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Author |
Thread Statistics | Show CCP posts - 6 post(s) |
Invisusira
Pentag Blade Curatores Veritatis Alliance
353
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Posted - 2016.05.03 00:16:14 -
[1] - Quote
I've been trying to log in for a couple hours now, but the launcher keeps doing this:
http://i.imgur.com/WqoSu4b.jpg
which drains my RAM and CPU and makes the entire computer completely unusable. More windows keep popping up, and if one bar actually finishes it just starts on the next one AND adds a second bar to the original window. If I close a window, the launcher hangs. I can't even get into the launcher prefs to change from wine to cider, because the dialog won't let me.
update: managed to get into the preferences and change something before I got blocked out. changed from developer to release version of wine and was able to get it to stop.
EVE Music
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CCP Snorlax
C C P C C P Alliance
973
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Posted - 2016.05.03 10:12:23 -
[2] - Quote
That's the risk of running the development version of the launcher :)
Thanks for bringing this up - just checked in a fix.
Before you go worrying that we don't test our code - the development version is the version we test - then we promote that to the release version once we feel it is ready.
CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
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Het Silenius
Rifterlings Zero.Four Ops
1
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Posted - 2016.05.03 18:13:03 -
[3] - Quote
So, how do we avoid it doing that? I'm running release/cider and it won't stop doing it.
I already let it run through the verification once, then it crashed when it started the duplicate file removal.
If I cancel the check I get the pinwheel of death and have to force quit, rinse and repeat. |
Nihilaus Vause
Moira. Villore Accords
8
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Posted - 2016.05.03 18:19:03 -
[4] - Quote
Ended up here after a quick search.
Bit odd, as I'm running PC. But I get a very similar problem.
The launcher downloads the latest update then starts running the "Verifying contents of shared cache" which takes quite a while.
Gets to 100%, no corruption found (boo cthulhu). It then automatically starts verifying again and hangs. (edit: maybe it's the duplicate file removal that the above poster mentions)
Have to force close it after that, re-starting the launcher seems to then re-start the whole process. |
Jovi Luvae
3-Prong Operational Resources
0
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Posted - 2016.05.03 18:47:16 -
[5] - Quote
I don't think this is a Mac exclusive dev build issue. I'm on windows 7 and I've been having this problem all day today. I haven't been able to log in at all since downtime.
So, really sorry if I shouldn't ask here based on that, but is there anything I can do to fix this myself? Or are we just waiting? What's actually happening?
*spins in circles* |
Unseen Spectre
Shadow Eye Ops
46
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Posted - 2016.05.03 19:57:32 -
[6] - Quote
I have the same problem and I am running EVE on a PC. There was no problem yesterday and it seems to have come after todays patch. |
sjw7
KarmaFleet Goonswarm Federation
0
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Posted - 2016.05.03 20:39:35 -
[7] - Quote
Same here I'm on Windows 10 and am getting the error. I let it run through for half an hour and it hung when it was finished. I restarted the launcher and it began the whole process over again.
Going back to the old launcher (the one which only connects to one account at a time) works fine.
I thought the new multi account capable launcher was the production one and not still under development. |
Eliserae
Black Wormholes of Apocrypha TOGETHER WE STAND
0
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Posted - 2016.05.03 21:17:04 -
[8] - Quote
horrible, been waiting for about half hour to scan the cache and now it is frozen. On the second computer i have tried to hit cancel and it frozen also. both on windows.
good job testing before releasing. |
Karn Dethahal
Signal Cartel EvE-Scout Enclave
0
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Posted - 2016.05.03 22:03:11 -
[9] - Quote
Was having this issue (Windows 10), but when I restarted the launcher I managed to click on Settings before it started verifying shared resources, did a manual verification, it finished in under a second and OK'ed the folder, could log in after this. |
Archeal Azzamean
Maraque Enterprises Just let it happen
3
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Posted - 2016.05.03 22:49:26 -
[10] - Quote
Windows 10 here. I am also experiencing this issue with the window. I tried the "click settings to manually verify", but the verify button is grayed out in the settings shared cache area.
Can we get this moved to an overall page instead of just Mac Support? |
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Arthur Aihaken
CODE.d
5056
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Posted - 2016.05.03 23:16:44 -
[11] - Quote
Het Silenius wrote:So, how do we avoid it doing that? I'm running release/cider and it won't stop doing it. I already let it run through the verification once, then it crashed when it started the duplicate file removal. If I cancel the check I get the pinwheel of death and have to force quit, rinse and repeat. Purge any existing versions of Wine, then switch from Cider to Wine.
I am currently away, traveling through time and will be returning last week.
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Invisusira
Pentag Blade Curatores Veritatis Alliance
354
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Posted - 2016.05.03 23:31:48 -
[12] - Quote
I'm back to getting the problem again today, and I'm not using the developer launcher anymore. Have to force quit the launcher to do anything.
http://i.imgur.com/6DivrYY.png
EVE Music
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Jovi Luvae
3-Prong Operational Resources
0
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Posted - 2016.05.04 01:40:07 -
[13] - Quote
The issue seems to have just gone away here on windows. I just left for a while and here I am. Launcher is fine now. I'd still very much like to know what happened though, in case I see the problem again.
