Pages: 1 2 :: [one page] |
|
Author |
Thread Statistics | Show CCP posts - 5 post(s) |
|
CCP Falcon
13325
|
Posted - 2016.11.19 02:45:23 -
[1] - Quote
With the release of the Ascension expansion, we introduced some new account security features in order to further safeguard your EVE Online accounts.
Check out this Dev Blog for further information and clarification on the systems that were introduced on Tuesday, November 15th.
CCP Falcon || EVE Universe Community Manager || @CCP_Falcon
Happy Birthday To FAWLTY7! <3
|
|
Kenneth Feld
Habitual Euthanasia Pandemic Legion
412
|
Posted - 2016.11.19 03:25:58 -
[2] - Quote
So, I asked before, but I know a bit more now.....
I travel 200,000 miles a year worldwide for work. I travel with 2 laptops, both play eve.
I have attached authenticator to all relevant accounts
If i go from the US to France for work, will the fact that I have entered an authenticator code on my laptops at home and checked the box do not ask again for this computer, negate any and all further interrogation, or will i have to enter a code for each account?
If I do have to enter a code in France, will I have to re enter a code when I get back to the USA?
What if I am in an airport and connect via wifi or use my phone hotspot, or wifi on the plane during a transatlantic flight. Most of those places bandwidth is limited and extra time to login sometimes makes a difference.
Is there a way to turn all this off?
I KNOW I am an edge case, but you can appreciate the level of frustration I am experiencing at this point. But, if doesn't mean it is any less frustrating for me.
KF |
Raymundo Ferrera
The Road Agents
0
|
Posted - 2016.11.19 05:01:29 -
[3] - Quote
I really hate CCp for doing this to my accounts. I have been playing for 8 years and now I have to verify ownership because of this? I have no access to my original email accounts and that means I have 4 accounts I can't even access. So I have to put in tickets for all 4 accounts and then verify each one. You guys made my life miserable and I will never forgive you for that. This is so friggin dumb.
|
Zappity
Horde Vanguard. Pandemic Horde
3063
|
Posted - 2016.11.19 05:22:15 -
[4] - Quote
I'm confused by the mention of the Google Authenticator app. I'd this the same as the 2FA I already have active on my accounts or is this a separate validation on top of that? I travel a lot and the 2FA thing is already annoying because of how often it asks for validation.
Zappity's Adventures for a taste of lowsec and nullsec.
|
Jeven HouseBenyo
Vanity Thy Name Is
426
|
Posted - 2016.11.19 06:45:52 -
[5] - Quote
So if someone decides to use this Google App thing so they continue to use 2FA, has Google and CCP solved the exploit that left the Blizzard 2FA codes open and prepped for hacking? Which left an absolute mess of stolen WoW accounts along with needing to re-verify so many accounts in mass numbers?
If so, I salute the app coding crunchers of CCP. You've done the impossible.
Until then, Nah. I'd rather not put anything on my phone so easily snooped into that's connected to my Eve accounts.
>Jeven
Minny boat flyer, unofficial squeaky wheel.
'Game Ethics and Morality Monitor' I remember promises.
Snark at 11-24/7/365.25. Overshare? Yup.
Yes it's my fault. And if you don't staap it I'll do it again. ;-P
No you can't has my stuffs OR my SPs.
|
Caterpil
Alternative Dynamics
80
|
Posted - 2016.11.19 08:29:00 -
[6] - Quote
Quote:Unfortunately, there was some confusion regarding the new system due to the fact that a significant number of pilots received emails that mentioned the optional authenticator service, leading them to believe that we had made this mandatory.
I'm fairly sure that the confusion arose because the launcher popped up a window which said "Your account has 2 factor Authentication enabled", the email itself does not have the word optional on it.
Greetings *******
Since you have Two Factor Authentication enabled, we have sent you this Two factor verification code. You can also enable an authenticator for your smartphone on the Account Management website to make this process easier. Please enter the verification code below to complete login: |
sarah jane fibbonachie
DE TEMPLOR CRISTI
7
|
Posted - 2016.11.19 09:12:50 -
[7] - Quote
so everyone is moaning over 4 or five five digit code to copy and past out of an email come on its once then all your accounts are ok yes it takes time to receive mail but it gets done and all that time if they're active there training so why the morning moans |
Nyctos
Republic Military School Minmatar Republic
4
|
Posted - 2016.11.19 10:57:57 -
[8] - Quote
sarah jane fibbonachie wrote:so everyone is moaning over 4 or five five digit code to copy and past out of an email come on its once then all your accounts are ok yes it takes time to receive mail but it gets done and all that time if they're active there training so why the morning moans
Wow, you really have not been paying attention have you? Check out the various other threads, especially the one discussing Ascension issues in general: https://forums.eveonline.com/default.aspx?g=posts&t=499789
Lots of folks cannot access any of their accounts due to not receiving any verfication codes at all, others experienced delays that were so long the code became invalid, etc. Others have email addresses configured that no longer exist, and they cannot change them since account access is blocked.
