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hudders
Black Serpent Technologies The-Culture
28
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Posted - 2016.03.08 02:59:07 -
[1] - Quote
Ever since the "fault finding" downtime occurred about a week or so ago my client socket closes if I do not constantly take action in eve. I mean, I get up to get a granola bar and come back to my computer, and I'm socket closed.
I cannot station spin, I cannot sit on a gate and gate camp. I constantly worry about DCing in fleets if we aren't actively moving. Running a second account is now impossible. Whichever account is "less active" will socket close within 5 minutes. One character is warping while the other is in station or space, that character socket closes..
Prior to this downtime I never once experienced a socket closure unless I AFK'd for 5+ hours in station with my screen locked. Even then it was rare.
I am not the only player experiencing this issue, half my corp mates are reporting socket closure problems since that downtime. My internet is the same, stable 100mpbs, ethernet connection it has always been. No other game or internet based program is having ANY connection issues.
I'm sure I'm not the only one with this issue, so if anybody has a fix they know of or if CCP wants to comment with anything other than "it's not on us." Please post it up. I want this fixed, because it's making this game unplayable. |
RasTrent
Black Serpent Technologies The-Culture
14
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Posted - 2016.03.08 03:00:23 -
[2] - Quote
hello, yes, me too. |
PassiveMenis
School of Applied Knowledge Caldari State
0
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Posted - 2016.03.08 03:03:00 -
[3] - Quote
Me too.. so annoying.. fix it |
Troy Mileghere
Black Serpent Technologies The-Culture
3
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Posted - 2016.03.08 03:05:00 -
[4] - Quote
its always my main that dc and my alt is just fine |
RasTrent
Black Serpent Technologies The-Culture
14
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Posted - 2016.03.08 03:24:54 -
[5] - Quote
Local Time: 22:24 Eastern US - Socket Closed. |
hudders
Black Serpent Technologies The-Culture
28
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Posted - 2016.03.08 03:42:39 -
[6] - Quote
Local Time: 19:41 Pacific Us - Socket Closed |
hudders
Black Serpent Technologies The-Culture
28
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Posted - 2016.03.08 03:54:11 -
[7] - Quote
Local Time 19:53 Pacific US - Socket closed
Time to go play another game for a while. |
Salah ad-Din al-Jawahiri
New Order Logistics CODE.
413
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Posted - 2016.03.08 04:18:48 -
[8] - Quote
It can be caused by a whole lot of different things. For instance, I used to get socketed out constantly when playing with two accounts after switching to a GPON network. I started playing with different settings at random, and it turned out that configuring DMZ for my computer's IP on the router fixed the problem. I'm no tech guy and can't explain why, but it worked. |
Daerrol
Death By Design Did he say Jump
295
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Posted - 2016.03.08 04:30:01 -
[9] - Quote
I switched from wireless to socket and it worked wonders on reducing socket closed. Still get it but very very rare |
Nevyn Auscent
Broke Sauce
3032
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Posted - 2016.03.08 04:45:32 -
[10] - Quote
Generally socket closed is a problem with the general internet, and nothing to do with CCP's servers at all. Lrn2internet. |
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Ibutho Inkosi
Irubo Kovu
240
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Posted - 2016.03.08 08:05:53 -
[11] - Quote
Dime to a donut says this subject has another thread, and this thread shall be closed.
As long as the tale of the hunt is told by the hunter, and not the lion, it will favor the hunter.
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Mr Mieyli
Hedion University Amarr Empire
268
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Posted - 2016.03.08 08:40:30 -
[12] - Quote
Nevyn Auscent wrote:Generally socket closed is a problem with the general internet, and nothing to do with CCP's servers at all. Lrn2internet.
Who decides when the socket is dead and should be closed? Why doesn't the client know to ping the server once in a while to keep the socket open? This is the only game I've played where I've seen this error, not saying it doesn't happen in other games but the must have a better way to handover your connection so it doesn't drop completely.