Sort of a big deal for everyone who still can't log in on the (what I thought was) official beta release of the new launcher.
We really shouldn't be "running the risk" of anything with this now-made-essential asset to accessing the game client.
And yeah, if it's still causing problems. This thread needs moved. |
Father Manlove
Viziam Amarr Empire
8
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Posted - 2016.05.04 04:42:45 -
[14] - Quote
FFS, I am getting this garbage too after Tuesday's downtime. Got home from work and its still doing it. If you let it finish, the bar just empties and the damn launcher freezes.
I am on WINDOWS 7 using the supposed released version of the launcher.
I can't manually verify, as its greyed out. I've tried rebooting, etc. This is COMPLETELY unacceptable, as I cannot play EVE at all since the EXEFILE method no longer works. Never, in my history of gaming, have I been completely locked out of a game due to a trash launcher, yet this seems to happen relatively often on EVE. A couple of my friends are also getting the exact same thing. At least allow a way to bypass this garbage so I can play a game I pay for. Seriously, not acceptable at all. |
Thoregon Aubaris
Very Drunken Eve Flying Instructors Brotherhood Of Silent Space
10
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Posted - 2016.05.04 09:34:25 -
[15] - Quote
Maybe you can play using the old launcher. Worked for me. |
Florian Lousberg
Furtherance.
2
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Posted - 2016.05.04 09:59:41 -
[16] - Quote
Same problem here, on Windows 7. It takes about half an hour for the bar to reach 100%, then it seems to jump back to 30% and the launcher freezes. I'm unable to log in so far, but have not tested with the old launcher yet.
My settings are to always download the complete ressource cache (no download on demand), maybe that's the reason why it tajes so long. |
Zelden Aurilen
SUPERFLUOUS WANDERLUST The-Culture
2
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Posted - 2016.05.04 12:04:50 -
[17] - Quote
Having the same issue on Windows 7 Home Premium (64 bit)
Launcher version 1036602 GUI: 1.909
Version type is set to release |
Invisusira
Pentag Blade Curatores Veritatis Alliance
354
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Posted - 2016.05.04 23:57:23 -
[18] - Quote
still getting this today after updating the launcher.
I would clear my cache manually but it appears to include the entire game.
http://i.imgur.com/mgZg9fl.png
EVE Music
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Invisusira
Pentag Blade Curatores Veritatis Alliance
354
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Posted - 2016.05.05 01:00:56 -
[19] - Quote
update 207:
I've FINALLY gotten the launcher stable again. After force quitting/relaunching I don't know how many times, I was able to actually cancel a reboot caused by switching versions or something, and didn't get an auto-verify popup. I then manually verified, and after about half an hour, it finally verified the cache and deleted duplicates.
Unfortunately, Wine no longer worked. It would stop copying files at 1%. Again, after rebooting and switching back and forth between different versions of Cider and Wine quite a few times, I was finally able to get it to finish copying files over and voila. A launcher that (finally) works properly in Wine and Cider under both release and dev versions.
ccpls never again
EVE Music
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Unconspicous Alt
Science and Trade Institute Caldari State
16
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Posted - 2016.05.17 19:38:10 -
[20] - Quote
... and again today. Doing "verifying and purging" for 15 minutes now. Thank you CCP for ruining another roam this evening.
This is the kind of stuff that separates the real programmers from the wannabes. |
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Carn Uta
Pandemic Horde Inc. Pandemic Horde
8
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Posted - 2016.05.17 20:46:02 -
[21] - Quote
Same issue here - second time it has done this in the last month. Supposed to be crushing bee guys, not staring at some stupid counter - it is taking forever :( |
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CCP Snorlax
C C P C C P Alliance
979
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Posted - 2016.05.17 20:58:49 -
[22] - Quote
Carn Uta wrote:Same issue here - second time it has done this in the last month. Supposed to be crushing bee guys, not staring at some stupid counter - it is taking forever :( Are you not able to cancel? If not, are you on the latest launcher version (1037417) ?
CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
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Father Manlove
Viziam Amarr Empire
8
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Posted - 2016.05.18 05:36:28 -
[23] - Quote
Ugh, same crap again. 2 weeks since the last cluster,. and apparently no responses or changes have been made. First time I restarted the launcher roughly 300 times, reinstalled (which took forever since I download everything) and wasn't able to play for like 3 days. Now, same garbage again. Eats all system resources, freezes at 100%, cancelling just freezes the client, etc.
Launcher version is 1037417.