Please read before trying to shift blame onto players. And shifting blame to the paying customers isn't really going to work here. This is a major screw-up by CCP, and people are rightly pissed. They've manufactured a problem that doesn't need to exist, and it's going to hurt them directly since it blocks many players from resubscribing, buying PLEX, etc. |
Mara Rinn
Cosmic Goo Convertor
5988
|
Posted - 2016.11.19 12:53:04 -
[9] - Quote
Dear CCP, can you please make your terminology a little more distinct:
- use "Two Factor Authentication" only for "Google Authenticator" style authentication (this actually allows any implementation of RFC 6238 TOTP to be used, I've been happily using 1Password)
- use "Email Token" for email-based verification
Day 0 Advice for New Players
|
|
CCP Falcon
13325
|
Posted - 2016.11.19 13:11:24 -
[10] - Quote
Kenneth Feld wrote:So, I asked before, but I know a bit more now.....
I travel 200,000 miles a year worldwide for work. I travel with 2 laptops, both play eve.
I have attached authenticator to all relevant accounts
If i go from the US to France for work, will the fact that I have entered an authenticator code on my laptops at home and checked the box do not ask again for this computer, negate any and all further interrogation, or will i have to enter a code for each account?
If I do have to enter a code in France, will I have to re enter a code when I get back to the USA?
What if I am in an airport and connect via wifi or use my phone hotspot, or wifi on the plane during a transatlantic flight. Most of those places bandwidth is limited and extra time to login sometimes makes a difference.
Is there a way to turn all this off?
I KNOW I am an edge case, but you can appreciate the level of frustration I am experiencing at this point. But, if doesn't mean it is any less frustrating for me.
KF
If you've attached the authenticator to your accounts, it overrides the location based verification codes.
All you need to do is check the "GÇ£DonGÇÖt ask for codes again on this computerGÇ¥ checkbox, and won't get constantly asked for a verification code because it'll mark the device as safe.
I travel a lot for work too, and I play EVE on the move, this is how the authenticator works for me.
CCP Falcon || EVE Universe Community Manager || @CCP_Falcon
Happy Birthday To FAWLTY7! <3
|
|
|
|
CCP Falcon
13325
|
Posted - 2016.11.19 13:12:15 -
[11] - Quote
Zappity wrote:I'm confused by the mention of the Google Authenticator app. I'd this the same as the 2FA I already have active on my accounts or is this a separate validation on top of that? I travel a lot and the 2FA thing is already annoying because of how often it asks for validation.
Hit the GÇ£DonGÇÖt ask for codes again on this computerGÇ¥ checkbox, and it wont' bother you for codes while you're travelling.
CCP Falcon || EVE Universe Community Manager || @CCP_Falcon
Happy Birthday To FAWLTY7! <3
|
|
|
CCP Falcon
13325
|
Posted - 2016.11.19 13:13:48 -
[12] - Quote
Jeven HouseBenyo wrote:So if someone decides to use this Google App thing so they continue to use 2FA, has Google and CCP solved the exploit that left the Blizzard 2FA codes open and prepped for hacking? Which left an absolute mess of stolen WoW accounts along with needing to re-verify so many accounts in mass numbers?
If so, I salute the app coding crunchers of CCP. You've done the impossible.
Until then, Nah. I'd rather not put anything on my phone so easily snooped into that's connected to my Eve accounts.
>Jeven
If you have any security concerns, please contact [email protected] and they'll be able to answer your queries.
CCP Falcon || EVE Universe Community Manager || @CCP_Falcon
Happy Birthday To FAWLTY7! <3
|
|
|
CCP Falcon
13325
|
Posted - 2016.11.19 13:15:38 -
[13] - Quote
Caterpil wrote:Quote:Unfortunately, there was some confusion regarding the new system due to the fact that a significant number of pilots received emails that mentioned the optional authenticator service, leading them to believe that we had made this mandatory. I'm fairly sure that the confusion arose because the launcher popped up a window which said " Your account has 2 factor Authentication enabled", the email itself does not have the word optional on it. Greetings ******* Since you have Two Factor Authentication enabled, we have sent you this Two factor verification code. You can also enable an authenticator for your smartphone on the Account Management website to make this process easier. Please enter the verification code below to complete login:
Partially correct, initially the emails we were sending out that weren't related to the authenticator mentioned it initially too, but this was rectified pretty quickly when we realized the mistake.
