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    sepopen Announcement:2017/06/17 - Issues With PLEX Vault

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CCP Falcon
CCP Falcon





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Posted - 2017.06.17 20:09:56 - [1] - Quote

Hey guys,

We're aware of an issue currently affecting the PLEX vault and some of our associated purchasing services.

Efforts are currently underway to take care of this issue, please keep an eye on this thread for further updates.

Apologies for the inconvenience this might cause!

UPDATES:

20:00 UTC - INVESTIGATION INTO ISSUES IS ONGOING

CCP Falcon || EVE Universe Community Manager || @CCP_Falcon

Happy Birthday To FAWLTY7! <3

Blade Darth
Blade Darth
Room for Improvement
Limited Expectations



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Posted - 2017.06.17 20:36:56 - [2] - Quote

CCP Falcon wrote:
issue affecting the PLEX vault
The vault itself is the issue (insert Inception trailer music).
AAaaanyway, gl with hunting the bug.

Omen Navy Issue Tutorial

ChRy0 Cadelanne
ChRy0 Cadelanne
Federal Navy Academy
Gallente Federation



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Posted - 2017.06.17 20:37:31 - [3] - Quote

seems to be more, i was stuck rebooted can't even login now :-(

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CCP Falcon
CCP Falcon





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Posted - 2017.06.17 20:40:12 - [4] - Quote

ChRy0 Cadelanne wrote:
seems to be more, i was stuck rebooted can't even login now :-(


Yeah, looks like the issues have spread - apologies for the inconvenience, we're working on it Smile


CCP Falcon || EVE Universe Community Manager || @CCP_Falcon

Happy Birthday To FAWLTY7! <3

Fetouros Kousou
Fetouros Kousou
Kanashii Corporation



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Posted - 2017.06.17 20:43:44 - [5] - Quote

ChRy0 Cadelanne wrote:
seems to be more, i was stuck rebooted can't even login now :-(


Try to click on 'cancel' and enter password again.I successfully connected after this
Zvoma Zvanda
Zvoma Zvanda
Aliastra
Gallente Federation



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Posted - 2017.06.17 20:45:29 - [6] - Quote

Been redirected here after locked thread.

Falcon, my issues is not related to PLEX (or other purchasing services), though I understand this item will be your priority.

My bug is that i cannot move anything out of cargohold into station hanger (nor can ship be repacked, or items jettisoned). I have reinstalled, and re-logged 3 times. May I assume you're looking into this, as well as PLEX problems?
CCP Falcon
CCP Falcon





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Posted - 2017.06.17 20:46:52 - [7] - Quote

Zvoma Zvanda wrote:
Been redirected here after locked thread.

Falcon, my issues is not related to PLEX (or other purchasing services), though I understand this item will be your priority.

My bug is that i cannot move anything out of cargohold into station hanger (nor can ship be repacked, or items jettisoned). I have reinstalled, and re-logged 3 times. May I assume you're looking into this, as well as PLEX problems?


Our focus is on making sure TQ is up and that people can log in - hopefully we'll have this solved soon Big smile

CCP Falcon || EVE Universe Community Manager || @CCP_Falcon

Happy Birthday To FAWLTY7! <3

Xayder
Xayder
Infinitum Cartel
Stella Nova



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Posted - 2017.06.17 20:53:20 - [8] - Quote

Thx CCP

I don't always post, But when i post I do it with my main

Aldran Gentlharp
Aldran Gentlharp
Unidentified Murderers and Young Hack Offenders
Rate My Ticks



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Posted - 2017.06.17 20:54:20 - [9] - Quote

Just a tip.

The error is mostly between Office Chair and Monitor Twisted
Sheldon d'Albion
Sheldon d'Albion



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Posted - 2017.06.17 20:55:04 - [10] - Quote

Hi,

New "developpement", not able to log on two omega account at the same time,
got the usual windows when you try to log at the same time an omega and a alpha account .

