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4nouke
Wizard's Den Permanent Mental Syndrome
0
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Posted - 2016.06.27 13:15:32 -
[1] - Quote
I've had a ticket in for two weeks now, with no answer from CCP aside from the auto-generated email that is sent after submission. Is this common? Is anyone else experiencing this? |
Archibald Thistlewaite III
The Royal Society for the Prevention of Miners
999
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Posted - 2016.06.27 13:28:00 -
[2] - Quote
For non-important issues that don't affect your ability to play the game. Its fairly normal.
What problem are you having?
If you mention that it turns from a 'whine thread about ticket response times' into a 'does anyone have any info about my problem' thread.
One of those options gets locked the other doesn't.
Proud user of 'Bumblefck's Luscious & Luminous Mustachio Wax'
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4nouke
Wizard's Den Permanent Mental Syndrome
0
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Posted - 2016.06.27 13:38:24 -
[3] - Quote
No whining. Just curious if i should prompt for a response in my ticket. If this is normal, then i shall wait as i am sure they will address appropriately.
I had an issue logging in, which ( think) caused a hiccup. The system flagged me and locked my account. I have not had access to my account for two weeks.
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Doc Fury
Furious Enterprises
8188
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Posted - 2016.06.27 13:43:44 -
[4] - Quote
Poasting in the almost daily "CCP needs to expand their support dept staff" thread.
Good luck OP, some people have literally been waiting months.
Gÿ+
The accumulated filth of all their sex and murder will foam up about their waists and all the ho's and politicians will look up and shout 'Save us!' and I'll look down, and whisper: 'Hodor'.
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Sonya Corvinus
Grant Village
226
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Posted - 2016.06.27 15:46:21 -
[5] - Quote
I've had tickets answered literally within 30 minutes of submitting, and others take a month and a half. So take that for whatever it means.... |
ISD Dorrim Barstorlode
ISD Community Communications Liaisons
7152
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Posted - 2016.06.27 17:06:53 -
[6] - Quote
Quote:Forum rules17. Redundant and re-posted threads will be locked.As a courtesy to other forum users, please search to see if there is a thread already open on the topic you wish to discuss. If so, please place your comments there instead. Multiple threads on the same subject clutter up the forums needlessly, causing good feedback and ideas to be lost. Please keep discussions regarding a topic to a single thread.
As has been stated ( a lot), petition response times are high at the moment. The GM staff is working through them as fast as possible, so please be patient. Thank you.
Thread closed.
ISD Dorrim Barstorlode
Vice Admiral
Community Communication Liaisons (CCLs)
Interstellar Services Department
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