Pages: [1] 2 :: one page |
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Author |
Thread Statistics | Show CCP posts - 3 post(s) |
Carn Uta
Misfits United I N G L O R I O U S
0
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Posted - 2016.01.21 16:58:20 -
[1] - Quote
Starting today, I get the following error after running the Eve launcher:
"An error was encountered while downloading (see log for details). Do you want to run network diagnostics?"
Retry does nothing. I can Ignore and Cancel but the dialog soon returns. When I run the Basic tests I see this as the fairly obvious problem:
Starting ping for client.eveonline.com PING client.eveonline.com (87.237.39.208): 56 data bytes Request timeout for icmp_seq 0 Request timeout for icmp_seq 1 Request timeout for icmp_seq 2
--- client.eveonline.com ping statistics --- 4 packets transmitted, 0 packets received, 100.0% packet loss
I can go ahead and log in but after the usual loading bits have gone I am left staring at a blank black screen. If I try to close the screen I can see elements of the three character panes but they are not active, so Eve is therefore unplayable.
I am unsure if this is a fault of Eve or of OS X, my system having just had an update to OS X El Capitan. Trying to launch Eve on my laptop (which hasn't had the OS X upgrade applied yet) gives the same launcher problem, but the main Eve Online window loads and I can get into the game, so there are possibly two separate issues here. The launcher continues to interrupt every few seconds with the same fault.
Launcher version is 998442, GUI 1.744
OS X on the desktop is 10.11.3 and on the laptop 10.11.2 |
Bester Lamont
Circumlunar Zaibatsu
16
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Posted - 2016.01.21 17:47:47 -
[2] - Quote
Same issue here. If it tell it to 'Ignore' it just comes up again in a minute or so.
The log shows this:
00:45:20.115 error"Error downloading https://binaries.eveonline.com/eveonline_mac_999630.json - server replied: Forbidden" 00:45:20.116 warningUpdate failed for "Singularity" with error: 2 00:45:20.116 error"sisi" update failed with a download error 00:46:08.469 debug"Scheduling refresh after 2 minutes" 00:46:10.618 infoLogViewer opened
Seems like some permissions issue on the server side. |
TomClancy Levada
Landeschutzen
0
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Posted - 2016.01.21 18:12:59 -
[3] - Quote
Same error ... any solution found?
Starting ping for client.eveonline.com PING client.eveonline.com (87.237.39.208): 56 data bytes Request timeout for icmp_seq 0 Request timeout for icmp_seq 1 Request timeout for icmp_seq 2
--- client.eveonline.com ping statistics --- 4 packets transmitted, 0 packets received, 100.0% packet loss
Basic diagnostics finished |
Solhild
Republic Military School Minmatar Republic
1979
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Posted - 2016.01.21 18:44:07 -
[4] - Quote
same error, borked by CCP!
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Arthur Aihaken
CODE.d
4942
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Posted - 2016.01.21 20:05:40 -
[5] - Quote
Same here. For now I've just ignored it and quit after launching my characters.
On a related note, is there any update or ETA on the multi-client bug where it doesn't retain individual window size and graphics settings for each character? It's rather annoying having to manually reset and reconfigure these every game session.
I am currently away, traveling through time and will be returning last week.
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Kerodan Alduin
EVE University Ivy League
4
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Posted - 2016.01.21 21:14:48 -
[6] - Quote
I have the same problem: The download test works, but basic and traceroute end in nirvana. The problem persists after I re-downloaded the launcher. |
Utremi Fasolasi
La Dolce Vita
480
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Posted - 2016.01.21 21:44:59 -
[7] - Quote
Ditto. |
Manssell
OmiHyperMultiNationalDrunksConglomerate Together We Solo
286
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Posted - 2016.01.21 22:47:47 -
[8] - Quote
Yep. Me too. |
Chromartix
Pandemic Horde Inc. Pandemic Horde
0
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Posted - 2016.01.21 23:33:10 -
[9] - Quote
Same for me as well. |
Arthur Aihaken
CODE.d
4943
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Posted - 2016.01.21 23:46:10 -
[10] - Quote
Why is the Mac Launcher still in beta?
