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Calless
Imperial Academy
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Posted - 2008.03.17 21:46:00 -
[1]
Edited by: Calless on 17/03/2008 21:54:17
Edited by: Calless on 17/03/2008 21:47:53
For the last 12 hours I've not been able to connect to the game, or even access www.eve-online.com from my commercial ISP. I contacted support for my ISP and they said that other commercial level services in Australia were also affected, but that business level services could connect.
They suggested that the problem was at CCP's end. Connecting from work seems to confirm what they say.
Pings to www.eve-online almost always timeout. Sometimes a couple of packets get through.
Pinging www.eve-online.com [87.237.39.199] with 32 bytes of data:
Reply from 87.237.39.199: bytes=32 time=323ms TTL=107
Reply from 87.237.39.199: bytes=32 time=318ms TTL=107
Request timed out.
Request timed out.
Here's a traceroute showing timeouts on the last two hops.
Tracing route to www.eve-online.com [87.237.39.199]
over a maximum of 30 hops:
1 2 ms 2 ms 2 ms 218-215-61-134.people.net.au [218.215.61.134]
2 22 ms 22 ms 20 ms 202-154-66-165.people.net.au [202.154.66.165]
3 21 ms 21 ms 20 ms sr-gdr-lnsa-l0.people.net.au [202.154.66.51]
4 21 ms 21 ms 22 ms sr-knt-bdr-a-1804.people.net.au [202.154.83.61]
5 149 ms 227 ms 252 ms sr-gdr-bdr-a-1144.people.net.au [218.214.224.249]
6 34 ms 33 ms 33 ms PeopleTelecom.gw1.syd2.asianetcom.net [203.192.136.165]
7 33 ms 35 ms 33 ms gi3-0.cr1.syd1.asianetcom.net [202.147.40.177]
8 180 ms 178 ms 179 ms po8-0.gw2.sjc1.asianetcom.net [202.147.50.157]
9 179 ms 177 ms 178 ms ge3-11.fr3.sjc.llnw.net [68.142.116.249]
10 178 ms 179 ms 185 ms ve5.fr4.sjc.llnw.net [69.28.171.210]
11 236 ms 228 ms 228 ms tge1-1.fr3.ord.llnw.net [69.28.171.65]
12 239 ms 231 ms 238 ms ve6.fr4.ord.llnw.net [69.28.172.42]
13 268 ms 257 ms 255 ms tge11-3.fr3.lga.llnw.net [69.28.171.194]
14 324 ms 325 ms 324 ms tge1-2.fr3.lon.llnw.net [69.28.171.126]
15 328 ms 324 ms 324 ms ve5.fr4.lon.llnw.net [69.28.171.138]
16 * * 322 ms ccp.ve201.fr3.lon.llnw.net [87.248.208.150]
17 * * * Request timed out.
18 * * * Request timed out.
19 327 ms * 321 ms 87.237.39.199
Here's a happier traceroute, also from Australia from a business level service.
Tracing route to www.eve-online.com [87.237.39.199]
over a maximum of 30 hops:
1 1016 ms 577 ms 126 ms 10.14.150.10
2 63 ms 103 ms 76 ms 10.14.0.1
3 75 ms 74 ms 125 ms lns10.syd7.internode.on.net [150.101.197.27]
4 90 ms 198 ms 548 ms vl14.cor2.syd7.internode.on.net [150.101.120.83]
5 1552 ms 344 ms 306 ms gi0-0.bdr1.syd7.internode.on.net [150.101.199.23
1]
6 305 ms 538 ms 259 ms pos4-1.bdr1.sjc2.internode.on.net [203.16.213.49
]
7 260 ms 516 ms 269 ms 10ge5-3.fr1.sjc.llnw.net [206.223.116.123]
8 348 ms 450 ms 427 ms ve5.fr4.sjc.llnw.net [69.28.171.210]
9 351 ms 338 ms 336 ms tge1-1.fr3.ord.llnw.net [69.28.171.65]
10 345 ms 345 ms 344 ms ve6.fr4.ord.llnw.net [69.28.172.42]
11 337 ms 795 ms 334 ms tge11-3.fr3.lga.llnw.net [69.28.171.194]
12 452 ms 1040 ms 990 ms tge1-2.fr3.lon.llnw.net [69.28.171.126]
13 532 ms 449 ms 574 ms ve5.fr4.lon.llnw.net [69.28.171.138]
14 404 ms 403 ms 403 ms ccp.ve201.fr3.lon.llnw.net [87.248.208.150]
15 405 ms 407 ms 403 ms 87.237.39.199
Anyone else in Australia having similar problems? Though if, like me, you can't even connect to the website or forums then you might not be able to post at all unless you have another connection to use...
