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EVE General Discussion Announcement:2016/10/21 - Login Issues» Click here to find additional results for this topic using Google
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| Author | Thread Statistics | Show CCP posts - 8 post(s) |
 CCP Falcon 13196     |
Posted - 2016.10.21 17:02:59 -
[1] - Quote There are currently ongoing login issues due to the fact that one of our service providers is experiencing a Denial of Service (DDoS) attack. This means that while players currently connected to EVE are not likely to be affected, those attempting to log in my have issues doing so. This issue may also affect our forums, account management services and any other web based services, as well as the New Eden Store in game. We will provide updates in this thread as soon as we know more about the situation. Apologies for any inconvenience this might cause. CCP Falcon || EVE Universe Community Manager || @CCP_Falcon Happy Birthday To FAWLTY7! <3 |
 baltec1 Bat Country Pandemic Legion 18349 |
Posted - 2016.10.21 17:06:49 -
[2] - Quote These script kiddies are going to spoil the internet for everyone  |
 SurrenderMonkey Space Llama Industries 2494 |
Posted - 2016.10.21 17:07:22 -
[3] - Quote I bet* it's IWI spending their RMT quatloos for revenge. *Only in the figurative sense, since that's not allowed anymore. "Help, I'm bored with missions!" http://swiftandbitter.com/eve/wtd/ |
baltec1 Bat Country Pandemic Legion 18349 |
Posted - 2016.10.21 17:09:49 -
[4] - Quote Oh this seems rather large |
CCP Falcon 13196 |
Posted - 2016.10.21 17:18:49 -
[5] - Quote baltec1 wrote: Yeah, it looks pretty nuts.  CCP Falcon || EVE Universe Community Manager || @CCP_Falcon Happy Birthday To FAWLTY7! <3 |
 Quince Rin Special Operations 4 |
Posted - 2016.10.21 17:25:21 -
[6] - Quote CCP Falcon, Is this still Dyn or is it now EVE specific? Quince Rin Director of Special Operations |
 Elenahina Agony Unleashed Agony Empire 1379 |
Posted - 2016.10.21 17:28:36 -
[7] - Quote Launcher log is showing a Slinger error 2016-10-21T13:23:03.120Zwebwarningwarning: Slinger encountered an issue and responded with 501 1 https://launcher.eveonline.com/1042/bundles/scriptsfc40.js?v=ZEYWMDBkUlc7gsIZa4pXXFpYAqdtPM1CJmuUOXYC7tk1 I assume this is somehow related to the DDOS attack. Eve is like an addiction; you can't quit it until it quits you. Also, iderno |
CCP Falcon 13200 |
Posted - 2016.10.21 17:34:57 -
[8] - Quote Quince Rin wrote: CCP Falcon, Is this still Dyn or is it now EVE specific? Still specific to the provider, no direct attack at this stage  CCP Falcon || EVE Universe Community Manager || @CCP_Falcon Happy Birthday To FAWLTY7! <3 |
Quince Rin Special Operations 4 |
Posted - 2016.10.21 17:36:39 -
[9] - Quote CCP Falcon wrote: Quince Rin wrote: CCP Falcon, Is this still Dyn or is it now EVE specific? Still specific to the provider, no direct attack at this stage Ok, that's good. This kind of attack is new. Most attacks are very very specific. Quince Rin Director of Special Operations |
 Avlec Meroxian Sebiestor Tribe Minmatar Republic 0 |
Posted - 2016.10.21 17:41:42 -
[10] - Quote CCP Falcon wrote: Quince Rin wrote: CCP Falcon, Is this still Dyn or is it now EVE specific? Still specific to the provider, no direct attack at this stage is it possible to do a dns workaround or something like that meanwhile ? |
 Mai Khumm 172.0.0.1 852 |
Posted - 2016.10.21 17:42:56 -
[11] - Quote DDoS 2017 : EEPs Revenge |
Quince Rin Special Operations 4 |
Posted - 2016.10.21 17:43:14 -
[12] - Quote Avlec Meroxian wrote: CCP Falcon wrote: Quince Rin wrote: CCP Falcon, Is this still Dyn or is it now EVE specific? Still specific to the provider, no direct attack at this stage is it possible to do a dns workaround or something like that meanwhile ? I've heard that Google's DNS is working. I'd just google on how to do it. Quince Rin Director of Special Operations |
 Calvin Llywelyn New Evolution Express The Missing K 0 |
Posted - 2016.10.21 17:46:09 -
[13] - Quote This was to be expected. |
 Nicolai Serkanner Brave Newbies Inc. Brave Collective 574 |
Posted - 2016.10.21 17:46:22 -
[14] - Quote Bollocks. |
 Fearless Sheep 15's GaNg BaNg TeAm 0 |
Posted - 2016.10.21 17:48:28 -
[15] - Quote Its work now .I logged in |
 slphy vansyl Deep Core Mining Inc. Caldari State 20 |
Posted - 2016.10.21 17:49:18 -
[16] - Quote it's south park's troll !!!! ask denmark for help |
 Kaivarian Coste Maut Merchant Navy 89 |
Posted - 2016.10.21 17:49:42 -
[17] - Quote hell yeah! just logged in! |
 Cat silth Plaus Collective Just let it happen 46 |
Posted - 2016.10.21 17:49:49 -
