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Britney Fears
Gungnam Style
6
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Posted - 2015.09.03 11:24:41 -
[1] - Quote
I become more and more displeased about this silence as it is a reimburse ticket and there is no point logging in for me untill this is handled, one way or the other.
How much longer will it take to get a response? Is it a common thing to have such a long period of time pass with no response other than the automatic mail?
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Ralph King-Griffin
Devils Rejects 666 The Devil's Warrior Alliance
11587
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Posted - 2015.09.03 11:31:28 -
[2] - Quote
Yes, good things come to those who wait.
Better the Devil you know.
=]|[=
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Bumblefck
Kerensky Initiatives
8379
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Posted - 2015.09.03 11:55:59 -
[3] - Quote
Britney Fears wrote: I become more and more displeased about this silence as it is a reimburse ticket
Oh no, princess, heaven forfend that you might actually have to wait...
...and I have bolded the reason why it's taking the time it is to resolve.
[b]----
CONCORD arrested two n00bs yesterday, one was drinking battery acid, the other was eating fireworks. They charged one and let the other one off.[/b]
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admiral root
Red Galaxy
3263
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Posted - 2015.09.03 11:57:22 -
[4] - Quote
Only 9 days? Welcome to Eve support.
No, your rights end in optimal+2*falloff
CODE. forum - everyone's welcome (no shiptoasters)
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Leucy Kerastase
650BN
28
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Posted - 2015.09.03 12:09:12 -
[5] - Quote
I submitted a ticket last year and it took them more than three months to reply to it. |
Britney Fears
Gungnam Style
6
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Posted - 2015.09.03 12:29:34 -
[6] - Quote
Leucy Kerastase wrote:I submitted a ticket last year and it took them more than three months to reply to it.
If thats the case here I'll be long gone |
Maccian
Soul Takers
35
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Posted - 2015.09.03 12:31:04 -
[7] - Quote
If it has taken 9 days I'd take that as a good sign personally. They must be investigating it.
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Lucas Kell
Internet Terrorists SpaceMonkey's Alliance
6736
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Posted - 2015.09.03 12:33:10 -
[8] - Quote
Britney Fears wrote:I become more and more displeased about this silence as it is a reimburse ticket and there is no point logging in for me untill this is handled, one way or the other.
How much longer will it take to get a response? Is it a common thing to have such a long period of time pass with no response other than the automatic mail?
You can log into the support system and add a comment to the task. Whether or not that does anything behind the scenes, who knows, but it's worth a shot. Otherwise, yeah, just wait.
Also, you're looking for reimbursement for a hyperdunk, correct? That will probably not be reimbursed since it's been ruled as OK, so there's little point in waiting it out anyway.
The Indecisive Noob - EVE fan blog.
Wholesale Trading - The new bulk trading mailing list.
Chrysus Industries - Savings made simple!
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Jonah Gravenstein
Machiavellian Space Bastards
24990
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Posted - 2015.09.03 12:33:19 -
[9] - Quote
If your reimburse ticket is related the recent loss to gankers, that you were talking about in another thread, CCP will be looking at the logs to make sure that your loss by hyperdunking didn't involve jettisoning ships in order to delay concord response; this takes time.
If your loss is deemed to be result of regular hyperdunking, which doesn't involve using the aforementioned exploit, your reimbursement ticket is unlikely to be approved.
Civilized behaviour is knowing that violence is barbaric, but paying other people to do it is business.
Nil mortifi sine lucre.
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Leucy Kerastase
650BN
29
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Posted - 2015.09.03 12:38:48 -
[10] - Quote
Britney Fears wrote:Leucy Kerastase wrote:I submitted a ticket last year and it took them more than three months to reply to it. If thats the case here I'll be long gone
It seems to depend on what you are asking support for. Mine was something a bit complicated but not necessarily urgent (well, at least for them.) Things like "stuck in mission" usually get fixed pretty quickly. I hope for the best for you. |
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Britney Fears
Gungnam Style
6
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Posted - 2015.09.03 12:49:14 -
[11] - Quote
My ticket is indeed about hyperdunking - the jettison ship variant or superhyperdunking as some call it - and this practice was recently outlawed.