Regards
Adiyna Malak
Adiyna Malak
State War Academy
Caldari State



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Posted - 2017.06.17 20:55:08 - [11] - Quote

PLEX vault isn't working the one day I have to play almost all day Evil
Burn Monroe
Burn Monroe
Bros Before Holes



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Posted - 2017.06.17 20:58:00 - [12] - Quote

I usually just press back twice, and I'm in the service I was trying to login to. That's after I get a login error.
CCP Falcon
CCP Falcon





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Posted - 2017.06.17 21:01:42 - [13] - Quote

Login issues should now be resolved, if you're still having problems, please restart your launcher.

PLEX Vault issues are still being investigated, hope to have this sorted soon! Smile


CCP Falcon || EVE Universe Community Manager || @CCP_Falcon

Happy Birthday To FAWLTY7! <3

Zvoma Zvanda
Zvoma Zvanda
Aliastra
Gallente Federation



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Posted - 2017.06.17 21:17:30 - [14] - Quote

Not fixed.

Restarted launcher....still cannot move loot. Any suggestions?
CCP Falcon
CCP Falcon





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Posted - 2017.06.17 21:22:28 - [15] - Quote

Zvoma Zvanda wrote:
Not fixed.

Restarted launcher....still cannot move loot. Any suggestions?


If you're completely stuck and not able to move stuff, you might want to file a ticket with customer support under "Stuck".


CCP Falcon || EVE Universe Community Manager || @CCP_Falcon

Happy Birthday To FAWLTY7! <3

Roxsee Watsonian
Roxsee Watsonian
Asteros Anonymous
It Burns When I'm PvPing



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Posted - 2017.06.17 21:24:20 - [16] - Quote

CCP Falcon wrote:
Zvoma Zvanda wrote:
Not fixed.

Restarted launcher....still cannot move loot. Any suggestions?


If you're completely stuck and not able to move stuff, you might want to file a ticket with customer support under "Stuck".




^^^^ This
Zvoma Zvanda
Zvoma Zvanda
Aliastra
Gallente Federation



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Posted - 2017.06.17 21:29:07 - [17] - Quote

Roxsee Watsonian wrote:
CCP Falcon wrote:
Zvoma Zvanda wrote:
Not fixed.

Restarted launcher....still cannot move loot. Any suggestions?


If you're completely stuck and not able to move stuff, you might want to file a ticket with customer support under "Stuck".




^^^^ This


I had already done 'this'. Thanks for being helpful.
McCavan
McCavan
Moosearmy
Test Alliance Please Ignore



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Posted - 2017.06.17 21:36:19 - [18] - Quote

CCP Falcon wrote:
Login issues should now be resolved, if you're still having problems, please restart your launcher.

PLEX Vault issues are still being investigated, hope to have this sorted soon! Smile




Any update on when the plex issue will be fixed? Have a few to sell or give away for the ablegamers marathon.
Nana Skalski
Nana Skalski
Taisaanat Kotei



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Posted - 2017.06.17 21:40:40 - [19] - Quote

ALL PLEX GONE FROM MY ACCOUNT! Sad

_&g_&a_&g-G-E _&_&G-G_&" _&E-t _&G +s_&G_&l_&g -#_&g-_&s _&"_&E _&"_&g-- _&G s_&"_&E-G-E =tr

_&m-#_&g-G_&g +,s _&G+&+s-G-E _&d_&E+&_&d_&E-G_&` +s_&#-E _&m-#_&g+& -E_&E_&# +&_&g_&g_&` -#+,_&l

_&Es_&-G_&g-E =\G

GkmGo|Gkm GVQ

CCP Falcon
CCP Falcon





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Posted - 2017.06.17 21:42:54 - [20] - Quote

McCavan wrote:
CCP Falcon wrote:
Login issues should now be resolved, if you're still having problems, please restart your launcher.

PLEX Vault issues are still being investigated, hope to have this sorted soon! Smile




Any update on when the plex issue will be fixed? Have a few to sell or give away for the ablegamers marathon.