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Chi Hun
Sacred Templars
DeStInY.
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Posted - 2008.03.18 04:21:00 -
[2]
I use Internode - works fine for me, and has been for the past 12 hours (well - forever really  )
I got a mate who is also online at the moment. He's not with Internode, but another ISP.
Both of us have normal home grade ADSL connections.
Problem is definetely with your ISP.
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Amonshige
Axe Gang
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Posted - 2008.03.18 13:31:00 -
[3]
Edited by: Amonshige on 18/03/2008 13:34:38
Hi,
This is not related to our ISP exactly (I don't know OP). I use people.net as well and have had very similar problems for the last 28 hours or so.
Pings around the people.net.au network are fine, fast. The response times start getting bad on the level3 network and llnw.net.
I've seen averages of 20-40% packet loss to tranquility, sometimes 60%, oftentimes it'll come back 100% loss. Playing the game, I haven't even bothered flying, just looking at the market is extremely frustrating. (Similar results with tranquility and myeve.eve-online.com). And yeah, logging in can take a long time, or multiple tries.
As a test I ran a similar monitor on google.co.uk (as well as google.com.au and macromedia.com for some extra info), google.co.uk shows similar results (though not quite as bad). Whereas, the other tests (non-uk) show fine and reasonable responses.
This does not appear to be related to the 1.1 patch at all, possibly not even related to CCP. I guess it's something to do with some interwebs backbone routing table that is beyond my knowledge.
If anybody could please shed some light on this situation it would be much appreciated. I'm thinking it's going to be a matter of cross our fingers and wait for some unknown tech in some unknown office in London to plug something back in.
*edit I haven't bothered talking to ISP yet as I can see that it's probably not their network that's the problem, but I'll call and hassle them in the morning to see if I can get some more info.
Good luck OP. |
Jimoto
Irrational Bandits
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Posted - 2008.03.18 13:41:00 -
[4]
Using internode here, haven't had any problems ever with EVE. There may be a problem with your ISP or its upstream providers. Usually the problem will resolve itself sooner or later. If you call and they acknowledge there is an issue then you should be able to keep call them for status updates.
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schmarty pants
State War Academy
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Posted - 2008.03.18 14:04:00 -
[5]
 Originally by: Jimoto
Using internode here
Also.
No probs here.
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Damin Hayes
Hedion University
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Posted - 2008.03.18 16:10:00 -
[6]
Edited by: Damin Hayes on 18/03/2008 16:10:11
disagree with the ISP problem. I have the same last steps in tracert. I had a very stable connection to tranquility and now no connection. I had the luck to get a employee of the company which owns the datacenters with llw in the adress and runned a ping to my ISp from several dartacenters and got no errors. he said it seems the problem is between their datacenters and ccp servers on ccp side. i have a post with my tracert route in new issues thread
http://myeve.eve-online.com/ingameboard.asp?a=topic&threadID=718114&page=3
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Calless
Imperial Academy
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Posted - 2008.03.18 21:57:00 -
[7]
A couple of other people have posted on PeopleTelecom's forum with the same problem.