The launcher and our secure website is a little more complex to update and takes longer
CCP Falcon || EVE Universe Community Manager || @CCP_Falcon
Happy Birthday To FAWLTY7! <3
|
|
Alpha Telecom
Science and Trade Institute Caldari State
0
|
Posted - 2016.11.19 17:21:15 -
[14] - Quote
seems your accont recovery email sender having some problems, because i can contact on my email with the support team, but verification code or accont recovery stuff never arrives to the same email adress... |
Tonto Auri
Vhero' Multipurpose Corp
258
|
Posted - 2016.11.19 19:21:37 -
[15] - Quote
This is a flat face flop. Changes such as these MUST be announced well ahead of the time. And definitely NOT stealthily implemented right at the start of a major expansion.
Two most common elements in the universe are hydrogen and stupidity.
-- Harlan Ellison
|
Zappity
Horde Vanguard. Pandemic Horde
3065
|
Posted - 2016.11.19 19:49:50 -
[16] - Quote
CCP Falcon wrote:Zappity wrote:I'm confused by the mention of the Google Authenticator app. I'd this the same as the 2FA I already have active on my accounts or is this a separate validation on top of that? I travel a lot and the 2FA thing is already annoying because of how often it asks for validation. Hit the GÇ£DonGÇÖt ask for codes again on this computerGÇ¥ checkbox, and it wont' bother you for codes while you're travelling. That definitely does not work, no matter how hard I click that wretched button. I'll submit a bug report next time it asks me.
Zappity's Adventures for a taste of lowsec and nullsec.
|
Sin Kar
LaPrime Crime Corporation
0
|
Posted - 2016.11.20 03:02:54 -
[17] - Quote
Most of Eve-Players having login-problems due not reading help-articles like the english-client-setting thing.
But there where some of us, which could not loging in and to you ISD Max Trix not could verifiy email-adresses, because CCP does setup new E-Mail-Adress-limitations which until yesterday where not communicated.
We discussed this here: https://forums.eveonline.com/default.aspx?g=posts&m=6718516#post6718516
Iam absolutly frustrated that ISD Max Trix first pointing at our vauld to not use verification since it was announced one month ago.
Dear Max Trix, i did the verification before patch-day with no e-mail answer. So i thought i easily do it again after patch-day. No one said its not possible. That the verification and further no login to ANY Eve-Service, does not works with some emails was not said.
Iam waiting for reimbursement of the lost days (like it was guaranteed) and ISD Max Trix, please inform your self about what was going on in your IT-section. Because iam a friendly person, im not post any abusive words thats going on in my mind about you
|
Sgt Harrison
Badger Badger Badger
1
|
Posted - 2016.11.20 11:17:19 -
[18] - Quote
I ve asked this in another thread
1. What is the eta on resolving the email validation issues caused by the latest upgrades?? It been 4 days now
2. At what point are you going to go to disaster recovery and roll back the changes made so people don't have to deal with it anymore?
|
Ganthrithor
GoonWaffe Goonswarm Federation
924
|
Posted - 2016.11.20 21:05:31 -
[19] - Quote
Yeah, this situation really is totally unacceptable for all involved: your paying customers are being left to blow in the wind for a week. Your customer service staff have got to be ready to eat their guns after a week straight of overtime doing what's presumably a long and complicated override process over and over again. How many people's weekends are you going to ruin before you go back to the people who could actually fix the software?
I've been locked out of half my accounts (naturally, the half with all my science + industry activity) for almost a week now. Like half the people in this situation, I'm here entirely due to your screw-ups-- I have access to the email account in question and there's no reason this process should need to be done manually.
Why, oh why don't you just correct the software issue so that emails actually get sent, or at least allow people to log into account management to click a re-send link using their usernames and passwords? If this had happened to a small number of users and could've been remedied by hand in a day or two, that would be one thing. But it's been a solid week now and the only thing I've seen from you guys is a c/p form email and some smug ISD rep locking all the threads about the issue.
Please consider a fix rather than a workaround that's going to take weeks. Adding game time to affected accounts after the fact is not a good way to "compensate" people who are missing out on the entire gold-rush period following a major expansion solely because your security team neglected to use a flow chart when designing the auth system. |
Kenneth Feld
Habitual Euthanasia Pandemic Legion
413
|
Posted - 2016.11.20 22:23:11 -
[20] - Quote
OK, this is now OFFICIALLY beyond stupid
I had to RE VERIFY my email address for EVERY account when I tried to get on SISI on the same computer I am already logged into
On top of that it did NOT ask me for an authenticator code once I verified my email account again.
