Pages: [1] :: one page |
|
Author |
Thread Statistics | Show CCP posts - 0 post(s) |
alfons Oriki
Dark Angel's Legion
0
|
Posted - 2016.03.11 11:27:32 -
[1] - Quote
I bought a month of plex but still in a trail account |
Teium Purvanen
Science and Trade Institute Caldari State
23
|
Posted - 2016.03.11 11:42:58 -
[2] - Quote
Have you actually applied the plex to your account?
Buying it just puts it ingame for you I believe
https://secure.eveonline.com/Plex/HowToUsePlex.aspx |
Jonah Gravenstein
Machiavellian Space Bastards
25996
|
Posted - 2016.03.11 11:54:28 -
[3] - Quote
^^ you have to redeem the PLEX for it to become active.
On a side note, some of the skills say that they can't be trained on a trial account in the info window; that text often leads new players to believe that they're still on a trial account after they've subbed, because it appears for everybody, regardless of account status.
Civilized behaviour is knowing that violence is barbaric, but paying other people to do it is business.
Nil mortifi sine lucre.
|
ISD Decoy
ISD Community Communications Liaisons
1620
|
Posted - 2016.03.11 12:11:15 -
[4] - Quote
As the previous replies have already said, when you buy a PLEX you still need to redeem it in-game. If you bought game time however instead of a PLEX, I would recommend opening a Support Ticket to have a GM investigate the issue further.
ISD Decoy
Captain
Community Communication Liaisons (CCLs)
Interstellar Services Department
|
J'Poll
Perkone Caldari State
6390
|
Posted - 2016.03.11 12:30:45 -
[5] - Quote
As this question is coming up multiple times a year. Let me explain this a bit further (and so I can just link it the next time).
What makes you think you are still on a trial account while you (think) you are on a paid account:
A. A skills description says "This skill can not be trained on trial accounts"
* This is a plain text part of the description. No matter if you are 10 minutes in your trial account of have been a valued customer for CCP for the last 10 years. You will still see that part of the text as it is plain text. Don't let this fool you, if you are a paid account, you can right click the skill and inject / train it.
B. When you try to inject a skill and it prevents you cause you are on trial account.
* This can be for a big reason, the server ONLY checks on trial vs paid on server log in. So if in your case, you logged in and applied the PLEX to get a paid account going, relogging will solve that problem as it forced the server to recheck if you are a trial or paid account.
C. You bought accounttime at "insert name of a official reseller of game time" but you are still on a trial
* Some locations (I have had it in the past with a PayPal transaction, but also know sometimes Amazon has the same) it can take a little bit of time for the payment to go through between you, the reseller and CCP. CCP will add the game time the moment they have received and verified the payment. So in this case, wait up to 48 hours to see if that solves the issue and if not, contact CCP through a petition to see if they can find the problem. Provide as much information to CCP so they can quickly find the issue.
In all cases, if nothing works as ISD Decoy said: Open a petition under the billing category and have a GM take a look at it.
Personal channel: Crazy Dutch Guy
Help channel: Help chat - Reloaded
Public roams channels: RvB Ganked / Redemption Road / Spectre Fleet / Bombers bar / The Content Club
|
alfons Oriki
Dark Angel's Legion
0
|
Posted - 2016.03.11 13:21:35 -
[6] - Quote
Ok I think I get it.Would I still have to activate the plex some were If I bought it off the website?
|
Teium Purvanen
Science and Trade Institute Caldari State
26
|
Posted - 2016.03.11 13:28:28 -
[7] - Quote
You have to right click activate the plex ingame to activate it |
Jonah Gravenstein
Machiavellian Space Bastards
25997
|
Posted - 2016.03.11 13:29:20 -
[8] - Quote
Yep, PLEX has to be redeemed if it's bought outside of the game to make it appear in your inventory, once it's in the inventory it then has to be activated/ applied to your account by right clicking it and selecting the appropriate option from the drop down menu.
Civilized behaviour is knowing that violence is barbaric, but paying other people to do it is business.