[18] - Quote Just imagin if you had not nurfed the log in through the bin launcher alll of us could be playing now ? what gives ccp this is hardly our falt meh and piff im feeling now |
 Sepp Hartmann Inferno Technologies Circle-Of-Two 0 |
Posted - 2016.10.21 17:49:56 -
[19] - Quote WTF. This is just an attack on DNS, right? Can't you just give us a set of Hostnames and IPs for our hostfiles and be done with it? Pretty please? |
Sepp Hartmann Inferno Technologies Circle-Of-Two 0 |
Posted - 2016.10.21 17:53:03 -
[20] - Quote Sepp Hartmann wrote: WTF. This is just an attack on DNS, right? Can't you just give us a set of Hostnames and IPs for our hostfiles and be done with it? Pretty please? Nevermind. 87.237.34.91eveonline.com 54.230.96.39 launcher.eveonline.com 54.230.96.151 launcher.testeveonline.com 87.237.34.203login.eveonline.com 87.237.33.63multilogin.testeveonline.com 52.218.64.44s3-eu-west-1.amazonaws.com 37.48.101.81engine.extccp.com 87.237.34.202client.eveonline.com 54.230.96.185res.eveonline.ccpgames.com 87.237.34.200 tranquility.servers.eveonline.com 87.237.34.105community.eveonline.com 87.237.38.66pulsarlogin.testeveonline.com 87.237.38.67fractallogin.testeveonline.com 87.237.38.76thunderdomelogin.testeveonline.com 87.237.38.156thunderdomeclient.testeveonline.com 87.237.33.96chaosclient.testeveonline.com 87.237.33.64chaoslogin.testeveonline.com 87.237.33.62sisilogin.testeveonline.com 87.237.38.71dualitylogin.testeveonline.com 87.237.34.102gate.eveonline.com |
 Simon Anaidni Scalar Magnetics 2 |
Posted - 2016.10.21 17:57:06 -
[21] - Quote SurrenderMonkey wrote: I bet* it's IWI spending their RMT quatloos for revenge. *Only in the figurative sense, since that's not allowed anymore. That's the most ridiculous comment I've heard yet. IWI has no interest in taking gameplay enjoyment from fellow players. This whole RMT thing is a completely bogus excuse to balance the wealth through Obama like tactics. I played on IWI since day one and was never approached to RMT, the only RMT I seen was CCP selling PLEX. |
Nicolai Serkanner Brave Newbies Inc. Brave Collective 574 |
Posted - 2016.10.21 17:58:51 -
[22] - Quote On the bright side .. I haven't had any DC's anymore the last fgew days. Thanks for solving that CCP. |
 Mikhem Taxisk Unlimited 349 |
Posted - 2016.10.21 17:58:53 -
[23] - Quote Woah! I accidentally was able to log in to forums! Here is one link that show status of servers. http://eve-offline.net/ edit: EVE forums seem to be loading but capsuleer portraits seem to be missing. Mikhem Link library to EVE music songs. |
 JustJim Mystic Mining and Manufacturing 0 |
Posted - 2016.10.21 17:59:59 -
[24] - Quote EvE seems to be part of the DYN DDOS attack. http://gizmodo.com/this-is-probably-why-half-the-internet-shut-down-today-1788062835 if you put the ip's listed in Sepp's post into your host file you should be able to connect (assuming his list is complete). http://www.howtogeek.com/howto/27350/beginner-geek-how-to-edit-your-hosts-file/ |
 Goati State War Academy Caldari State 14 |
Posted - 2016.10.21 18:21:35 -
[25] - Quote Perhaps it's time to allow eve.exe logins again? I can access the game fine using EVE.exe, but logging in that method is disabled. LAUNCHER LOGIN NOT WORKING! |
 Summer Hemphill Hemphill Unlimited 2 |
Posted - 2016.10.21 18:22:05 -
[26] - Quote The issue has returned. Modifying the hosts file and restarting the launcher didn't help. Click play nothing happens. The old .exe file would work fine no doubt, but it's a gaping security hole because it bypasses the two-factor authentication. |
 Dr Frederick Frankenstein Hedion University Amarr Empire 0 |
Posted - 2016.10.21 18:28:41 -
[27] - Quote Can open launcher but not add accounts or launch existing accounts. |
 Eternus8lux8lucis Primus Inc. LEGIO ASTARTES ARCANUM 1050 |
Posted - 2016.10.21 18:31:22 -
[28] - Quote Im getting a mass unpinning effect. CCP if I repin my accounts I DO hope that this will stay as I really do NOT want to reinput this information again. This would make me a VERY unhappy camper.  Have you heard anything I've said? You said it's all circling the drain, the whole universe. Right? That's right. Had to end sometime. |
 ISD Arooga ISD STAR 49  |
Posted - 2016.10.21 18:31:35 -
[29] - Quote I think for this EvEning, EvE is resting. Grab a friend, a girl/boyfriend, go to a restaurant, pub, club and go have rl fun. Pew Pew will still be here tomorrow :) Captain ISD STAR (Support Training and Resources) Helping new players undock since 2003 ISD do not reply to EVE Mails or PMs to discuss moderation actions. Please contact Customer Support in those cases. |
baltec1 Bat Country Pandemic Legion 18355 |
Posted - 2016.10.21 18:36:07 -