I have attached several pollite coments so far on the ticket wtih 48 and latelly 24 hours frequencyes and cannot help but taking it personal after so much time has passed with not even a single replly that at least mentions a ETA on the resolution.
As a future refference for PR regarding (dificult) tickets a personalized response containing at least an ETA will go a long way in customer statisfaction, no? |
Lucas Kell
Internet Terrorists SpaceMonkey's Alliance
6737
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Posted - 2015.09.03 12:53:18 -
[12] - Quote
Britney Fears wrote:My ticket is indeed about hyperdunking - the jettison ship variant or superhyperdunking as some call it - and this practice was recently outlawed.
I have attached several pollite coments so far on the ticket wtih 48 and latelly 24 hours frequencyes and cannot help but taking it personal after so much time has passed with not even a single replly that at least mentions a ETA on the resolution.
As a future refference for PR regarding (dificult) tickets a personalized response containing at least an ETA will go a long way in customer statisfaction, no? If that's true then you'll get reimbursed, so just be patient. Repeatedly posting forum posts about it isn't likely to speed up the process and will probably end badly for you.
The Indecisive Noob - EVE fan blog.
Wholesale Trading - The new bulk trading mailing list.
Chrysus Industries - Savings made simple!
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Bumblefck
Kerensky Initiatives
8380
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Posted - 2015.09.03 12:53:57 -
[13] - Quote
Your expectation of entitlement beyond what other players receive is mindboggling.
[b]----
CONCORD arrested two n00bs yesterday, one was drinking battery acid, the other was eating fireworks. They charged one and let the other one off.[/b]
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Avvy
Republic University Minmatar Republic
150
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Posted - 2015.09.03 13:07:39 -
[14] - Quote
Britney Fears wrote:Leucy Kerastase wrote:I submitted a ticket last year and it took them more than three months to reply to it. If thats the case here I'll be long gone
I used to know some people that were so bogged down with issues on their desks at work that they would just bury them in paperwork. The time they actually got around to looking at them half of the issues had been resolved one way or another.
I'm not saying that's what happens in EVE of course. |
Lan Wang
V I R I I Ineluctable.
1430
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Posted - 2015.09.03 13:19:02 -
[15] - Quote
A few questions related to your thread
1. you say "no point logging in" do you actually own only 1 ship and have 0 isk? 2. did you read the description of the game when you signed up? 3. did you know that you can be ganked by people and its valid gameplay? 3. are you a code alt? 4. what are you going to do if they say no to reimbursment?
EVEALON Creative - Logo Design & Branding | Digital Design
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Avvy
Republic University Minmatar Republic
150
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Posted - 2015.09.03 13:21:03 -
[16] - Quote
Lan Wang wrote: 1. you say "no point logging in" do you actually own only 1 ship and have 0 isk?
I get the feeling it's like, I'm not playing until you give me my ship back. |
TinkerHell
Nocturnal Romance Cynosural Field Theory.
176
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Posted - 2015.09.03 13:30:35 -
[17] - Quote
I think my record for my reimbursement ticket was roughly three to four months to get the reply of No :) Which i still disagree with to this day, and roughly a year later they reimbursed someone for the same situation and even when i reopened a petition to query it i just got the reply of 'its been too long to deal with your old petition now'
The most aggravating was having 130b vanish from my wallet and not getting the item i bought either and having to wait nearly a month to actually get given the ship.
You have no choice but to wait, CCP are spammed by pointless reimbursement tickets all the time, mostly from people that know full well that it was their fault and not the games and are just trying it on anyway. |
Britney Fears
Gungnam Style
6
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Posted - 2015.09.03 13:30:50 -
[18] - Quote
Avvy wrote:Lan Wang wrote: 1. you say "no point logging in" do you actually own only 1 ship and have 0 isk?
