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Author |
Thread Statistics | Show CCP posts - 30 post(s) |
sproh
The Tuskers The Tuskers Co.
4
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Posted - 2016.11.20 17:17:10 -
[451] - Quote
Since the patch remotly donating plex don't work, in account management it states that you have omgea clone. Once in clinet it tels you to update to omega, even thou the account is subbed. |
Nyctos
Republic Military School Minmatar Republic
5
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Posted - 2016.11.20 18:04:03 -
[452] - Quote
The last two of my blocked accounts became accessible this morning after I was finally able to receive verification codes. There was no new response to my ticket since Thursday, but I assume CCP did something that resolved my situation and perhaps also for a few other players that might have had a related cause.
The rate of progress has been slow, but they seem to be getting things back in working order a bit at a time.
It's been an enormously frustrating situation to say the least, but hopefully they'll get a resolution for everyone before too much more damage is done to strained relations. Best of luck to everyone that still has outstanding issues. |
Lucifen Goetta
The Study of Wumbology Test Alliance Please Ignore
0
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Posted - 2016.11.21 05:54:08 -
[453] - Quote
Same boat here. Email address in their system was corrupted by the update. Waiting for days for an actual response. Accounts expire in nine days. I will expire with them if this isn't fixed soon.
Have played for years. Never been so upset with a gaming company. Never had a gaming company do this to loyal users before. |
Thomasina
Zebra Corp Goonswarm Federation
13
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Posted - 2016.11.21 08:45:50 -
[454] - Quote
Six days in, and I'm still unable to access two accounts.
Has there been any talk about compensation? |
Cytherea Deesse
University of Caille Gallente Federation
1
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Posted - 2016.11.21 09:38:10 -
[455] - Quote
Thomasina wrote:Six days in, and I'm still unable to access two accounts.
Has there been any talk about compensation?
Yes it has been talked about. It is in a dev blog. I'll save you the trouble, but then you owe me one ;-)
"Our customer support team is working hard to resolve cases related to these new security systems, and we have drafted in a significant number of extra staff to assist. We hope that weGÇÖll be able to reach every affected pilot very soon and resolve any login issues that pilots are still experiencing. We will also compensate missed Omega clone state time for anyone locked out that they are assisting." |
Hellcat Aideron
Federal Navy Academy Gallente Federation
0
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Posted - 2016.11.21 11:23:47 -
[456] - Quote
i plan on bein a paying player at some point im brand new like maybe 1 hour old from time of this post is there a reason why the server is down or is it just me will it be up soon, is this game even worth the time |
billwhizz
EVE CORPORATION 10210116
0
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Posted - 2016.11.21 12:03:46 -
[457] - Quote
still waiting... |
Ruthbar
Thuggee
4
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Posted - 2016.11.21 12:04:14 -
[458] - Quote
Hello Hellcat Aideron, welcome to the endless opportunities in New-Eden.
The server is down every day at 11:00 UTC, it's the daily downtime. Players refer to it as DT. Usually lasts 10-15 min but for updates there is usually an extended DT which will be announced by CCP.
Have FuN! Ruthbar |
Anna Maria Yolo
Neutron Blaster Solutions
25
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Posted - 2016.11.21 12:45:02 -
[459] - Quote
I'm unable to log in on a few of my accounts, because CCP mailing system doesn't send the verification codes to my google mail. As I know I'm not the only one who expiriencing this kind of problem. I asked about help the customer support and after verification that the accounts belong to me I have sent the instruction how to fix in easy way all the problems with google email users.
I use an email - lets say it is - [email protected] All my accounts are registered to this one address. But sometimes I used dots to separate the name: [email protected] or [email protected]
For google they all are the same address. Google skips any dot in the address. You can separate the everyone character with a dot and you will still get the email at the basic address (without any dots). You just cannot put two or more dots in a row.
I received all emails sent at the addresses with dots, but at the basic address (without any dot) no one verification code was received. Solving all requests raised by google accounts is very easy. It is enough to put a dot in the google name. Using this solution will help a lot fixing the account access problems.
