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Author |
Thread Statistics | Show CCP posts - 3 post(s) |
GoHa RED
vasPat3uyuRa5ethuza6ephegaku5a2R
0
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Posted - 2016.10.25 05:07:49 -
[1] - Quote
I am currently on launcher 1069348 Launcher is trying to install 1086194:
1 - Launcher says "downloading new launcher version" 2 - Launcher ask for install downloaded update 3 - Launcher restart, wait for some time, and then launcher restart 4 - after restart it says: "I have downloaded 1086194 and want to install" so it goes to step 3 and it is infinite loop.
I've run verification of shared cache, and then restarted the launcher - same loop from step 1 I"ve run "fix permission of cached folder" and restarted the launcher - same loop from step 1
I need help on resolving this, please. |
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CCP Snorlax
C C P C C P Alliance
1119
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Posted - 2016.10.25 18:08:43 -
[2] - Quote
It may be that the launcher does not shut down properly, preventing the updater from overwriting the evelauncher.exe file.
You can either reinstall the latest version of the launcher, or do the following:
Open up taskmanager. Start the launcher When it says the download is done and wants to install, press OK In the taskmanager, kill the evelauncher.exe process
This should allow the update process to finish properly.
CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
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GoHa RED
vasPat3uyuRa5ethuza6ephegaku5a2R
0
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Posted - 2016.10.26 00:35:10 -
[3] - Quote
Thanks for the answer.
I've open task managter and noticed, that the process did terminated itself when I clicked on OK. However, the problem persists.
I would love to re-install LAUNCHER.
However, when I downloaded new launcher, it seems that the only option is to re-download and re-install the whole game. Is that correct? Is there option to re-install only launcher without re-downloading entire game? |
Sameli Adelora
State War Academy Caldari State
3
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Posted - 2016.10.26 11:18:13 -
[4] - Quote
Two days in a row is BS! |
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CCP Snorlax
C C P C C P Alliance
1121
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Posted - 2016.10.26 11:44:29 -
[5] - Quote
GoHa RED wrote:Thanks for the answer.
I've open task managter and noticed, that the process did terminated itself when I clicked on OK. However, the problem persists.
I would love to re-install LAUNCHER.
However, when I downloaded new launcher, it seems that the only option is to re-download and re-install the whole game. Is that correct? Is there option to re-install only launcher without re-downloading entire game? On Windows 10 you may need to look at the detailed view - the window may close, removing the process from the main list, but the process still lingers in the detailed view.
CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
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Krisnafa
Alone Above the Apex
0
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Posted - 2016.10.26 11:45:18 -
[6] - Quote
I had the same issue. Found there was another extra launcher process on at the same time for some reason(sort them by name). Terminating both of them worked, also was wondering why the launcher had forgotten my accounts, it was the duplicate that had "forgotten" them. After i started the launcher up again the accounts were there again and the update finished without the loop. |
gidrag
Brexit Enterprises Group Evictus.
0
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Posted - 2016.10.26 14:42:43 -
[7] - Quote
Same issue, endless update loop. No second process present. No help killing active process.
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WildStrawberry
X Legion Against Probes
0
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Posted - 2016.10.26 22:26:26 -
[8] - Quote
Random killing of evelauncher processes from "details" tab in win10 task manager probabely updated my launcher or at least allowed my game to start.
Jesus.. CCP. Work on this launcher or get rid of it. It randomly loses stored accounts, randomly loops when updating. I would not show such crappy app to the public.
CCP Snorlax wrote:It may be that the launcher does not shut down properly, preventing the updater from overwriting the evelauncher.exe file.
You can either reinstall the latest version of the launcher, or do the following:
Open up taskmanager. Start the launcher When it says the download is done and wants to install, press OK In the taskmanager, kill the evelauncher.exe process
This should allow the update process to finish properly.
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GoHa RED
vasPat3uyuRa5ethuza6ephegaku5a2R
0
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Posted - 2016.10.26 22:30:33 -
[9] - Quote
CCP Snorlax wrote:On Windows 10 you may need to look at the detailed view - the window may close, removing the process from the main list, but the process still lingers in the detailed view. I am on Win 7 64.