I am currently away, traveling through time and will be returning last week.
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Lotta TronIcs
Deep Orbit Colonization
0
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Posted - 2016.01.22 00:05:21 -
[11] - Quote
Yep, same problem here on two different OS X systems. Please help CCP!
Carn Uta wrote:Starting today, I get the following error after running the Eve launcher:
"An error was encountered while downloading (see log for details). Do you want to run network diagnostics?"
Retry does nothing. I can Ignore and Cancel but the dialog soon returns. When I run the Basic tests I see this as the fairly obvious problem:
Starting ping for client.eveonline.com PING client.eveonline.com (87.237.39.208): 56 data bytes Request timeout for icmp_seq 0 Request timeout for icmp_seq 1 Request timeout for icmp_seq 2
--- client.eveonline.com ping statistics --- 4 packets transmitted, 0 packets received, 100.0% packet loss
I can go ahead and log in but after the usual loading bits have gone I am left staring at a blank black screen. If I try to close the screen I can see elements of the three character panes but they are not active, so Eve is therefore unplayable.
I am unsure if this is a fault of Eve or of OS X, my system having just had an update to OS X El Capitan. Trying to launch Eve on my laptop (which hasn't had the OS X upgrade applied yet) gives the same launcher problem, but the main Eve Online window loads and I can get into the game, so there are possibly two separate issues here. The launcher continues to interrupt every few seconds with the same fault.
Launcher version is 998442, GUI 1.744
OS X on the desktop is 10.11.3 and on the laptop 10.11.2
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Jasper Boirelle
Astra Cruentus Zoo Corp
0
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Posted - 2016.01.22 04:01:21 -
[12] - Quote
An error was encountered while downloading (see log for details). Do you want to run network diagnostics?
Same here. |
Close ikatni
AWE Corporation Intrepid Crossing
2
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Posted - 2016.01.22 05:08:14 -
[13] - Quote
Me too. All of my settings and my overview got reset as well.
edit: words |
Bast Antollare
Dreddit Test Alliance Please Ignore
0
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Posted - 2016.01.22 06:14:35 -
[14] - Quote
Yeah, me too. Thought it might get fixed during the day but still an issue. The old launcher seems to work. |
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CCP Snorlax
C C P C C P Alliance
863
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Posted - 2016.01.22 10:59:39 -
[15] - Quote
For some reason the Mac build didn't make it to our CDN - this should be fixed shortly.
I'll also try to prevent this issue from occurring again.
CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax
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Carn Uta
Misfits United I N G L O R I O U S
4
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Posted - 2016.01.22 13:49:50 -
[16] - Quote
CCP Snorlax wrote:For some reason the Mac build didn't make it to our CDN - this should be fixed shortly.
I'll also try to prevent this issue from occurring again.
I'm guessing you are talking about the launcher issue, CCP Snorlax. Thank you for responding to us and organising a fix.
I still can't play Eve on my desktop, as I just get a black screen after the initial load bars have finished. Closing the screen gives me a view of the three character frames behind the message box that asks me if I really want to leave, but only a few segments of their outlines appear and you can't click on them if you cancel the exit. A bit glum as I haven't seen anyone else report this particular issue, which only occurred after the current upgrade to El Capitan was applied. I don't suppose you have heard of anything similar and could give me a pointer as to what to do. I would use my MacBook Air but it overheats running Eve and I can't afford to break it.
Regards,
Carn
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CCP Snorlax
C C P C C P Alliance
864
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Posted - 2016.01.22 14:13:24 -
[17] - Quote
Carn Uta wrote:CCP Snorlax wrote:For some reason the Mac build didn't make it to our CDN - this should be fixed shortly.
I'll also try to prevent this issue from occurring again. I'm guessing you are talking about the launcher issue, CCP Snorlax. Thank you for responding to us and organising a fix. I still can't play Eve on my desktop, as I just get a black screen after the initial load bars have finished. Closing the screen gives me a view of the three character frames behind the message box that asks me if I really want to leave, but only a few segments of their outlines appear and you can't click on them if you cancel the exit. A bit glum as I haven't seen anyone else report this particular issue, which only occurred after the current upgrade to El Capitan was applied. I don't suppose you have heard of anything similar and could give me a pointer as to what to do. I would use my MacBook Air but it overheats running Eve and I can't afford to break it. Regards, Carn Sorry, don't have a fix for your issue :( Please file a ticket with customer support - hopefully they can get you back in the game soon!
CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax
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Carn Uta
Misfits United I N G L O R I O U S
4
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Posted - 2016.01.22 14:33:27 -
[18] - Quote
[/quote] Sorry, don't have a fix for your issue :( Please file a ticket with customer support - hopefully they can get you back in the game soon![/quote]
Thank you CCP Snorlax, I will do so.
All the best,
Carn
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Liam Campbell
KarmaFleet Goonswarm Federation
2
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Posted - 2016.01.26 11:31:11 -
[19] - Quote
This issue is back after downtime, "An error was encountered while downloading (see log for details). Do you want to run network diagnostics?"
Right at the bottom of the launcher says "Cider Version Not available 0.0%" |
TomClancy Levada
Landeschutzen
1
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Posted - 2016.01.26 11:33:52 -
[20] - Quote
Liam Campbell wrote:This issue is back after downtime, "An error was encountered while downloading (see log for details). Do you want to run network diagnostics?"
Right at the bottom of the launcher says "Cider Version Not available 0.0%"
same for me... now is impossible to launch eve |
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Blinky Jimmy
Alliance of Free Stars
14
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Posted - 2016.01.26 11:40:57 -
[21] - Quote
Currently unable to launch eve for these reasons. Pls fix? |
giles666
Fluid Starlines
0
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Posted - 2016.01.26 11:46:10 -
[22] - Quote
Liam Campbell wrote:This issue is back after downtime, "An error was encountered while downloading (see log for details). Do you want to run network diagnostics?"
Right at the bottom of the launcher says "Cider Version Not available 0.0%"
Also getting this. Cant launch eve at all now.
Edit:
Connection Test Dump:
Starting basic diagnostics
Looking up hosts: binaries.eveonline.com res.eveonline.ccpgames.com client.eveonline.com
Host lookup for binaries.eveonline.com returned: 54.230.79.38 54.230.79.45 54.230.79.87 54.230.79.178 54.230.79.16 54.230.79.62 54.230.79.7 54.230.79.63
Host lookup for client.eveonline.com returned: 87.237.39.208
Host lookup for res.eveonline.ccpgames.com returned: 54.230.79.133 54.230.79.149 54.230.79.151 54.230.79.209 54.230.79.102 54.230.79.84 54.230.79.99 54.230.79.57
Host lookups done Starting ping for binaries.eveonline.com PING d17ueqc3zm9j8o.cloudfront.net (54.230.79.63): 56 data bytes 64 bytes from 54.230.79.63: icmp_seq=0 ttl=50 time=292.292 ms 64 bytes from 54.230.79.63: icmp_seq=1 ttl=50 time=420.933 ms 64 bytes from 54.230.79.63: icmp_seq=2 ttl=50 time=298.270 ms 64 bytes from 54.230.79.63: icmp_seq=3 ttl=50 time=295.864 ms
--- d17ueqc3zm9j8o.cloudfront.net ping statistics --- 4 packets transmitted, 4 packets received, 0.0% packet loss round-trip min/avg/max/stddev = 292.292/326.840/420.933/54.366 ms
Starting ping for res.eveonline.ccpgames.com PING dm794883twbxj.cloudfront.net (54.230.79.133): 56 data bytes 64 bytes from 54.230.79.133: icmp_seq=0 ttl=50 time=294.131 ms 64 bytes from 54.230.79.133: icmp_seq=1 ttl=50 time=303.150 ms 64 bytes from 54.230.79.133: icmp_seq=2 ttl=50 time=304.230 ms 64 bytes from 54.230.79.133: icmp_seq=3 ttl=50 time=294.432 ms
--- dm794883twbxj.cloudfront.net ping statistics --- 4 packets transmitted, 4 packets received, 0.0% packet loss round-trip min/avg/max/stddev = 294.131/298.986/304.230/4.721 ms
Starting ping for client.eveonline.com PING client.eveonline.com (87.237.39.208): 56 data bytes 36 bytes from 213-152.240-250.pxu259.above.net (213.152.240.250): Communication prohibited by filter Vr HL TOS Len ID Flg off TTL Pro cks Src Dst 4 5 40 5400 37e7 0 0000 2c 01 161a 192.168.0.3 87.237.39.208
