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Thread Statistics | Show CCP posts - 0 post(s) |
Donna Hale
NPC corps suck
0
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Posted - 2016.03.08 04:47:03 -
[1] - Quote
It is the first time I had to file a petition. Three days have passed, but it is still in "Open" state.
How long does it usually take for CCP to respond? |
Nat Silverguard
Aideron Robotics
349
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Posted - 2016.03.08 04:58:08 -
[2] - Quote
Donna Hale wrote:It is the first time I had to file a petition. Three days have passed, but it is still in "Open" state.
How long does it usually take for CCP to respond?
based on experience and the posts i've read here, it depends on how many petitions they (CCP) currently have and the veracity of the issues.
i think, if it's related to payments, it's bumped forward.
Just Add Water
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Bemo
Narcosis.
12
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Posted - 2016.03.08 06:13:29 -
[3] - Quote
Waiting 9 days here so far |
Poo Sugar
Perkone Caldari State
4
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Posted - 2016.03.08 06:23:43 -
[4] - Quote
I hear if you post here it speeds it up! |
Ibutho Inkosi
Irubo Kovu
238
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Posted - 2016.03.08 07:16:56 -
[5] - Quote
IB4L
As long as the tale of the hunt is told by the hunter, and not the lion, it will favor the hunter.
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Tau Cabalander
Retirement Retreat Working Stiffs
5848
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Posted - 2016.03.08 07:47:44 -
[6] - Quote
Some things take longer than others. |
Linus Gorp
Ministry of Propaganda and Morale Black Marker
134
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Posted - 2016.03.08 10:05:55 -
[7] - Quote
The last one I sent a few weeks ago got a reply after 2 weeks. Just wait a little. They'll get to you in time.
When you don't know the difference between there, their, and they're, you come across as being so uneducated that your viewpoint can be safely dismissed. The literate is unlikely to learn much from the illiterate.
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ISD Max Trix
ISD Community Communications Liaisons
170
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Posted - 2016.03.08 12:52:46 -
[8] - Quote
CSM X Summit II Minutes wrote: GM Grave opened the meeting with an overview of what they've been doing over the last year. He showed some graphs for how well and how quickly tickets have been responded to. The satisfaction rating is very good, but the waiting time is not good at this time, with too many tickets taking more than a day to be answered. CS has had a few issues dealing with some live incidents and holidays. At this time, the average response rate for complex issues take 2-3 days. 32% of tickets take less than an hour to solve, while 47% of tickets take more than 24 hours. Mike asked how old the oldest ticket in the system is, with the answer being several months. GM Grave pointed out though that those tickets are not the first response, and are generally those escalated to the lead GMs, and are highly complex issues sometimes even involving development. He then added that generally the longest waiting times are about a week. Sugar stated that she hears people saying "my ticket has been waiting for a few weeks". GM Grave explained that sometimes tickets are misfiled, and find their way into some non-CS queues such as the Security team queue. He added that in most instances where the waiting time is excessive, some compensation is granted especially if there is an issue that prevents the player from playing.
With the issues stemming from the server move, the ticket que is rather large at the moment.
Thread Closed.
ISD Max Trix
Lieutenant
Community Communication Liaisons (CCLs)
Interstellar Services Department
I do not respond to Evemails.
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