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Blitz Ohmiras
Gutter Snipes
1
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Posted - 2017.03.11 17:25:19 -
[1] - Quote
Anyone else having issues with auto pay from a standard credit/debit card. I have been playing for years and never had an issue on multiple accounts. All of a sudden the transactions are failing on 3 different credit cards entered on 2 different machines with 2 different browsers. CCP claims its the bank, but the banks says they are not even seeing the transaction and all the accounts are good. No, there is no blocking software on any of them and why all of a sudden after years. |
Soel Reit
Dambusters 617 Sq
500
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Posted - 2017.03.11 17:31:49 -
[2] - Quote
i usually use paypal... so.. can't help here..
good luck anyway |
Blitz Ohmiras
Gutter Snipes
1
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Posted - 2017.03.12 13:27:33 -
[3] - Quote
Here is CCP lame response:
GM Iceberg
GM Iceberg (EVE Online)
Mar 12, 04:21 UTC
Please accept my sincerest apologies for the confusion, I was looking at an incorrect account. When looking at the correct one I was able to find out the rejected payments on our servers, and it appears that the issue was caused because of an incorrect number being submitted. If you wish to make sure that your Credit Card information is submitted correctly before your next recurring subscription lapses, please follow the instructions int he following article:
UPDATING YOUR CREDIT CARD DETAILS
Once again, I sincerely apologize for any inconvenience and confusion. If there is anything else at all that I might do for you, then please let me know. Thank you.
Are they trying to tell me that the 1st AUTOMATIC had a wrong number after being successfully used for 2 years, and I also entered it 10 times wrong? This took them 24 hours to figure out and they didn't even offer the game time I lost or any kind of peace offering.
I hope they got this fixed before my second account comes due in a week,
I finally got it to work using the same card through Paypal.
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Soel Reit
Dambusters 617 Sq
515
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Posted - 2017.03.12 16:39:03 -
[4] - Quote
shhhhh don't post GM answers man
it's ccp! they are doing their best <3<3 lmao |
DeMichael Crimson
Republic University Minmatar Republic
59997
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Posted - 2017.03.12 16:43:22 -
[5] - Quote
I understand your frustration. At least the issue got solved.
By the way, I suggest you delete the correspondence from CCP, according to forum rule # 10. Posting of private CCP communication is prohibited.
The posting of private communication between the Game Masters, EVE Team members, Moderators, Administrators of the forums and forum users is prohibited. CCP respect the right of our players to privacy and as such you are not permitted to publicize private correspondence (including support ticket responses and emails) received from any member of CCP staff.
DMC
'The Plan' | California Eve Players | Proposal - The Endless Battle
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Scipio Artelius
The Vendunari End of Life
47286
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Posted - 2017.03.12 16:43:26 -
[6] - Quote
I just paid yesterday on a couple of accounts. No problem at all.
I doubt it's CCP's end, but hope you get it sorted OP. |
ISD Buldath
1096
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Posted - 2017.03.12 18:02:36 -
[7] - Quote
Quote: 10. Posting of private CCP communication is prohibited.
The posting of private communication between the Game Masters, EVE Team members, Moderators, Administrators of the forums and forum users is prohibited. CCP respect the right of our players to privacy and as such you are not permitted to publicize private correspondence (including support ticket responses and emails) received from any member of CCP staff.
Coming to the forums for billing related issues is very much not a thing. Locked.
~ISD Buldath
Instructor King of the Forums! Knight of the General Discussion
Support, Training and Resources Division
Interstellar Services Department
I do not respond to EVE-Mails regarding forum moderation.
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