I don't know a lot about networking but if, as you say, the problem is between the backbone and CCP's servers then why would it not be affecting everyone? 15 hops (or whatever) into the traceroute, aren't we all effectively doing exactly the same thing by then?
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Amonshige
Axe Gang
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Posted - 2008.03.18 22:56:00 -
[8]
Originally by: Calless
A couple of other people have posted on PeopleTelecom's forum with the same problem.
I don't know a lot about networking but if, as you say, the problem is between the backbone and CCP's servers then why would it not be affecting everyone? 15 hops (or whatever) into the traceroute, aren't we all effectively doing exactly the same thing by then?
No not necessarily.
e.g. you and i may go
ISP ->a->b->c->tranquility
some other isp may use a different net and go
ISP ->d->e->c->tranquility
I think the only definite point of similarity is tranquility, you can get there from many routes. (Not big on networking me  ).
And good to see proof in the other thread it's not just people.net.au with some trace running through .ro (romania?). |
Chi Hun
Sacred Templars
DeStInY.
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Posted - 2008.03.18 23:41:00 -
[9]
Its important to clarify that the issue is not with CCP - but one of the 'hops' close to their network. It seems some ISP are using the 'bad' hop, thus giving you connection issues.
Other ISPs (like Internode) are obviously using another route to the CCP servers, thus no problem
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Seinse
School of Applied Knowledge
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Posted - 2008.03.19 00:21:00 -
[10]
Edited by: Seinse on 19/03/2008 00:25:09
I'm having similar issues and don't know why this started after the T1.1 patch was implemented. The game was running great prior to the patch.
I'm connecting from Minnesota, through hickorytech.net.
My pings are in the 130 to 140 range, but I'm seeing a high % of packet loss after I hit IP 4.68.106.93, ae-1-110.ebr1.London1.Level3.net(up to 80 to 90% PL's at times) and this continues on to the Eve server.
I use pingplotter:
Hop's 1 thru 15 are good with no PL's
Hop PL% IP DNSName
16 80 4.68.106.93, ae-1-110.ebr1.London1.Level3.net
17 33 4.68.116.75, ae-0-53-gar1.London1.Level3.net
18 26 195.50.91.22, ------------
19 44 87.237.38.199, ------------
20 35 87.237.38.200, ------------
What I don't understand is why am I getting these high PL's now after the T1.1 patch, while before I never had any? I running a 3mb DSL line from Hickorytech.net which goes through the Level3.net route. However if I run pingplotter from my work station, different ISP, I see no PL's at all?
How does one get the route changed or fixed? My ISP states it's a Level3.net issue as to why the PL's are being dropped when I hit London.
Waiting on a petition response, but the don't run programs in the background is not a very good answer. I had no issues with it prior to the T1.1 patch, and now I don't run any programs in the background and still have the PL's.
Very frustrated.
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Amonshige
Axe Gang
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Posted - 2008.03.19 00:58:00 -
[11]
Originally by: Seinse
Edited by: Seinse on 19/03/2008 00:25:09
but the don't run programs in the background is not a very good answer. I had no issues with it prior to the T1.1 patch, and now I don't run any programs in the background and still have the PL's.
Sounds like a generic tech response to be honest. Who said that?
I'm pretty sure this problem is not related to the patch. I was running fine since 1.1 implementation up until 2 days ago. Also, there are (apparently) very few other people having this issue, and obviously a lot of people without any problems (see posts above). That being said, a lot of lag whine threads could be related, being made by people too ignorant or lazy to do a little testing themselves.
At the moment it looks like an intermediate service having problems, not CCP (note you're also going through level3.net same as at least a couple of us). |
Amonshige
Axe Gang
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Posted - 2008.03.19 14:45:00 -
[12]
For me, the problem is resolved. Has been ok for most of the afternoon. I can't post the GM response to my petition of course, if you want details in game you're welcome to evemail me.
And for the record, the final GM response was given after I had notified them that the problem had seemed to have resolved itself, so many thanks to CCP for the extra infos and investigation.
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