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Thread Statistics | Show CCP posts - 23 post(s) |
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CCP Logibro
C C P C C P Alliance
1308
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Posted - 2015.11.02 14:20:22 -
[1] - Quote
Today we have deployed the Mac version of the beta launcher. If you haven't heard about the new EVE Launcher before, check out this dev blog.
You can install the Mac version from here: https://binaries.eveonline.com/EveLauncher-976381.dmg The latest Windows version is found here: https://binaries.eveonline.com/EveLauncher-976381.exe
On Windows, the update has the following changes, fixes and additions:
- Title bar is now transparent
- E menu has moved to the right side, with an arrow icon to indicate that it drops down a menu
- Launcher now gets a unique icon the task bar. Note that existing shortcuts are not automatically updated.
Known issues:
- Launcher does not work with AMD Crossfire setup.
- Norton Security may interfere with installation or updating of the launcher
- Mac GÇô Quit button on individual account lines does not work GÇô simply close the client itself
We are aware of the following frequently requested items:
- GUI - Checkbox for selecting accounts is not visually clear enough
- GUI - Display portrait of characters near the account
- GUI - Launch & Unlink account icons are too close together. Add confirmation dialogue to unlink.
- GUI - Play/Quit process button should be more visible in relation to other icons
- GUI - Server selection should maintain order TQ > Sisi > Duality regardless of what server is picked
- GUI - Would be great to have the latest news back
- Launcher - Prevent multiple instances of the launcher
- Launcher - Should be able to minimize to system tray
- Launcher - Start client with a specific character selected
- Launcher / GUI - option to have the launcher minimize when launching clients
- Launcher / GUI - option to have the launcher force the client to run DX9
- Security - Yubico Two-Factor support
- Settings - Ability to migrate / import / export / clone client settings
- Settings - Store client settings in server / cloud
- Settings - Option to enable the launcher asking whether to download new builds (for 4g/bandwidth restriction)
FAQ
- Can we focus on a running account from the Launcher GUI? - Yes, double click the running account, either in the account list or from processes view.
- Can we use Steam with the new launcher? - There is currently no Steam integration with the new launcher, but you may join the beta by setting an account name for account created through Steam
- I had multiple accounts logged in, changed servers and then switched back to Tranquility. Only one account remained logged in. How can I fix this? - This happens if "Remember This Account" is not enabled. With this option not enabled, only the account last logged in will remain.
- The information pop-ups overlay advertisements. - As-is this falls under intended design, as we deem messaging to users important.
- Switching between servers does not maintain a list of accounts I've already logged into. - This is intended as each server has its own SSO and authentication. The tokens or other credentials supplied for Tranquility may therefore not be valid for other servers.
CCP Logibro // EVE Universe Community Team // Distributor of Nanites // Patron Saint of Logistics
@CCP_Logibro
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Tora Bushido
EVE Corporation 987654321-POP The Marmite Collective
2875
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Posted - 2015.11.02 14:31:21 -
[2] - Quote
Great job on the Eve Launcher !
DELETE THE WEAK, ADAPT OR DIE !
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Stalex BigNoise
Sniggerdly Pandemic Legion
4
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Posted - 2015.11.02 15:22:05 -
[3] - Quote
So how I can fix this amazing launcher?
Screenshot |
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CCP Snorlax
C C P C C P Alliance
776
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Posted - 2015.11.02 15:25:53 -
[4] - Quote
Yeah, sorry about that, this issue will be fixed soon. For now, just resize the window until the Accept button comes into view.
CCP Snorlax - Software Architect - Team RnB
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Noene Drops
Signal Cartel EvE-Scout Enclave
0
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Posted - 2015.11.02 15:40:25 -
[5] - Quote
I've downloaded it and on the first launch it prompted me with importing my old settings. I agreed, but then the client was launched with the default settings.
To get my old settings working I had to get to ~/Library/...../c_program_files_ccp_eve_tranquility and copy files from there to c_tq_87.237.38.200 folder preserving settings folders naming convetion (settins_*) and then it worked ok.
The settings files that were "imported" and were in folder c_tq_87.237.38.200 had creation date as of approximately import time and their list didn't match my original settings files. Thus "Import old settings" function doesn't work after all
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Erasmus Grant
High Flyers Northern Coalition.
27
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Posted - 2015.11.02 15:49:22 -
[6] - Quote
http://puu.sh/l6M7W/f4257921e9.png
I get this on my macbook pro and my windows pc.
