£If you're not willing to fight for what you have in GëívGëí you don't deserve it, and you will lose it.GÇ¥
Get a good start: Newbie skillplan 2.2.
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Nalelmir Ahashion
Omegon 42nd Core
663
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Posted - 2015.08.30 21:10:27 -
[20] - Quote
Tippia wrote:Nalelmir Ahashion wrote:But. when you lose the connection due to "Socket Closed" while the connection is still active and everything else is working fine... there is a point to further investigate. Not all that much, actually. That's part of the magic of TCP/IP. All that situation is telling you is that the other stuff doesn't particularly care about a real-time connection to a server or that it has caught a good break in its routing or that GÇö most commonly GÇö you're not actually testing how GÇ£fineGÇ¥ all that other stuff works at that moment.
Well, consider this - and wonderful read you linked there.
If I'm connected to the internet and got a webpage open, number of softwares in the background using the network and ... EVE Launcher is open and connected to my account (easier to switch alts only need to hit PLAY button when eve client is closed) and the only random thing which happened is eve client crashing with the message: "Socket was closed".
Then let's anazlyze the problem, It's not something from my end of things because instantly as soon as the client was closed I hit PLAY on the launcher and it opened again etc... worked fine.
Now let's discuss what is a socket?
But while further researching this issue I found this forum post made by a GM which he basically explains this message means nothing. and most often it means the connection was lost on a specific client due to something somewhere between the "wall" in my private home to the "wall" in the CCP servers room.
https://forums.eveonline.com/default.aspx?g=posts&m=3009460#post3009460
I basically have 2 issues with this explenation: 1. If it is indeed something in the path between my home and the server then let's devise some way to monitor this issue and solve it.
2. EVE is the only multiplayer game which gives me such disconnects, the only other time I have disconnects with other games is when I loss my entire connection to the internet and modem\router fails. BUT, When EVE disconnects it is problematic, In eve every action and choice have a price and disconnection in the wrong moment can cause you some serious damage and massive loss while in other games it will only hinder you slightly without any major effect.
So tl;dr according to what I read on the post I linked it seems the connection is randomly lost from an unknown reason and bad things happens.
oh well...
"To know the true path, but yet, to never follow it. That is possibly the gravest sin"
- The Scriptures, Book of Missions 13:21
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Erik chupacabra
Military Gamers FUBAR.
23
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Posted - 2015.08.30 22:22:55 -
[21] - Quote
Checking in for "Socket is closed" error. I jump on this character and lose connection. Not losing connection on anything else, TS, and was able to come here. |
NightmareX
Coreli Corporation Mercenary Coalition
676
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Posted - 2015.08.30 22:37:23 -
[22] - Quote
As i have said before, i started to get 'Socket was closed' messages after the 'Aegis' patch was released.
Yes, it sounds strange, but i have never have had any issues with that before that patch was released. I even get 'Socket was closed' 1 second after i have logged in with my character sometimes. And that's a strange behaviour.
So i believe something was messed up in the 'Aegis' patch.
Here is a list of my current EVE / PVP videos:
1: Asteroid Madness
2: Clash of the Empires
3: Suddenly Spaceships fighting in Tama
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Miss Masquerade
Federal Navy Academy Gallente Federation
17
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Posted - 2015.08.30 23:17:39 -
[23] - Quote
I started getting "socked closed" errors after installing a 35 bucks "no name" router, for my home network.
But it was ONLY the Eve client, that had issues, everything else worked just fine.
So after 3 days of 100+ closed sockets, I ordered yet another router, a dual band 300Mbit one from Netgear ~200Gé¼
Not a single closed socket ever since
That other crap router did something, probably some sort of "network filtering" or some odd package handeling. Whatever it was, the EvE client didn't like it...or the Router didn't like whatever it was recieving from the EvE client.
One or the other was shutting down the traffic and I got kicked out of EvE |
Sporx Utensil
Colossus Enterprises
19
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Posted - 2015.08.30 23:21:27 -
[24] - Quote
I usually play with 2 clients open and I frequently get 1 client socket closed and other client is just fine.
I have had a few pvp losses from this recently as well.
Not fun :(
comcast cable modem router. |
Nalelmir Ahashion
Omegon 42nd Core
663
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Posted - 2015.08.30 23:32:30 -
[25] - Quote
I'm using sagecom cable modem with 100Mb\s D and 2.5 Mb\s U, My router (which is connected via cable to my pc) is TP-Link 4300.
"To know the true path, but yet, to never follow it. That is possibly the gravest sin"
- The Scriptures, Book of Missions 13:21
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Artistul
Meet The Fockers Brothers of Tangra
9
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Posted - 2015.08.31 01:49:26 -
[26] - Quote
Problems started for me before the jump range nerf. I remember that because I moved my titan to lowsec several days before the patch to avoid 20+ jumps after the patch. While I was moving cynos in place my titan char got the glorious socket closed message and I was praying that no one was in the system cos I couldn't check at that time being busy moving alts. I was lucky.
I usually have 10-11 accounts online at the same time. They get socket closed at random times also the number of accounts that drop is random. Sometimes the clients are up for many hours, sometimes they disconnect pretty often. I even bought a brand new system hoping there was something wrong with the old one but no, I still have the same problem which is annoying as hell.