I was stupid enough to describe it to the friendly Customer Service:
On November 17th I wrote:
Quote:The best way to solve the problem is putting a dot "." in the address. You may solve all the requests for google addresses this way. Explanation: Google mail doesnt see dots in the accounts. For example: The address: [email protected]will receive an email sent at the adressess: [email protected][email protected][email protected]The dots are just invisible for google mail system You may check it in the google mail manual (I've read about this a few years ago), or just create an address and try this. for me enough will be putting a dot for example after "eve" - like this [email protected]This will solve the problem, because I received all verification code for this email ( [email protected]) with dots inserted. Only the basic address (without dots) doesn't work. Best regards
What answer did I receive?
Quote:GM Katsanis (EVE Online) Nov 17, 19:50 UTC Hi there, I have now updated the email associated with your accounts to [email protected]. The accounts are: Axxxxxxxxx Bxxxxxxxxx Cxxxxxxxxx Gxxxxxxxxx Gxxxxxxxxx Jxxxxxxxxx Jxxxxxxxxx Mxxxxxxxx Mxxxxxxxx Nxxxxxxxx Pxxxxxxxx Pxxxxxxxx Pxxxxxxxx Pxxxxxxxx Sxxxxxxxx Sxxxxxxxx Yxxxxxxxx If you have any further troubles, please feel free to update this petition. Fly safe! Best Regards, GM Katsanis CCP Customer Support | EVE Online | EVE Valkyrie
I informed the customers support in all the possible way that the email address was changed by the friendly Customer Support consultant to the new one that doesn't belongs to me. What else can I do?
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Mark O'Helm
Fam. Zimin von Reizgenschwendt
253
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Posted - 2016.11.21 18:31:43 -
[460] - Quote
The ice drone bug seems still activ. In Tolle should have been an Icebelt spawn at 18:16. It is not. 4 hours ago i saw a lot of Ice drones there mining.
"Frauenversteher wissen, was Frauen wollen.
Aber Frauen wollen keine Frauenversteher.
Weil Frauenversteher wissen, was Frauen wollen." (Ein Single)
"Wirklich coolen Leuten ist es egal, ob sie cool sind." (Einer, dem es egal ist)
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Elliott Spitzer
Sphincter Inc. Shadow of xXDEATHXx
4
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Posted - 2016.11.21 18:47:40 -
[461] - Quote
CCP please also look into the drone issues. I submitted a bug report last week and have video. Since the patch, It is now extremely difficult to kill NPC elite frigates with heavy drones in Null sec, regardless if I have drone tracking modules fitted. 19 drones total between myself and 3 alts and it takes sometimes over 5 minutes to kill one. |
Ytamii Arval
30
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Posted - 2016.11.22 01:38:19 -
[462] - Quote
Don't know why, but this worked just now to unlock my two paid accounts with .msn email:
Clicked Login on the Forums page.
Clicked Forgot Password. Entered the user name, not the email address. It found the account and sent the email. Unlike the verification emails that never arrived, this one showed up just moments later.
Clicked the link and successfully "reset" the password; actually, I just set it to the same password already on the account.
Tried to Login on the Forums page and got the message that the verification email was sent. And the verification email arrived almost instantly. The account is verified and active. Apparently, resetting the password fixed whatever DB error was introduced during the patch.
Oh, and I'm still waiting on responses to the tickets I filed a week ago.