I get the feeling it's like, I'm not playing until you give me my ship back.
Its that also but more like : I will not play a game where almost impossible to counter or avoid 'superhyperdunk' like tactics are legal. |
Avvy
Republic University Minmatar Republic
151
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Posted - 2015.09.03 13:33:04 -
[19] - Quote
Britney Fears wrote:Avvy wrote:Lan Wang wrote: 1. you say "no point logging in" do you actually own only 1 ship and have 0 isk?
I get the feeling it's like, I'm not playing until you give me my ship back. Its that also but more like : I will not play a game where almost impossible to counter or avoid 'superhyperdunk' like tactics are legal.
Ok, so it's also a superhyperdunk protest. |
Britney Fears
Gungnam Style
6
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Posted - 2015.09.03 13:34:58 -
[20] - Quote
Lan Wang wrote:A few questions related to your thread
1. you say "no point logging in" do you actually own only 1 ship and have 0 isk? 2. did you read the description of the game when you signed up? 3. did you know that you can be ganked by people and its valid gameplay? 3. are you a code alt? 4. what are you going to do if they say no to reimbursment?
1 assume i do 2 briefly 3 ofc, I've done ganking in different form many times myself 3 no 4 look for another 'hardcore' but with fair mechanics game |
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Yarda Black
Militaris Industries Northern Coalition.
799
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Posted - 2015.09.03 13:44:52 -
[21] - Quote
I understand stomping with your right foot on floor 3 times as hard as possible works best. Do not use your left one. |
Black Pedro
Yammerschooner
1540
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Posted - 2015.09.03 13:47:08 -
[22] - Quote
Britney Fears wrote:Avvy wrote:Lan Wang wrote: 1. you say "no point logging in" do you actually own only 1 ship and have 0 isk?
I get the feeling it's like, I'm not playing until you give me my ship back. Its that also but more like : I will not play a game where almost impossible to counter or avoid 'superhyperdunk' like tactics are legal. Well you are in luck because the superhyperdunk has been ruled not legal.
Of course, it is not true that it is "almost impossible" to counter this tactic. A single combat frigate on grid would have countered Globby and his stealth bomber during these experiments. But that is beside the point I guess.
I am still not sure why your playing of the game depends on whether you get your stuff back. You either like playing Eve, or you don't. I mean, feel free to ask for items you think were lost unfairly, but whether you have a certain number of items in your hanger or ISK in your wallet seems secondary to whether you actually enjoy playing the game. |
Lan Wang
V I R I I Ineluctable.
1430
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Posted - 2015.09.03 13:52:53 -
[23] - Quote
Britney Fears wrote:Lan Wang wrote:A few questions related to your thread
1. you say "no point logging in" do you actually own only 1 ship and have 0 isk? 2. did you read the description of the game when you signed up? 3. did you know that you can be ganked by people and its valid gameplay? 3. are you a code alt? 4. what are you going to do if they say no to reimbursment?
1 assume i do 2 briefly 3 ofc, I've done ganking in different forms many times myself 3 no 4 look for another 'hardcore' but with fair mechanics game @Avvy What do you mean by 'protest'?
top tip, think of the "undock" button as a "ship write off" button
EVEALON Creative - Logo Design & Branding | Digital Design
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Odie McCracken
Federal Navy Academy Gallente Federation
25
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Posted - 2015.09.03 13:53:47 -
[24] - Quote
I have a question. If this 'superhyperdunking' was technically legal at the time of the OP's incident, does that mean the OP gets reimbursement?
Sounds like the ruling was made after the time of the incident (at least 9 days ago), so technically the person executing the 'superhyperdunk' was acting within the rules.
Seems like the fairest thing to do is to only reimburse from incidents which occur after the ruling was made. |
Tippia
Sunshine and Lollipops
25887
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Posted - 2015.09.03 14:00:07 -
[25] - Quote
Britney Fears wrote:Its that also but more like : I will not play a game where almost impossible to counter or avoid 'superhyperdunk' like tactics are legal. So you'll probably play EVE then, since not only is superhyperdunking absolutely trivial to avoid, counter, and survive GÇö it is also not legal.
