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Thread Statistics | Show CCP posts - 6 post(s) |
Random Lust
Gladiators of Rage DeStInY.
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Posted - 2008.03.14 23:40:00 -
[1]
So, after the booster patch my refiner array does not give an output after refining ICE. I put the ICE in the refiner, right click and run the process. An hour later I come back, the countdown is complete but the hold is empty. Hmm.. So for testing purposes I tried to put more ice in the hold. It says, ôYou cannot add material while a refining process is running.ö (Or something like that.) So, I off-lined the array and on-lined it. Put some more ice in and ran the refining process. An hour later the same thing happened. Hmm, maybe IÆm bugged. So I had a corp. mate run it. Same thing. However, before the hot-fix downtime my corp. mate ran it(not sure if the process was running during down time or not) and then retrieve his material after the server come back online. Even weirder, he did another load after retrieving the initial goods and ran another successful process. Then I took the second batch of goods out and put in my ICE, only to find the bug after the refining completion. IÆve sent two petitions, and would send more if EVE would let me, but have gotten no response û 24 hours later. I left the refiner online bugged (where the cycle is complete but cannot put ICE into the holding area because it thinks it is still running) so that when they review my petition they will see the bugged array.
A second issue is the lab structure. I meet a person in the 'help' channel. He briefly describes his problem as ônot being able to access his labs.ö Kind of vague I know but I imagine that if you use labs structures- it makes since.
Just wanted to put this up. Maybe others have issues, maybe not.
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Cyleightor
NavCop Research Brotherhood of the Spider
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Posted - 2008.03.15 00:06:00 -
[2]
We've also encountered the problem refining ice. We put a batch in and got nothing in return. We petitioned it, so we shall see what happens.
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BatfinkAirwolf
Freeworlds United Inc Southern Connection
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Posted - 2008.03.15 02:59:00 -
[3]
i have the same problem burning ice after i came home from work after the hot-fix downtime at our POS
Will check the refinery array when i get in from work later on today to see if my ice turns up and has been refined ??
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Lunch Money
Teylas Inc. Rare Faction
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Posted - 2008.03.15 10:22:00 -
[4]
I have also problem with POS, but problem with moon harvester structures. Keeps saying onlining for past 2 days. And when I anchored silo and moon harvester first time tower didnt even see them. Keep saying no achored stuctures in range of tower in production tab. Clear links helped but only too see structures.
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Mos7Wan7ed
Gladiators of Rage DeStInY.
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Posted - 2008.03.15 17:20:00 -
[5]
Edited by: Mos7Wan7ed on 15/03/2008 17:21:15 ok might have a solution. i refined twice with my refiner no prob then a corp mate did a cycle fine no prob, but when a cycle completed while he was out of system it bugged. trying one more time after it bugged to see if it completes a cycle while in system. ill let you know the outcome.
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Maestro Ulv
Edyta Enterprises Sylph Alliance
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Posted - 2008.03.15 17:26:00 -
[6]
Same problem here and more corps that i know off.
We need this fixing now, 0.0 POS need that refiner in normal working order. Unless of course CCP are willing to send me and everyone else a bunch of isk to buy 'topes and jump it in system for us... which aint gonna happen.
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Mos7Wan7ed
Gladiators of Rage DeStInY.
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Posted - 2008.03.15 18:19:00 -
[7]
Edited by: Mos7Wan7ed on 15/03/2008 18:19:37 process completed on a "bugged" refinery.. started in a pod i was on grid the entire cycle and it correctly output to the hold.
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Mos7Wan7ed
Gladiators of Rage DeStInY.
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Posted - 2008.03.15 18:44:00 -
[8]
Edited by: Mos7Wan7ed on 15/03/2008 18:44:01 -
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Annastcia
Sgt Peppards Homicidal Lunatics Crazies Brigade
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Posted - 2008.03.15 22:30:00 -
[9]
I am also having this problem, have lost 80units of ice have another 80 in the refinerys atm waitingfor a GM to sort it out.
Probably be waiting a very very long time ( read 6 weeks to get things sort with the last patch )
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Mos7Wan7ed
Gladiators of Rage DeStInY.
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Posted - 2008.03.16 04:23:00 -
[10]
4 more processes completed. they seem to complete if you are on grid with the refinery as it completes.
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BatfinkAirwolf
Freeworlds United Inc Southern Connection
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Posted - 2008.03.16 04:32:00 -
[11]
did two refined jobs with clear ice with no problems tonight i left my char by the refinery array the whole 2 hours
So i only lost 40 ice the other night not 100% sure where it disappear to ?? but switching the refinery off then back online enable me to reused it again
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Jae Dahler
Menzies' Bastards
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Posted - 2008.03.17 00:05:00 -
[12]
Yes this happed to us as well, first refine after the patch then it was fine until today when it happened again. Petition sits open and unloved. I hope they take this seriously since not everyone can mine when they like and I can imagine what would happen if a POS ran out of gas.