Request timeout for icmp_seq 0 36 bytes from 213-152.240-250.pxu259.above.net (213.152.240.250): Communication prohibited by filter Vr HL TOS Len ID Flg off TTL Pro cks Src Dst 4 5 40 5400 bf48 0 0000 2c 01 8eb8 192.168.0.3 87.237.39.208
Request timeout for icmp_seq 1 36 bytes from 213-152.240-250.pxu259.above.net (213.152.240.250): Communication prohibited by filter Vr HL TOS Len ID Flg off TTL Pro cks Src Dst 4 5 40 5400 406a 0 0000 2c 01 0d97 192.168.0.3 87.237.39.208
Request timeout for icmp_seq 2 36 bytes from 213-152.240-250.pxu259.above.net (213.152.240.250): Communication prohibited by filter Vr HL TOS Len ID Flg off TTL Pro cks Src Dst 4 5 40 5400 970d 0 0000 2c 01 b6f3 192.168.0.3 87.237.39.208
--- client.eveonline.com ping statistics --- 4 packets transmitted, 0 packets received, 100.0% packet loss
Basic diagnostics finished |
Amanda Orion
Open University of Celestial Hardship Art of War Alliance
81
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Posted - 2016.01.26 11:48:20 -
[23] - Quote
TomClancy Levada wrote:same for me... now is impossible to launch eve
Confirmed. Three macs affected.
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Tallasul Matar
Perkone Caldari State
0
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Posted - 2016.01.26 11:49:01 -
[24] - Quote
Yes same issue here
El Capitain 10.11.2 MacbookPro 2014 |
Blinky Jimmy
Alliance of Free Stars
14
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Posted - 2016.01.26 11:50:22 -
[25] - Quote
Tallasul Matar wrote:Yes same issue here El Capitain 10.11.2 MacbookPro 2014 10.10.5 on an early 2015 macbook, so its not just one version too. FUN! |
Have A Present
Black Omega Security Holdings The OSS
1
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Posted - 2016.01.26 11:57:01 -
[26] - Quote
getting this issue today also |
Liz Aun
ASH TO DUST Memento Moriendo
6
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Posted - 2016.01.26 11:57:28 -
[27] - Quote
I get the same error with a El Cap. Mac Mini.
When i try and submit a bug report i get this: An unexpected error occurred while submitting your bug report. Please try again later.
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Tony Williams
The Senate and People of Rome Kids With Guns Alliance
0
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Posted - 2016.01.26 12:02:50 -
[28] - Quote
logged in with no problem before dt this morning, tried to get back into game after dt, I now have this same issue from nowhere... day off work and a little disappointed to say the least :( tried a system reset and re-downloaded launcher to no avail, has anyone got any idea on how to fix this yet? would appreciate a little help with this, thanks in advance
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giles666
Fluid Starlines
0
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Posted - 2016.01.26 12:04:05 -
[29] - Quote
Liz Aun wrote:I get the same error with a El Cap. Mac Mini.
When i try and submit a bug report i get this: An unexpected error occurred while submitting your bug report. Please try again later.
Good idea. I managed to log one fine.
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Blinky Jimmy
Alliance of Free Stars
14
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Posted - 2016.01.26 12:05:39 -
[30] - Quote
Tony Williams wrote:logged in with no problem before dt this morning, tried to get back into game after dt, I now have this same issue from nowhere... day off work and a little disappointed to say the least :( tried a system reset and re-downloaded launcher to no avail, has anyone got any idea on how to fix this yet? would appreciate a little help with this, thanks in advance
Same situation here. No one's found a fix yet I think. I have a reddit post up; if a solution gets posted there will transcribe it here. |
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