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Thread Statistics | Show CCP posts - 4 post(s) |
Aurora Aetern
Slurm Centralized Industrial Fabrication Unit Zaibatsu Mercantile
7
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Posted - 2016.11.15 21:24:11 -
[1] - Quote
I had recently trained these skills
Skill trained photo
Upon logging in today I noticed that my skill queue had been reset to training Thermal Shield Compensation III, whereas when I had checked last night I was already an hour or two into training Industry IV. Interestingly my SP total appears to be correct, but I'm not certain of this.
Has anyone experienced similar issues?
Cheers, Aurora
This is a repost from the feedback thread in the Info Center forum. |
Lady Seville
Control-Space DARKNESS.
0
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Posted - 2016.11.15 21:58:54 -
[2] - Quote
Aurora Aetern wrote:I had recently trained these skills Skill trained photoUpon logging in today I noticed that my skill queue had been reset to training Thermal Shield Compensation III, whereas when I had checked last night I was already an hour or two into training Industry IV. Interestingly my SP total appears to be correct, but I'm not certain of this. Has anyone experienced similar issues? Cheers, Aurora This is a repost from the feedback thread in the Info Center forum.
I lost about 4 weeks of skill training on one char, and about 2 weeks on another. not sure about two other alts but they probably lost skill training as well. As far as I can tell anyway. :/ |
Bob Abuoy
Center for Advanced Studies Gallente Federation
0
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Posted - 2016.11.15 23:05:26 -
[3] - Quote
My character's skills have been reverted back to June 19. |
Dasudea
The Dark Space Initiative Scary Wormhole People
4
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Posted - 2016.11.16 00:03:07 -
[4] - Quote
One of my characters went back to Nov 1, losing Large Hybrid 1-4 and tactical shield 2-4. It seems my other account remained where I expected it to be. |
Hothnogg
FinFleet Northern Coalition.
7
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Posted - 2016.11.16 01:26:27 -
[5] - Quote
same here in 4 of my accounts have lost training time, checked with evemon saying trained on there , lost roughly about a week & ewhen u have 3 chars training on the same account thats 3 weeks i need to get back |
Borilian
BOVRIL bOREers Mining CO-OP The OSS
0
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Posted - 2016.11.16 02:31:48 -
[6] - Quote
Same here. Lost training time on my main acct but the app I use to track my characters is showing the correct amount. Very weird. |
SiXiN
Mythic Inc Demonic Wheat Pineapple
1
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Posted - 2016.11.16 04:17:44 -
[7] - Quote
Was just about to buy a toon off a mate through the character bazaar when we noticed today its lost approx 28 days with of skilling, including gallente Industrial 5 |
EnmaAi
Electrocuted Wanderers
0
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Posted - 2016.11.16 05:12:02 -
[8] - Quote
I lost SP as well. Logged in, before I was halfway through training Caldari Battleship V. Suddenly I hear a ding so I looked at my alerts to see i just completed Caldari Battleship 1 lol. |
Randal Octoganapus
University of Caille Gallente Federation
0
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Posted - 2016.11.16 05:36:54 -
[9] - Quote
Looks like at least one of my accounts reverted 18 days of training. So either CCP should be giving us all a boatload of free SP to make up for this, or they are going to have to restore the stats of all characters from before the patch. |
EnmaAi
Electrocuted Wanderers
0
|
Posted - 2016.11.16 06:05:34 -
[10] - Quote
Actually the SP might be there but allocated to the wrong skills by the update.
Looking at my skills through evemon, I noticed that some skills ended up with more SP than before.
For example, Amarr industrial has 1,393,913 SP however it is supposed to max out at 1,024,000 SP. |
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LEEERRROOYYJENKINS
Brutor Tribe Minmatar Republic
0
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Posted - 2016.11.16 09:19:12 -
[11] - Quote
I'm seeing the same issue |
Valuv
Pandemic Horde Inc. Pandemic Horde
3
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Posted - 2016.11.16 14:39:24 -
[12] - Quote
I lost 22 days worth of skill points with this. Opened a ticket, I'm not pasting the response (that's not allowed, right?), but the gist of it is:
Devs are aware of this issue They don't have a timeframe for the fix They emphasize the issues won't be fixed by opening individual tickets Reimbursement will be done on global scale |
Aurora Aetern
Slurm Centralized Industrial Fabrication Unit Zaibatsu Mercantile
8
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Posted - 2016.11.16 15:44:54 -
[13] - Quote
I wish they could be more specific about what kind of reimbursement. Additionally, how would they know how much SP each person lost and take that into account? |
Valuv
Pandemic Horde Inc. Pandemic Horde
3
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Posted - 2016.11.16 16:19:15 -
[14] - Quote
I would assume it would be reimbursed as the skills lost, and if you've trained the lost skills during this, the amount you've trained during this would be reimbursed as unallocated skill points.
99.9999% sure that they have the logs/backups. |
Amy Foster
Deep Core Mining Inc. Caldari State
0
|
Posted - 2016.11.16 18:08:16 -
[15] - Quote
I am having a similar issue, the skills I trained have dissapeared and have some how found them selves into controlled burst. Evemon just updated to this:
https://s11.postimg.org/mkwvyco0z/error.png
I mean unless if this is going to give me 0 cap use given I am now beyond a master of controlling my cap we have a problem here. |
Chi-Hua Tan
GoonWaffe Goonswarm Federation
0
|
Posted - 2016.11.17 02:43:44 -
[16] - Quote
I have lost two months of skill training, including Advanced Weapons Upgrades V, Large projectile V, and several gunnary skills. My total skill points seems consistent. I am almost afraid to log onto my other account. |
Kharnakh
Tetraktys Fidelas Constans
66
|
Posted - 2016.11.17 02:51:37 -
[17] - Quote
The issue seems to be that following the expansion patch, when you log in the game is applying skillpoints to whatever you were training when you last logged in the character, rather than following the skill queue.
In my case according to the api I had 2 days 17 hours left of Wing Command IV, but after logging in on patch day I have 4 days of training in Warfare Link Specialist V, and WC4 started training from scratch (6 days 20 hrs).
This appears to be because I was training link specialist IV when I last logged in a few days prior, and after the patch eve has just applied all the training time to that skill, even though level 5 was never queued. |
Yarosara Ruil
Haighare Pirates
681
|
Posted - 2016.11.17 09:43:52 -
[18] - Quote
I only lost a week's worth of skills, so I'm not too miffed about this. It's a bit of a shame, but I'm not sure if I should even bother sending a ticket for a skill refund... |
HandelsPharmi
Pharmi on CharBazaar
1827
|
Posted - 2016.11.17 09:53:10 -
[19] - Quote
All I have lost is the belive in EVE online.
I wanted to log in... my subscribed char is suddenly an Alpha char and some skills are lost... wtf According to the char sheet, it is an Omega Clone, but it behaves like an Alpha.
I am paying for the playtime, not for the skills... so CCP has to reimburst my game time I cannot use my char. The should not give me some "free unallocated" SPs... |
Avatars
Federal Navy Academy Gallente Federation
0
|
Posted - 2016.11.17 13:37:38 -
[20] - Quote
Haven't played for the last 3 months and I logged in the day after the patch to see whats new. Seems 90 days of skills are gone even though my aura app on my phone said my battleship 5 was done and a bunch of other capital skills. Really hoping they fix this or I just don't see myself playing eve. Fingers crossed. |
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Chi-Hua Tan
GoonWaffe Goonswarm Federation
0
|
Posted - 2016.11.17 18:16:13 -
[21] - Quote
Avatars wrote:Haven't played for the last 3 months and I logged in the day after the patch to see whats new. Seems 90 days of skills are gone even though my aura app on my phone said my battleship 5 was done and a bunch of other capital skills. Really hoping they fix this or I just don't see myself playing eve. Fingers crossed. There definitely seems to be a correlation between time of last log in and the amount of points lost. I had not logged onto this account for two months due to medical reasons. |
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CCP Contra
C C P C C P Alliance
13
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Posted - 2016.11.17 18:24:24 -
[22] - Quote
Hey All. This was in fact an issue when logging in, the queue sometimes was not processed correctly. So one skilled trained and used up all the SP meant for the whole Queue. We have since patched this issue. The condition as to why this happened to just some people has been hard to figure out.