A case for more AoE in EvE
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March rabbit
Federal Defense Union
1706
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Posted - 2016.03.08 09:56:28 -
[13] - Quote
Mr Mieyli wrote:Nevyn Auscent wrote:Generally socket closed is a problem with the general internet, and nothing to do with CCP's servers at all. Lrn2internet. Who decides when the socket is dead and should be closed? Why doesn't the client know to ping the server once in a while to keep the socket open? This is the only game I've played where I've seen this error, not saying it doesn't happen in other games but the must have a better way to handover your connection so it doesn't drop completely. Need to say that i'm curious about it too.... Played other internet games (Counter-Strike for example) and have never seen such problem. At the same time in Eve "socket closed"....
The Mittani: "the inappropriate drunked joke"
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gfldex
753
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Posted - 2016.03.08 10:07:33 -
[14] - Quote
Pleace create traceroute to TQ and file a bug report. Posting anything on this very forum wont solve any problems.
If you take all the sand out of the box, only the cat poo will remain.
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Duke Killem
Center for Advanced Studies Gallente Federation
0
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Posted - 2016.03.08 11:31:43 -
[15] - Quote
March rabbit wrote:Mr Mieyli wrote:Nevyn Auscent wrote:Generally socket closed is a problem with the general internet, and nothing to do with CCP's servers at all. Lrn2internet. Who decides when the socket is dead and should be closed? Why doesn't the client know to ping the server once in a while to keep the socket open? This is the only game I've played where I've seen this error, not saying it doesn't happen in other games but the must have a better way to handover your connection so it doesn't drop completely. Need to say that i'm curious about it too.... Played other internet games (Counter-Strike for example) and have never seen such problem. At the same time in Eve "socket closed"....
That's because you can lag on FPS servers with a higher ping rate, you'll warp across the screen and make if hard for people to hit you. I think with Eve they don't allow this type of high lag.
I go through periods of the dreaded socket closed issue and it really pisses me off, I've used a traceroute to see when hops I make before hitting CCP and some of those hops lag, I have noticed that with my ISP (VM in UK) that when they cycle me a new IP every so often can either help and I wont have socket closed or hinder and I get it most days! Go figure! |
Mr Mieyli
Hedion University Amarr Empire
268
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Posted - 2016.03.08 11:40:32 -
[16] - Quote
Really? FPS games are more tolerable of a high ping? Eves servers are some of the slowest(tick-rate) around, if your ping is less than 1000ms then you're not going to miss a tick. I don't believe that CCP are incapable of doing anything about this issue.
A case for more AoE in EvE
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Bumblefck
Kerensky Initiatives
11121
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Posted - 2016.03.08 11:46:52 -
[17] - Quote
Try using a VPN to connect to the internet before logging into the game. Whenever I get socket closed errors, I always fire up the ol' VPN client and connect to another server somewhere and that always seems to fix the errors. After a couple of days, I try the regular connection to see if it's still shutting the connection down.
Got a HoleySheet1 corpse? I'll buy it for 200m!
Bumble's Space Log
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Duke Killem
Center for Advanced Studies Gallente Federation
0
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Posted - 2016.03.08 12:06:36 -
[18] - Quote
Bumblefck wrote:Try using a VPN to connect to the internet before logging into the game. Whenever I get socket closed errors, I always fire up the ol' VPN client and connect to another server somewhere and that always seems to fix the errors. After a couple of days, I try the regular connection to see if it's still shutting the connection down.
Also this... I live in the UK and when getting a spate of socket closed errors I use my VPN to connect to another server in London! |
Duke Killem
Center for Advanced Studies Gallente Federation
0
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Posted - 2016.03.08 12:18:44 -
[19] - Quote
Mr Mieyli wrote:Really? FPS games are more tolerable of a high ping? Eves servers are some of the slowest(tick-rate) around, if your ping is less than 1000ms then you're not going to miss a tick. I don't believe that CCP are incapable of doing anything about this issue.
