Pages: [1] :: one page |
|
Author |
Thread Statistics | Show CCP posts - 4 post(s) |
Soko99
Repercussus Northern Coalition.
77
|
Posted - 2016.09.01 23:49:15 -
[1] - Quote
It seems every day I start the game, I have to plug in all my accounts. then.. As long as the launcher isn't restarted.. the accounts stay.. but when morning comes, it's forgotten them all.. even though I have them pinned. |
Ion Nizer
Guardians of the Gate I Aim To Misbehave
3
|
Posted - 2016.09.02 08:39:18 -
[2] - Quote
Same here. Especially annoying with having to type character names in too because it's a new computer because my IP changes a lot. The "Never Ask This Again" button also doesn't work. |
Akiro Isazawia
FinFleet Northern Coalition.
0
|
Posted - 2016.09.02 08:55:07 -
[3] - Quote
Also have same problem. |
Pirotess Tienithar
Angelus.Mortis Fidelas Constans
0
|
Posted - 2016.09.02 12:52:46 -
[4] - Quote
Same here whether I click the "pushpin" on my accounts or not. Highly annoying. |
|
CCP Snorlax
C C P C C P Alliance
1103
|
Posted - 2016.09.02 14:03:46 -
[5] - Quote
File a bug report with details on the issue, attaching the log files from %LOCALAPPDATA%\CCP\EVE\Launcher. See https://support.eveonline.com/hc/en-us/articles/202664145-Launcher-Log for more information.
CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
|
|
Captain Campion
Synergy. Imperial Republic Of the North
24
|
Posted - 2016.09.02 17:14:31 -
[6] - Quote
Launcher logs don't go back more than a couple of days unfortunately. I added my old accounts in prep for the Alpha clones thing. Next time I open the launcher, they're all gone - and only my main, subbed account, remains. |
helana Tsero
Science and Trade Institute Caldari State
593
|
Posted - 2016.09.03 01:10:57 -
[7] - Quote
Also confirm I have this problem too.
Just started in previous launcher version
"...ppl need to get out of caves and they will see something new.... thats where eve is placed... not in cave." | zoonr-Korsairs |
Meanwhile Citadel release issues: "tried to bug report this and the bug report is bugged as well" | Rafeau |
|
Mark Pirkibo
Deep Core Mining Inc. Caldari State
0
|
Posted - 2016.09.06 13:51:14 -
[8] - Quote
Hi,
I have a tentative fix. In the last 12 hrs the issue has not reoccurred on my end.
- My game was installed on a separate disk (D:\Games).
- Checking the security features I noticed the Users group did not have full access to the EvE folder.
- I gave my user account full access to the entire Games folder (and sub-folders) and removed the "read only" flag.
Perhaps someone who still has the issue can confirm its an access issue using Process Monitor? (https://technet.microsoft.com/en-us/sysinternals/processmonitor)
Just make sure to set up a good filter, perhaps on the EvE folders, otherwise it will generate gigs of data. |
|
CCP Snorlax
C C P C C P Alliance
1105
|
Posted - 2016.09.07 10:24:59 -
[9] - Quote
We're actively working on this issue, we've been getting bug reports with logs that shed some light on what may be going on. Please keep sending bug reports with launcher logs - the more information we have, the likelihood of fixing the issue increases.
CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
|
|
Anwynn Windseeker
Don't press this button
0
|
Posted - 2016.09.08 07:40:42 -
[10] - Quote
G'day, ... anything new on this issue? Because it is STILL an issue. A major one. |
|
Ly'coN
Don't Panic...
14
|
Posted - 2016.09.08 07:51:54 -
[11] - Quote
Since yesterday my launcher forgets every account every single time. Its getting incredibly frustrating! |
Mark Pirkibo
Deep Core Mining Inc. Caldari State
0
|
Posted - 2016.09.08 14:22:02 -
[12] - Quote
Anyone else with the issue seeing errors in log like this:
2016-09-07T14:35:41.473Zweberrorerror: Error when detecting URL change on SSO iframe: SecurityError: Blocked a frame with origin "https://launcher.eveonline.com" from accessing a cross-origin frame. 1
2016-09-07T19:51:20.777Zweberrorerror: XMLHttpRequest cannot load https://s3-eu-west-1.amazonaws.com/launcher.eveonline.com/syncHash.json?_=#####somenumberiremovedjustincase####. No 'Access-Control-Allow-Origin' header is present on the requested resource. Origin 'https://launcher.eveonline.com' is therefore not allowed access. The response had HTTP status code 503. 0 https://launcher.eveonline.com/1031/ |
|
CCP Snorlax
C C P C C P Alliance
1105
|
Posted - 2016.09.08 15:11:24 -
[13] - Quote
We're investigating this, and whether it has a bearing on the forgotten accounts issue. Did you lose network connectivity at some point? It can happen when a laptop on Wifi goes to sleep - it can take several seconds for the connection to be restored when it wakes up.
In any case, we're investigating whether a dropped connection may cause the accounts to be forgotten.
CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
|
|
DaReaper
Net 7 Cannon.Fodder
2891
|
Posted - 2016.09.08 17:02:47 -
[14] - Quote
Ly'coN wrote:Since yesterday my launcher forgets every account every single time. Its getting incredibly frustrating!
then send a bug report
OMG Comet Mining idea!!! Comet Mining!
Yes i am optimistic about eve.. i'm giving it till dec 31st 2016 before i doom n gloom
|
Dominic Maricadie
Flame Out
9
|
Posted - 2016.09.08 18:38:33 -
[15] - Quote
CCP Snorlax wrote: In any case, we're investigating whether a dropped connection may cause the accounts to be forgotten.
I see things like this after every overnight suspend/resume:
2016-09-08T07:01:30.965Z default debug Last verify time: QDateTime(2016-09-06 10:57:53.306 Pacific Daylight Time Qt::TimeSpec(LocalTime)) 2016-09-08T07:01:30.965Z default debug "Scheduling refresh after 15 minutes" [computer suspend/resume] 2016-09-08T10:50:50.647Z default debug System is not online, skipping refresh 2016-09-08T10:50:50.647Z default debug "Scheduling refresh after 2 minutes" 2016-09-08T10:50:50.649Z web debug info: Profile 'Default' doesn't exist for user, reverting to the first profile in the profile list 1 https://launcher.eveonline.com/1031/bundles/scriptse6b8.js?v=... 2016-09-08T10:50:50.649Z web debug info: Profile 'Default' doesn't exist for user, reverting to the first profile in the profile list 1 https://launcher.eveonline.com/1031/bundles/scriptse6b8.js?v=... (Repeated 4 times) 2016-09-08T10:52:10.159Z default debug Starting refresh cycle 2016-09-08T10:52:10.159Z default debug Checking version at "https://binaries.eveonline.com/evelauncher_win_release.json" 2016-09-08T10:52:10.159Z default debug Scheduled task "Version info downloader"
This corresponds to when launcher forgets all 5 accounts and puts up red boxes in the content areas.
Of note: the webdebug lines happen immediately, not after the 2 minute retry. The computer slept long enough that it had to reacquire its dhcp IP address lease.
A full copy of the log is attached to Support Request #253751 |
Viki al-Alam
Royal Amarr Institute Amarr Empire
1
|
Posted - 2016.09.09 11:02:42 -
[16] - Quote
I have experienced similar issue;
Computer is never ordinarily turned off - only suspend/resume.
Eve launcher > - login 1-4 accounts (they are all pinned); - if manual close the launcher, it will function correctly (to say, it will remember).
- if launcher is left open and the system is put to sleep, launcher will exhibit errors N hours later when woken - and will have forgotten the accounts. - sleep must occur for an extended time frame (undefined hours e.g. overnight) - not 5 minutes
- launcher experienced these issues for around a month now, to best recollection (which in specific is poor, as the launcher has had issues regarding system entering sleep for a long time now)
Will submit a bug report next occurrance |
Dominic Maricadie
Flame Out
9
|
Posted - 2016.09.09 21:36:38 -
[17] - Quote
Whoops. My report was redirected to EBR-92575. |
DuuurtyDreemz
Garoun Investment Bank Gallente Federation
2
|
Posted - 2016.09.17 09:49:15 -
[18] - Quote
since last dt my launcher also keeps forgetting my accounts. nothing actually changed on my end, no updates, no new programs, nothing... how and why?
please fix! |
|
CCP nLock
C C P C C P Alliance
31
|
Posted - 2016.09.19 09:58:15 -
[19] - Quote
We are aware of the issue and are actively working on a fix. The more reports, logs and detailed descriptions we receive, the better we can work to provide a resolution. |
|
Zarra lonestar
School of Applied Knowledge Caldari State
0
|
Posted - 2016.09.23 11:21:35 -
[20] - Quote
It was related to my computer going into a power save/sleep/hibernate mode while having the launcher open.
I change my power save / sleep settings option so it doesn't change modes (save power/sleep etc) and no more problems.
Go back to the old power settings and issues occur every time I go to bed.
Mail me in game if I win
|
|
Mara Pahrdi
The Order of Anoyia
1234
|
Posted - 2016.10.23 08:24:46 -
[21] - Quote
Same here. Should have checked before for issues. The little time I have left for gaming is precious and I don't want it wasted on stuff like this. I'm very annoyed right now.
Going to send you the logfiles now.
Remove insurance.
|
Zetadelta333
High Flyers Northern Coalition.
5
|
Posted - 2016.10.24 22:24:52 -
[22] - Quote
Just turned my monitors on and launched the launcher and all my accounts are gone. Had to re-enter them all. Then closed the launcher and re-opened it and they were all gone again. Iv also lost all client settings.
Why would you force us to use this over the launcher when the launcher isnt 100% yet. Nothing will discourage me more from playing this game than having to manually re-enter 15+ accounts every time i want to play with account names and passwords and characters. |
|
|
|
Pages: [1] :: one page |
First page | Previous page | Next page | Last page |