I mean it is the SAME freaking launcher, same launcher, same computer.................... |
|
Ganthrithor
GoonWaffe Goonswarm Federation
925
|
Posted - 2016.11.20 23:27:25 -
[21] - Quote
:SIREN: The verification email system might be fixed. :SIREN:
Tried logging in via launcher again today just for kicks, and blammo. Emails.
Thank you, CCP!
If you're one of the people who has access to your email account and was unable to complete verification due to lack of message-sending, try again. |
Jonathon Silence
Celestial Horizon Corp. Badfellas Inc.
7
|
Posted - 2016.11.21 01:26:26 -
[22] - Quote
Understand the reasons for this but the messaging and the time to sort this all out was a little short.
Also I verified my email address on my primary account, but use the same email address for all of my accounts, why did I then need to verify the same email address again for each of my accounts?
If an email address is verified why verify it again?
|
March rabbit
Mosquito Squadron The-Culture
1946
|
Posted - 2016.11.21 09:00:45 -
[23] - Quote
I like that this system no longer alarms any time my IP changes. Thanks guys.
There is one question: in the blog you wrote 'you can put additional layer of protection by enabling 2FA' and 'this overrides email notification system'. I see no 'additional layer' here. You disable one system and enable another one. I believe it is just wrong wording here.
The Mittani: "the inappropriate drunked joke"
|
Anna Maria Yolo
Neutron Blaster Solutions
25
|
Posted - 2016.11.21 14:00:36 -
[24] - Quote
PLEASE READ THE MESSAGE CAREFULLY
I'm unable to log in on a few of my accounts, because CCP mailing system doesn't send the verification codes to my google mail. As I know I'm not the only one who expiriencing this kind of problem. I asked about help the customer support and after verification that the accounts belong to me I have sent the instruction how to fix in easy way all the problems with google email users.
I use an email - lets say it is - [email protected] All my accounts are registered to this one address. But sometimes I used dots to separate the name: [email protected] or [email protected]
For google they all are the same address. Google skips any dot in the address. You can separate the everyone character with a dot and you will still get the email at the basic address (without any dots). You just cannot put two or more dots in a row.
I received all emails sent at the addresses with dots, but at the basic address (without any dot) no one verification code was received. Solving all requests raised by google accounts is very easy. It is enough to put a dot in the google name. Using this solution will help a lot fixing the account access problems.
I was stupid enough to describe it to the friendly Customer Service:
On November 17th I wrote:
Quote:The best way to solve the problem is putting a dot "." in the address. You may solve all the requests for google addresses this way. Explanation: Google mail doesnt see dots in the accounts. For example: The address: [email protected]will receive an email sent at the adressess: [email protected][email protected][email protected]The dots are just invisible for google mail system You may check it in the google mail manual (I've read about this a few years ago), or just create an address and try this. for me enough will be putting a dot for example after "eve" - like this [email protected]This will solve the problem, because I received all verification code for this email ( [email protected]) with dots inserted. Only the basic address (without dots) doesn't work. Best regards
What answer did I receive?
Quote:GM Katsanis (EVE Online) Nov 17, 19:50 UTC Hi there, I have now updated the email associated with your accounts to [email protected]. The accounts are: Axxxxxxxxx Bxxxxxxxxx Cxxxxxxxxx Gxxxxxxxxx Gxxxxxxxxx Jxxxxxxxxx Jxxxxxxxxx Mxxxxxxxx Mxxxxxxxx Nxxxxxxxx Pxxxxxxxx Pxxxxxxxx Pxxxxxxxx Pxxxxxxxx Sxxxxxxxx Sxxxxxxxx Yxxxxxxxx If you have any further troubles, please feel free to update this petition. Fly safe! Best Regards, GM Katsanis CCP Customer Support | EVE Online | EVE Valkyrie
I informed the customers support in all the possible way that the email address was changed by the friendly Customer Support consultant to the new one that doesn't belong to me. What else can I do?
Ticket 298066 |
Simeon Lo
Caldari Provisions Caldari State
0
|
Posted - 2016.11.22 00:34:53 -
[25] - Quote
CCP Falcon wrote:With the release of the Ascension expansion, we introduced some new account security features in order to further safeguard your EVE Online accounts. Check out this Dev Blog for further information and clarification on the systems that were introduced on Tuesday, November 15th.