And if you miss a few of those ticks you get the socket closed issue... Unless the server admin on an FPS game has set a high limit you can warp around as much as you want! |
Helios Anduath
Signal Cartel EvE-Scout Enclave
98
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Posted - 2016.03.08 13:08:41 -
[20] - Quote
OK, sockets closed - the bane of every one's life when it happens. Socket closed happen when the game detects that the connection between you and TQ is unreliable - this help center article gives more details on the reasons for socket closed. Other programs may continue to work fine because their traffic may not be traversing a problematic route or because the application is more tolerant to network issues.
Usually a socket closed is a result of a networking blip between you and CCP's servers. This could be in your network, your ISP's network, any intermediate networks that your traffic passes through or even in CCP's network. When the latter occurs, it tends to disconnect lots of people at once and is picked up by their monitoring apps - this is part of the reason that the default GM response is "your ISP, not us". For quite a few of the people I have been helping with this recently, the issue has either been their local wifi, ISP issues or they have been affected by the number of broken sub-sea cables in the Australia/Asia/Pacific area.
So, how do you solve an ongoing socket closed problem? well the first step is to find out where the issue is and who is responsible for it. So if you are having an issue, please post where in the world you are, who your ISP is, what type of connection yours is and how you connect to your local router (wifi or wired).
An "easy" way to get some idea of where a problem may be is to grab a program called Pingplotter and set it going with a trace to client.eveonline.com while you play. When you get a socket closed, grab a screenshot of the pingplotter window and have a look at where the packetloss is and/or post it (I will gladly have a look at any posted pingplotters and help analyse them). Pingplotter is a good first step but it is notguaranteed to pick up every issue.
Another diagnostic is to play through a VPN. This can be a good short-term work around or a longer term solution on a really poor connection. If you don't get socket closed errors while connected to a VPN but do without it is indicative that there is a network problem somewhere. Using the VPN changes the route that your traffic takes to get to the cluster and the route that your traffic takes to the VPN server effectively becomes more reliable for the traffic you send up the VPN because of how they work. VPNs are not without their own issues though - they can increase your latency and decrease your bandwidth.
If pingplotter doesn't show anything and a couple of different VPNs don't help, then it is definitely worth reporting it to CCP along with all the diagnostic info you have gathered. If you get fobbed off with "it's your ISP" point them at the pingplotter showing no issues and escalate it.
hudders wrote:Ever since the "fault finding" downtime occurred about a week or so ago
The move to the new servers on the 29th seems to have caused some people's routing to the cluster to change to what seem to be less reliable routes. Also, on the 29th a large number of subsea cables near Singapore were damaged by seismic activity, causing some connectivity issues for people in that part of the world and causing their traffic to take different routes, adding load to infrastructure in other parts of the world.
Duke Killem wrote:I go through periods of the dreaded socket closed issue and it really pisses me off, I've used a traceroute to see when hops I make before hitting CCP and some of those hops lag, I have noticed that with my ISP (VM in UK) that when they cycle me a new IP every so often can either help and I wont have socket closed or hinder and I get it most days! Go figure!
Post a pingplotter when you get a disconnect. I am on VM and rarely have any issues however VM are known for overloading their local infrastructure at times and the Superhubs can have interesting wifi issues.
Finally, a word on analysing Pingplotters:
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ST0NER SMURF
Vrix Nation CODE.
229
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Posted - 2016.03.09 11:36:28 -
[21] - Quote
i have had it alot aswel, meanwhile np at all with any other games
goes better now though
__________________________________________________________________-á
GÖ½ When your pod gets blown to bits GÖ¬GÖ½ And you lose your implant fits GÖ¬\Gÿ+/ Don't worry GÖ¬ GÖ½ GÖ¬ GÖ½GÖ½ GÖ¬ GÖ½ GÖ¬ Be Happy \Gÿ+/
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Dan Seavey Allier
Seavy Acquisitions Seeds of Sedition
81
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Posted - 2016.03.09 13:14:59 -
[22] - Quote
Thank you, Helios Anduath for that comprehensive explanatory post.