At the moment we are working on a script that will compensate all users for their SP loss on their queue. I will keep people posted on the progress.
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Chi-Hua Tan
GoonWaffe Goonswarm Federation
0
|
Posted - 2016.11.17 18:34:36 -
[23] - Quote
Thanks for the information. Knowing its a recognized issue that is being worked on is reassuring. |
Avatars
Federal Navy Academy Gallente Federation
0
|
Posted - 2016.11.17 19:47:13 -
[24] - Quote
Yes thank you. Looking forward to the fix. |
IBIS BANDIT MASTER
IBIS BANDIT MASTERS
6
|
Posted - 2016.11.18 00:10:54 -
[25] - Quote
couple my bois got this problem, i hope its fixed soon. |
John WarpingSlow
113
|
Posted - 2016.11.18 01:51:19 -
[26] - Quote
CCP Contra wrote:Hey All. This was in fact an issue when logging in, the queue sometimes was not processed correctly. So one skilled trained and used up all the SP meant for the whole Queue. We have since patched this issue. The condition as to why this happened to just some people has been hard to figure out.
At the moment we are working on a script that will compensate all users for their SP loss on their queue. I will keep people posted on the progress.
Thank you very much for acknowledging the problem in public, and keeping us updated.
One of my characters had Torpedo Specialization level 5 training (an 8x skill) but it's showing through the API as having 2,449,505 SP (the max SHOULD be 2,048,000 so it has an extra 401,505 SP applied to it.)
I suppose that's part of this problem?
Well, here's hoping those of us affected get unallocated skillpoints for the affected values so we can re-apply those to the skills we wanted to train. And hey, if CCP is feeling generous, maybe even a few SP more to say "Sorry for the trouble."
Thanks again!
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CCP Contra
C C P C C P Alliance
15
|
Posted - 2016.11.18 10:24:21 -
[27] - Quote
John WarpingSlow wrote:CCP Contra wrote:Hey All. This was in fact an issue when logging in, the queue sometimes was not processed correctly. So one skilled trained and used up all the SP meant for the whole Queue. We have since patched this issue. The condition as to why this happened to just some people has been hard to figure out.
At the moment we are working on a script that will compensate all users for their SP loss on their queue. I will keep people posted on the progress.
Thank you very much for acknowledging the problem in public, and keeping us updated. One of my characters had Torpedo Specialization level 5 training (an 8x skill) but it's showing through the API as having 2,449,505 SP (the max SHOULD be 2,048,000 so it has an extra 401,505 SP applied to it.) I suppose that's part of this problem? Well, here's hoping those of us affected get unallocated skillpoints for the affected values so we can re-apply those to the skills we wanted to train. And hey, if CCP is feeling generous, maybe even a few SP more to say "Sorry for the trouble." Thanks again! Edit/Update: Logged into that character. Couldn't see Torpedo Specialization in the skills window under Missiles at all unless I specifically put the name into the search bar, then it appeared, and hovering over it, I see it as having 2,449,505 out of 2,048,000 SP, just as the API showed it.
Indeed this is part of the problem. Again we apologize for this issue and the inconveniences that it caused. We are working on the remuneration of the SP as we speak. There are some edge cases that we need to account for before we finish the script.
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Ashi Gurum
EVE University Ivy League
0
|
Posted - 2016.11.18 11:05:42 -
[28] - Quote
I posted this in another thread but I'll repost it here to add to the info.
My skill queue had Transport Ships 4 followed by Gallente Battleship 4 and 5, and when I logged in I expected TS 4 and GalBS 4 to be completed and be partway into GalBS 5, but instead I ended up with only TS 4 completed and GalBS 4 as the active training skill with 0% completed. Transport Ships should have had no more than 271,530 SP in it (rank 6 level 4 completed) but it had 634,350 SP despite never having TS 5 in the skill queue. That extra 362,820 SP should have gone to Gallente Battleship. Since I am currently training those skills at 2520 SP/hr, that is 144 hours / 6 days of SP that went to the wrong skill. |
pow demonic
Moosearmy Moose Federation
0
|
Posted - 2016.11.18 11:09:49 -
[29] - Quote
yeah I had mining barge 5 and now it is lvl 4 and because of that I have lost time on training astrogeology to 5 I am not sure what the devs mean by a "remuneration of the SP" as I have no idea what that word means but I hope this gets fixed soon |
John WarpingSlow
122
|
Posted - 2016.11.18 11:54:54 -
[30] - Quote
CCP Contra wrote: Indeed this is part of the problem. Again we apologize for this issue and the inconveniences that it caused. We are working on the remuneration of the SP as we speak. There are some edge cases that we need to account for before we finish the script.
Mistakes happen, what's important is that you're working on making it right and you're being open and communicative about it. Honestly, we couldn't ask for a better response.
Thanks!
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John WarpingSlow
122
|
Posted - 2016.11.18 11:56:20 -
[31] - Quote
pow demonic wrote:I am not sure what the devs mean by a "remuneration of the SP"
Remuneration = Give back to you (probably as unallocated skillpoints that you can then re-allocate to whatever skill you want.)
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CCP Contra
C C P C C P Alliance
16
|
Posted - 2016.11.18 14:50:35 -
[32] - Quote
John WarpingSlow wrote:pow demonic wrote:I am not sure what the devs mean by a "remuneration of the SP" Remuneration = Give back to you (probably as unallocated skillpoints that you can then re-allocate to whatever skill you want.)
Most definitely. We will give the loss SP as unallocated. |
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Psymon Sezz
Burning Skies Apocalypse Now.
1
|
Posted - 2016.11.18 19:53:47 -
[33] - Quote
CCP Contra wrote:John WarpingSlow wrote:pow demonic wrote:I am not sure what the devs mean by a "remuneration of the SP" Remuneration = Give back to you (probably as unallocated skillpoints that you can then re-allocate to whatever skill you want.) Most definitely. We will give the loss SP as unallocated.
What about in cases such as mine?
I was training to Fighter hanger management level 4 with a bunch of short 8 hour type skills after. During all of this Hanger management has trained 2% into level 5.
I am not 100% sure but I do not believe I have "lost" any skill points they are just allocated incorrectly. |
Chi-Hua Tan
GoonWaffe Goonswarm Federation
0
|
Posted - 2016.11.18 20:04:05 -
[34] - Quote
pow demonic wrote:yeah I had mining barge 5 and now it is lvl 4 and because of that I have lost time on training astrogeology to 5 I am not sure what the devs mean by a "remuneration of the SP" as I have no idea what that word means but I hope this gets fixed soon Well in my case I expect it means that all of the skills I had formerly trained that got readded to the queue and are currently training will be awarded as surplus SP to be otherwise allocated, because I'm not messing with a thing related to the skill queue unill this is resolved.
e. or as was stated already by CCP |
Tanner Marqual
Non Igitur Obicere
1
|
Posted - 2016.11.18 23:12:39 -
[35] - Quote
I am curious whether the devs are including the resolution for the disappearing boosters in this fix or if that is separate. Also - will the fix for the misallocated skill points resolve the issue of completed skills not showing up in training history?
Bah, I don't sign anything...
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HandelsPharmi
Pharmi on CharBazaar
1827
|
Posted - 2016.11.18 23:20:11 -
[36] - Quote
Maybe CCP is fixing this.