Also resizing the the launcher to full screen and/or back causes the launcher to freeze. |
Mary Lich
ATAC OTMOPO3OK B KOCMOCE. FEDERATION OF INDEPENDENT STELLAR SYSTEMS
0
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Posted - 2015.11.02 15:58:01 -
[7] - Quote
I have an update / installing infinitie loop for any version. Requires me to reinstall whole client every time.
updater.log |
Amanda Orion
Open University of Celestial Hardship Art of War Alliance
50
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Posted - 2015.11.02 16:03:06 -
[8] - Quote
Erasmus Grant wrote:http://puu.sh/l6M7W/f4257921e9.png
I get this on my macbook pro and my windows pc.
Same.
iMac 27" mid 2011 / 10.11.1 / 16gb ram.
The mac of course has no repair.exe ^^
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CCP Snorlax
C C P C C P Alliance
776
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Posted - 2015.11.02 16:04:56 -
[9] - Quote
Mary Lich wrote:I have an update / installing infinitie loop for any version. Requires me to reinstall whole client every time. updater.log The shared cache folder should not be placed under the folder where you install the launcher. I'll need to add safeguards against this - thanks for pointing this out.
Try reinstalling the launcher under C:/Games/EVE/Launcher, leaving the shared cache at C:/Games/EVE/sharedcache.
CCP Snorlax - Software Architect - Team RnB
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Mary Lich
ATAC OTMOPO3OK B KOCMOCE. FEDERATION OF INDEPENDENT STELLAR SYSTEMS
0
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Posted - 2015.11.02 16:13:43 -
[10] - Quote
CCP Snorlax wrote:Mary Lich wrote:I have an update / installing infinitie loop for any version. Requires me to reinstall whole client every time. updater.log The shared cache folder should not be placed under the folder where you install the launcher. I'll need to add safeguards against this - thanks for pointing this out. Try reinstalling the launcher under C:/Games/EVE/Launcher, leaving the shared cache at C:/Games/EVE/sharedcache.
Plased folders as you said. Shall see if next launcher update will work.
P.S.: Have to download all that resources again P.P.S.: Great job with this launcher, waiting for cloud settings storage |
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CCP Snorlax
C C P C C P Alliance
777
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Posted - 2015.11.02 16:15:14 -
[11] - Quote
Amanda Orion wrote:Erasmus Grant wrote:http://puu.sh/l6M7W/f4257921e9.png
I get this on my macbook pro and my windows pc.
Same. iMac 27" mid 2011 / 10.11.1 / 16gb ram. The mac of course has no repair.exe ^^ Please file a bug report, attaching logs from the launcher. You should find them at ~/Library/Application Support/CCP/EVE/Launcher.
Mention my name in the description so it gets routed to me right away.
CCP Snorlax - Software Architect - Team RnB
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Mary Lich
ATAC OTMOPO3OK B KOCMOCE. FEDERATION OF INDEPENDENT STELLAR SYSTEMS
0
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Posted - 2015.11.02 16:55:36 -
[12] - Quote
Can't launch a game!
Error: code.cpp, refilesindex.txt not found - reinstalling clinet not helps. |
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CCP Snorlax
C C P C C P Alliance
777
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Posted - 2015.11.02 17:00:55 -
[13] - Quote
Mary Lich wrote:Can't launch a game!
Error: code.cpp, refilesindex.txt not found - reinstalling clinet not helps. Please file a bug report, attaching logs from the launcher. You should find them at ~/Library/Application Support/CCP/EVE/Launcher.
Mention my name in the description so it gets routed to me right away.
CCP Snorlax - Software Architect - Team RnB
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Amanda Orion
Open University of Celestial Hardship Art of War Alliance
50
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Posted - 2015.11.02 17:04:31 -
[14] - Quote
CCP Snorlax wrote:Amanda Orion wrote:Erasmus Grant wrote:http://puu.sh/l6M7W/f4257921e9.png
I get this on my macbook pro and my windows pc.
Same. iMac 27" mid 2011 / 10.11.1 / 16gb ram. The mac of course has no repair.exe ^^ Please file a bug report, attaching logs from the launcher. You should find them at ~/Library/Application Support/CCP/EVE/Launcher. Mention my name in the description so it gets routed to me right away.
Submitted EBR-52767 - hope it helps.
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CCP Snorlax
C C P C C P Alliance
777
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Posted - 2015.11.02 17:14:29 -
[15] - Quote
Amanda Orion wrote:CCP Snorlax wrote:Amanda Orion wrote:Erasmus Grant wrote:http://puu.sh/l6M7W/f4257921e9.png
I get this on my macbook pro and my windows pc.
Same. iMac 27" mid 2011 / 10.11.1 / 16gb ram. The mac of course has no repair.exe ^^ Please file a bug report, attaching logs from the launcher. You should find them at ~/Library/Application Support/CCP/EVE/Launcher. Mention my name in the description so it gets routed to me right away. Submitted EBR-52767 - hope it helps. Thanks, this is very helpful indeed.