Thanks for taking the time to lay out, and linking the resources to help troubleshoot.
Dan
Honey Never Sleeps.
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Helios Anduath
Signal Cartel EvE-Scout Enclave
105
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Posted - 2016.03.09 15:25:38 -
[23] - Quote
Dan Seavey Allier wrote:Thank you, Helios Anduath for that comprehensive explanatory post.
Thanks for taking the time to lay out, and linking the resources to help troubleshoot.
No problem - I will gladly look if you are having an issue and needs some help troubleshooting. |
Helios Anduath
Signal Cartel EvE-Scout Enclave
105
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Posted - 2016.03.09 15:41:01 -
[24] - Quote
ST0NER SMURF wrote:i have had it alot aswel, meanwhile np at all with any other games
goes better now though
Other games working are not really an indicator of it being a problem at CCP's end, especially if you are outside of Europe. The reason being that with other games you tend to connect to more local servers so don't have potentially problematic international transit to deal with. Eve does seem to be a bit more susceptible to packet loss than some other games but on the flip side, it is more accepting of higher latency.
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Mishra San
249
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Posted - 2016.03.09 19:36:34 -
[25] - Quote
Ibutho Inkosi wrote:Dime to a donut says this subject has another thread, and this thread shall be closed.
mmMm, Donuts..
Steve Ronuken for CSM XI!
sending virtual hug, virtual hug sent!
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Ibutho Inkosi
Irubo Kovu
242
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Posted - 2016.03.10 00:11:28 -
[26] - Quote
Mishra San wrote:Ibutho Inkosi wrote:Dime to a donut says this subject has another thread, and this thread shall be closed. mmMm, Donuts.. Yeah...I guess I lost THAT bet. Sprinkles or no sprinkles?
As long as the tale of the hunt is told by the hunter, and not the lion, it will favor the hunter.
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Helios Anduath
Signal Cartel EvE-Scout Enclave
107
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Posted - 2016.03.10 01:18:44 -
[27] - Quote
Ibutho Inkosi wrote:Yeah...I guess I lost THAT bet. Sprinkles or no sprinkles?
Only half wrong - there is another active thread on this in the Issues, Workarounds and Localizations sub.
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Dolthar Achasse
Discrete Astrographic Reconnaissance Technologies
10
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Posted - 2016.03.10 08:26:11 -
[28] - Quote
noticed that if you stand still in a pos you get socket closures more often, but overall its there. |
Ni Neith
Hedion University Amarr Empire
15
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Posted - 2016.03.10 08:35:06 -
[29] - Quote
Yesterday I went beyond mad after I lost a ship and a capsule to some nullsec dwellers at the gate to a 'socket closed'. I have been dodging and tricking them like hell and it is not the way like I should have died. But now I am on their kill list and even if I get my ship partially reimbursed this killmail is something that will never go away. And this made me apeshit crazy. And NO, it is NOT my internet if 3 members of a fleet in different parts of the world get socked closed at the same time!!!! |
Helios Anduath
Signal Cartel EvE-Scout Enclave
109
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Posted - 2016.03.10 13:13:14 -
[30] - Quote
Ni Neith wrote: And NO, it is NOT my internet if 3 members of a fleet in different parts of the world get socked closed at the same time!!!!
It may not be your home network or your ISP's network that had an issue (or rather, there could be a minor issue that on its own does cause a problem) but it could be that you all ended up following a common route closer to the cluster and that had an issue resulting in a socket closed.
But without any diagnostics from you and your fleet members, we will never know...
Also, if you got as mad as you sound over a ship loss, please calm down and take a step back. |
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