[30] - Quote ISD Arooga wrote: I think for this EvEning, EvE is resting. Grab a friend, a girl/boyfriend, go to a restaurant, pub, club and go have rl fun. Pew Pew will still be here tomorrow :) Jokes on you, I'm stuck at work for the next 9 hours anyway!  |
Mikhem Taxisk Unlimited 351 |
Posted - 2016.10.21 18:38:51 -
[31] - Quote ISD Arooga wrote: I think for this EvEning, EvE is resting. Grab a friend, a girl/boyfriend, go to a restaurant, pub, club and go have rl fun. Pew Pew will still be here tomorrow :) Do you mean that we should play this new MMO game Outside? ;) Mikhem Link library to EVE music songs. |
 Anne Dieu-le-veut Natl Assn for the Advancement of Criminal People 311 |
Posted - 2016.10.21 18:39:18 -
[32] - Quote Goati wrote: Perhaps it's time to allow eve.exe logins again? I can access the game fine using EVE.exe, but logging in that method is disabled. LAUNCHER LOGIN NOT WORKING! This!! ^^ Why did they even disable it?!? They're always having problems with the launcher. I've never played another MMO that had so many issues with a stupid launcher. |
 pajedas Special Activities Division 323 |
Posted - 2016.10.21 18:39:35 -
[33] - Quote baltec1 wrote: ISD Arooga wrote: I think for this EvEning, EvE is resting. Grab a friend, a girl/boyfriend, go to a restaurant, pub, club and go have rl fun. Pew Pew will still be here tomorrow :) Jokes on you, I'm stuck at work for the next 9 hours anyway! Looks like you're working hard. G¡É Envision a World without trolls... G¡É |
Sepp Hartmann Inferno Technologies Circle-Of-Two 0 |
Posted - 2016.10.21 18:47:16 -
[34] - Quote JustJim wrote: EvE seems to be part of the DYN DDOS attack. http://gizmodo.com/this-is-probably-why-half-the-internet-shut-down-today-1788062835 if you put the ip's listed in Sepp's post into your host file you should be able to connect (assuming his list is complete). http://www.howtogeek.com/howto/27350/beginner-geek-how-to-edit-your-hosts-file/ Using it i could log in my accounts. Maybe just coincidence though, i don't dare to try right now. Added some more stuff: 87.237.34.91eveonline.com 54.230.96.39 launcher.eveonline.com 54.230.96.151 launcher.testeveonline.com 87.237.34.203login.eveonline.com 87.237.33.63multilogin.testeveonline.com 52.218.64.44s3-eu-west-1.amazonaws.com 37.48.101.81engine.extccp.com 87.237.34.202client.eveonline.com 54.230.96.185res.eveonline.ccpgames.com 87.237.34.200 tranquility.servers.eveonline.com 87.237.33.2 singularity.servers.eveonline.com 87.237.34.105community.eveonline.com 87.237.38.66pulsarlogin.testeveonline.com 87.237.38.67fractallogin.testeveonline.com 87.237.38.76thunderdomelogin.testeveonline.com 87.237.38.156thunderdomeclient.testeveonline.com 87.237.33.96chaosclient.testeveonline.com 87.237.33.64chaoslogin.testeveonline.com 87.237.33.62sisilogin.testeveonline.com 87.237.38.71dualitylogin.testeveonline.com 87.237.34.102gate.eveonline.com 185.12.82.208support.eveonline.com 93.184.220.17p3.zdassets.com 87.237.34.208api.eveonline.com 87.237.34.103forums.eveonline.com 54.230.96.166imageserver.eveonline.com 54.230.96.166dxgbg0n0go7rf.cloudfront.net 54.230.96.24binaries.eveonline.com 54.230.96.24d17ueqc3zm9j8o.cloudfront.net I fear this will have a negative impact on performance however, because it will mess up dns loadbalancing, which some of the services use. EDIT: Doesn't work any longer, accounts won't log in. warning: Slinger encountered an issue and responded with 0 1 https://launcher.eveonline.com/1042/bundles/scriptsfc40.js?v=ZEYWMDBkUlc7gsIZa4pXXFpYAqdtPM1CJmuUOXYC7tk1 |
 u3pog Caldari Provisions Caldari State 766 |
Posted - 2016.10.21 18:48:16 -
[35] - Quote But...I need to take my dose of EVE for the day, otherwise I'd go insane. It's in my prescription - take a pill of EVE every day...I am already starting to feel the side effects aaarrrrgggh  |
Eternus8lux8lucis Primus Inc. LEGIO ASTARTES ARCANUM 1050 |
Posted - 2016.10.21 18:48:29 -
[36] - Quote ISD Arooga wrote: I think for this EvEning, EvE is resting. Grab a friend, a girl/boyfriend, go to a restaurant, pub, club and go have rl fun. Pew Pew will still be here tomorrow :) There IS no outside!! Noone that has gone there has EVER returned!! You lie!! Bad bad ISD!! PS- the cake is a lie too.  Have you heard anything I've said? You said it's all circling the drain, the whole universe. Right? That's right. Had to end sometime. |
Mikhem Taxisk Unlimited 351 |
Posted - 2016.10.21 18:50:54 -
[37] - Quote pajedas wrote: baltec1 wrote: ISD Arooga wrote: I think for this EvEning, EvE is resting. Grab a friend, a girl/boyfriend, go to a restaurant, pub, club and go have rl fun. Pew Pew will still be here tomorrow :) Jokes on you, I'm stuck at work for the next 9 hours anyway! Looks like you're working hard. Working hard or hardly working? Mikhem Link library to EVE music songs. |