You are getting corrupt files for some reason - this isn't properly handled and mostly not displayed to you, the player, as of yet. Try refreshing (under the view menu, that should retry downloading the file(s) that are missing. If that doesn't help, try shutting down the launcher and restarting. If that still doesn't help, bear with me and I'll post an update soon.
CCP Snorlax - Software Architect - Team RnB
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Volcane Nephilim
The Magic Roundabout Initiative
20
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Posted - 2015.11.02 17:25:58 -
[16] - Quote
I do not think we can paste into the password field. My password is complex and I use a password manager, definitely not typing it in. |
l0rd carlos
Brotherhood of Purity
1255
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Posted - 2015.11.02 17:28:34 -
[17] - Quote
[Windows]
The setting migration did not work. It always starts with default settings.
Youtube Channel about Micro and Small scale PvP with commentary: Fleet Commentary by l0rd carlos
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Ignatius Glick
Trauma Ward The Mutiny
8
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Posted - 2015.11.02 17:41:27 -
[18] - Quote
CCP Snorlax wrote:Amanda Orion wrote:CCP Snorlax wrote:Amanda Orion wrote:Erasmus Grant wrote:http://puu.sh/l6M7W/f4257921e9.png
I get this on my macbook pro and my windows pc.
Same. iMac 27" mid 2011 / 10.11.1 / 16gb ram. The mac of course has no repair.exe ^^ Please file a bug report, attaching logs from the launcher. You should find them at ~/Library/Application Support/CCP/EVE/Launcher. Mention my name in the description so it gets routed to me right away. Submitted EBR-52767 - hope it helps. Thanks, this is very helpful indeed. You are getting corrupt files for some reason - this isn't properly handled and mostly not displayed to you, the player, as of yet. Try refreshing (under the view menu, that should retry downloading the file(s) that are missing. If that doesn't help, try shutting down the launcher and restarting. If that still doesn't help, bear with me and I'll post an update soon.
Same exact issue here.. tried all suggestions, tried deleting my client and nothing works :( can't login. |
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CCP Snorlax
C C P C C P Alliance
777
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Posted - 2015.11.02 17:48:05 -
[19] - Quote
Ignatius Glick wrote: ...
Same exact issue here.. tried all suggestions, tried deleting my client and nothing works :( can't login.
Can you download this file: https://binaries.eveonline.com/1d/1d34143a37d4b739_0c8c84e27d2626139e5ea6dcc694b14f ?
It should come out as 10MB file (10,371,702 bytes), and you should be able to open it in a text editor (that can handle large files). I'm seeing several logs where this file seems to fail, and it is crucial to starting up the client.
CCP Snorlax - Software Architect - Team RnB
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CCP Snorlax
C C P C C P Alliance
777
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Posted - 2015.11.02 18:01:36 -
[20] - Quote
Anyone who's having trouble starting a regular TQ client with the new Mac launcher, could you try starting up a Singularity client and report back if that works?
CCP Snorlax - Software Architect - Team RnB
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Bienator II
madmen of the skies
3435
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Posted - 2015.11.02 18:02:16 -
[21] - Quote
the rendering order needs some tweaks. If you open the settings the MOTD is rendered above the settings panel
http://i.imgur.com/5quWCL3.png
how to fix eve: 1) remove ECM 2) rename dampeners to ECM 3) add new anti-drone ewar for caldari 4) give offgrid boosters ongrid combat value
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Raphendyr Nardieu
Unpublished Chapter Chapters.
59
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Posted - 2015.11.02 18:05:01 -
[22] - Quote
Quote:On Windows, the update has the following changes, fixes and additions:
- Title bar is now transparent
This confuses me. It's hard to know whe I can drag the window to some other place. Could you revert this, or change that I can move the window by dragging it part of the background (no activable element/button where I drag). Kind of thinking that top border would be 100% of the height.
ps. Personally I don't like windows that don't use system borders (or theme), but that might be because I prefer KDE for my main desktop. On windows I think this is too common to have your own borders, so there it probable needs to be done in this way. |
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CCP Snorlax
C C P C C P Alliance
777
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Posted - 2015.11.02 18:14:10 -
[23] - Quote
Raphendyr Nardieu wrote:Quote:On Windows, the update has the following changes, fixes and additions:
- Title bar is now transparent
This confuses me. It's hard to know whe I can drag the window to some other place. Could you revert this, or change that I can move the window by dragging it part of the background (no activable element/button where I drag). Kind of thinking that top border would be 100% of the height. ps. Personally I don't like windows that don't use system borders (or theme), but that might be because I prefer KDE for my main desktop. On windows I think this is too common to have your own borders, so there it probable needs to be done in this way. The underlying graphics will change in the near future, indicating a draggable title bar.