But the play time is lost... the subscription should be reimbursed... |
powdemonic Ellecon
Moosearmy Moose Federation
2
|
Posted - 2016.11.19 08:45:04 -
[37] - Quote
CCP Contra wrote:John WarpingSlow wrote:pow demonic wrote:I am not sure what the devs mean by a "remuneration of the SP" Remuneration = Give back to you (probably as unallocated skillpoints that you can then re-allocate to whatever skill you want.) Most definitely. We will give the loss SP as unallocated. oh cool |
Philippa Padecain
Federal Navy Academy Gallente Federation
0
|
Posted - 2016.11.19 11:10:51 -
[38] - Quote
CCP Contra wrote: At the moment we are working on a script that will compensate all users for their SP loss on their queue. I will keep people posted on the progress.
It is probably too much to ask, but is there an ETA for when a fix will be available? I have four accounts and all suffer from this. I don't feel confident to play with the skill training without a fix.
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Richard Airuta
Perkone Caldari State
0
|
Posted - 2016.11.19 11:36:44 -
[39] - Quote
Philippa Padecain wrote:CCP Contra wrote: At the moment we are working on a script that will compensate all users for their SP loss on their queue. I will keep people posted on the progress.
It is probably too much to ask, but is there an ETA for when a fix will be available? I have four accounts and all suffer from this. I don't feel confident to play with the skill training without a fix.
Same here. I've been doing some low level mission running. I didn't play for a month while AFK and made a training queue 60+ days. When I logged in not one of those appeared to of trained, but API says a couple of my skills have surpassed the training cap. One of things we are going to have to sit back and await a response.
The ticket I made got me a generic non-transparent the OP mentioned previously as well. This thread seem to be a better way of tracking the progress.
I do have a question tho.
When I logged in my training queue had started again. When the first patch/fix was made would this of stopped our skills from training and therefore the 2 days or so after the patch I didn't know about it. Have I lost that potential SP? Would that be something that would be considered to be reimbursed? |
SiXiN
Mythic Inc Demonic Wheat Pineapple
1
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Posted - 2016.11.19 20:27:55 -
[40] - Quote
I was in the process of purchasing a Character via the bazaar rules from a mate.
We brought the account online with a Plex, so 30days sub. For that 30 days, we cued up approx 30days worth of training. This included the following:
Command Center upgrades 4 Interplanetary Consolidation 4 Remote sensing 3 Planetary 3 Gallente Industrial 5
Now over the last 28 days or so it trained through all of that, and by the day of the Expansion release it had approx 18 hours of Gallente Industrial 5 left and approx 3 days of sub left.
We were going to transfer the character after the expansion was released.
The expansion is released we login, and find that the character has lost ALL of the training it did for the previous 28 days, and is in the process of retraining the skill cue again.
After spending about 20mins going through trying to understand where the skillpoints had gone, and please be ware according tot he API it hasn't lost any SP, its just not on the skills we had cued up, we found that the character had skilled Command center upgrades 5 completely and we suspect some SP has gone onto other skills as well.
Because of this issue, we held off on the transfer of the character and petitioned CCP due to the issue. The account has NOW dropped to Alpha clone status, and stopped skilling all together because the skills in the cue are Omega skills.
So not only have we lost the skills we cued, we have wasted 30days worth of sub and now have to plex the account again to be able to carry out the character transfer as previously planned, mainly because CCP has yet to respond to the support ticket. |
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Jacques Arakasi
Republic Military School Minmatar Republic
1
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Posted - 2016.11.20 18:47:39 -
[41] - Quote
Has sp been applied to the characters who lost? I seem to have had sp applied on all my toons " did have some saved from before" |
Rastuasi
The Dark Space Initiative Scary Wormhole People
44
|
Posted - 2016.11.21 01:08:15 -
[42] - Quote
Jacques Arakasi wrote:Has sp been applied to the characters who lost? I seem to have had sp applied on all my toons " did have some saved from before"
Nope, that's probably residual from other times. |
Honey Leyla
T.I.T.A.N.
0
|
Posted - 2016.11.21 16:37:53 -
[43] - Quote
hi all,
i have activated my account after Release. I saw, i lost 49 Million SP: My char has now in word 50000 sp. and the Caldari Frigate Skill has 49.030.000 /512.000. Also all my skillpoints are now in Caldari Frigatte with 49 Million Skillpoints. I have created a Ticket. The GM says me, i must wait for a solution. |
Rastuasi
The Dark Space Initiative Scary Wormhole People
44
|
Posted - 2016.11.21 18:02:52 -
[44] - Quote
Yes, GMs stated many times it's a global wide issue and will NOT be solved in individual tickets. As stated in the thread they will be doing a mass script update to affected characters. If your character is truly affected, it'll eventually be fixed, just be patient. |
Philippa Padecain
Federal Navy Academy Gallente Federation
0
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Posted - 2016.11.21 18:21:09 -
[45] - Quote
I just hope that whenever they get around to fixing this, that they'll allow us to reset the quite arbitary skills that these skillpoints were dumped into. I didn't have the Minmatar Drone Specialisation skill in my skillqueue, and I didn't intend it to skill to level 5. Yet when Eve dumped the points into that skill, it pushed it above level 5. I'd like my skillpoints back so that I can put them in the skills I have chosen. |
Aurora Aetern
Slurm Centralized Industrial Fabrication Unit Zaibatsu Mercantile
10
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Posted - 2016.11.21 23:16:33 -
[46] - Quote
I think there are two options that are the most fair to the players that CCP can take. Each option should return SP as free SP and anywhere from 2.5%-10% bonus free SP, with the least amount of misallocated SP receiving the most and the most (say 15+mil) receiving the least bonus SP.
One option is to refund all skills over level V. I assume this would be the simpler solution, as the hard limits for SP per skill already exist and should be easier to revert to. The problem with this is that many people did not want a certain skill trained to x level and would therefore have lost potential SP trained into skills they wished to have.
The other option is to refund all skills trained since last login (e.g. all skillpoints allocated by the error and since then, including skills trained normally or SP injected normally since the Ascension update). This would be the most fair option, giving players the choice of skills that they would like to put the refunded SP into. However, this also has a big problem in that some players have titanic amounts of SP trained since last login, like the 49 million SP seen above. This may essentially give some players a skillpoint reset for them to do as they wish, but for free and without the SP loss associated with using Skill Extractors and Skill Injectors above 5mil SP. Additionally, this must be done soon, as the further we get from the Ascension update the more problematic this option will become.
There are problems with both solutions, and neither option would be completely fair to all players. I'm fairly certain CCP will choose an option most fair to all players, and I am sure that they have a plan to tackle this probably better than what I have written above. However, further delay will only yield further impatience. I was not greatly affected by the SP bug, but I'm sure many players were, and I implore CCP, whatever you do, please do it soon! |
Winter duFallen
Empty Vessels
0
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Posted - 2016.11.21 23:51:23 -
[47] - Quote
Oh, thank you! I thought I was going insane. I took a 2 year break and ships I had fitted and could use were no longer usable. I was beating my head in trying to figure out what happened. |
Aurora Aetern
Slurm Centralized Industrial Fabrication Unit Zaibatsu Mercantile
10
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Posted - 2016.11.22 03:27:55 -
[48] - Quote
Winter duFallen wrote:Oh, thank you! I thought I was going insane. I took a 2 year break and ships I had fitted and could use were no longer usable. I was beating my head in trying to figure out what happened.
This is a separate matter. I think what you've experienced is going from subbed status to Alpha clone status. Alpha clones can only train and use a limited number of skills. If you trained the skills before, you won't lose them, they just won't affect your gameplay until you become an Omega clone (subbed or plexed) again. |
Rastuasi
The Dark Space Initiative Scary Wormhole People
44
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Posted - 2016.11.22 14:19:17 -
[49] - Quote
Winter, are you a paid account? If you took an actual break where your account was deactivated, this doesn't apply to you. If you've come back and are not paying, the free account access has a limit on which skills can be used, making the extra ones trained inert until you pay. |
Roxie Glitz
Brutor Tribe Minmatar Republic
23
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Posted - 2016.11.23 01:20:52 -
[50] - Quote
Lost heavy fighters V to this bug on my super alt. Any ETA on a fix? |
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Disembodied Head
Republic Military School Minmatar Republic
0
|
Posted - 2016.11.23 03:31:11 -
[51] - Quote
Crickets for days.