Odie McCracken wrote:I have a question. If this 'superhyperdunking' was technically legal at the time of the OP's incident, does that mean the OP gets reimbursement? That will often depend on the individual GM. It's fairly rare that these kinds of rulings are applied retroactively, but since it's such a limited number of instances and parties involved, and since it was pretty iffy from day #1 (Globby apparently tried to get a clear ruling on it, but I got the impression that if he got an answer, it was from someone who didn't quite understand what he was doing), it should stand a better than average chance.
Anyway, the OP is just making excuses. He obviously doesn't intend to stick around for any amount of time irrespective of the outcome. He's just looking for an excuse to justify a decision he's already made.
GÇ£If you're not willing to fight for what you have in GëívGëí you don't deserve it, and you will lose it.GÇ¥
Get a good start: Newbie skillplan 2.2.
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Britney Fears
Gungnam Style
6
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Posted - 2015.09.03 14:01:04 -
[26] - Quote
I cant really understand what you are saying. Why should it matter to anyone if I enjoy eve or not? I choose to dedicate time and resources to using this service and what I really care about is getting what Im paying for. If i point out something that i dislike about the service its because I consider comunication superior as opposed to just pack up my stuff and leave as a first reaction. Stop beating that same old long dead horse about 'leaving if not enjoying' |
Tippia
Sunshine and Lollipops
25888
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Posted - 2015.09.03 14:08:07 -
[27] - Quote
Britney Fears wrote:I cant really understand what you are saying. He's saying that your waiting for an answer doesn't make much sense. Either you're enjoying the game and can just log in and keep playing, or you don't, in which case the outcome of your petition won't matter.
Quote:If i point out something that i dislike about the service its because I consider comunication superior as opposed to just pack up my stuff and leave as a first reaction. Stop beating that same old long dead horse about 'leaving if not enjoying' It's not really a dead horse, though, now is it? It's just the sensible thing to do: if you don't enjoy a game, why on earth would you play it? If you do enjoy it, why not play it while you wait for the petition to be processed? If your enjoyment is solely contingent on the outcome of that petition, then it's a pretty safe bet that you aren't actually enjoying the game since nothing will change once you get your answer and since you've already decided not to play.
GÇ£If you're not willing to fight for what you have in GëívGëí you don't deserve it, and you will lose it.GÇ¥
Get a good start: Newbie skillplan 2.2.
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Odie McCracken
Federal Navy Academy Gallente Federation
25
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Posted - 2015.09.03 14:11:28 -
[28] - Quote
Britney Fears wrote:I cant really understand what you are saying. Why should it matter to anyone if I enjoy eve or not? I choose to dedicate time and resources to using this service and what I really care about is getting what Im paying for. If i point out something that i dislike about the service its because I consider comunication superior as opposed to just pack up my stuff and leave as a first reaction. Stop beating that same old long dead horse about 'leaving if not enjoying'
I thought the point of games was the enjoyment one gets from playing.
Can you please explain what you mean by "getting what Im paying for" ? |
Britney Fears
Gungnam Style
6
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Posted - 2015.09.03 14:11:40 -
[29] - Quote
Why is it ever your concern how I choose to play this game and where i draw enjoyiment out of it? I have my own reasone for playing as Im sure you have and others also. |
Tippia
Sunshine and Lollipops
25888
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Posted - 2015.09.03 14:14:02 -
[30] - Quote
Britney Fears wrote:Why is it ever your concern how I choose to play this game and where i draw enjoyiment out of it? Because you made it our concern by bringing it to the forums.
Quote:I have my own reasone for playing as Im sure you have and others also. Sure. The ones you've expressed just happen to not make much sense.
GÇ£If you're not willing to fight for what you have in GëívGëí you don't deserve it, and you will lose it.GÇ¥
Get a good start: Newbie skillplan 2.2.
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