FIX THIS CRAP. |
Carn Uta
Pandemic Horde Inc. Pandemic Horde
8
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Posted - 2016.05.18 16:01:53 -
[24] - Quote
CCP Snorlax wrote:Carn Uta wrote:Same issue here - second time it has done this in the last month. Supposed to be crushing bee guys, not staring at some stupid counter - it is taking forever :( Are you not able to cancel? If not, are you on the latest launcher version (1037417) ?
CCP Snorlax, I let it run to the end, but it stopped about 20 files (out of 76,000+) from the end and just hung. I hit Cancel and yeah, I was able to log in. Missed all the fun yesterday sadly. When I have tried to use Cancel before it has just given me the spinning ball and I've had to keep restarting. The launcher is 1037417. I made the switch to Wine a few weeks ago without any issues and it seems much smoother overall. I also have it set to download all files locally, which also seemed to help.
Thank you for responding.
Carn |
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CCP Snorlax
C C P C C P Alliance
980
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Posted - 2016.05.18 19:23:48 -
[25] - Quote
Carn Uta wrote:CCP Snorlax wrote:Carn Uta wrote:Same issue here - second time it has done this in the last month. Supposed to be crushing bee guys, not staring at some stupid counter - it is taking forever :( Are you not able to cancel? If not, are you on the latest launcher version (1037417) ? CCP Snorlax, I let it run to the end, but it stopped about 20 files (out of 76,000+) from the end and just hung. I hit Cancel and yeah, I was able to log in. Missed all the fun yesterday sadly. When I have tried to use Cancel before it has just given me the spinning ball and I've had to keep restarting. The launcher is 1037417. I made the switch to Wine a few weeks ago without any issues and it seems much smoother overall. I also have it set to download all files locally, which also seemed to help. Thank you for responding. Carn Can you send me the launcher logs? Go to the View menu, Reveal in Finder, Launcher logs and put all the files there in a Dropbox or Google Drive and send me a link in EVE mail.
We've not been able to reproduce this inhouse - the process can take a long time but we've always been able to cancel, but I'll do my best to figure out why this is happening for some players, still.
CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
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Invisusira
Pentag Blade Curatores Veritatis Alliance
355
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Posted - 2016.05.19 02:13:03 -
[26] - Quote
I think one of the main problems is that this verification process leaks memory like no one's business and then, once it uses up all the available memory, chugs like hell.
If you have a program like MemoryFree2, you can monitor the memory leak (the blue "InActive" memory) and, once it takes up all the Free memory (which it will), clear it.
It seems that the process DOES complete, given enough time. It just gives absolutely no indication that it's doing so. It looks like it's hanging, and will sit there looking like it's hanging for a very, very long time (especially if it's used up all the available memory).
EVE Music
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CCP Snorlax
C C P C C P Alliance
983
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Posted - 2016.05.19 11:20:07 -
[27] - Quote
I'm still looking into this. I've not seen this take anywhere near this long on any machine I've tested on inhouse, but the hint about memory usage is a good clue. I'll see if I can plug that leak, then this should be more stable and finish quicker.
CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
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CCP Snorlax
C C P C C P Alliance
990
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Posted - 2016.05.20 11:13:45 -
[28] - Quote
We've not been able to reproduce a memory leak in this operation. I guess I'll resort to adding a setting to allow you to disable this - expect an update early next week. Sorry for any inconvenience this has caused.
CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
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Invisusira
Pentag Blade Curatores Veritatis Alliance
355
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Posted - 2016.05.20 12:58:47 -
[29] - Quote
CCP Snorlax wrote:We've not been able to reproduce a memory leak in this operation.
Interesting. Memory leaks have been a pretty big issue for the Mac client since... I think it was Inferno? One of the expansions of that era first introduced huge memory leak issues, and there's almost always been some memory-leak related issue on the front page of the Mac forums since then. If you guys are having problems replicating the leaks, that does explain why it's such a long standing series of bugs.
For the record, I've been playing EVE on three different macs (two iMacs and a laptop) over the years, and they've all experienced these issues.
Thanks for the upcoming fix! Please consider making auto-verification turned off as the default option, as 99% of players don't read the forums or patch notes and will have no idea it exists.
EVE Music
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CCP Snorlax
C C P C C P Alliance
991
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Posted - 2016.05.20 14:49:44 -
[30] - Quote
Invisusira wrote:CCP Snorlax wrote:We've not been able to reproduce a memory leak in this operation. Interesting. Memory leaks have been a pretty big issue for the Mac client since... I think it was Inferno? One of the expansions of that era first introduced huge memory leak issues, and there's almost always been some memory-leak related issue on the front page of the Mac forums since then. If you guys are having problems replicating the leaks, that does explain why it's such a long standing series of bugs. For the record, I've been playing EVE on three different macs (two iMacs and a laptop) over the years, and they've all experienced these issues. Thanks for the upcoming fix! Please consider making auto-verification turned off as the default option, as 99% of players don't read the forums or patch notes and will have no idea it exists. I was referring specifically to a memory leak in the launcher, in the verify/purge operation.
CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
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