Though as they pointed out, they are checking for fringe cases to ensure the script/whatever will cover their bases.
I too am now short a ton of SP. :/ |
Rime Heimdall
KarmaFleet Goonswarm Federation
0
|
Posted - 2016.11.23 12:26:34 -
[52] - Quote
Can you please tell us when there will be a fix for this? At least an estimate, like, sometime this year, or this month, or week. |
Leroyy Jenkinss
Mythic Inc Demonic Wheat Pineapple
0
|
Posted - 2016.11.24 11:09:24 -
[53] - Quote
Alright we know you guys are trying to correct the issue, but could we CCPlease get an eta on how long it'll take to get to most of the tickets? |
John WarpingSlow
157
|
Posted - 2016.11.24 11:46:21 -
[54] - Quote
CCP Contra wrote:Most definitely. We will give the loss SP as unallocated.
Any idea how much longer before the corrective script you mentioned will be ready to run on Tranquility?
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Genji Tanakara
Phoenix Intelligence Army of New Eden
13
|
Posted - 2016.11.25 12:26:31 -
[55] - Quote
I noticed I got a good chunk of SP refunded. Anyone else get a injection of SP due to the skill loss issue? |
Richard Airuta
Perkone Caldari State
0
|
Posted - 2016.11.25 12:53:31 -
[56] - Quote
Genji Tanakara wrote:I noticed I got a good chunk of SP refunded. Anyone else get a injection of SP due to the skill loss issue?
I had some refunded but not all. I did get about 9 or 10 days worth of SP. When I noticed the SP overtrained my skill queue restarted so I have no idea how long it was paused for and if the SP lost within that period was taken into account. But I'm happy I got 9 skills out of the way now tho. |
HandelsPharmi
Pharmi on CharBazaar
1827
|
Posted - 2016.11.25 13:13:43 -
[57] - Quote
Well CCP should refund the days lost / the char could not be played as before.
SPs do not hurt CCP, they could refund even 100M SPs for a small mistake. But it would hurt, if they would have to reimburst 60 days of game time. |
Richard Airuta
Perkone Caldari State
0
|
Posted - 2016.11.25 13:23:19 -
[58] - Quote
HandelsPharmi wrote:Well CCP should refund the days lost / the char could not be played as before.
SPs do not hurt CCP, they could refund even 100M SPs for a small mistake. But it would hurt, if they would have to reimburst 60 days of game time.
I noticed I had less SP than I should of have. Just made a petition. Somehow my 11m SP is now 9.8m after using the unallocated skill points. Somehow I ended up worse off or I've missed something. |
Servi Tor
LONE STAR MINING AND DEFENSE LTD
0
|
Posted - 2016.11.25 15:48:25 -
[59] - Quote
I suspect this is going to be a hard issue to fix, when you factor in all the possible elements. I have a new (Omega) toon that lost their Prototype Cerebral Accelerator just one day into use - all boosters got reset on patch day, inc Blood Raider Accelerators on my chars.
Would be great to at least get an update from CCP as to whether they are close to a solution... |
Seythia Song
So Fat Lolicore Corporation
0
|
Posted - 2016.11.25 16:06:17 -
[60] - Quote
Lost like 2m skillpoints today after downtime. One of my turrets got offline and didnt want to go online cuz not enough powergrid and when i looked into my skills i found out advanced weapon upgrades went from 5 to 0. |
|
Iha Ulall
Federal Navy Academy Gallente Federation
0
|
Posted - 2016.11.25 16:53:32 -
[61] - Quote
I lost Gallente Industrial level 5 today. Before dt all was fine. Even after dt i hauled 63K in my miasmos. Logged out for several hours and when i logged in again my orehold was at 58800 (level 4).
Filed a ticket and hope it will be solved soon. This realy sucks... |
Chi-Hua Tan
GoonWaffe Goonswarm Federation
0
|
Posted - 2016.11.25 18:36:55 -
[62] - Quote
I have had no update. I have no unallocated SP, and I am currently training skills I already had completed according to EVEMON.
e. and my subscription ends in about a week so I guess I can stop caring about this issue |
Verenikin
Test Corp Pls Ignore
0
|
Posted - 2016.11.25 18:40:04 -
[63] - Quote
Lost literally over 30 million skillpoints overnight. Can no longer fly ships that I used to be able to fly.
Posted support ticket but it seems like there hasn't been a fix for this for a while now. |
Chi-Hua Tan
GoonWaffe Goonswarm Federation
0
|
Posted - 2016.11.25 18:54:47 -
[64] - Quote
Yeah was fun while it lasted CCP, but between this and the resulting fear of logging onto my main lest this same thing happen, I have gotten used to not playing EVE. Hopefully this will get fixed soon for those who are still trying to play your game. |
Salpun
Global Telstar Federation Offices Masters of Flying Objects
842
|
Posted - 2016.11.25 19:42:06 -
[65] - Quote
I did not get any skill points today but I am waiting on the blood raider accelerator fix. Hope it shows up soon.
If i dont know something about EVE. I check https://wiki.eveonline.com/en/wiki/ISK_The_Guide
See you around the universe.
|
u3pog
Caldari Provisions Caldari State
784
|
Posted - 2016.11.25 21:30:39 -
[66] - Quote
CCP Contra wrote:John WarpingSlow wrote:pow demonic wrote:I am not sure what the devs mean by a "remuneration of the SP" Remuneration = Give back to you (probably as unallocated skillpoints that you can then re-allocate to whatever skill you want.) Most definitely. We will give the loss SP as unallocated.
Oh, now I know where I got the unallocated SP from. Thanks script! (and devs of course) |
Verenikin
Test Corp Pls Ignore
0
|
Posted - 2016.11.25 21:33:52 -
[67] - Quote
u3pog wrote:CCP Contra wrote:John WarpingSlow wrote:pow demonic wrote:I am not sure what the devs mean by a "remuneration of the SP" Remuneration = Give back to you (probably as unallocated skillpoints that you can then re-allocate to whatever skill you want.) Most definitely. We will give the loss SP as unallocated. Oh, now I know where I got the unallocated SP from. Thanks script! (and devs of course)
So you have gotten your SP back?
Interesting. Hopefully everyone will have their SP back soon. I certainly miss my 30m+. |
Whelm
CRA Haven
3
|
Posted - 2016.11.25 21:50:41 -
[68] - Quote
Logged in today, noticed I had something like 54k free skill points.
Applied them to what I am currently training...
Only know do I realize it seems to have taken them from a few skills as I no longer have Target management 5 trained, which is 35k points shy now of being so, still not sure where the other 19k came from.
weird. |
u3pog
Caldari Provisions Caldari State
785
|
Posted - 2016.11.25 22:05:03 -
[69] - Quote
Verenikin wrote:u3pog wrote:CCP Contra wrote:John WarpingSlow wrote:pow demonic wrote:I am not sure what the devs mean by a "remuneration of the SP" Remuneration = Give back to you (probably as unallocated skillpoints that you can then re-allocate to whatever skill you want.) Most definitely. We will give the loss SP as unallocated. Oh, now I know where I got the unallocated SP from. Thanks script! (and devs of course) So you have gotten your SP back? Interesting. Hopefully everyone will have their SP back soon. I certainly miss my 30m+.