No ETA as of yet, sorry Smile

CCP Falcon || EVE Universe Community Manager || @CCP_Falcon

Happy Birthday To FAWLTY7! <3

CCP Falcon
CCP Falcon





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Posted - 2017.06.17 21:44:29 - [21] - Quote

Nana Skalski wrote:
ALL PLEX GONE FROM MY ACCOUNT! Sad


Your PLEX aren't gone, your EVE client is just not communicating with our billing system, so it's not displaying a value Smile

We're working on fixing this, sorry for the confusion!

CCP Falcon || EVE Universe Community Manager || @CCP_Falcon

Happy Birthday To FAWLTY7! <3

Tessa Sage
Tessa Sage
Legion of the Wicked Way
ChaosTheory.



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Posted - 2017.06.17 21:45:33 - [22] - Quote

CCP Falcon wrote:
the issues have spread - apologies for the inconvenience, we're working on it Smile


Is it anything to do with the Hed constellation in Heimatar space getting a good splash the other night?
McCavan
McCavan
Moosearmy
Test Alliance Please Ignore



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Posted - 2017.06.17 21:46:06 - [23] - Quote

CCP Falcon wrote:
McCavan wrote:
CCP Falcon wrote:
Login issues should now be resolved, if you're still having problems, please restart your launcher.

PLEX Vault issues are still being investigated, hope to have this sorted soon! Smile




Any update on when the plex issue will be fixed? Have a few to sell or give away for the ablegamers marathon.


No ETA as of yet, sorry Smile



Thanks for the update Falcon.
Guong Men Pareleru
Guong Men Pareleru
Opera Gomera Liquidate 02



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Posted - 2017.06.17 21:53:56 - [24] - Quote

just for a headsup .. my account holding the plex ...has them still .. but has logged in short after downtime and since not logged out ... the 4 plex I found today in Rogue Swarm sites .. are not displayed in the plex vault ... I'll wait patiently for them to return
Borondahl
Borondahl
Celtic Roots



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Posted - 2017.06.17 22:02:55 - [25] - Quote

Unfortunately i just bought something from the store Roll .
Hope the transaction is not lost in your Database.
Zzunmaker Y
Zzunmaker Y
Free Trade No Tax



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Posted - 2017.06.17 22:15:48 - [26] - Quote

I moved 240 plex into my vault right before it went down and now its all missing. i'm assuming its going to comeback soon enough?
McCavan
McCavan
Moosearmy
Test Alliance Please Ignore



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Posted - 2017.06.17 22:18:33 - [27] - Quote

Zzunmaker Y wrote:
I moved 240 plex into my vault right before it went down and now its all missing. i'm assuming its going to comeback soon enough?


I just logged in and can see my plex again. So seems like things are getting back online.

[EDIT] Can't do anything with it yet, but seems to be coming online.
Roland Diaz
Roland Diaz
Pandemic Horde Inc.
Pandemic Horde



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Posted - 2017.06.17 22:19:10 - [28] - Quote

Doubt this will help but it might,

The 110 plex that I bought were in my vault, but I couldn't sell them. A "Item specified for sell is not valid" message kept coming up.
About an hour after that, they disappeared from the vault entirely. I think that was around the same time y'all posted this thread on the launcher. Now I can see the plex again in my vault but when I try to sell, same message is popping up. " Item specified for sell is not valid"
McCavan
McCavan
Moosearmy
Test Alliance Please Ignore



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Posted - 2017.06.17 22:24:27 - [29] - Quote

Just moved my plex from the vault to my hanger. Thanks for the quick response CCP.
CCP Falcon
CCP Falcon





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Posted - 2017.06.17 22:25:18 - [30] - Quote

PLEX services are now restored, apologies for the outage!
Big smile

CCP Falcon || EVE Universe Community Manager || @CCP_Falcon

Happy Birthday To FAWLTY7! <3

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