My current rig is here :
http://imgur.com/CXakbFc
My internet connection is the best you can get here in Romania, 1Gb download, 200 Mb upload. The moment I get disconnected teamspeak client works and any other program that needs internet connection so I know for sure that the connection to internet is working just fine. CCP logs show nothing as in 99,9% other issues. ( I was wondering if they have any logs at all but that's a question for another thread )
Any other games I play work without any disconnect. Eve somehow is special.
It seems there's nothing we can do about it, CCP says there's nothing wrong at their end either. I always blame Batman for some weird reason. |
Chainsaw Plankton
IDLE GUNS IDLE EMPIRE
1525
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Posted - 2015.08.31 02:07:53 -
[27] - Quote
my connection to everything frequently drops for a few seconds. short enough netflix/pandora usually never skip, but long enough that Eve gets a socket closed. Sometimes it is short enough that some clients get a socket closed, where others do not. The main reason I know my whole internet goes down is most of the time I'm paying more attention to the forums, twitter, facebook, or whatever rather than eve. and one of those will stop loading. Honestly running missions these days I think I spend more time in warp or loading stations/systems than I do actually in combat.
@ChainsawPlankto
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Faenir Antollare
The Idiot Kings Get Off My Lawn
388
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Posted - 2015.08.31 12:24:42 -
[28] - Quote
I`m seeing this across two accounts. That whenever I enter warp, enter align or use a stargate or even use anything (modules) immediately after a few mins of low activity (orbiting a beacon for eg) that that particular client will Socket, this does not happen to the 2 nd char/account that is active at that same time nor does it effect any other internet reliant thing/programme that I might be running at that time..just the char/account in question/use within the Eve client. This has been an on-going and a progressively deteriorating experience ever since the major patch that hatched on the 7th July of last month.
Sort it out Guy's, Game is not much good to me if I have to spend most of my time trying to catch up to a fleet and explain to the group that **** is happening and yet I have no idea as to what is actually happening nor do I have any idea as to how to resolve it.
There is an issue and it is real, Please listen to us.
RiP BooBoo
26/7/1971 - 23/7/2014
My Lady My Love My Life My Wife
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xxxTRUSTxxx
Galactic Rangers EVEolution.
324
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Posted - 2015.08.31 13:05:30 -
[29] - Quote
Faenir Antollare wrote:I`m seeing this across two accounts. That whenever I enter warp, enter align or use a stargate or even use anything (modules) immediately after a few mins of low activity (orbiting a beacon for eg) that that particular client will Socket, this does not happen to the 2 nd char/account that is active at that same time nor does it effect any other internet reliant thing/programme that I might be running at that time..just the char/account in question/use within the Eve client. This has been an on-going and a progressively deteriorating experience ever since the major patch that hatched on the 7th July of last month.
Sort it out Guy's, Game is not much good to me if I have to spend most of my time trying to catch up to a fleet and explain to the group that **** is happening and yet I have no idea as to what is actually happening nor do I have any idea as to how to resolve it.
There is an issue and it is real, Please listen to us.
you will get zero help on the forums from a GM. you need to open a petition and work through the issue with a GM. GM's do not use the forums to track issues and fix them.
having said that, there is many reason why this could be happening. i'd be more inclined to be looking at your ISP and how they route your traffic to CCP's servers.
but keep this in mind and this is why this has being going on for years.
client ok, check.
server ok, check.
traffic loss between server and client, yes.
third party issue, nothing CCP can do
ISP need to step up and help, so depending on who you are with that step up may or may not happen.
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Faenir Antollare
The Idiot Kings Get Off My Lawn
388
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Posted - 2015.08.31 17:01:52 -
[30] - Quote
xxxTRUSTxxx wrote:Faenir Antollare wrote:I`m seeing this across two accounts. That whenever I enter warp, enter align or use a stargate or even use anything (modules) immediately after a few mins of low activity (orbiting a beacon for eg) that that particular client will Socket, this does not happen to the 2 nd char/account that is active at that same time nor does it effect any other internet reliant thing/programme that I might be running at that time..just the char/account in question/use within the Eve client. This has been an on-going and a progressively deteriorating experience ever since the major patch that hatched on the 7th July of last month.
Sort it out Guy's, Game is not much good to me if I have to spend most of my time trying to catch up to a fleet and explain to the group that **** is happening and yet I have no idea as to what is actually happening nor do I have any idea as to how to resolve it.
There is an issue and it is real, Please listen to us. you will get zero help on the forums from a GM. you need to open a petition and work through the issue with a GM. GM's do not use the forums to track issues and fix them. having said that, there is many reason why this could be happening. i'd be more inclined to be looking at your ISP and how they route your traffic to CCP's servers. but keep this in mind and this is why this has being going on for years. client ok, check. server ok, check. traffic loss between server and client, yes. third party issue, nothing CCP can do ISP need to step up and help, so depending on who you are with that step up may or may not happen.
I hear you and appreciate your response, thank you.
RiP BooBoo
26/7/1971 - 23/7/2014
My Lady My Love My Life My Wife
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