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Acks
RONA Corporation The Methodical Alliance
85
|
Posted - 2016.11.22 03:02:56 -
[463] - Quote
Acks wrote:OK.. Hoping to get some attention here as the only response I am getting on petitions is the generic form post response earlier in this thread. I have 9 PAID accounts that I can not access in any way at the moment. When I attempt to access these in the launcher OR the website I get this message: "Your email address [email protected] is unfortunately not supported by our email provider and we are unable to send/receive emails from this address. Please file a support ticket to have the issue resolved by following the link below. Help Center GÇô Account Recovery"This link just takes you to a support article which in turn links to the "forgot password" page. None of these options work since your system "does not support" my email address. I filed an open petition (without logging in since I cant) using this email address. Per the generic reply I got IN MY EMAIL MIND YOU, you know the one you can't support, I replied back that I "still needed assistance" as the instructions stated. I got a mail rejection because your mail system (Office 365... Really???) had my mail server blacklisted. I have since verified that the server is on no blacklists and I have successfully completed the delisting process with office 365. After this I was able to reply to the support mail I received without issue or further rejection. What galls me is that you have completely locked me out of MOST of my PAID accounts. I can not reset / recover password, I can not log into my account on the website to change to the email address I use on my other accounts that you did not lock out, I can not add the accounts to the launcher, etc etc etc. This was clearly not well tested since you have no remediation process in place for this scenario which seems to be based on office 365's SPAM filters??? Really??? And even if you are basing it on this ... there is no functional reason .. even if my server is blacklisted.. to not SEND MAILS to me. Makes no sense. Please let me know how to get this resolved. Based on previous experience, if I have to wait for a response to my support ticket and working through that process, it will be weeks before I have access again. Thanks in advance, Acks
Going into day 8.... 20+ accounts locked. No response to tickets. No update to threads. No info from any part of CCP anywhere since this generic "submit a ticket" respons on 11/17 https://community.eveonline.com/news/news-channels/eve-online-news/support-status-after-the-release-of-eve-online-ascension/
You REALLY have to admire the consistency of CCP when they break user accounts etc. |
billwhizz
EVE CORPORATION 10210116
0
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Posted - 2016.11.22 04:00:37 -
[464] - Quote
nothing now for 36 hours from ccp.
coming on 8 days locked out of my main now |
AlphaLifeb
WelcomeToEVE
0
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Posted - 2016.11.22 09:45:37 -
[465] - Quote
I can't use paypal to pay the upgrade to omega, what can i do? ( i have no other ways to pay) |
Hellcat Aideron
United Galaxies of Universe
0
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Posted - 2016.11.22 11:04:05 -
[466] - Quote
Ruthbar wrote:Hello Hellcat Aideron, welcome to the endless opportunities in New-Eden.
The server is down every day at 11:00 UTC, it's the daily downtime. Players refer to it as DT. Usually lasts 10-15 min but for updates there is usually an extended DT which will be announced by CCP.
Have FuN! Ruthbar
i realized that now thank u |
Puss 1n Boots
Republic Military School Minmatar Republic
0
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Posted - 2016.11.22 11:07:41 -
[467] - Quote
Same here, 8 days and not even one word from a human being. Just automatic responses.
I have to verify my identity with the help of a employee. |
Otago Dogwalker
The Scope Gallente Federation
19
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Posted - 2016.11.22 11:10:47 -
[468] - Quote
AlphaLifeb wrote:I can't use paypal to pay the upgrade to omega, what can i do? ( i have no other ways to pay)
PayPal is easy to set up and you can credit your account or whatever using a bank account or card. |
Cytherea Deesse
University of Caille Gallente Federation
1
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Posted - 2016.11.22 12:11:44 -
[469] - Quote
AlphaLifeb wrote:I can't use paypal to pay the upgrade to omega, what can i do? ( i have no other ways to pay)
No idea if ccp accepts pay-pal. If not and that is your only way to pay, then buy plex at one of the legit retailers and use that plex to upgrade ot omega?
Not sure if can name them here or that would be advertisment, but look around just make sure it is a legit one you buy from |
0bama Barack Hussein
Science and Trade Institute Caldari State
80
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Posted - 2016.11.22 12:34:44 -
[470] - Quote
Hello, I had a launcher telling me my EvE is running damaged or corrupted files after coming back from DT.
Running repair tool gives error to logs:
*seems input cant contain html...*
What should I do? Thank you in advance! |
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Lucifen Goetta
The Study of Wumbology Test Alliance Please Ignore
0
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Posted - 2016.11.22 17:40:40 -
[471] - Quote
Any word on what compensation locked out omega accounts will receive? I just tried logging my locked out account (8 days) and low and behold, it has been fixed. I received no update from CCP to let me know it was fixed, but hey, whatever right. Not like I am a paying customer with multiple accounts......for years now.......