baltec1 Bat Country Pandemic Legion 18355 |
Posted - 2016.10.21 19:00:24 -
[38] - Quote pajedas wrote: Looks like you're working hard. The marvels that are smartphones. |
 ISD Max Trix ISD Community Communications Liaisons 397 |
Posted - 2016.10.21 19:08:11 -
[39] - Quote Forum Rules of Conduct wrote: 27. Off-topic posting is prohibited. Off-topic posting is permitted within reason, as sometimes a single comment may color or lighten the tone of discussion. However, excessive posting of off-topic remarks in an attempt to derail a thread may result in the thread being locked, or a forum warning being issued to the off-topic poster. # Post and those quoting it removed for the above reason. ISD Max Trix Lieutenant Community Communication Liaisons (CCLs) Interstellar Services Department I do not respond to Evemails. |
 Greg Fawx 5 |
Posted - 2016.10.21 19:12:10 -
[40] - Quote My main account is online from this morning so no changes there.. as for my secondary account... im trying for hours and nothing... website account management also fails to connect. i hear some ppl can log in but not me... |
SurrenderMonkey Space Llama Industries 2508 |
Posted - 2016.10.21 19:12:30 -
[41] - Quote Simon Anaidni wrote: SurrenderMonkey wrote: I bet* it's IWI spending their RMT quatloos for revenge. *Only in the figurative sense, since that's not allowed anymore. That's the most ridiculous comment I've heard yet. IWI has no interest in taking gameplay enjoyment from fellow players. This whole RMT thing is a completely bogus excuse to balance the wealth through Obama like tactics. I played on IWI since day one and was never approached to RMT, the only RMT I seen was CCP selling PLEX. I will be sure to preface future joke posts with a trigger warning. Wapner is on in 15 minutes. "Help, I'm bored with missions!" http://swiftandbitter.com/eve/wtd/ |
ISD Max Trix ISD Community Communications Liaisons 397 |
Posted - 2016.10.21 19:51:04 -
[42] - Quote https://www.dynstatus.com/ For the current DNS Status. ISD Max Trix Lieutenant Community Communication Liaisons (CCLs) Interstellar Services Department I do not respond to Evemails. |
Quince Rin Special Operations 4 |
Posted - 2016.10.21 19:55:29 -
[43] - Quote ISD Arooga wrote: I think for this EvEning, EvE is resting. Grab a friend, a girl/boyfriend, go to a restaurant, pub, club and go have rl fun. Pew Pew will still be here tomorrow :) I did that Wednesday EvEning for my four year anniversary. :p Quince Rin Director of Special Operations |
 Richard Law School of Applied Knowledge Caldari State 2 |
Posted - 2016.10.21 19:56:44 -
[44] - Quote Oh, low online. Cool. Can finally scout some relic sites without having a dozen people looking over my shoulder and locking me in the process |
 Rukia Tsukaya Slurm Centralized Industrial Fabrication Unit Zaibatsu Mercantile 0 |
Posted - 2016.10.21 20:26:05 -
[45] - Quote Now's a good time to do The Crimson Harvest event, don't you think? So little people to steal my loot  |
 Chopra Bishop. 0 |
Posted - 2016.10.21 20:29:05 -
[46] - Quote heh.. launcher is totally useless, and i finally get a day off to down time xD oh well guess i should finish this book of mine.... only been 10 years i've been reading it lol. |
 Major Sniper Ascendance Goonswarm Federation 2 |
Posted - 2016.10.21 20:29:06 -
[47] - Quote Eve is working again ladies.... |
 Maximus Aerelius PROPHET OF ENIGMA 1339 |
Posted - 2016.10.21 20:29:19 -
[48] - Quote ISD Max Trix wrote: https://www.dynstatus.com/ For the current DNS Status. Only logged in so I could give an ISD a +1. [b]Fast Character Switching "XP Stylee" Undocking - More Routes Out of Station[/b] Here's my tear jar > |_| < Fill 'er up! |
 snow winter2013 rougde squarden moden miners 0 |
Posted - 2016.10.21 20:29:30 -
[49] - Quote I know this sounds silly and what not been able to log in to game could you super pc lads not find a way to track them guys so the can get through in jail once and for all.? |
 Brigadine Ferathine The Valiant Vanguard The Volition Cult 112 |
Posted - 2016.10.21 20:29:58 -
[50] - Quote Alright CCP. We all know DDoS attacks are out of your control, BUT what you can control is your own systems. Why isn't there a CCP owned service/backup that kicks in when the people you pay to do it goes down? So many people cant play right now and I feel like there should be a work around but you disabled it. |
 Will In'Ganable The Black Ops 0 |
Posted - 2016.10.21 20:30:42 -
