EVE Search - Announcement:Skill Training Issues After Downtime on November 12, 2015

CCP Habakuk wrote:

Hi!

So first: Yes, I failed miserably in testing this change, which caused all this trouble. Oops

What happened exactly: At logging in of a character we check for trained skills and we also check if the skill queue is correct (correct time stamps and so on). If we found any mismatches we tried to fix those mismatches now, but here things went wrong. We restarted the skill queue, but forgot to save the progress of the skill, which was currently in training.

Reimbursement: We are collecting a list of all affected characters and calculate the lost training time. Next week (probably during the DT on Tuesday) we will add unallocated skill points to all these characters. The current skill training progress will NOT be changed back to the original schedule.

Basher Orlenard: I am currently looking into the logs for your character. It could be that the live fix might not have fully worked in your case. If this is indeed the case, then I'll make sure that you (and others who are affected) are fully reimbursed.

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Author	Thread Statistics \| Show CCP posts - 13 post(s)
Singur Augurao Center for Advanced Studies Gallente Federation 9	Posted - 2015.11.12 15:38:22 - [31] - Quote Chrone Orti wrote: So how CCP is going to resolve the problem of lost SP? Give veryone the fixed amont of free SP or somehow recalculate the loss for every involved character? They will let you buy SP packets, no worries mate.
Hanazava Karyna The Foundation Of Mammon 28	Posted - 2015.11.12 15:39:23 - [32] - Quote CCP Falcon wrote: If your characters are missing skillpoints, it will not be necessary to file a support ticket for this issue, we will be reimbursing all missed skill training during downtime on Tuesday November 17th 2015. Guys, chill. Read OP.
Aram Kachaturian Aram Pleasure Hub Holding 186	Posted - 2015.11.12 15:40:10 - [33] - Quote The lack of chill in this thread is alarming. Could you please reconsider your madness? Ruler of the Monocle Clubhouse - Skymarshal on a Cosmic Level & Owner of the Wisdom of Kings : *The French Prince.*
Tank Murdock Jnr Imperial Shipment Amarr Empire 82	Posted - 2015.11.12 15:57:24 - [34] - Quote Major Xadi wrote: IT WAS DEM BLOOD RAIDER CEREBRAL EXCELERATORS!!! IT WAS A TRAP!!! Drugs are bad, mmkay? Oh oh. I was scoofing those things by the fistful. I'd better head to a WH and huff some gas to calm down. When a person is insane, as you clearly are, do you know that you're insane? Maybe you're just sitting around, reading 'Guns and Ammo', masturbating in your own faeces...do you just stop and go, 'Wow! It is amazing how f*cking crazy I really am!'?
Tara Sarison Red Shirts 0	Posted - 2015.11.12 16:10:08 - [35] - Quote My skill queue is stuck at "Completion Imminent" and has been for (I would estimate) about 9 hours. Is this the fix that was implemented, or should I expect another one?

CCP Habakuk C C P C C P Alliance 1452	Posted - 2015.11.12 16:13:57 - [36] - Quote Hi! So first: Yes, I failed miserably in testing this change, which caused all this trouble. What happened exactly: At logging in of a character we check for trained skills and we also check if the skill queue is correct (correct time stamps and so on). If we found any mismatches we tried to fix those mismatches now, but here things went wrong. We restarted the skill queue, but forgot to save the progress of the skill, which was currently in training. Reimbursement: We are collecting a list of all affected characters and calculate the lost training time. Next week (probably during the DT on Tuesday) we will add unallocated skill points to all these characters. The current skill training progress will NOT be changed back to the original schedule. Basher Orlenard: I am currently looking into the logs for your character. It could be that the live fix might not have fully worked in your case. If this is indeed the case, then I'll make sure that you (and others who are affected) are fully reimbursed. CCP Habakuk \| EVE Quality Assurance \| Team Gridlock Bug reporting \| Mass Testing

