Pages: [1] :: one page |
|
Author |
Thread Statistics | Show CCP posts - 0 post(s) |
Colby Atriedes
School of Applied Knowledge Caldari State
0
|
Posted - 2016.08.28 16:50:26 -
[1] - Quote
If this is not the right place for this post, please let me know. I know support sounds like the right place to go, but I can't access support so I can't go there, as I will explain.
Yesterday I couldn't train a skill because of trial account restrictions. A box popped up telling me to click a link to find out about the 'benefits of subscription' and I figured, what the heck. This is a great game I will pay money to have more features and give back. I clicked it and it brought me to the "add game time" page. I believed, as I thought was reasonable, that buying game time WAS subscription. I payed for 6 months of game time. going back into game my trial was extended 6 months. I felt like I had been deceived. A little stupid too, but still angry that I had intended to put money into the game and didn't get what it led me to believe I was getting for my money. I filed a support ticket for a refund, seeing what I could get from it. I wasn't sure they would grant it, but figured I might as well try, and if I succeeded use the money to get what I actually wanted.
Today, I checked my support ticket and COULD NOT access support. When going to the support site, clicking "log in" directs to 404 , not found. I can log in on the regular site. Trying to cross over to the support site through links brings me to the home page of support, still logged out. I feel like I've been blocked from support for requesting a refund, but it could be a unrelated technical issue.
Just typed "subscription eve online" into google and clicking the first result "EVE Online - Upgrrade Now - Upgrade from your free trialGÇÄ" brings me to the add game time page, which is what I got my trial time extension from. |
Dark Lord Trump
Pandemic Horde Inc. Pandemic Horde
98
|
Posted - 2016.08.28 23:30:52 -
[2] - Quote
Did you try logging out and logging back in? That should fix it your subscription issue. No idea why you can't access your ticket, but I doubt you've been blocked from anything.
I'm going to build a big wall that will keep the Gallente out, and they're going to pay for it!
|
Colby Atriedes
School of Applied Knowledge Caldari State
0
|
Posted - 2016.08.29 18:24:42 -
[3] - Quote
Logged back in and have a full subscription to the game. Also, I can log into support again without getting a 404 message. Thank You! |
Mr Crowley
Spooky Scary Militants Who Dares Wins.
0
|
Posted - 2016.09.18 16:02:35 -
[4] - Quote
I believe I have similar issues. However I never came in as a trial user, I just paid for it. The client doesnt seem to know this? |
|
|
|
Pages: [1] :: one page |
First page | Previous page | Next page | Last page |