[51] - Quote CCP Falcon wrote: [img]http://content.eveonline.com/www/newssystem/media/70643/1/german_flag30.png[/img] [img]http://content.eveonline.com/www/newssystem/media/70643/1/FLAG_-_RUSSIAN_30.png[/img] There are currently ongoing login issues due to the fact that our DNS Provider Dyn is experiencing a Denial of Service (DDoS) attack. This means that while players currently connected to EVE are not likely to be affected, those attempting to log in my have issues doing so. This issue may also affect our forums, account management services and any other web based services, as well as the New Eden Store in game. We will provide updates in this thread as soon as we know more about the situation. Apologies for any inconvenience this might cause. UPDATES : UPDATE - 17:40 UTC - ISSUES ARE STILL ONGOING - NO FURTHER UPDATES AVAILABLE What level of operational monitoring do you have in place to detect these kinds of issues? What is your RTO & RPO? How many instances of this kind of issue have you had in the last 3, 6, 12 and 24 months? What are your remuneration plans for your affected customers? And last, but by no means last, what plans do you have in place to mitigate this risk in future? http://eveboard.com/pilot/Will_In'Ganable |
 Ray Khouri Trojan Legion Goonswarm Federation 1 |
Posted - 2016.10.21 20:31:42 -
[52] - Quote Logged in and loaded in game again!! |
 DrysonBennington Eagle's Talon's 302 |
Posted - 2016.10.21 20:32:40 -
[53] - Quote Doesn't CCP have the ability to deflect a DDoS attack? There has to be algorithm that would detect any odd disturbances with a connection that would not be deemed normal. Most likely an LOIC attack for those interested. |
snow winter2013 rougde squarden moden miners 0 |
Posted - 2016.10.21 20:35:19 -
[54] - Quote working now yeah |
Brigadine Ferathine The Valiant Vanguard The Volition Cult 112 |
Posted - 2016.10.21 20:36:20 -
[55] - Quote snow winter2013 wrote: working now yeah Yeah but for how long? |
 Aldran Gentlharp I Maicar Mordo Invictum. 19 |
Posted - 2016.10.21 20:36:21 -
[56] - Quote DrysonBennington wrote: Doesn't CCP have the ability to deflect a DDoS attack? There has to be algorithm that would detect any odd disturbances with a connection that would not be deemed normal. Most likely an LOIC attack for those interested. really? read the first post again. it was NOT an attack on CCP |
 Amak Boma Dragon Factory Peoples United Republic Empire 209 |
Posted - 2016.10.21 20:39:18 -
[57] - Quote knife to cut power cord |
 Sophos Mileghere TunDraGon Project.Mayhem. 25 |
Posted - 2016.10.21 20:40:02 -
[58] - Quote Will In'Ganable wrote: What level of operational monitoring do you have in place to detect these kinds of issues? What is your RTO & RPO? How many instances of this kind of issue have you had in the last 3, 6, 12 and 24 months? What are your remuneration plans for your affected customers? And last, but by no means last, what plans do you have in place to mitigate this risk in future? This has to be the worst post of the day, please understand this is a game and not a FTSE100 |
 Jackson Ikkala Not Recruting 0 |
Posted - 2016.10.21 20:42:54 -
[59] - Quote i live in Indiana 20:50 Eve time and i can log into EVE just fine |
Will In'Ganable The Black Ops 0 |
Posted - 2016.10.21 20:44:42 -
[60] - Quote Sophos Mileghere wrote: Will In'Ganable wrote: What level of operational monitoring do you have in place to detect these kinds of issues? What is your RTO & RPO? How many instances of this kind of issue have you had in the last 3, 6, 12 and 24 months? What are your remuneration plans for your affected customers? And last, but by no means last, what plans do you have in place to mitigate this risk in future? This has to be the worst post of the day, please understand this is a game and not a FTSE100 I'm still a paying customer, and there is an expectation that ANY business should be able to maintain service. Are you SERISOULY telling me you don't care if CCP can't provide service? All of the questions boil down to "Are you taking your service support and customers seriously?" I just want to see the plan is all :) http://eveboard.com/pilot/Will_In'Ganable |
Mikhem Taxisk Unlimited 351 |
Posted - 2016.10.21 20:46:55 -
[61] - Quote It seems that logging to EVE works now. DDoS Attack continues so this could be your short chance to get in. Mikhem Link library to EVE music songs. |
 Paranoid Loyd 9717 |
Posted - 2016.10.21 20:52:11 -
