Idli Drakespitter
Out of Focus Odin's Call
1
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Posted - 2016.04.04 19:23:43 -
[1] - Quote
Dear CCP,
I have the following proposal.
Symptom: Communication with bug hunters takes too long, in many cases replies from bug hunters go unnoticed and the bugs are closed due to lack of replies.
Suggestion: Send any replies related to the bug, through the eve-mail, also to the Eve character that opened the bug. At the very least, send a notification eve-mail that one of the bugs opened has a reply. If one can add further replies to a bug through eve-mail, that would be great as well.
Elaboration of the problem and solution: Receiving replies on an out-of-game website is a way to have both communications hindered quite a bit. As I'm sure any software developer (or bug hunter) will tell you, the longer the time passes between the bug creation and the bug troubleshooting and the larger the chance of the bug being swept under the rug.
I have worked for a software company for many years and I know that there are two types of comments added to a support case -a- Comments from people that are genuinely interested in finding out more information about the problem -b- Comments from people that can't find the problem and are looking for an excuse to ignore the issue (and assume it's a one time system hickup which might be due to an OS, memory leak, etc)
While I'm very interested in helping troubleshoot any issues that "Eve Online" has, I am a lot less inclined to visit the Bug report website regularly, and I suspect I'm not the only person. In this context, it would be beneficial to the whole process of troubleshooting issues, if there was a way to improve this communication. My suggestion of sending an eve-mail is due to the fact that it's far more likely to come to our attention that a reply has been added to a bug report (especially if such reply comes 20 days after the bug has been created).
If you can make it so that further replies can be done through eve-mail it would be even better (I wouldn't have to open a browser, and do a bunch of steps instead of replying through the Eve-mail). Less steps needed to accomplish something = more user friendly :) .
Either way, considering I have no idea how hard it would be to implement, I'd settle for a standart eve-mail saying "you have a bug reply", which would be a good start. |