Avvy Republic University Minmatar Republic 207	Posted - 2015.11.12 16:21:25 - [37] - Quote CCP Habakuk wrote: Hi! So first: Yes, I failed miserably in testing this change, which caused all this trouble. What happened exactly: At logging in of a character we check for trained skills and we also check if the skill queue is correct (correct time stamps and so on). If we found any mismatches we tried to fix those mismatches now, but here things went wrong. We restarted the skill queue, but forgot to save the progress of the skill, which was currently in training. Reimbursement: We are collecting a list of all affected characters and calculate the lost training time. Next week (probably during the DT on Tuesday) we will add unallocated skill points to all these characters. The current skill training progress will NOT be changed back to the original schedule. Basher Orlenard: I am currently looking into the logs for your character. It could be that the live fix might not have fully worked in your case. If this is indeed the case, then I'll make sure that you (and others who are affected) are fully reimbursed. Ok, I started a new thread as I thought it was a new issue as I shouldn't have been effected by this one. But from what you say here it appears that it is the same issue. Although you should note, it only effected me when I altered the order of a couple of skills. So might be wise for people not to touch their skill queue until the present skill finishes. Even then check to make sure it has updated and not reset.
Yeng Constantine Entropic Platoon 12	Posted - 2015.11.12 16:34:03 - [38] - Quote There are many unreported cases like this. Weeks ago I have a problem and thought it was just the EVEMon not working properly but it was not. Not all player's can monitor there SP now and then because of busy schedule.
Maja Chou Ausweichcorp 3 0	Posted - 2015.11.12 16:41:34 - [39] - Quote dear CCP Habakuk there is still a problem with the skill here who was running while this accident https://dl.dropboxusercontent.com/u/20221139/Skillfehler%202.png Ingame it shows skill on 4, SP in it full lvl5 AND some % skilled in it AND less hours Skilltime needet at it would be like started training from 4 into 5 since DT Evemon Show lvl4 skill 23% trained to 5 so this special Skill is still "broken" at the Moment https://dl.dropboxusercontent.com/u/20221139/Skillfehler%2012.11.2015.png there is a luckely taken Evemon Screen after DT who show the korrekt SP till DT if this help to recalculate the SP p.s.: i am searching a nice stone to throw at you ;)
Mizhir Matari Exodus 74676	Posted - 2015.11.12 17:01:38 - [40] - Quote Quote: Characters logging in from 14:30 UTC onward will be unaffected. I have logged in after that but the skill I was training still got reset. One Man Crew - Collective Solo PVP - Video is out!

Avvy Republic University Minmatar Republic 209	Posted - 2015.11.12 17:06:24 - [41] - Quote Mizhir wrote: Quote: Characters logging in from 14:30 UTC onward will be unaffected. I have logged in after that but the skill I was training still got reset. Yeah, likewise, it only reset when I changed the order slightly in the skill queue. Although the reset skills location wasn't changed. It sounds to me all skills presently training are at risk. The question is if the skill queue is left untouched will the skill complete when it should or reset.
Jimmy Canidae Tuatha De Canid 1	Posted - 2015.11.12 17:10:26 - [42] - Quote Avvy wrote: Mizhir wrote: Quote: Characters logging in from 14:30 UTC onward will be unaffected. I have logged in after that but the skill I was training still got reset. Yeah, likewise, it only reset when I changed the order slightly in the skill queue. Although the reset skills location wasn't changed. It sounds to me all skills presently training are at risk. The question is if the skill queue is left untouched will the skill complete when it should or reset. Ditto. Every time I log in and change training order, the skill currently training resets.
Johnny Riko Jump Drive Appreciation Society Test Alliance Please Ignore 99	Posted - 2015.11.12 17:13:59 - [43] - Quote "issue resolved". Not only will it take the best part of a week to repair the damage from this FU, but it also isn't actually resolved. Good job CCP. I wanna join up. I think I got what it takes to be a Citizen.
Odeva Pawen Aideron Robotics 40	Posted - 2015.11.12 17:22:44 - [44] - Quote I believe that the problem is still there. I logged in about 10 minutes ago, and I saw that my skill training was normal. But then, I rearranged some skills in the queue, and now the skill I was training went back to the beginning. Overheat Keyboards! Load Rage posts! Prepare for a long, seething, back and forth about irrelevant things!
Dagnar School of Applied Knowledge Caldari State 2	Posted - 2015.11.12 17:27:43 - [45] - Quote I was training freighter 5, around 10 days to go. As of today it reset to 32 days to go.