Hadn't even noticed, but I have many characters, so it's quite possible one of them bugged...Anyway 30 mil SP is a lot, hope you get it soon. |
Nadale Hectar
The Eviction Mandate Eviction Imminent
0
|
Posted - 2016.11.25 23:11:50 -
[70] - Quote
I've just lost 10mil SP, didn't notice till I couldn't shoot my Missiles on a ship I've been using for two weeks :(
How long does it take CCP to sort it out and can they update your toon back to where it was ? javascript:if (typeof posting=='undefined'||posting!=true) {posting=true;__doPostBack('forum$ctl00$PostReply','');} |
|
Sirran The Lunatic
Sniggerdly Pandemic Legion
22
|
Posted - 2016.11.25 23:30:13 -
[71] - Quote
I have also lost roughly 4-5 mil SP, I'm not exactly sure how much as Skill history indicates nothing. :/
I'm assuming this is because they stripped the extra SP from the bugged skills that were sponging unnecessary SP? Yet we have not been refunded any spendable/unallocated SP. |
Ashi Gurum
EVE University Ivy League
0
|
Posted - 2016.11.26 00:08:54 -
[72] - Quote
The "reimbursement" didn't do anything for me because my bug (posted earlier in thread) did not result in any skills trained beyond level 5, just beyond where they should have been (past level 4 for 6 days). Now that I see that other players are actually *losing* more SP, maybe I should be glad...
Any way I filed another ticket, which I shouldn't have to do since I was one of the earliest to file after the patch, but whatever, it's only time + money... |
Chi-Hua Tan
GoonWaffe Goonswarm Federation
1
|
Posted - 2016.11.26 03:07:07 -
[73] - Quote
I contacted the GM I had corresponded with previously, stemming from the initial ticket (and who previously told me this would be resolved en masse, rather than via individual tickets). They looked into my character history, found the amount of points and where it had been misallocated, and returned those points to me as unallocated SP. These have now been applied back to my old queue and to the remaining skills I was planning on adding into my queue when I first discovered the problem (since I had resumed training skills two weeks ago missing due to the bug I had extra SP for new skills). So my SP debt is now resolved.
Good luck to the rest of you getting this resolved and for the future of this game, but I'm still off. |
Richard Airuta
Perkone Caldari State
0
|
Posted - 2016.11.26 06:41:27 -
[74] - Quote
Chi-Hua Tan wrote:I contacted the GM I had corresponded with previously, stemming from the initial ticket (and who previously told me this would be resolved en masse, rather than via individual tickets). They looked into my character history, found the amount of points and where it had been misallocated, and returned those points to me as unallocated SP. These have now been applied back to my old queue and to the remaining skills I was planning on adding into my queue when I first discovered the problem (since I had resumed training skills two weeks ago missing due to the bug I had extra SP for new skills). So my SP debt is now resolved.
Good luck to the rest of you getting this resolved and for the future of this game, but I'm still off.
The GM I was dealing with last week has deleted my ticket it seems. I made a new one and hoping it gets addressed ASAP. I lost over 2m worth of skills overnight, pretty much makes the game unplayable at this stage unfortunately. |
Nadale Hectar
The Eviction Mandate Eviction Imminent
0
|
Posted - 2016.11.26 10:47:24 -
[75] - Quote
I've just noticed that on the log in screen my SP are correct and in game they are wrong. This is mad!!
Hope to get a reply from support today. |
Valuv
Pandemic Horde Inc. Pandemic Horde
4
|
Posted - 2016.11.26 19:21:56 -
[76] - Quote
I also got the unallocated SP. Saw it on EVEMon first. If you haven't received your SPs you should definitely contact support asap. |
Verenikin
Test Corp Pls Ignore
0
|
Posted - 2016.11.26 19:37:07 -
[77] - Quote
Still no SP received here. Its been 24hrs since my support ticket was posted, but I guess that's how weekends are. |
Nadale Hectar
The Eviction Mandate Eviction Imminent
0
|
Posted - 2016.11.26 19:45:18 -
[78] - Quote
Verenikin wrote:Still no SP received here. Its been 24hrs since my support ticket was posted, but I guess that's how weekends are.
I'm coming up on 24 hours now and no reply guessing it is weekend. Hope it gets sorted Monday. :(
|
Verenikin
Test Corp Pls Ignore
0
|
Posted - 2016.11.26 20:06:29 -
[79] - Quote
I wonder if one has to be logged off to receive the skillpoints? |
Alexis Ford
Good Names All Gone Southern Sitizens
16
|
Posted - 2016.11.27 09:38:31 -
[80] - Quote
could we please get an update if we still should wait for the "mass script" or if still affected ones should now start to create tickets if details.
As far as i noticed many of these "overskilled L5"-affected chars seem to have received their SP now. But all my 4 affected chars with only "overskilled L4" skills didnt receive anything.
As excample Dark Ochre Processing @L4 + 39%. (aprox 205k sp only). The funny part ... i used skillplans on these chars and booth are exactly affected the same way. All of them are Omega state, infront, during and after the patch - never went into Alpha or without gametime.
PLEASE give us an update if we now should start to contact customer support.
We know you still have huge support backlogs ... and wont need hundreds of additional tickets when you are already on it.
|
|
Nadale Hectar
Sebiestor Tribe Minmatar Republic
1
|
Posted - 2016.11.27 12:56:44 -
[81] - Quote
So both the log in screen and the in game SP match now petty there both missing 10mil SP now :'( |
Honey Leyla
T.I.T.A.N.
0
|
Posted - 2016.11.27 16:41:33 -
[82] - Quote
The Script is running. The Solution from Eve hast delete my 49 Mio SP now! I pay montyl and have now a Char with 50.000 SP and can not Play. I am full of sour. I'm desperate. No response to my tickets.
|
Verenikin
Test Corp Pls Ignore
0
|
Posted - 2016.11.27 17:17:55 -
[83] - Quote
Honey Leyla wrote:The Script is running. The Solution from Eve hast delete my 49 Mio SP now! I pay montyl and have now a Char with 50.000 SP and can not Play. I am full of sour. I'm desperate. No response to my tickets.
Wow, 50k SP??? That must be tough. No response to my support ticket either (filed friday). They really should be a lot quicker when it comes to extreme issues like this one. |
Paper Champion
Ursus Sirius New Signature
0
|
Posted - 2016.11.27 18:31:46 -
[84] - Quote
I have had my total SP cut drastically, and have not been reimbursed with SP as unallocated. |
Marmaladen Amala
State War Academy Caldari State
2
|
Posted - 2016.11.27 19:45:11 -
[85] - Quote
Hi,
as you can read at https://community.eveonline.com/news/news-channels/eve-online-news/skill-reimbursement-deployed-after-eve-online-ascension-issue/ the issue is fixed for CCP. It seems they had fixed only the problem with the higher skill points on the level, but not the reset back of some training during/after the deployment.
I thought CCP will take the SPs before the patch (from a backup) and after the patch (from a backup) and reimburse the difference, but this seems not happened.
We shouldn't open a ticket before, but now after 14 days. I had calculated my SPs (had a number from the 4th) and today, and I learned also with the boosters active not with the correct speed.
I will open a ticket now with the calculation of my SPs, possibly they can see something additional went wrong during the patch for many characters. |
Verenikin
Test Corp Pls Ignore
0
|
Posted - 2016.11.27 20:11:59 -
[86] - Quote
Marmaladen Amala wrote:Hi, as you can read at https://community.eveonline.com/news/news-channels/eve-online-news/skill-reimbursement-deployed-after-eve-online-ascension-issue/ the issue is fixed for CCP. It seems they had fixed only the problem with the higher skill points on the level, but not the reset back of some training during/after the deployment. I thought CCP will take the SPs before the patch (from a backup) and after the patch (from a backup) and reimburse the difference, but this seems not happened. We shouldn't open a ticket before, but now after 14 days. I had calculated my SPs (had a number from the 4th) and today, and I learned also with the boosters active not with the correct speed. I will open a ticket now with the calculation of my SPs, possibly they can see something additional went wrong during the patch for many characters.