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Annastcia
Sgt Peppards Homicidal Lunatics Crazies Brigade
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Posted - 2008.03.17 00:16:00 -
[13]
possible soultion, after down time get someone else from your corp who hasn't been near the refineries to try getting the refined products out, it worked for us, but then the next refine the same thing happened again >_<, maybe you are only allowed one refine a day and CCP forgot to tell us, who would know. still our petition sits and waits.
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riggerz
Edyta Enterprises Sylph Alliance
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Posted - 2008.03.17 14:57:00 -
[14]
*Bump* For a major problem still not sorted and a boat load of petitions still not answered.
Come on CCP, fix your errors?
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Random Lust
Gladiators of Rage DeStInY.
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Posted - 2008.03.17 15:42:00 -
[15]
Edited by: Random Lust on 17/03/2008 15:42:54 So, it would seem that if you run a refining process and it does not return anything, it will be there after downtime. For the past 3 days I've gotten my Isotopes from a lost process after a downtime. *Note* if you offline and run another successful process, you will not get two loads after downtime. Perhaps the server-reset catches the bug and forces an output.
Anyone else know if you get your goods if you wait the entire process time by the refiner?
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Maestro Ulv
Edyta Enterprises Sylph Alliance
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Posted - 2008.03.17 21:17:00 -
[16]
Originally by: Random Lust
Anyone else know if you get your goods if you wait the entire process time by the refiner?
I can confirm that you do get the load from the first run after DT if you stand next to it for 3 hours or however depending on your refiner size.
However this is *if* eve stays stable for as long as 3 hours... and thats not been so easily doable the last week.
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CCP Casqade
C C P
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Posted - 2008.03.17 21:22:00 -
[17]
This could have been because of the node deaths that we have occur on Tranquility over the weekend. Are you still having issues like this after todays downtime? If you have, please let us know in a bug report.
If you have items disappear that do not come back after downtime, please file a petition and they should be given back to you as soon as possible.
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Gashon
The Nietzian Way Hydra Alliance
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Posted - 2008.03.18 01:10:00 -
[18]
We are still having this problem at this moment. Refining job should have finished hours ago but no ice products, no graphics stating the job is still running, and this message when we try to put in more ice:
01:09:24 Notify You cannot put Dark Glitter in the Intensive Refining Array while it is active.
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Random Lust
Gladiators of Rage DeStInY.
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Posted - 2008.03.18 19:46:00 -
[19]
Originally by: CCP Casqade This could have been because of the node deaths that we have occur on Tranquility over the weekend.
It could be? We have done the entire testing for you and have pin-pointed the bug û- If the person is not on grid as the refining job completes it bugs out and does not return the output till after the next downtime. -- But even this is difficult because connection lose.
Originally by: CCP Casqade Are you still having issues like this after todays downtime?
Yes, WE are still having problems with this. Was a bit excited when you responded; thought maybe we would see some sign of effort toward bug correction. Yet, ... I've lost another batch as IÆm sure many other folks did after your optimistic suggestion.
Originally by: CCP Casqade If you have, please let us know in a bug report.
I would send you a bug report like you suggested but, I still have the 2 open û from 5 days ago UNanswered.
Originally by: CCP Casqade If you have items disappear that do not come back after downtime, please file a petition and they should be given back to you as soon as possible.
Wait for downtime? Many of us rely on a constant use of a refining array to keep our network of POSs up and running. If we disconnect and/or canÆt make it to babysit the array durning completion, that structure must be off-lined to allow for another refining chance. Your suggestion to wait is impossible for some.
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Aprudena Gist
GoonFleet GoonSwarm
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Posted - 2008.03.18 19:56:00 -
[20]
they seem to have randomly stopped shooting blues which is nice thou.
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CCP Casqade
C C P
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Posted - 2008.03.18 21:22:00 -
[21]
Originally by: Random Lust
I would send you a bug report like you suggested but, I still have the 2 open û from 5 days ago UNanswered.
Bug reports are unrelated to petitions. Bug reports is done using the bug report system. Petitions go to Customer support.
Here is how you bug report:
1. Read this: http://oldforums.eveonline.com/?a=topic&threadID=585921 2. Go here: https://bugs.eve-online.com/newbugreport.asp
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Arcadia Seith
Black Wolves Rule of Three
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Posted - 2008.03.18 23:48:00 -
[22]
I filed a bug report 10 hours ago and got an acknowledgement as below.
This is a really critical issue for those of us maintaining POS networks. We can't last 24 hours on a single refine. Any chance you could let us know your progress in finding the problem?
thanks
Arcadia
Thank you for your bugreport - ID:54948 Title: POS refinery not working properly
We are already aware of this problem, and have added your bugreport to the existing issue in our defect tracking system.