Nil mortifi sine lucre.
|
ISD Fractal
ISD Community Communications Liaisons
1114
|
Posted - 2016.03.11 13:34:36 -
[9] - Quote
alfons Oriki wrote:Ok I think I get it.Would I still have to activate the plex some were If I bought it off the website?
If you bought PLEX from the website, it will appear in your redeem window. You need to take it from there and drag it onto the character you want and it will show up in their hangar in-game.
As everyone else mentioned, once it is in your hangar you can right click on it and click activate to apply the game time (30 days) to your account.
Be careful with PLEX if you intend to sell it. Once you redeem it you probably don't want to move it from the station or someone will try to kill you. In that case, it makes a lot of sense to move your character to Jita first (or make a Jita alt and put them there permanently) and give it to your character once it is in Jita. Then you can sell it on the Jita market (the biggest market in the game).
Hope that helps.
ISD Fractal
Lieutenant
Community Communication Liaisons (CCLs)
Interstellar Services Department
|
alfons Oriki
Dark Angel's Legion
0
|
Posted - 2016.03.11 13:40:35 -
[10] - Quote
O yeah nice I got a bunch of stuff |
|
Nat Silverguard
Aideron Robotics
365
|
Posted - 2016.03.13 08:59:30 -
[11] - Quote
alfons Oriki wrote:Would I still have to activate the plex some were If I bought it off the website?
if you bought a PLEX from the CCP website just for your own game time then you are doing it wrong. just pay the normal subscription fee because it should be cheaper (not sure about 3rd party reseller if they sell PLEX < sub).
Just Add Water
|
Jonah Gravenstein
Machiavellian Space Bastards
25998
|
Posted - 2016.03.13 11:36:42 -
[12] - Quote
Nat Silverguard wrote:alfons Oriki wrote:Would I still have to activate the plex some were If I bought it off the website?
if you bought a PLEX from the CCP website just for your own game time then you are doing it wrong. just pay the normal subscription fee because it should be cheaper (not sure about 3rd party reseller if they sell PLEX < sub). You can buy PLEX for around the same price as a sub, you have to shop around though. Sometimes Amazon runs a PLEX promo where it's considerably cheaper than a sub, unfortunately the promo is normally restricted to the US only.
Civilized behaviour is knowing that violence is barbaric, but paying other people to do it is business.
Nil mortifi sine lucre.
|
Nat Silverguard
Aideron Robotics
365
|
Posted - 2016.03.13 13:42:11 -
[13] - Quote
Jonah Gravenstein wrote:Nat Silverguard wrote:alfons Oriki wrote:Would I still have to activate the plex some were If I bought it off the website?
if you bought a PLEX from the CCP website just for your own game time then you are doing it wrong. just pay the normal subscription fee because it should be cheaper (not sure about 3rd party reseller if they sell PLEX < sub). You can buy PLEX for around the same price as a sub, you have to shop around though. Sometimes Amazon runs a PLEX promo where it's considerably cheaper than a sub, unfortunately the promo is normally restricted to the US only.
:effort:
Just Add Water
|
Jonah Gravenstein
Machiavellian Space Bastards
25998
|
Posted - 2016.03.13 14:09:10 -
[14] - Quote
Nat Silverguard wrote:Jonah Gravenstein wrote:Nat Silverguard wrote:alfons Oriki wrote:Would I still have to activate the plex some were If I bought it off the website?
if you bought a PLEX from the CCP website just for your own game time then you are doing it wrong. just pay the normal subscription fee because it should be cheaper (not sure about 3rd party reseller if they sell PLEX < sub). You can buy PLEX for around the same price as a sub, you have to shop around though. Sometimes Amazon runs a PLEX promo where it's considerably cheaper than a sub, unfortunately the promo is normally restricted to the US only. :effort: Pretty much lol
Civilized behaviour is knowing that violence is barbaric, but paying other people to do it is business.
Nil mortifi sine lucre.
|
|
|
|
Pages: [1] :: one page |
First page | Previous page | Next page | Last page |