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Author |
Thread Statistics | Show CCP posts - 0 post(s) |
Gabrielle Padecainee
Stellar Preparation And Consolidation Enterprise
0
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Posted - 2016.03.15 10:09:25 -
[1] - Quote
Hi Guys,
Im trying to support a bug report and i get all the time:
An unexpected error occurred while submitting your bug report. Please try again later.
Try again
Do you have any idea how i can fix this?
The report im trying to submit is:
Missing gun fire animations and sounds from my ship and from enemies. Did clear cache, reset all settings, restart multiple times.
Cycle timer on weapon icon is missin. Weapon firing animation is missing, and enemy weapon fire sounds and animations are missing. Also the icon on target (small weapon image) is missing. The firing does take place only recognizable by the combat log.
This happens on both of my accounts and makes the game completly unplayable :(
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ergherhdfgh
Imperial Academy Amarr Empire
1274
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Posted - 2016.03.15 10:41:42 -
[2] - Quote
you don't have to be in game to submit tickets or bug reports or browse tech support. You can log into your account and go through support options in the same interface that you do account management. |
Cara Forelli
Meticulously Indifferent
1707
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Posted - 2016.03.15 16:20:43 -
[3] - Quote
You could always try submitting the report from an alt
Adventures
New player with questions? Join my public channel in game: House Forelli
Titan's Lament
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Archibald Thistlewaite III
The Royal Society for the Prevention of Miners
893
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Posted - 2016.03.15 16:30:36 -
[4] - Quote
The bug with the bug reporting system is known about and your bug report should still have been submitted. Dev post about it |
Helios Anduath
Signal Cartel EvE-Scout Enclave
122
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Posted - 2016.03.15 19:51:27 -
[5] - Quote
Gabrielle Padecainee wrote:Hi Guys,
Im trying to support a bug report and i get all the time:
An unexpected error occurred while submitting your bug report. Please try again later.
Try again
Do you have any idea how i can fix this?
The report im trying to submit is:
Missing gun fire animations and sounds from my ship and from enemies. Did clear cache, reset all settings, restart multiple times.
Cycle timer on weapon icon is missin. Weapon firing animation is missing, and enemy weapon fire sounds and animations are missing. Also the icon on target (small weapon image) is missing. The firing does take place only recognizable by the combat log.
This happens on both of my accounts and makes the game completly unplayable :(
Bug reports are still going through according to CCP Darwin :
CCP Darwin wrote:If you got this message submitting a bug report on the website, the bug report is in fact in our system despite your receiving that message. Our web team is working on getting this resolved. For support with issues you have running the game, I strongly recommend opening a support ticket here. Our technical support GMs may be able to help you diagnose and solve your difficulties. Unlike a bug report, a support ticket will get you personal support getting Eve running.
As for your issue, it sounds like you need to be submitting a support ticket rather than a bug report. Support tickets/petitions are for getting help whereas you get no support or feedback from a bug report.
As for sorting your issue, have you tried verifying the shared cache? You do this from the E menu in the top right of the new launcher, click "Shared Cache" and then click "Verify". This goes through and checks for any corrupt or redundant resources and fixes them. |
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