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Author |
Thread Statistics | Show CCP posts - 2 post(s) |
McWiggles Pantaloons
Caldari Provisions Caldari State
0
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Posted - 2016.11.15 21:25:06 -
[1] - Quote
"We have detected that your browser has cookies disabled. To provide the best experience on this site we use cookies. Please enable cookies in your browser and reload this page"
^^ Message on launcher I got when trying to log in a second account. No idea on this. |
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CCP Snorlax
C C P C C P Alliance
1129
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Posted - 2016.11.15 21:37:31 -
[2] - Quote
That is strange, there should not be a way for you to disable cookies for the launcher. Only thing I can think of is that you may for some reason not have permissions to the folder where the launcher stores its cookies.
Assuming you are on Windows, look in %LOCALAPPDATA%\CCP\EVE\QtWebEngine. You should see a folder called Default - see if you can create a file in there. If not, you may need to take ownership of the QtWebEngine folder and ensure you have write permissions for it and its subfolders.
CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
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McWiggles Pantaloons
Caldari Provisions Caldari State
0
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Posted - 2016.11.15 21:44:03 -
[3] - Quote
I am surprised there is no other thread about this here, a lot of people are having this problem as I have seen on reddit and in coalition chat channels.
I did what you said, and created a new test folder there and it worked fine, I have permissions there as sole account/admin. Whats odd, is that my first account logged in fine and did not get this error, but then I tried to log in a second account and got this error.
*edit* tried to log in second account again and now it gives a generic "An error occurred" message. |
Andrew Alland
Adept Industrial
0
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Posted - 2016.11.15 21:50:24 -
[4] - Quote
Having tried to reactivate several old accounts here, it appears that any time you wait until the 2 factor code is expired and then try to use it you get the 'cookies' message rather than an expired code message. There appears to be a huge delay in the delivery time of the validation codes. On 2 accounts, I got it right away. On 2 others, it came 15-30 minutes later necessitating several tries.. All 4 accounts use the same email address. |
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CCP Snorlax
C C P C C P Alliance
1129
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Posted - 2016.11.15 21:51:04 -
[5] - Quote
Alright, I'll investigate.
CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
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Gnauty Gnate
Star Frontiers Brotherhood of Spacers
0
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Posted - 2016.11.15 22:51:44 -
[6] - Quote
Just to make things more interesting. I have the same exact symptoms but am running OSX Yosemite (10.10.5).
Cheers!
- Gnauty |
Deeslayer
M n' C Detachment 2702
0
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Posted - 2016.11.15 22:58:37 -
[7] - Quote
I was also getting this message when attempting to log in a second account while m firs was logged in.
Had to log in through the website to get a code that worked. |
Gnauty Gnate
Star Frontiers Brotherhood of Spacers
0
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Posted - 2016.11.15 23:43:53 -
[8] - Quote
On a whim, I turned-off Bitdefender Antivirus for Mac and the cookies bug disappeared. |
mkint
1228
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Posted - 2016.11.16 03:14:31 -
[9] - Quote
I'm also surprised this is the first you've heard of it. I had the problem too, but it looked like the login server might have been hiccuping anyway, and it went away on its own after a refresh.
Maxim 34: If you're leaving scorch-marks, you need a bigger gun.
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Althalus Stenory
Flying Blacksmiths
92
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Posted - 2016.11.16 22:44:38 -
[10] - Quote
It looks like the delay to receive the token for 2FA might be why it bugs.
A friend had this issue (on the launcher and on the web auth) when the auth code took a few minutes to arrive. As soon as the code is receive by mail "immediately", the error does not happen...
I hope this might help investigations |
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Idame Isqua
Caldari Colonial Defense Ministry Templis CALSF
35
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Posted - 2016.11.17 04:23:54 -
[11] - Quote
I've been running into this bug for awhile.
I could never figure out what caused it, it seems to be purely random.
Here's some info on my situations: 2FA - not the cause AV - not the cause 1st or 2nd account - doesn't matter |
Gwenda Gwendarson
Interstellar Travellers Ltd.
1
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Posted - 2016.11.17 18:40:53 -
[12] - Quote
had the same cookie message with firefox. i just changed the browser to ie and it works. |
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