CCP Snorlax - Software Architect - Team RnB
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Ignatius Glick
Trauma Ward The Mutiny
8
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Posted - 2015.11.02 18:16:12 -
[24] - Quote
CCP Snorlax wrote:Ignatius Glick wrote: ...
Same exact issue here.. tried all suggestions, tried deleting my client and nothing works :( can't login.
Can you download this file: https://binaries.eveonline.com/1d/1d34143a37d4b739_0c8c84e27d2626139e5ea6dcc694b14f ? It should come out as 10MB file (10,371,702 bytes), and you should be able to open it in a text editor (that can handle large files). I'm seeing several logs where this file seems to fail, and it is crucial to starting up the client.
that link says it's 0 bytes.. |
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CCP Snorlax
C C P C C P Alliance
777
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Posted - 2015.11.02 18:25:08 -
[25] - Quote
Ignatius Glick wrote:CCP Snorlax wrote:Ignatius Glick wrote: ...
Same exact issue here.. tried all suggestions, tried deleting my client and nothing works :( can't login.
Can you download this file: https://binaries.eveonline.com/1d/1d34143a37d4b739_0c8c84e27d2626139e5ea6dcc694b14f ? It should come out as 10MB file (10,371,702 bytes), and you should be able to open it in a text editor (that can handle large files). I'm seeing several logs where this file seems to fail, and it is crucial to starting up the client. that link says it's 0 bytes.. I'm starting to think this is an issue with the CDN. I'm invalidating this file (and one other) so it will be cached on all nodes from the original source. Try again in 30min or so. If that still doesn't work I'll need to dig into this with our provider.
CCP Snorlax - Software Architect - Team RnB
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Ignatius Glick
Trauma Ward The Mutiny
8
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Posted - 2015.11.02 18:29:36 -
[26] - Quote
CCP Snorlax wrote:Ignatius Glick wrote:CCP Snorlax wrote:Ignatius Glick wrote: ...
Same exact issue here.. tried all suggestions, tried deleting my client and nothing works :( can't login.
Can you download this file: https://binaries.eveonline.com/1d/1d34143a37d4b739_0c8c84e27d2626139e5ea6dcc694b14f ? It should come out as 10MB file (10,371,702 bytes), and you should be able to open it in a text editor (that can handle large files). I'm seeing several logs where this file seems to fail, and it is crucial to starting up the client. that link says it's 0 bytes.. I'm starting to think this is an issue with the CDN. I'm invalidating this file (and one other) so it will be cached on all nodes from the original source. Try again in 30min or so. If that still doesn't work I'll need to dig into this with our provider.
when restarting the launcher i noticed it is trying to download 0/2 files and then goes right to ready and doesn't appear to download anything.. hopefully you're right! |
Ignatius Glick
Trauma Ward The Mutiny
8
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Posted - 2015.11.02 19:44:59 -
[27] - Quote
still unable to get those two files, and the file above is still 0 bytes. :( |
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CCP Snorlax
C C P C C P Alliance
777
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Posted - 2015.11.02 19:47:13 -
[28] - Quote
Ignatius Glick wrote:still unable to get those two files, and the file above is still 0 bytes. :( Alright, I'll do some more investigations tomorrow. Thanks for helping, everybody, and thank you for your patience while we sort out these issues.
CCP Snorlax - Software Architect - Team RnB
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Ignatius Glick
Trauma Ward The Mutiny
8
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Posted - 2015.11.02 19:51:35 -
[29] - Quote
if i switch to singularity it starts downloading files.. |
Vincent Athena
V.I.C.E.
3684
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Posted - 2015.11.02 20:41:03 -
[30] - Quote
I tried the launcher and got an error message:
"File not found: C:\tq\code.ccp File not found: C:\tq\resfileindex.txt"
So I checked the log:
2015.11.02 12:29:34.925warningCouldn't copy file: "/Users/...../Library/Application Support/EVE Online/p_drive/Local Settings/Application Data/CCP/EVE/SharedCache/cider-EveOnlinePremium-iso-010474-nodata-skel/EVE Online.app/Contents/Resources/transgaming/c_drive/tq/code.ccp"
2015.11.02 12:29:35.007warningCouldn't copy file: "/Users/..../Library/Application Support/EVE Online/p_drive/Local Settings/Application Data/CCP/EVE/SharedCache/cider-EveOnlinePremium-iso-010474-nodata-skel/EVE Online.app/Contents/Resources/transgaming/c_drive/tq/resfileindex.txt"
What now?
Know a Frozen fan? Check this out
Frozen fanfiction
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