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Cylab
Fighters of Kobol
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Posted - 2008.03.19 02:00:00 -
[23]
Originally by: CCP Casqade
Originally by: Random Lust
I would send you a bug report like you suggested but, I still have the 2 open û from 5 days ago UNanswered.
Bug reports are unrelated to petitions. Bug reports is done using the bug report system. Petitions go to Customer support.
Here is how you bug report:
1. Read this: http://oldforums.eveonline.com/?a=topic&threadID=585921 2. Go here: https://bugs.eve-online.com/newbugreport.asp
IS THAT ALL YOU GONNA SAY CASQADE???? Where is the solution? Where is the apology from CCP for this neverending ****ups? You fixing one problem by creating 5 another ones. Refineries doesn't work as they should, last night we had suddenly extended DT and instead of 15 min it was 3 hours. I have lost 7 hours of skills couse I just couldn't wait till 2am in morning. START DOING SOMETHING and stop asking us if we still have the problem.
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Maestro Ulv
Edyta Enterprises Sylph Alliance
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Posted - 2008.03.19 02:08:00 -
[24]
To be fair to Casqade, I doubt its only down to him to fix this.
However at the moment this "bug" is seriously crippling a lot of 0.0 and any petitions for the lost ice products at least from our corp have been unanswered. This is causing a lot of pressure on our POS managers and forcing us to go outside to empire for fuel or run pathetic loads several jumps to a decent outpost to get a refine.
We need this now or we need something in place to make up the loss quickly or stop the POS going offline.
Yes we can sit for three hours next to them but seriously this is a game yeah? I personaly dont want to spend 3 hour shifts sat in space next to the damn thing. Can go AFK? yeah sure but we don't exactly pay to play like that and if your fueling a lot of POS then your looking at a lot more than 3 hours.
I don't care if you offline eve for 24 hours again to fix this, just do it. Just make sure you stop the timer on the POS before ya do it.
Please.
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Mos7Wan7ed
Gladiators of Rage DeStInY.
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Posted - 2008.03.20 02:01:00 -
[25]
https://bugs.eve-online.com/mybugreports.asp?Action=View&ID=55079
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Random Lust
Gladiators of Rage DeStInY.
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Posted - 2008.03.20 07:02:00 -
[26]
Originally by: CCP Casqade If you have items disappear that do not come back after downtime, please file a petition and they should be given back to you as soon as possible.
Thank you for your bugreport - ID:54983 Title: POS refining array not giving an output.
We are already aware of this problem, and have added your bugreport to the existing issue in our defect tracking system.
-Ok, filed a "bug report" like you said. I've received no reimbursement like you said; but MORE importantly, nothing has been done. The simple automated response even more infuriates me to see a setting of auto-pilot as if the Dev. Team is out to lunch. Not even a simple public message suggesting a solution in sight. Give us something... anything... lie to us if you have to.
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Apul MadeekAoud
Clandestine Interstellar Solutions Sempiternus
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Posted - 2008.03.20 12:22:00 -
[27]
I too have been hit with this issue last night. 200 units of ice, gone. I have petitioned it, so we will see what comes from this. And to those who might have found a work-around for it, does it work to stay at the refinery every time, or is this just a dumb luck thing where it might work 50% of the time?
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scim atar
Phantom Squad Insurgency
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Posted - 2008.03.20 15:12:00 -
[28]
Check it after dt was in ours after that. But Omg poss are all borked atm jump bridges refinery arrays linked structures all having problems
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Random Lust
Gladiators of Rage DeStInY.
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Posted - 2008.03.20 16:37:00 -
[29]
Originally by: Apul MadeekAoud I too have been hit with this issue last night. 200 units of ice, gone. I have petitioned it, so we will see what comes from this. And to those who might have found a work-around for it, does it work to stay at the refinery every time, or is this just a dumb luck thing where it might work 50% of the time?
My corp mates and I have found that as long as the person who started the refining process is present at the array when it completes, it always gives an output.
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scy the
Phantom Squad Insurgency
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Posted - 2008.03.20 18:04:00 -
[30]
Originally by: Random Lust
Originally by: Apul MadeekAoud I too have been hit with this issue last night. 200 units of ice, gone. I have petitioned it, so we will see what comes from this. And to those who might have found a work-around for it, does it work to stay at the refinery every time, or is this just a dumb luck thing where it might work 50% of the time?
My corp mates and I have found that as long as the person who started the refining process is present at the array when it completes, it always gives an output.
well wish it was that way just had 2 full refineries finish and the char never moved and both refineries empty. Fix This Crap Why spend all the time in this game to do these things to have to sit and wait for 2or 3 weeks to get something resolved unless they want to supply the fuel for the poss in a dif manner this is making game play impossible.Total lack of concern and pre printed responses telling you to wait we will look at it doesn't replace all my waisted time on things such as this i need the fuel now not 3 weeks or a month from now
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