Hope a **** ton of f2p alphas stick around for a very long time for you, because right now a lot of paying vets have spent a week getting back into other games. Unlocked another 3 tier 10's in WoT. |
Acks
RONA Corporation The Methodical Alliance
86
|
Posted - 2016.11.22 20:11:31 -
[472] - Quote
Acks wrote:Acks wrote:OK.. Hoping to get some attention here as the only response I am getting on petitions is the generic form post response earlier in this thread. I have 9 PAID accounts that I can not access in any way at the moment. When I attempt to access these in the launcher OR the website I get this message: "Your email address [email protected] is unfortunately not supported by our email provider and we are unable to send/receive emails from this address. Please file a support ticket to have the issue resolved by following the link below. Help Center GÇô Account Recovery"This link just takes you to a support article which in turn links to the "forgot password" page. None of these options work since your system "does not support" my email address. I filed an open petition (without logging in since I cant) using this email address. Per the generic reply I got IN MY EMAIL MIND YOU, you know the one you can't support, I replied back that I "still needed assistance" as the instructions stated. I got a mail rejection because your mail system (Office 365... Really???) had my mail server blacklisted. I have since verified that the server is on no blacklists and I have successfully completed the delisting process with office 365. After this I was able to reply to the support mail I received without issue or further rejection. What galls me is that you have completely locked me out of MOST of my PAID accounts. I can not reset / recover password, I can not log into my account on the website to change to the email address I use on my other accounts that you did not lock out, I can not add the accounts to the launcher, etc etc etc. This was clearly not well tested since you have no remediation process in place for this scenario which seems to be based on office 365's SPAM filters??? Really??? And even if you are basing it on this ... there is no functional reason .. even if my server is blacklisted.. to not SEND MAILS to me. Makes no sense. Please let me know how to get this resolved. Based on previous experience, if I have to wait for a response to my support ticket and working through that process, it will be weeks before I have access again. Thanks in advance, Acks Going into day 8.... 20+ accounts locked. No response to tickets. No update to threads. No info from any part of CCP anywhere since this generic "submit a ticket" respons on 11/17 https://community.eveonline.com/news/news-channels/eve-online-news/support-status-after-the-release-of-eve-online-ascension/You REALLY have to admire the consistency of CCP when they break user accounts etc.
Got a response this morning from GM Fox requesting an alternate email address for my affected accounts. Hopefully this will be resolved by tomorrow.
For those still waiting, hopefully this gives you a gauge as to when you might get a response. |
billwhizz
EVE CORPORATION 10210116
0
|
Posted - 2016.11.22 20:40:26 -
[473] - Quote
Finally got back into my main !!
hope anyone else still waiting get sorted soon o7 |
Nyctos
Republic Military School Minmatar Republic
9
|
Posted - 2016.11.23 04:02:22 -
[474] - Quote
Cytherea Deesse wrote:AlphaLifeb wrote:I can't use paypal to pay the upgrade to omega, what can i do? ( i have no other ways to pay) No idea if ccp accepts pay-pal. If not and that is your only way to pay, then buy plex at one of the legit retailers and use that plex to upgrade ot omega? Not sure if can name them here or that would be advertisment, but look around just make sure it is a legit one you buy from
Yes, CCP accepts Paypal. Also, PLEX activation codes can be purchased from authorized resellers listed here: https://secure.eveonline.com/etc.aspx
I believe the latter resellers are the only legitimate sources of PLEX other than CCP. Real money transactions (RMT) are otherwise forbidden by the EULA for in-game assets.
The full list of supported payment methods is here: https://support.eveonline.com/hc/en-us/sections/201161442-Payment-Methods |
Cytherea Deesse
University of Caille Gallente Federation
1
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Posted - 2016.11.23 08:27:33 -
[475] - Quote
Lucifen Goetta wrote:Any word on what compensation locked out omega accounts will receive? I just tried logging my locked out account (8 days) and low and behold, it has been fixed. I received no update from CCP to let me know it was fixed, but hey, whatever right. Not like I am a paying customer with multiple accounts......for years now.......
Hope a **** ton of f2p alphas stick around for a very long time for you, because right now a lot of paying vets have spent a week getting back into other games. Unlocked another 3 tier 10's in WoT.
