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Author |
Thread Statistics | Show CCP posts - 4 post(s) |
Ryan Eriker
UK Industries The Serenity Initiative
1
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Posted - 2016.12.10 16:01:36 -
[1] - Quote
It seems like every 3 or 4 weeks CCP glitches the launcher for me and I spend a week unable to log in. I put in tickets every time, with almost no response, and I end up with a week of paid play time down the drain.
You guys seriously need to get your sh*t together, and start providing support for your paying customers. |
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CCP Snorlax
C C P C C P Alliance
1150
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Posted - 2016.12.11 11:28:11 -
[2] - Quote
Ryan Eriker wrote:It seems like every 3 or 4 weeks CCP glitches the launcher for me and I spend a week unable to log in. I put in tickets every time, with almost no response, and I end up with a week of paid play time down the drain.
You guys seriously need to get your sh*t together, and start providing support for your paying customers. If you give me more details on your glitch I might be able to figure out what is going on and fix it. This does not provide any useful information, I'm afraid.
CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
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Ryan Eriker
UK Industries The Serenity Initiative
1
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Posted - 2016.12.11 15:25:09 -
[3] - Quote
No, it's a rant.
The details are in my ticket ( which hasn't been answered yet btw)
Anyway, the launcher opens, the window is white and then the "stopped working" box comes up citing qt5webenginecore.dll as the fault module. |
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CCP Snorlax
C C P C C P Alliance
1150
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Posted - 2016.12.11 15:44:16 -
[4] - Quote
Ryan Eriker wrote:No, it's a rant.
The details are in my ticket ( which hasn't been answered yet btw)
Anyway, the launcher opens, the window is white and then the "stopped working" box comes up citing qt5webenginecore.dll as the fault module. We're looking into issues with some virus protections flagging this dll as a virus and interfering with the installation and/or updating. You may need to reinstall the launcher with the virus protection disabled.
If you send me your ticket number I'll follow up on it tomorrow when I'm in the office.
My apologies for the inconvenience, hopefully we can resolve this soon.
CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
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Ryan Eriker
UK Industries The Serenity Initiative
1
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Posted - 2016.12.13 20:52:34 -
[5] - Quote
So other than Uninstall, turn off anti virus and reinstall, what else can I do?
Tried all that, and haven't heard back from support since yesterday morning. |
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CCP Snorlax
C C P C C P Alliance
1150
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Posted - 2016.12.13 21:50:26 -
[6] - Quote
Ryan Eriker wrote:So other than Uninstall, turn off anti virus and reinstall, what else can I do?
Tried all that, and haven't heard back from support since yesterday morning. I noticed in your logs that you have the QT_OPENGL environment variable set to 'desktop'. Try removing that variable - this will force the launcher to use a software OpenGL implementation.
The last update to the launcher had an update to the Qt version, including an updated version of the web engine.
If that doesn't help, please ensure that your video card drivers are up to date.
CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
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Ryan Eriker
UK Industries The Serenity Initiative
1
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Posted - 2016.12.13 22:04:32 -
[7] - Quote
Fix'd. Cheers mate.
It was the OpenGL. |
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CCP Snorlax
C C P C C P Alliance
1150
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Posted - 2016.12.13 22:11:04 -
[8] - Quote
Ryan Eriker wrote:Fix'd. Cheers mate.
It was the OpenGL. Glad to hear it, thank you for your patience.
Do me a favor - please update your ticket with customer support and let them know we figured out the issue.
CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
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Nomistrav
Intaki Liberation Front Intaki Prosperity Initiative
453
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Posted - 2016.12.14 01:03:26 -
[9] - Quote
CCP Snorlax wrote:Ryan Eriker wrote:So other than Uninstall, turn off anti virus and reinstall, what else can I do?
Tried all that, and haven't heard back from support since yesterday morning. I noticed in your logs that you have the QT_OPENGL environment variable set to 'desktop'. Try removing that variable - this will force the launcher to use a software OpenGL implementation. The last update to the launcher had an update to the Qt version, including an updated version of the web engine. If that doesn't help, please ensure that your video card drivers are up to date.
Props man, that was really cool of you to look into that issue directly :P
"As long as space endures,
as long as sentient beings exist,
until then, may I too remain
and dispel the miseries of the world."
~ Vremaja Idama
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Nana Skalski
Taisaanat Kotei
23123
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Posted - 2016.12.30 07:50:37 -
[10] - Quote
Didnt they already made that solution build in? Nevermind, I am reading an old forum thread it seems. (._____.)
Every part of a game helps to tell a story =ƒôò
Where is Angry CONCORD guy when you need him
Osprey =ƒÜÇ
GëíGïüGëí GÖÑ
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Lassao Takarinn
Exploration Frontier inc Tactical-Retreat
0
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Posted - 2017.01.04 09:13:31 -
[11] - Quote
HI, i'm experiencing the same problem
done everything i read in the forum, does notthing |
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