[62] - Quote Will In'Ganable wrote: CCP Falcon wrote: [img]http://content.eveonline.com/www/newssystem/media/70643/1/german_flag30.png[/img] [img]http://content.eveonline.com/www/newssystem/media/70643/1/FLAG_-_RUSSIAN_30.png[/img] There are currently ongoing login issues due to the fact that our DNS Provider Dyn is experiencing a Denial of Service (DDoS) attack. This means that while players currently connected to EVE are not likely to be affected, those attempting to log in my have issues doing so. This issue may also affect our forums, account management services and any other web based services, as well as the New Eden Store in game. We will provide updates in this thread as soon as we know more about the situation. Apologies for any inconvenience this might cause. UPDATES : UPDATE - 17:40 UTC - ISSUES ARE STILL ONGOING - NO FURTHER UPDATES AVAILABLE What level of operational monitoring do you have in place to detect these kinds of issues? What is your RTO & RPO? How many instances of this kind of issue have you had in the last 3, 6, 12 and 24 months? What are your remuneration plans for your affected customers? And last, but by no means last, what plans do you have in place to mitigate this risk in future? Yeah Falcon, when are you gonna stop dicking around and take complete control of the internet already? "There is only one authority in this game, and that my friend is violence. The supreme authority upon which all other authority is derived." ISD Max Trix |
Jackson Ikkala Not Recruting 0 |
Posted - 2016.10.21 20:55:42 -
[63] - Quote Will In'Ganable it's entirely out of there hands it's there hosting service dyn they are the one's getting attacked CCP can do nothing about it it's not like they can change hosts in an instant Reddit netflix spotify and many other's have been affected by this not just eve. TLDR: OUT OF CCP'S CONTROL STOP WHINING |
CCP Falcon 13206 |
Posted - 2016.10.21 20:58:38 -
[64] - Quote Will In'Ganable wrote: Sophos Mileghere wrote: Will In'Ganable wrote: What level of operational monitoring do you have in place to detect these kinds of issues? What is your RTO & RPO? How many instances of this kind of issue have you had in the last 3, 6, 12 and 24 months? What are your remuneration plans for your affected customers? And last, but by no means last, what plans do you have in place to mitigate this risk in future? This has to be the worst post of the day, please understand this is a game and not a FTSE100 I'm still a paying customer, and there is an expectation that ANY business should be able to maintain service. Are you SERISOULY telling me you don't care if CCP can't provide service? All of the questions boil down to "Are you taking your service support and customers seriously?" I just want to see the plan is all :) This is entirely out of our control. Also, I hate quoting the EULA, but: EULA Section 11 - NO WARRANTIES wrote: While CCP attempts to have the System available at most times, CCP does not guarantee that the System will always be available, or that the System will not become unavailable during Game play. The System may become unavailable for a number of reasons, including without limitation during the performance of maintenance to the System, for the implementation of new software, for emergency situations and due to equipment or telecommunications failures. CCP Falcon || EVE Universe Community Manager || @CCP_Falcon Happy Birthday To FAWLTY7! <3 |
 Goatman NotMyFault Lubrication Industries Band of Boogers 267 |
Posted - 2016.10.21 20:59:14 -
[65] - Quote New DDOS attack is ongoing.... |
Brigadine Ferathine The Valiant Vanguard The Volition Cult 112 |
Posted - 2016.10.21 21:01:18 -
[66] - Quote CCP Falcon wrote: Will In'Ganable wrote: Sophos Mileghere wrote: Will In'Ganable wrote: What level of operational monitoring do you have in place to detect these kinds of issues? What is your RTO & RPO? How many instances of this kind of issue have you had in the last 3, 6, 12 and 24 months? What are your remuneration plans for your affected customers? And last, but by no means last, what plans do you have in place to mitigate this risk in future? This has to be the worst post of the day, please understand this is a game and not a FTSE100 I'm still a paying customer, and there is an expectation that ANY business should be able to maintain service. Are you SERISOULY telling me you don't care if CCP can't provide service? All of the questions boil down to "Are you taking your service support and customers seriously?" I just want to see the plan is all :) This is entirely out of our control. Also, I hate quoting the EULA, but: EULA Section 11 - NO WARRANTIES wrote: While CCP attempts to have the System available at most times, CCP does not guarantee that the System will always be available, or that the System will not become unavailable during Game play. The System may become unavailable for a number of reasons, including without limitation during the performance of maintenance to the System, for the implementation of new software, for emergency situations and due to equipment or telecommunications failures. The problem is people feel that CCP is making no effort because it isn't their system and it should be. |