I'm sorry for you loss of game time it sucks! And yes I would agree with you that CCP could be better at communicating what is going on. CCP Falcon kind of admitted that too.
https://community.eveonline.com/news/dev-blogs/new-security-features-with-eve-online-ascension/
From that Dev blog:
"Our customer support team is working hard to resolve cases related to these new security systems, and we have drafted in a significant number of extra staff to assist. We hope that weGÇÖll be able to reach every affected pilot very soon and resolve any login issues that pilots are still experiencing. We will also compensate missed Omega clone state time for anyone locked out that they are assisting."
You can debate if they say what the compensation will be, but from that wording I would say they will add game time.
Welcome back in game
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Sgt Ocker
Caldari Provisions Caldari State
1246
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Posted - 2016.11.23 10:02:51 -
[476] - Quote
Issue is, can't remotely install research jobs in an EC. Manufacturing jobs are no problem but when I try to start a research job I get a message telling me "access to the blueprint is denied". I can however deliver research jobs remotely..
NB; I have the skills to manage industry jobs at maximum range. This seems to be directly related to research jobs...
My opinions are mine.
If you don't like them or disagree with me that's OK.- - - - - -
Just don't bother Hating - I don't care
It really is getting harder and harder to justify $23 a month for each sub.
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TheSmokingHertog
Julia's Interstellar Trade Emperium
442
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Posted - 2016.11.23 11:36:39 -
[477] - Quote
EBR-101294 < An alpha clone can train lvl I in Defender Missiles, but cannot train the prerequisite Missile Launcher Operation II
"Dogma is kind of like quantum physics, observing the dogma state will change it." ~ CCP Prism X
"Schrödinger's Missile. I dig it." ~ Makari Aeron
-= "Brain in a Box on Singularity" - April 2015 =-
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Carl Kowalski
State War Academy Caldari State
6
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Posted - 2016.11.23 12:33:28 -
[478] - Quote
TheSmokingHertog wrote:EBR-101294 < An alpha clone can train lvl I in Defender Missiles, but cannot train the prerequisite Missile Launcher Operation II I don't know why, but every alpha clone will get missile launcher operation I on pilot creation. Amarr and Gallente pilots, since they are drone factions, are not allowed to train any more missile skills, so this skill is useless for them.
Since the missile factions are allowed to train drones V and light scout drones I they can use at least some unbonused drones. So why not do the same to the drone factions and add Missile Launcher Operation II and Light missile I/Rocket I (or whatever is required) to let them use unbonused missiles/rockets on ships with launcher slots.
Looking for assignment: have missiles, will travel ...
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Mad Marc Aumer
Sebiestor Tribe Minmatar Republic
0
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Posted - 2016.11.23 17:27:49 -
[479] - Quote
I have another account with a character named Bambi Charante and Winchester Kouvo but i am not receiving the e-mails to verify this account.
The username is marcrph1 and the email is [email protected]. I am receiving all other emails from eve at the [email protected] except for the verification ones please help. |
Tra'con Han
The reality disfunction
15
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Posted - 2016.11.23 17:39:14 -
[480] - Quote
Tra'con Han wrote:CCP Goliath wrote:Macros ConDoin wrote:Just put a Standup Research Lab I module and a Standup M-Set Blueprint Copy Accelerator rig into my Astrahus. The module is online, deducted the fuel for the online process and yet in station services Industry shows as DISABLED so cannot use. Checked my lists and profile and have done everything possible but they can't be 'enabled'. Anyone else having a similar issue?
Can you check this out please CCP or tell me I am missing something?
Cheers Bug report please! From within client, after trying to open your industry window. I had the same issue, offlined and re-onlined cleared this but now if I try to load an Indy job, no facility is found and the facilities tab just shows an endlessly spinning icon. I have raised a bug report (this char) but can't get the number as I also have an email conflict (ticket also raised).
Any chance of an update? 4 days since the ticket and nothing. (Ticket ID 313507 & EBR-100618).
Not being funny but my routine now is:
1) Log in. 2) Has it been fiixed? 3) No, log out.
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