Interesting, my issues didn't appear before they deployed the fix. Looks like it broke more than it fixed. |
Nadale Hectar
Sebiestor Tribe Minmatar Republic
1
|
Posted - 2016.11.27 20:22:01 -
[87] - Quote
Marmaladen Amala wrote:Hi, as you can read at https://community.eveonline.com/news/news-channels/eve-online-news/skill-reimbursement-deployed-after-eve-online-ascension-issue/ the issue is fixed for CCP. It seems they had fixed only the problem with the higher skill points on the level, but not the reset back of some training during/after the deployment. I thought CCP will take the SPs before the patch (from a backup) and after the patch (from a backup) and reimburse the difference, but this seems not happened. We shouldn't open a ticket before, but now after 14 days. I had calculated my SPs (had a number from the 4th) and today, and I learned also with the boosters active not with the correct speed. I will open a ticket now with the calculation of my SPs, possibly they can see something additional went wrong during the patch for many characters.
My issues only happen on Friday night. As I was able to fly my ship on Thursday. So I don't think this my issue. |
Paper Champion
Ursus Sirius New Signature
0
|
Posted - 2016.11.27 22:35:29 -
[88] - Quote
I'm missing far more than 14 days of training. I'm missing months of training. Whatever fix they may have applied, it broke my skillpoints way way more than they were broken to begin with. |
Raeger
Dreddit Test Alliance Please Ignore
0
|
Posted - 2016.11.28 02:33:16 -
[89] - Quote
While my issue may be comparatively small when seeing what others have gone through...
Before the Fix, I noted in Evemon, Capital Energy Turrets had overtrained.
3,280,9891 / 1,792,000 skillpoints.
So, After Seeing the post that the fix had been deployed. I logged in expecting to be able to put the nearly 1.5m points into my queue and getting back to where I was before the issue occurred.
After logging in, I find, that Not only did I not have any unallocated SP as reimbursement. But ALL Skillpoints past level 4 had been removed from Capital Energy Turrets, leaving it it:
316,784 / 1,792,000
So, not only did the supposed fix remove the EXTRA points that took it past level 5 and FAIL to grant unallocated points, It also STRIPPED another nearly 1.5m SP from my Character.
After comparing the SP my Character has in game vs what the API says I have, I'm a little over 3m SP in the hole with no reimbursement in sight.
Yes, I've reopened my original Ticket, But I think this is the case with many ppl who didn't get a reimbursement. The script Stripped away too many skillpoints and did not grant the unallocated points.
And they said thorough investigation and testing of the script. sigh.... |
CynoPilot1
Imperial Shipment Amarr Empire
0
|
Posted - 2016.11.28 17:19:29 -
[90] - Quote
Your a bit wrong the script didn't strip away the points per say. There still there if you look at things like eve mon. When you log into the game at pilot select you can see how many points you should have.
Its more accurate to say the points where removed from showing up in game.
Another kicker is even thought the API is showing i have 2mil plus in sp on shield emission systems. In game its saying i only have level 4 trained in that skill. so after they ran that scrip it removed my level 5 in that skill and stopped my skill training because i then had the new skills in my skill q that didn't meet the req to be trained. "So a kicker to this is there other people probably out there with stopped q training because of that script."
Wouldn't surprise me if everyone in the game was effected by this bug. A lot of people may have been screwed out of skill points and don't even know it.
Out of the 4 pilots i had effected by this one was fixed and i didn't even realize he lost skill points till i looked into his sheet. 2 still have skill points over the skill cap of skills and the 4th had his skill points switch to a different skill. |
|
Verenikin
Test Corp Pls Ignore
0
|
Posted - 2016.11.28 17:53:13 -
[91] - Quote
CynoPilot1 wrote:Your a bit wrong the script didn't strip away the points per say. There still there if you look at things like eve mon. When you log into the game at pilot select you can see how many points you should have.
Its more accurate to say the points where removed from showing up in game.
Another kicker is even thought the API is showing i have 2mil plus in sp on shield emission systems. In game its saying i only have level 4 trained in that skill. so after they ran that scrip it removed my level 5 in that skill and stopped my skill training because i then had the new skills in my skill q that didn't meet the req to be trained. "So a kicker to this is there other people probably out there with stopped q training because of that script."
Wouldn't surprise me if everyone in the game was effected by this bug. A lot of people may have been screwed out of skill points and don't even know it.
Out of the 4 pilots i had effected by this one was fixed and i didn't even realize he lost skill points till i looked into his sheet. 2 still have skill points over the skill cap of skills and the 4th had his skill points switch to a different skill.
Not true. I lost skillpoints because of this script. A week and a half ago I flew a harpy and died. Now, I no longer have caldari frigate V. Want to explain that?
I did lose skillpoints, possibly 30+ million of them. |
CynoPilot1
Imperial Shipment Amarr Empire
0
|
Posted - 2016.11.28 18:25:57 -
[92] - Quote
No your skill points are there. There probably in another skill or the main game isn't registering them. If you look thought your API like something with Eve mon you will see them. |
Nadale Hectar
Sebiestor Tribe Minmatar Republic
2
|
Posted - 2016.11.28 18:33:48 -
[93] - Quote
CynoPilot1 wrote:No your skill points are there. There probably in another skill or the main game isn't registering them. If you look thought your API like something with Eve mon you will see them.
I will double check my API later but there not in game as my SP in game is 10 mil short.
|
CynoPilot1
Imperial Shipment Amarr Empire
0
|
Posted - 2016.11.28 18:35:59 -
[94] - Quote
I figured id help the GMs out with all my pilots and find where the missing skill points went for them. Maybe it will speed up the ticket. |
Seythia Song
So Fat Lolicore Corporation
0
|
Posted - 2016.11.28 18:52:51 -
[95] - Quote
CynoPilot1 wrote:I figured id help the GMs out with all my pilots and find where the missing skill points went for them. Maybe it will speed up the ticket. Nah man, eve-tracker app on my phone shows me like more than 2 million less SP than my character had this friday before downtime. Gets it from API. U'r so wrong dude. |
CynoPilot1
Imperial Shipment Amarr Empire
0
|
Posted - 2016.11.28 19:18:27 -
[96] - Quote
Don't look at total you need to check all your skills and see what has more sp then should. Also for some people like one of my guys the sp is there but in a skill that didn't get maxed out so he doesn't have any overage just the wrong skill with sp i never wanted it in.
With one of my guys how the bugged worked. I trained support fighters 3 and a few other skill. Then i switched up his skill q so he would train fighters 4 and 5. I didn't log in for almost a month till the day of the patch. All the points from fighters 4 and 5 i had trained went into support fighters 4 and 5. One of the big tells i wasn't nuts was he had no record of training support fighters 4.
|
Seythia Song
So Fat Lolicore Corporation
0
|
Posted - 2016.11.28 19:30:40 -
[97] - Quote
CynoPilot1 wrote:Don't look at total you need to check all your skills and see what has more sp then should. Also for some people like one of my guys the sp is there but in a skill that didn't get maxed out so he doesn't have any overage just the wrong skill with sp i never wanted it in.
With one of my guys how the bugged worked. I trained support fighters 3 and a few other skill. Then i switched up his skill q so he would train fighters 4 and 5. I didn't log in for almost a month till the day of the patch. All the points from fighters 4 and 5 i had trained went into support fighters 4 and 5. One of the big tells i wasn't nuts was he had no record of training support fighters 4.
Except there isn't any overleveled skills. New ones i didn't lvl too. |
Sirran The Lunatic
Sniggerdly Pandemic Legion
22
|
Posted - 2016.11.29 02:26:07 -
[98] - Quote
Verenikin wrote:...
Not true. I lost skillpoints because of this script. A week and a half ago I flew a harpy and died. Now, I no longer have caldari frigate V. ...
I submitted a support ticket Fri or Sat last week, and still no response. Though I'm fairly patient, it's a bit of a headache.
Also, I trained gal BS 6, apparently: http://i.imgur.com/HXCM9hK.jpg
in game after the - ahem - fix... I now have gal battleship 4. |
|
CCP Contra
C C P C C P Alliance
18
|
Posted - 2016.11.29 10:32:53 -
[99] - Quote
Hey guys,
As stated here, the script was executed last week. If any of you had Boosters on top of this issue. We are working on one for this as we speak.