Issue is still there.
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GoHa RED
vasPat3uyuRa5ethuza6ephegaku5a2R
0
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Posted - 2016.10.26 22:32:18 -
[10] - Quote
WildStrawberry wrote:Random killing of evelauncher processes from "details" tab in win10 task manager probabely updated my launcher or at least allowed my game to start. this issue is not preventing me from playing: on update dialog I click Cancel and it allow me to use the launcher and play the game.
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Starden Arnolles
Aliastra Gallente Federation
20
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Posted - 2016.10.27 00:49:08 -
[11] - Quote
I could not get the launcher to work this morning. I figured it would be fixed by now. I log in and there is a black square there in the area of the launcher where my accounts would normally appear.
I am unable to play. I do not mind if it is going to be fixed, but the ways to fix it so far do not work for me, though I admit I am no computer guru. I do not think I should have to hire a computer tech to play this game.
I have restarted many times. Nothing seems to work. Not sure how to get "detailed view", and I do have windows 10 64 bit OS. |
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CCP Snorlax
C C P C C P Alliance
1121
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Posted - 2016.10.27 11:41:41 -
[12] - Quote
See here for the latest update:
https://forums.eveonline.com/default.aspx?g=posts&m=6688322#post6688322
Workarounds suggested above should not be necessary anymore.
CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
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GoHa RED
vasPat3uyuRa5ethuza6ephegaku5a2R
0
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Posted - 2016.10.28 03:12:34 -
[13] - Quote
Hi, thanks for the update. Unfortunately I did not found our situation resolution in that thread. WOuld you, pllease, advise, how to get out of update loop? Or how do I manually re-install launcher only without re-installing whole game? |
GoHa RED
vasPat3uyuRa5ethuza6ephegaku5a2R
0
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Posted - 2016.10.30 19:03:49 -
[14] - Quote
Hello? |
GoHa RED
vasPat3uyuRa5ethuza6ephegaku5a2R
0
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Posted - 2016.11.02 05:21:30 -
[15] - Quote
Sirry, but I did not understand, how do I get out of update loot. |
Darth Donut
HIgh Sec Care Bears Brothers of Tangra
0
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Posted - 2016.11.02 10:45:10 -
[16] - Quote
Yep, I'm still stuck too. Cannot play on my Windows 7 laptop because of this issue. Bug report EBR-96969.
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GM Mechanic
Game Masters C C P Alliance
7
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Posted - 2016.11.03 08:38:21 -
[17] - Quote
GoHa RED wrote:Hi, thanks for the update. Unfortunately I did not found our situation resolution in that thread. WOuld you, pllease, advise, how to get out of update loop? Or how do I manually re-install launcher only without re-installing whole game?
The reason it's stuck in a update loop is that Evelauncher.exe is not closing so the launcher is never able to update the file. There are couple of ways to resolve this issue.
First solution. Open task manager and make sure there are No Evelauncher.exe in the process list. Start the launcher, the launcher will ask to update. Click ok, the window will close but Evelauncher.exe will still be in the process list. Select it and click end task. Then wait for the Evelauncher.exe to start up again and the issue should be resolved.
The second solution is to uninstall EVE and then reinstall it. When you install EVE from the installation page you are only installing the launcher. The launcher then installs the game. However if the shared cache folder already exists on the computer the launcher should detect it and it should use that rather then download the game again.
With regards,
GM Mechanic,
CCP Customer Support | EVE Online | DUST 514 | EVE Valkyrie
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Darth Donut
HIgh Sec Care Bears Brothers of Tangra
0
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Posted - 2016.11.05 13:03:17 -
[18] - Quote
None of these workarounds are helping. Still in an update loop, still cannot play the game. My bug report has not been touched.
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GoHa RED
vasPat3uyuRa5ethuza6ephegaku5a2R
2
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Posted - 2016.11.16 04:48:26 -
[19] - Quote
I havbe fully uninstall eve. Made sure there are nothing left behind. Re-Installed it . Now I have the same issue: launcher got updates and trying to update in circle.
P.S. considering low quality of last patch, and really bad changes, I even don't know if I want to continue resolving all these issues or just get back to for World of Tanks. |
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