CCP Habakuk C C P C C P Alliance 1452	Posted - 2015.11.12 17:52:21 - [46] - Quote Hi again, We identified several less frequent problems which are remaining, which will be fixed in an update tomorrow at downtime (and which will be reimbursed accordingly, if they led to further skill point loss). For the case that your skill queue should have finished completely, but is hanging at "Completion Imminent": Please restart the client and login again. CCP Habakuk \| EVE Quality Assurance \| Team Gridlock Bug reporting \| Mass Testing

Broxis Khoros Catastrophic Overview Failure Brave Collective 0	Posted - 2015.11.12 18:02:53 - [47] - Quote Do NOT rearrange your skill queue! Just lost ~4-5 days of training! Problem is not fixed. Should I ticket this CCP? How do you know exactly how much we each lost to this bug? Because info war just went from 1 day 16 hrs left to 6 days 3 hours.
Soolarize The Icarian Oath Utopian Society United Corporation Alliance 8	Posted - 2015.11.12 18:07:39 - [48] - Quote Broxis Khoros wrote: Do NOT rearrange your skill queue! Just lost ~4-5 days of training! Problem is not fixed. Should I ticket this CCP? How do you know exactly how much we each lost to this bug? Because info war just went from 1 day 16 hrs left to 6 days 3 hours. Well...Shiiiiiiiit...Just moved a bunch of skills thinking I could do this while waiting for my SP to come back. Frankly CCP this is getting embarrassing. CEO @ The Icarian Oath Utopian Society [I.OUS] Site Officiel
Avvy Republic University Minmatar Republic 209	Posted - 2015.11.12 18:11:20 - [49] - Quote Broxis Khoros wrote: Do NOT rearrange your skill queue! Just lost ~4-5 days of training! Problem is not fixed. Should I ticket this CCP? How do you know exactly how much we each lost to this bug? Because info war just went from 1 day 16 hrs left to 6 days 3 hours. This could be the fix they are talking about at DT tomorrow. Although I'm not 100% sure when they use a term like less frequently, as it seems anyone that alters their skill queue will get the current skill reset.
ISD Decoy ISD Community Communications Liaisons 1369	Posted - 2015.11.12 18:16:56 - [50] - Quote I have removed a ranting post. Quote: 3. Ranting is prohibited. A rant is a post that is often filled with angry and counterproductive comments. A free exchange of ideas is essential to building a strong sense of community and is helpful in development of the game and community. Rants are disruptive, and incite flaming and trolling. Please post your thoughts in a concise and clear manner while avoiding going off on rambling tangents. ISD Decoy Captain Community Communication Liaisons (CCLs) Interstellar Services Department


CCP Habakuk C C P C C P Alliance 1452	Posted - 2015.11.12 18:43:04 - [51] - Quote Broxis Khoros wrote: Do NOT rearrange your skill queue! Just lost ~4-5 days of training! Problem is not fixed. Should I ticket this CCP? How do you know exactly how much we each lost to this bug? Because info war just went from 1 day 16 hrs left to 6 days 3 hours. Under certain conditions this can indeed happen when rearranging the queue. Relogging before changing the queue will probably help (depending on the exact state of your skill queue). This will also be fixed tomorrow at DT. You do not send a ticket for this case - this will be included in the skill point reimbursement next week. CCP Habakuk \| EVE Quality Assurance \| Team Gridlock Bug reporting \| Mass Testing