If your toon did not had any boosters, and you are still having issues, then customer support will be able to assist you with this.
|
|
Seythia Song
So Fat Lolicore Corporation
0
|
Posted - 2016.11.29 12:06:46 -
[100] - Quote
CCP Contra wrote:Hey guys, If your toon did not had any boosters, and you are still having issues, then customer support will be able to assist you with this.
I didn't had any boosters and waiting for response since friday. Doesn't look like help to me. Well i gues weekend is weekend even for customer support. It's tuesday already though. |
|
CynoPilot1
Imperial Shipment Amarr Empire
0
|
Posted - 2016.11.29 13:20:30 -
[101] - Quote
Its just probably getting annoying to allot of people. I had 5 pilots effected by this and only 2 of them are fixed. Its been awhile sense patch day. |
Verenikin
Test Corp Pls Ignore
0
|
Posted - 2016.11.29 17:55:00 -
[102] - Quote
CynoPilot1 wrote:No your skill points are there. There probably in another skill or the main game isn't registering them. If you look thought your API like something with Eve mon you will see them.
No. I lost skills. I. Lost. Skills.
I had Caldari Frigate to 5, for example, now I only have it to 4. That happened on friday. |
Verenikin
Test Corp Pls Ignore
0
|
Posted - 2016.11.29 17:57:31 -
[103] - Quote
CCP Contra wrote:Hey guys,
As stated here, the script was executed last week. If any of you had Boosters on top of this issue. We are working on one for this as we speak.
If your toon did not had any boosters, and you are still having issues, then customer support will be able to assist you with this.
When can we expect a response? I'd like to be able to fly Caldari Assault frigates again. |
Nadale Hectar
Unkindness Incorporated Who Dares Wins.
2
|
Posted - 2016.11.29 20:17:09 -
[104] - Quote
CCP Contra wrote:Hey guys,
As stated here, the script was executed last week. If any of you had Boosters on top of this issue. We are working on one for this as we speak.
If your toon did not had any boosters, and you are still having issues, then customer support will be able to assist you with this.
I've only lost Skill Points and had a support ticket open since Friday with no response now. what is the wait time on support please?
Thanks
Nodale |
Richard Airuta
Perkone Caldari State
0
|
Posted - 2016.11.29 20:35:14 -
[105] - Quote
Nadale Hectar wrote:CCP Contra wrote:Hey guys,
As stated here, the script was executed last week. If any of you had Boosters on top of this issue. We are working on one for this as we speak.
If your toon did not had any boosters, and you are still having issues, then customer support will be able to assist you with this.
I've only lost Skill Points and had a support ticket open since Friday with no response now. what is the wait time on support please? Thanks Nodale
Same here. No response, even when I updated my orginal ticket I still haven't received a response. |
Honey Leyla
T.I.T.A.N.
0
|
Posted - 2016.11.30 12:14:04 -
[106] - Quote
Richard Airuta wrote:Nadale Hectar wrote:CCP Contra wrote:Hey guys,
As stated here, the script was executed last week. If any of you had Boosters on top of this issue. We are working on one for this as we speak.
If your toon did not had any boosters, and you are still having issues, then customer support will be able to assist you with this.
I've only lost Skill Points and had a support ticket open since Friday with no response now. what is the wait time on support please? Thanks Nodale Same here. No response, even when I updated my orginal ticket I still haven't received a response.
Same by me. Over 2 Weeks and no solution. |
Leya Han
State War Academy Caldari State
0
|
Posted - 2016.11.30 12:19:37 -
[107] - Quote
Here, over EVEMon.
[img]http://img5.fotos-hochladen.net/thumbnail/unbenanntl7f5pasqu4_thumb.jpg[/img]
You see the 49 Million SP but the Skills are not there.
|
Nadale Hectar
Unkindness Incorporated Who Dares Wins.
2
|
Posted - 2016.11.30 20:04:20 -
[108] - Quote
Still nothing!!
I mean the could say we know of a problem and we are looking in to it or we are unsure of the problem but please bear with us.
But not a reply in 5 days now :(
Come CCP tell us something please. |
Beren theHib
Federal Navy Academy Gallente Federation
0
|
Posted - 2016.12.01 01:00:04 -
[109] - Quote
I didn't lose anywhere near what a lot of people have. Drone has dropped down to lvl 4, which leaves me unable to start any new skills that require Drone 5. On a positive note, Drone interfacing was unaffected. So i trained a it from 2 to 3. weird. |
Sirran The Lunatic
Sniggerdly Pandemic Legion
22
|
Posted - 2016.12.01 03:54:22 -
[110] - Quote
Nadale Hectar wrote:Still nothing!!
I mean the could say we know of a problem and we are looking in to it or we are unsure of the problem but please bear with us.
But not a reply in 5 days now :(
Come CCP tell us something please.
They've already made comments about the fix actions and going forward.
ie, if you're still missing SP, you have to petition. There are likely many of these instances, so basically "get in line/wait your turn" :/
Wish they had said they pushed a patch for this sooner, seems like those that reported issues right away got resolved quickly, now who knows how long it'll take. Slightly less than a week at this point since I submitted one (several weeks now as an overall issue of missing SP though). |
|
Verenikin
Test Corp Pls Ignore
0
|
Posted - 2016.12.02 17:11:51 -
[111] - Quote
It has now been a week since I had this issue (aka when they deployed the "fix"), and a week since I posted a support ticket.
Still nothing... When will we have our skills back? |
Sylvia Kildare
Center for Advanced Studies Gallente Federation
27
|
Posted - 2016.12.04 01:57:24 -
[112] - Quote
Ashi Gurum wrote:The "reimbursement" didn't do anything for me because my bug (posted earlier in thread) did not result in any skills trained beyond level 5, just beyond where they should have been (past level 4 for 6 days). Now that I see that other players are actually *losing* more SP, maybe I should be glad...
Any way I filed another ticket, which I shouldn't have to do since I was one of the earliest to file after the patch, but whatever, it's only time + money...
I didn't realize it till I was reading the news thing about this from November 28th... but I was also affected in a similar way as Ashi. I didn't get anything overtrained beyond level 5 either, but mostly that's because I log in to EVE nearly every day with my 3 main toons on my 3 accounts.
However, I did notice shortly after EVE Ascension that 2 of my 3 toons had trained a bit beyond the amount needed for L4 on their skills they'd been training prior to the update. The third one hadn't, though. It was easy to notice thanks to the squares vs. two triangles appearance of partially trained skills now in the new character sheet.
I was puzzled, checked my skill training history, saw that they were skills I had just been working on but had moved on to new skills/new skill levels... shrugged, and moved on.
But now this thread shows me what had happened. Fascinating. I don't have any unallocated SP in game, but I'll have to check next time I log on whether those 2 overtrained skills past L4's boundary are still like that or not. I don't plan on training either to L5 anytime soon, so it's a bit irritating, but obviously not a huge deal. Just a bit of wasted training time and more partially-trained skill levels hanging around.
Nadale Hectar wrote:I've just noticed that on the log in screen my SP are correct and in game they are wrong. This is mad!!
Hope to get a reply from support today.
Login screen SP and character sheet SP have long disagreed. Especially when using skill training boosters. Used to be adding things to queue, hitting applying, etc... would autoupdate character sheet SP... now adding skills to queue (no apply button anymore, unless you consider (possibly) pointlessly pausing and resuming the new "hitting apply") does not update the SP amount... you have to close and re-open the character sheet.
I haven't checked, but hopefully doing the above also updates it for the login screen. |
Nadale Hectar
Unkindness Incorporated Who Dares Wins.
2
|
Posted - 2016.12.04 09:34:55 -
[113] - Quote
All i know is that I had 55mil sp a year ago when I quit and now I have 45mil sp so something has gone wrong.