 CCP Explorer C C P C C P Alliance 3184 |
Posted - 2016.10.21 21:13:49 -
[67] - Quote Quince Rin wrote: It's the attack on Dyn DNS.CCP Falcon, Is this still Dyn or is it now EVE specific? Erlendur S. Thorsteinsson | Senior Development Director | EVE Online // CCP Games | @CCP_Explorer |
CCP Explorer C C P C C P Alliance 3184 |
Posted - 2016.10.21 21:17:32 -
[68] - Quote DrysonBennington wrote: We do, but this wasn't a DDoS attack on us, this was against Dyn DNS that is our DNS provider.Doesn't CCP have the ability to deflect a DDoS attack? There has to be algorithm that would detect any odd disturbances with a connection that would not be deemed normal. Most likely an LOIC attack for those interested. Erlendur S. Thorsteinsson | Senior Development Director | EVE Online // CCP Games | @CCP_Explorer |
 Xalvaron Pator Tech School Minmatar Republic 0 |
Posted - 2016.10.21 21:26:08 -
[69] - Quote Salutations, fellow capsuleers, as a update to the situation regarding the ddos on DYN. I can say that Twitter is down. Reddit had some issues, Twitch too, half of the east coast, over in the United States is hit by this. Now for some incredible Xalvaron tin foil hat speculation time. Assange is about to get pulled out of his hidey hole in the ecuadorian embassy today. http://www.zerohedge.com/news/2016-10-21/wikileaks-reveals-heavily-armed-police-gathering-outside-ecuadorian-embassy-london The speculation would be, too much friction with the powers that be, and so this resulted in the ddos. If any followed the presidential debate, and the current situation in the world that has been developing for oh say... several decades, it might make a tad more sense. One can argue, is it the Russians? is it the Clintons? is it the Jovians, the Globalists whom i fully support?, or perhaps a disgruntled icelandlolian, that got into a rage from accidently tasting norwegian lutefisk, we might never know. Never a dull moment, in New Eden, Or on Planet Dirt. |
 Hybrid Sasen The Black Mass 0 |
Posted - 2016.10.21 21:51:04 -
[70] - Quote Being an Ex employee of DYN I am not surprised that this finally happened. I and many others left because they refused and still refuse to listen to those with concerns regarding their infrastructure and management. Having spoken to my some of my old colleagues today I would always, always suggest to any large scale Internet based company to make sure you use multiple DNS providers. Just a suggestion but never rely on a single DNS provider and set you TTL's low as you dare and/or use another anycast DNS provider so that you can switch quickly. It will put your request usage bill up but pay for itself in the long-term. Good Luck guys |
 Flashmala Rogue Clones Yulai Federation 48 |
Posted - 2016.10.21 21:56:24 -
[71] - Quote Allah has repelled the DNS invaders! Age does not diminish the extreme disappointment of having a scoop of ice cream fall from the cone. |
 Milla Goodpussy Federal Navy Academy 464 |
Posted - 2016.10.21 22:35:42 -
[72] - Quote To CCP Falcon, CCP Games its staff and everyone there, Thank you for attempting to relay the information out to us, although it was a huge bump it just proves further more how much we're relying on the internet and social media these days to get information about ongoing cyber attacks. i would be asking for free SP, but this was indeed beyond your control and i must say hats off to you guys for keeping your cool while us players went absolutely near batchit crazy.  So lets move forward and get back to matters at hand... the future and upcoming rage threads about the expansion next month. we're back online, we're to flying in new eden and most importantly eve online is back.. and thats all that matters. your friend in the skies, M.G o7 |
 Richecko University of Caille Gallente Federation 10 |
Posted - 2016.10.21 23:38:10 -
