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Author |
Thread Statistics | Show CCP posts - 1 post(s) |
Kalido Raddi
Science and Trade Institute Caldari State
0
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Posted - 2015.09.30 23:42:45 -
[1] - Quote
Hi, I have a problem.
I'm unable to get into the game. The launcher works, and I can get into the character selection screen ok, but when I select my character the screen goes black with the loading circle in the bottom left, and that's it.
I can hear the audio warping me (I was logged out in space) and telling me my skill training is done, so *something* is working.
If I launch the task manager and select to end task on the game, then Alt-TAB back into the game, then the graphics come up, but there's no left-hand bar, and the right-click context menus don't come up - so it seems the game overlay itself isn't working.
I've cleared the cache, reinstalled the game, reinstalled my graphics drivers and reinstalled windows, and nothing changes. I therefore believe this has to be something wrong with my account or character somehow.
What should I do to get it fixed? |
Kalido Raddi
Science and Trade Institute Caldari State
0
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Posted - 2015.10.01 00:16:31 -
[2] - Quote
Oh and I've just made an alt on the same account and that can log in just fine. So it's a character problem. Any advice? |
Chainsaw Plankton
IDLE GUNS IDLE EMPIRE
1818
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Posted - 2015.10.01 00:37:54 -
[3] - Quote
sounds like it is time for a stuck petition. sounds like you have done everything I would think to do.
@ChainsawPlankto
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Kalido Raddi
Science and Trade Institute Caldari State
0
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Posted - 2015.10.01 00:42:45 -
[4] - Quote
Ahh, where do I do that? |
ergherhdfgh
Imperial Academy Amarr Empire
818
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Posted - 2015.10.01 01:07:21 -
[5] - Quote
It can be done in game or through your account management web page |
DeMichael Crimson
Republic University Minmatar Republic
52082
|
Posted - 2015.10.01 07:39:58 -
[6] - Quote
Running the Eve Repair Tool might help.
It can be accessed by clicking on the little gear icon located in the top right corner of the Launcher window - select 'Advanced' from the menu and then start the Eve Repair Tool.
Hopefully you get the issue fixed asap.
DMC
'The Plan' | California Eve Players | Proposal - The Endless Battle
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Kalido Raddi
Science and Trade Institute Caldari State
3
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Posted - 2015.10.01 10:17:09 -
[7] - Quote
A GM fixed me ^_^ |
Chainsaw Plankton
IDLE GUNS IDLE EMPIRE
1820
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Posted - 2015.10.01 16:06:03 -
[8] - Quote
for future reference in case someone else has the same problem: https://ccpcommunity.zendesk.com/hc/en-us you can find it under the support tab under the eve universe drop down menu on the eveonline website. or press f12 in game and click the go to help center button (although if you are stuck in game might be hard to do that)
@ChainsawPlankto
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Bumblefck
Kerensky Initiatives
8692
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Posted - 2015.10.01 17:27:36 -
[9] - Quote
The quality of EVE's support system has *really* been degraded since they removed the ability to file and track petitions in game.
[b]----
CONCORD arrested two n00bs yesterday, one was drinking battery acid, the other was eating fireworks. They charged one and let the other one off.[/b]
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BeBopAReBop RhubarbPie
Black Hydra Consortium.
2025
|
Posted - 2015.10.01 21:29:30 -
[10] - Quote
http://screencast.com/t/rLJEOD8gy
Founder of Violet Squadron, a small gang NPSI community! Mail me for more information.
BeBopAReBop RhubarbPie's Space Mediation Service!
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Tiddle Jr
Brutor Tribe Minmatar Republic
539
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Posted - 2015.10.02 13:59:59 -
[11] - Quote
OP you are lucky devil. Some of the players would pay billions for that, cause it the only way to stop you from your addiction. |
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