Pages: [1] :: one page |
|
Author |
Thread Statistics | Show CCP posts - 0 post(s) |
Veydinn
Pandemic Horde Inc. Pandemic Horde
1
|
Posted - 2016.02.24 17:32:38 -
[1] - Quote
I am in no way a new player of this I'm aware.
However, I am new to the support system as it is the first time to my recollection I've ever filed a ticket. I filed my ticket (#131148) regarding a scam that is a violation of the EULA almost 2 days ago and I haven't yet received a reply. So my question is, is it common for CCP to take 48 hours to reply to a ticket?
Regards,
Vey |
Lulu Lunette
Savage Moon Society
287
|
Posted - 2016.02.24 17:33:46 -
[2] - Quote
Yes! I'd say 4-5 days is probably normal? At least in my 2 experiences
@lunettelulu7
|
Steve Ronuken
Fuzzwork Enterprises Vote Steve Ronuken for CSM
5899
|
Posted - 2016.02.24 18:03:01 -
[3] - Quote
It all depends on the kind of ticket, and the load they have.
Some get triaged very quickly (stuck tickets and so on), some take longer.
Woo! CSM X!
Fuzzwork Enterprises
Twitter: @fuzzysteve on Twitter
|
Veydinn
Pandemic Horde Inc. Pandemic Horde
1
|
Posted - 2016.02.24 18:33:01 -
[4] - Quote
Roger, thanks for the responses, I'll keep waiting. |
Memphis Baas
1193
|
Posted - 2016.02.24 18:40:17 -
[5] - Quote
Average times are a couple hours to 2 days (for high priority stuff - payment issues, harrassment), and up to 2 weeks for non-important stuff. They don't respond to bug reports (though they do process them and bugfix if possible). |
Ralph King-Griffin
Devils Rejects 666 The Devil's Warrior Alliance
14323
|
Posted - 2016.02.24 18:47:09 -
[6] - Quote
confirming with Memphis iv only filled for important stuff pertinent to my play and iv been waiting at most 12 hours (under one hour in one case) .
also they will not tell you if they are taking punitive action against another player, im unsure if they would respond to you at all but i do know that any and all correspondence and/or disciplinary action would be in confidence between the player and gm/dev(s) in question and rightly so.
Better the Devil you know.
=]|[=
|
Vortexo VonBrenner
Tadakastu-Obata Corporation The Honda Accord
2253
|
Posted - 2016.02.24 18:50:41 -
[7] - Quote
"a scam that is a violation of the EULA"
Uh-huh. So...how much did you lose? CCP only has so many people working in their support section. They triage support tickets depending on the issue. I'm afraid that what is urgent to you might not be determined by CCP to be of the same importance. Also, things requiring investigation take longer.
Was it a lot?
ARE YOU NOT ENTERTAINED?
|
Ralph King-Griffin
Devils Rejects 666 The Devil's Warrior Alliance
14323
|
Posted - 2016.02.24 18:55:57 -
[8] - Quote
Vortexo VonBrenner wrote:"a scam that is a violation of the EULA"
Uh-huh. So...how much did you lose? CCP only has so many people working in their support section. They triage support tickets depending on the issue. I'm afraid that what is urgent to you might not be determined by CCP to be of the same importance. Also, things requiring investigation take longer.
Was it a lot?
amongst a hand full of others bonus room and character sale scams are explicitly against the eula and i have noticed an increase in the latter recently so id hold the skepticism
Better the Devil you know.
=]|[=
|
Vortexo VonBrenner
Tadakastu-Obata Corporation The Honda Accord
2253
|
Posted - 2016.02.24 19:10:07 -
[9] - Quote
Ralph King-Griffin wrote: amongst a hand full of others bonus room and character sale scams are explicitly against the eula and i have noticed an increase in the latter recently so id hold the skepticism
Alright, fair enough. Tongue bitten.
ARE YOU NOT ENTERTAINED?
|
J'Poll
Perkone Caldari State
6352
|
Posted - 2016.02.24 20:47:13 -
[10] - Quote
Wow, ISD must be sleeping as it hasnt been locked.
A. You are really inpatient.
B. 2 days, really after 2 months you can start to complain
C. In before the lock soon
Personal channel: Crazy Dutch Guy
Help channel: Help chat - Reloaded
Public roams channels: RvB Ganked / Redemption Road / Spectre Fleet / Bombers bar / The Content Club
|
|
ISD Max Trix
ISD Community Communications Liaisons
154
|
Posted - 2016.02.24 22:53:01 -
[11] - Quote
It can take a while, depending on the nature of the ticket. As your questions has been answered, I will go ahead and lock this.
ISD Max Trix
Lieutenant
Community Communication Liaisons (CCLs)
Interstellar Services Department
I do not respond to Evemails.
|
|
|
|
Pages: [1] :: one page |
First page | Previous page | Next page | Last page |