Been over a week now and no reply from support |
Verenikin
Test Corp Pls Ignore
1
|
Posted - 2016.12.06 15:28:37 -
[114] - Quote
So will there be a solution to this HUGE issue? And if so, when? Within a couple of years, maybe?
I have honestly never experienced customer support being THIS slow to respond in ANY other place. This is a serious issue and should have been solved over the weekend, the FIRST weekend that is. |
Seythia Song
So Fat Lolicore Corporation
2
|
Posted - 2016.12.06 18:48:25 -
[115] - Quote
Verenikin wrote:So will there be a solution to this HUGE issue? And if so, when? Within a couple of years, maybe?
I have honestly never experienced customer support being THIS slow to respond in ANY other place. This is a serious issue and should have been solved over the weekend, the FIRST weekend that is. And yet second weekend ended like 2 days ago, still no answer. Well played CCP, well played. |
Nadale Hectar
Unkindness Incorporated Who Dares Wins.
2
|
Posted - 2016.12.06 19:18:11 -
[116] - Quote
Hello Guys
Just to update, i've got a reply from support and I had lost 10mil Sp, I had lost 2.1mil as something went wrong on the patch and add training time when I wasn't playing.
FYI for the rest of you waiting I did email [email protected], customer support and the GM was great and help me.
|
Seythia Song
So Fat Lolicore Corporation
2
|
Posted - 2016.12.06 19:45:24 -
[117] - Quote
Nadale Hectar wrote:Hello Guys Just to update, i've got a reply from support and I had lost 10mil Sp, I had lost 2.1mil as something went wrong on the patch and add training time when I wasn't playing. FYI for the rest of you waiting I did email [email protected], customer support and the GM was great and help me. Thx for information man, did you get your SP back? Also sent email right now, it created new ticket. Hope it helps. |
Nadale Hectar
Unkindness Incorporated Who Dares Wins.
3
|
Posted - 2016.12.06 21:02:15 -
[118] - Quote
Seythia Song wrote:Nadale Hectar wrote:Hello Guys Just to update, i've got a reply from support and I had lost 10mil Sp, I had lost 2.1mil as something went wrong on the patch and add training time when I wasn't playing. FYI for the rest of you waiting I did email [email protected], customer support and the GM was great and help me. Thx for information man, did you get your SP back? Also sent email right now, it created new support request. Hope it helps.
Just got the 2.1mil that I was missing, the SP that was showing on my account was wrong after the update. GM can explain better than I can. |
Verenikin
Test Corp Pls Ignore
1
|
Posted - 2016.12.07 15:49:10 -
[119] - Quote
Nadale Hectar wrote:Hello Guys Just to update, i've got a reply from support and I had lost 10mil Sp, I had lost 2.1mil as something went wrong on the patch and add training time when I wasn't playing. FYI for the rest of you waiting I did email [email protected], customer support and the GM was great and help me.
It is now almost two weeks since I sent in a support ticket. I am assuming that emailing them and sending a support ticket is the same (if it is not, please let me know).
Having to wait even a WEEK is unacceptable for such an issue as the one we are facing, let alone TWO weeks. |
Bob Abuoy
Center for Advanced Studies Gallente Federation
0
|
Posted - 2016.12.07 17:41:04 -
[120] - Quote
I just submitted a ticket because my problem has also not been resolved.
Last June, I filled up my queue with 3-4 months of training as I was taking a break from playing. A day or two before the last patch, I logged in and it was on the final skill in that queue, everything looked fine. Then, once the patch hit, the queue and skills were reset back to how it was when I originally set the queue in June.
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Seythia Song
So Fat Lolicore Corporation
2
|
Posted - 2016.12.08 06:16:43 -
[121] - Quote
Verenikin wrote:Nadale Hectar wrote:Hello Guys Just to update, i've got a reply from support and I had lost 10mil Sp, I had lost 2.1mil as something went wrong on the patch and add training time when I wasn't playing. FYI for the rest of you waiting I did email [email protected], customer support and the GM was great and help me. It is now almost two weeks since I sent in a support ticket. I am assuming that emailing them and sending a support ticket is the same (if it is not, please let me know). Having to wait even a WEEK is unacceptable for such an issue as the one we are facing, let alone TWO weeks. Yeah, sending email creates support ticket. |
Verenikin
Test Corp Pls Ignore
1
|
Posted - 2016.12.08 15:34:27 -
[122] - Quote
Tomorrow it will be exactly 14 days since I posted my support ticket. I want my damned skills back!
I don't think I've ever had to wait more than 4 or 5 days AT MOST to get a reply to my support tickets in ANY other game or website. This is a first. How on earth can it take CCP 14 days to fix a HUGE issue like this, or really, just ANY issue?
Unacceptable. Totally and completely unacceptable! |
Akunai
Red Horse mining and Salvage Universal Consortium
0
|
Posted - 2016.12.09 03:09:16 -
[123] - Quote
In the same boat as most everyone else. I originally opened a ticket 3 weeks ago and received a response within 12 hours stating that the Devs were aware of skill loss issues and were working on a global fix, so I closed the ticket and waited. Supposedly the fix went live (for some) about 2 weeks ago. So I log in and see my total SP dropped nearly 3 million SP and I still didn't have the skills that should have been trained for 2 months prior. Opened another ticket 2 weeks ago, this time no timely 12 hour response, just static.
Wish a Dev would pop in and at least acknowledge that this is an on-going issue. Or at least respond to support tickets instead of flat ignoring us for 2 weeks... and counting.. |
Bob Abuoy
Center for Advanced Studies Gallente Federation
0
|
Posted - 2016.12.09 15:51:23 -
[124] - Quote
My support ticket has been unresponded to as well. There must be a moratorium on responding to skill loss issues right now for whatever reasons. |
Verenikin
Test Corp Pls Ignore
1
|
Posted - 2016.12.13 12:15:01 -
[125] - Quote
It has now been 18 days since the "fix script" stole millions of skillpoints from people. It has also been 18 days since I posted my support ticket - still no answer.
What is wrong with you, CCP? Simply undo the mistakes you made and give us back our SP. |
Seythia Song
So Fat Lolicore Corporation
2
|
Posted - 2016.12.13 17:46:07 -
[126] - Quote
Got an answer. It was about merging one my ticket with another. Still no help. Nice technical support CCP. |
Hello Meow Kitty
Pandemic Horde Inc. Pandemic Horde
1
|
Posted - 2016.12.13 20:31:19 -
[127] - Quote
I lost 50 million. Can I get a personal skill injector please. |
Akunai
Red Horse mining and Salvage Universal Consortium
0
|
Posted - 2016.12.16 05:13:06 -
[128] - Quote
GM responded to my support ticket. Issue was resolved. It's easy to forget there are far more players than there are GM's and Dev's. Thankfully patience paid off. Hope everyone gets resolution! |
Krieg Austern
11
|
Posted - 2016.12.23 15:18:15 -
[129] - Quote
My alt on another account lost a Prototype Cerebral Accelerator only 1 day into use (when Ascension hit). Submitted ticket that day, logged in today to find the ticket had been deleted (it was there a week or two ago).
Now I don't even care about losing the Blood Raider boosters on all my accounts when Ascension arrived, but the Prototype still had 13 days to go.
Submitted ticket again, crossing fingers. |
Nakota Joe Nakota
Ore Core Runners
3
|
Posted - 2016.12.26 15:16:49 -
[130] - Quote
i lost 5 mill sp after the update, i filed a ticket and the reply came back that i was missing no sp and nothing to see here...move on. wtf? lol |
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Krieg Austern
11
|
Posted - 2016.12.26 20:38:30 -
[131] - Quote
After submitting my 2nd ticket, got a reply the next day from a GM apologising for the delay and loss of previous ticket, and had unassigned SP added to the toon. Thanks CCP.
Wishing everyone else luck in getting their SP issue solved. |
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