[73] - Quote Thanks CCP Falcon and CCP Explorer for engaging us customers in a discussion and for your well crafted messages explaining what you knew of the cause, degree of impact, and when you learned it made the Eve Forums unavailable to some customers using alternative services. Thanks for letting us know it was an issue with one of your vendors and who the vendor was. The topic - of "Can Eve be made better when this happens? Can a repeat of this be avoided?" is worth a few words. The answer as some hints in this thread have pointed out is yes and it is worth investigating if this kind of Internet disruption becomes common rather than a one-time event. [1] One person pointed out that by using a hosts file the translation between DNS names, and IP Addresses can be done by your PC without needing to access a DNS server on the Internet for the purpose. This is a legacy technology from back before the DNS was invented and it still works. The limitations are (1) the customer needs a list of what DNS names the software from CCP needs to contact (2) the configuration of what IP addresses they correspond to can't be remotely updated and so can go out of date and create a configuration that is hard for tech support to remotely troubleshoot. It's far from an ideal solution in today's modern Internet, but it can be a quick fix that requires no code or infrastructure changes on CCPs part in case of a future DNS service outage. All CCP would have to to do is test the configuration works and then publish a block of text to paste into your hosts files with a list of the domain names the launcher uses, and the IP Addresses they want you to use. If you, the reader of this post, have hacker tendencies, you can learn more about hosts files here: http://www.howtogeek.com/howto/27350/beginner-geek-how-to-edit-your-hosts-file/ During this outage, IP addresses corresponding to a domain name could be looked up at ipaddress.com, a site that who used a DNS service not under attack. That site may or may not be available in a future attack. http://ipaddress.com When DNS was unavailable, the launcher failed in an extremely basic way (no graphics, just a plain white window with text error messages) and that probably should be improved. During a DNS outage when CCPs other systems are working, URLs in the launcher could go to forum pages by IP address, not DNS name, thereby allowing CCP to communicate with customers using the client and their servers even if DNS is unavailable. i.e. http://87.237.34.103/.... not http://forums.eveonline.com/... [2] Another capsuleer pointed out CCP IT Operations could change their infrastructure to have contracts with multiple DNS providers and set things up to be able to switch which DNS provider they use (CCP noted that they now buy DNS service from a company named Dyn). The post alluded to some of the IT management complexity that is introduced if you design your infrastructure that way and that it results in larger operational costs. Appreciating this requires developing expertise in the IT Operations specialty area of managing DNS servers. [3] Software can communicate between any pair of IP addresses on the Internet without using the DNS. Another solution to avoiding an outage in this case is available to CCP because they use custom software for their client and server. For Eve Online, they are not dependent on a browser or other 3rd party software like a website is. The Launcher and Eve Client could be modified to include hard-coded IP addresses to try and contact for various functions as a last resort in case DNS was not working. This requires close coordination between Development and Operations to ensure that any hard-coded IP addresses correspond to currently operational and maintained servers. The Eve client is regularly updated, and updates are mandatory, so developing process to manage this is well within CCP's technical and organizational engineering capabilities. Keep up the good work CCP and thanks for all the efforts to make the software and it's supporting infrastructure better over time. |
 Jack Tronic borkedLabs 243 |
Posted - 2016.10.22 01:04:20 -
[74] - Quote Quote: [2] Another capsuleer pointed out CCP IT Operations could change their infrastructure to have contracts with multiple DNS providers and set things up to be able to switch which DNS provider they use (CCP noted that they now buy DNS service from a company named Dyn). The post alluded to some of the IT management complexity that is introduced if you design your infrastructure that way and that it results in larger operational costs. Appreciating this requires developing expertise in the IT Operations specialty area of managing DNS servers. I must be doing things horribly wrong at work if I can just copy a host file between the three DNS providers we use and not have any "large operational costs" involved. Most of the commands look like this: azure network dns zone import myresourcegroup contoso.com contoso.com.txt and the zone file is standard between providers. |
ISD Max Trix ISD Community Communications Liaisons 397 |
Posted - 2016.10.22 01:10:54 -
[75] - Quote As this issue has been resolved, this thread will be closed. ISD Max Trix Lieutenant Community Communication Liaisons (CCLs) Interstellar Services Department I do not respond to Evemails. |
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