Sophos Mileghere Ars Goetia Corporation 18	Posted - 2015.11.12 18:49:59 - [52] - Quote How are you identifying what characters have lost SP? I dont track SP on a daily basis and quite frankly could not remember so I could have lost SP and not know. Unless there is a system in place that determines all that are affected then it seems very unfair...
Malchoir Skir Isk Efficiency 0	Posted - 2015.11.12 19:05:44 - [53] - Quote Sophos Mileghere wrote: How are you identifying what characters have lost SP? I dont track SP on a daily basis and quite frankly could not remember so I could have lost SP and not know. Unless there is a system in place that determines all that are affected then it seems very unfair... If you're using a third-party app for skill tracking that doesn't do scheduled API pulls (I'm using EveHQ which requires manual force updates), your in-game queue time will be different than the app game time. Just logged in an alt and the in-game queue is 20 hours behind what it should be according to EveHQ (which had an API update done yesterday morning).

CCP Habakuk C C P C C P Alliance 1453	Posted - 2015.11.12 19:20:32 - [54] - Quote Sophos Mileghere wrote: How are you identifying what characters have lost SP? I dont track SP on a daily basis and quite frankly could not remember so I could have lost SP and not know. Unless there is a system in place that determines all that are affected then it seems very unfair... As far as I can see so far we have enough information logged on our server for this. CCP Habakuk \| EVE Quality Assurance \| Team Gridlock Bug reporting \| Mass Testing

Sophos Mileghere Ars Goetia Corporation 18	Posted - 2015.11.12 19:38:51 - [55] - Quote CCP Habakuk wrote: As far as I can see so far we have enough information logged on our server for this. Ok thanks for confirmation. Keep up the good work guys, things break but you are good at resolving o7
Zemenophob State War Academy Caldari State 0	Posted - 2015.11.12 19:41:04 - [56] - Quote Today like 1-2hours ago in two of my accounts the current skill i was training went from 2days xhours from completion to 15+days(havent changed the skill queue list at all in the last 2 weeks) . And in other accounts 3-4days ago when i rearranged the skill queue or added new skills there was an increase in the skill queue time of completion .
Smertyukovitch Caladari CareBear Corporation 11	Posted - 2015.11.12 19:48:19 - [57] - Quote Tara Sarison wrote: My skill queue is stuck at "Completion Imminent" and has been for (I would estimate) about 9 hours. Is this the fix that was implemented, or should I expect another one? Same thing happened to me. When i saw my skill queue stuck, i paused it and restarted again. It seemed to be stuck as before so i relogged. Then i finnaly saw next skill only starting to be trained. By the looks of things i lost about 1 hour and i'm now worried thing might happen again.
Sylvia Kildare Center for Advanced Studies Gallente Federation 0	Posted - 2015.11.12 20:14:25 - [58] - Quote CCP Habakuk wrote: Reimbursement: We are collecting a list of all affected characters and calculate the lost training time. Next week (probably during the DT on Tuesday) we will add unallocated skill points to all these characters. The current skill training progress will NOT be changed back to the original schedule. Thanks for the information about the glitch itself and then especially this specific clarification about the fix. For those of us who had skills that were on schedule to finish on or before the 17th, this news is a welcome relief. As now, our skills that are due to be done wayyyyyy after the 17th due to the glitch can just apply the unallocated SP after DT on Tuesday the 17th and... hopefully be just about set in terms of getting back to our regular schedule. Perhaps there will even be some left over to apply to other skills, but time will tell!
Amateratsu The Pegasus Project 89	Posted - 2015.11.12 21:17:58 - [59] - Quote Just tried to pause my skill to reset / sync api data (Eve-Mon ect) with in game progress,. Skill training would not pause, pause button not working, so swapped training skill with next skill in queue. Training skill reset to level 4 wiping 11 days worth of training (including several hours of accelerated training before my advance blood acceleraator expired on 2nd november). I hope the servers are still tracking / logging these losses....
Jerome Gouillot Pangalactic Frontline Supply Agency 26	Posted - 2015.11.12 21:18:17 - [60] - Quote I have the weird issue that my skill seems to train backwards at accelerated speed. Yesterday I had 5 days remaining for Logi V, this morning 6 and now 8? THis seems to be not the same issue as described in here.



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