This may be a bit unrelated to the subject at hand. But, I'd like to know if or When CCP plans to release the "Genolution Core Slot 5" and "Slot 6" implants into the game? As everyone already knows, the "Slave, Grail and Talisman" implant sets all have 6 slots. With the 6th implant giving a good bonus to any capsuleer that owns the entire set. I sincerely hope that this will happen with the Genolution set of implants. I say this because I have mates that want to play EVE. But, they always neglect to join because they don't want to get utterly smashed by those of us that have been playing the game and training skills for the past 8+ years. |
Zappity
Horde Vanguard. Pandemic Horde
3070
|
Posted - 2016.11.22 01:36:31 -
[26] - Quote
Simeon Lo wrote:CCP Falcon wrote:With the release of the Ascension expansion, we introduced some new account security features in order to further safeguard your EVE Online accounts. Check out this Dev Blog for further information and clarification on the systems that were introduced on Tuesday, November 15th. This may be a bit unrelated to the subject at hand. But, I'd like to know if or When CCP plans to release the "Genolution Core Slot 5" and "Slot 6" implants into the game? As everyone already knows, the "Slave, Grail and Talisman" implant sets all have 6 slots. With the 6th implant giving a good bonus to any capsuleer that owns the entire set. I sincerely hope that this will happen with the Genolution set of implants. I say this because I have mates that want to play EVE. But, they always neglect to join because they don't want to get utterly smashed by those of us that have been playing the game and training skills for the past 8+ years. You already get a bonus for owning the current Genolution set.
Anyway, how would this help new players? Old players would be able to buy the entire set too (and more readily afford them). Your friends would be well advised to join a new player friendly corp to benefit from teamwork. It makes alphas strong.
Zappity's Adventures for a taste of lowsec and nullsec.
|
Tonto Auri
Vhero' Multipurpose Corp
261
|
Posted - 2016.11.22 11:23:38 -
[27] - Quote
Simeon Lo wrote:I have mates that want to play EVE. But, they always neglect to join because they don't want to get utterly smashed by those of us that have been playing the game and training skills for the past 8+ years. So familiarGǪ Nothing seems changed in the past ten years. Tell your "mates" they are wrong. And explain, why. If you've played for at least eight years, you can do that.
Two most common elements in the universe are hydrogen and stupidity.
-- Harlan Ellison
|
billwhizz
EVE CORPORATION 10210116
0
|
Posted - 2016.11.22 14:23:41 -
[28] - Quote
tried changing my now non existent email address on the 14th november , but after several attempts at saving the change i got locked out of my only main account (5 years old) when patch launched.
its now 8 days later despite giving ccp all of the information they asked for in the last response i got off them on 20th november .
not impressed
ticket no . 312657
|
billwhizz
EVE CORPORATION 10210116
0
|
Posted - 2016.11.22 14:30:08 -
[29] - Quote
ps . and i also don't think that changing my payment date on my sub for x days is adequate compensation for this monumental c**k up either ... |
Mip ONE
Katharsis Inc. Gun Fun Alliance
6
|
Posted - 2016.11.24 13:31:36 -
[30] - Quote
Hey,
fantastic update but pleeease it will need more space for contacts. 1024 is to small !!!! It-¦s no good enough with that limited space on it. More contact space for Corporations and more space for personaly standing to set would be so awesome. |
|
HandelsPharmi
Pharmi on CharBazaar
1832
|
Posted - 2017.01.12 08:12:45 -
[31] - Quote
CCP Falcon wrote:With the release of the Ascension expansion, we introduced some new account security features in order to further safeguard your EVE Online accounts. Check out this Dev Blog for further information and clarification on the systems that were introduced on Tuesday, November 15th.
Hello dear support team,
I have started the launcher on my PC, and I have clicked "Forgot password?". After I have entered my email adress, I have received an link to a special new website, where ALL my accounts related to the mail adress are listed.
This are around 100 accounts.
In past I had to know the char name on the account, as a 2nd factor identification. But on this website the account name and the chars on the account are listed.
This means, if somebody has access to my mail adress, the person can see all my accs and chars, and change the password without any problem?
As far as I rememeber, in past it was necessary to know the account name if I pressed the button "Forgot password?".
I have different passwords for all my accounts. I have offline spreadsheets for eve.... but if a hacker gets access to my fuckin email adress, he can change the password of each single account? After changing the password, it is possible to change the mail adress and I would have no access to any account at all.
Totally stupid... |
|
|
|
Pages: 1 2 :: [one page] |