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    sepopen Announcement:2017/06/17 - Issues With PLEX Vault

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Author Thread Statistics | Reply to Topic | Show CCP posts - 13 post(s)
Astares Van Thanatos
Astares Van Thanatos
ArcJet Heavy Industries



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Posted - 2017.06.17 22:26:05 - [31] - Quote

Deleted.
Zzunmaker Y
Zzunmaker Y
Free Trade No Tax



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Posted - 2017.06.17 22:30:02 - [32] - Quote

CCP Falcon wrote:
PLEX services are now restored, apologies for the outage!
Big smile


I bought 240 plex earlier in a station and I remote transferred them to my plex vault using move to plex vault option. right after I did that and the plex disappeared from my assets the plex vault system just went down completely, now its back up but I can't find the plex anywhere, not my hanger, plex vault, and even the corp assets

should I submit a ticket for this?
Merlin Minayin
Merlin Minayin
Viziam
Amarr Empire



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Posted - 2017.06.17 22:36:30 - [33] - Quote

Zzunmaker Y wrote:
CCP Falcon wrote:
PLEX services are now restored, apologies for the outage!
Big smile


I bought 240 plex earlier in a station and I remote transferred them to my plex vault using move to plex vault option. right after I did that and the plex disappeared from my assets the plex vault system just went down completely, now its back up but I can't find the plex anywhere, not my hanger, plex vault, and even the corp assets

should I submit a ticket for this?


All my PLEXes just disappeared from my VAULT
Moridin Mandarb
Moridin Mandarb
Amok.
Goonswarm Federation



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Posted - 2017.06.17 22:40:14 - [34] - Quote

Thanks, CCP for working hard on the weekend to get this problem resolved.
CCP Explorer
CCP Explorer
C C P
C C P Alliance





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Posted - 2017.06.17 23:27:47 - [35] - Quote

Aldran Gentlharp wrote:
Just a tip.

The error is mostly between Office Chair and Monitor Twisted

Thanks for the tip; I was at home, should I get someone to check my office chair? Blink

Erlendur S. Thorsteinsson | Senior Development Director | EVE Online // CCP Games | @CCP_Explorer

CCP Explorer
CCP Explorer
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Posted - 2017.06.17 23:28:10 - [36] - Quote

Sheldon d'Albion wrote:
Hi,

New "developpement", not able to log on two omega account at the same time,
got the usual windows when you try to log at the same time an omega and a alpha account .

Regards

Fixed now?

Erlendur S. Thorsteinsson | Senior Development Director | EVE Online // CCP Games | @CCP_Explorer

CCP Explorer
CCP Explorer
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Posted - 2017.06.17 23:29:31 - [37] - Quote

Borondahl wrote:
Unfortunately i just bought something from the store Roll .
Hope the transaction is not lost in your Database.

If you don't find your items, then please send us a support request so we can sort it out.

Erlendur S. Thorsteinsson | Senior Development Director | EVE Online // CCP Games | @CCP_Explorer

CCP Explorer
CCP Explorer
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Posted - 2017.06.17 23:30:30 - [38] - Quote

Zzunmaker Y wrote:
CCP Falcon wrote:
PLEX services are now restored, apologies for the outage!
Big smile


I bought 240 plex earlier in a station and I remote transferred them to my plex vault using move to plex vault option. right after I did that and the plex disappeared from my assets the plex vault system just went down completely, now its back up but I can't find the plex anywhere, not my hanger, plex vault, and even the corp assets

should I submit a ticket for this?

If you can't find them, then please send us a support request.

Erlendur S. Thorsteinsson | Senior Development Director | EVE Online // CCP Games | @CCP_Explorer

CCP Falcon
CCP Falcon





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Posted - 2017.06.18 00:02:05 - [39] - Quote

To echo CCP Explorer's comments, anyone who's missing PLEX should contact customer support via billing support ticket.

There's also a notification in the launcher for those who're logging in after the issues:


CCP Falcon || EVE Universe Community Manager || @CCP_Falcon

Happy Birthday To FAWLTY7! <3

Guong Men Pareleru
Guong Men Pareleru
Opera Gomera Liquidate 02



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Posted - 2017.06.18 11:03:22 - [40] - Quote

Hey Falcon and Explorer - how about we FINALLY get a HISTORY for Plex Vault to SEE what is happening in there ... its really annoying if you use one account to manage your plex and thus have many transactions ... or do I really need to run Excel and make a growing table to keep track of what happens in the plex vault ???
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