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CCP Saint
C C P
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Posted - 2008.03.18 14:16:00 -
[1]
The extended Downtime announced in this thread has been completed and Tranquility is now up and running. Please keep the feedback and questions in this thread to have it gathered in one place.
Saint
Community Representative
CCP Games, EVE Online
Email / Netfang
Do Not Click Here
"Contrary to what most people say, the most dangerous animal in the world is not the lion or the tiger or even the elephant. It's a shark riding on an elephant's back, just trampling and eating everything they see."
Owner of the most green grey beanie ever. P.S. This is green. |
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Kuvek
Aliastra
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Posted - 2008.03.18 14:17:00 -
[2]
So, what went wrong? Was the fix deployed in the end?
Thanks
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Riho
Mercenary Forces
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Posted - 2008.03.18 14:17:00 -
[3]
do you mean THIS thread or the linked one... the linked one is locked allready :P
----------------------------------
This is Me, fighting stupidity one post at a time.
PS: There are no computer BUGs, there is stuff called "Random Features"
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EnacheV1
Hunters Agency
Firmus Ixion
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Posted - 2008.03.18 14:18:00 -
[4]
FPS problem was fixed `?
Ofc "this is my opinion and not that of my Alliance".
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Sma Zakalwe
School of Applied Knowledge
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Posted - 2008.03.18 14:19:00 -
[5]
Nope FPS issue has not been fixed.
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Andrue
Hammers Academy
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Posted - 2008.03.18 14:21:00 -
[6]
 Originally by: Kuvek
So, what went wrong? Was the fix deployed in the end?
Thanks
Both ends, I think.
--
(Sarcastic mission running veteran)
[Brackley, UK]
My budgie can say "ploppy bottom". You have been warned. |
Miyamoto Uroki
PURE Legion
Pure.
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Posted - 2008.03.18 15:01:00 -
[7]
You want feedback? Get back to work and iron out the fps issue! And its not the issue itself I am so angry about.
It's the lack of information that ccp became popular for in these days. Still curse you CCP!!!
Originally by: Puupuu
dude... your face
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Trolsk
Red.
Red Republic
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Posted - 2008.03.18 15:23:00 -
[8]
Thanks, now Eve caused total system crash when looking through market...
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Seviere
XBeyond
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Posted - 2008.03.18 15:38:00 -
[9]
Painfull experience watching you guys fail day after day since the so called boost pacth. We, players, have lost hours and hours of game time and, worst than that, were kept waiting and looking at our pc's hours and hours, just because CCP can't keep their word when it comes to schedules.
Tell you what, close the ******* server for how long it takes to fix everything. If you managed to do that, then maybe you'll gain some respect back. |
Adriana Electra
Caldari State Defense Force
New Eden Research
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Posted - 2008.03.18 15:44:00 -
[10]
Work on your communication and customer service I say.
Thanks,
Adriana.
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Ishika
3MCI
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Posted - 2008.03.18 17:06:00 -
[11]
Originally by: Adriana Electra
Work on your communication and customer service I say.
Thanks,
Adriana.
What he said.
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Talkuth Rel
Republic Military School
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Posted - 2008.03.18 20:00:00 -
[12]
Originally by: Ishika
Originally by: Adriana Electra
Work on your communication and customer service I say.
Thanks,
Adriana.
What he said.
Ditto again.
1. Keep to your schedules.
2. Announce all variations in schedules well in advance (not 5 minutes after anyone can do anything about it).
3. When things go horribly wrong unexpectedly, continually update your status to your customers. Do not say "it'll be over in half an hour" and then disappear for 3 hours without any word.
4. If things are going horribly wrong unexpectedly more than once or twice in six months, you seriously need to reevaluate your planning/testing model. There is no reason this should be a weekly occurence.
5. If something needs a fix requiring time outside of your usual schedules, and it's not an emergency over a game-breaking issue (i.e., if the game still runs, it's not an emergency), then don't just implement the fix immediately with no notice. Evaluate your fix, test your fix, schedule your fix (at least one day in advance, preferably more), and announce your fix in the proper place (i.e., the announcement section, that is why it's there, isn't it?) so your customers always know where to find such information in a timely manner!
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Evolutius
ESI Corporation
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Posted - 2008.03.19 04:32:00 -
[13]
Originally by: Talkuth Rel
Originally by: Ishika
Originally by: Adriana Electra
Work on your communication and customer service I say.
Thanks,
Adriana.
What he said.
Ditto again.
1. Keep to your schedules.
2. Announce all variations in schedules well in advance (not 5 minutes after anyone can do anything about it).
3. When things go horribly wrong unexpectedly, continually update your status to your customers. Do not say "it'll be over in half an hour" and then disappear for 3 hours without any word.
4. If things are going horribly wrong unexpectedly more than once or twice in six months, you seriously need to reevaluate your planning/testing model. There is no reason this should be a weekly occurence.
5. If something needs a fix requiring time outside of your usual schedules, and it's not an emergency over a game-breaking issue (i.e., if the game still runs, it's not an emergency), then don't just implement the fix immediately with no notice. Evaluate your fix, test your fix, schedule your fix (at least one day in advance, preferably more), and announce your fix in the proper place (i.e., the announcement section, that is why it's there, isn't it?) so your customers always know where to find such information in a timely manner!
6. Learn to read the forums.
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Sleepkevert
Rionnag Alba
Triumvirate.
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Posted - 2008.03.19 11:08:00 -
[14]
Originally by: Talkuth Rel
Originally by: Ishika
Originally by: Adriana Electra
Work on your communication and customer service I say.
Thanks,
Adriana.
What he said.
Ditto again.
1. Keep to your schedules.
CCP is all seeing and can see every complication / error coming days away... Howmuch I'd love this to be possible, it's not doable on suck a large programm as EVE.
Originally by: Talkuth Rel
2. Announce all variations in schedules well in advance (not 5 minutes after anyone can do anything about it).
Sounds good, but CCP had some unexpected issues... The extended downtime was actually announced 3 to 4 hours before the actuall downtime.
Originally by: Talkuth Rel
3. When things go horribly wrong unexpectedly, continually update your status to your customers. Do not say "it'll be over in half an hour" and then disappear for 3 hours without any word.
Read zeh linked thread. And you can't expect them to coninualy update the forums when they are trying to fix up stuff while the server should have been up already...
Originally by: Talkuth Rel
4. If things are going horribly wrong unexpectedly more than once or twice in six months, you seriously need to reevaluate your planning/testing model. There is no reason this should be a weekly occurence.
This I agree on, they do need an improvement in their QA team. However, EVE is incredibly complex and some issius you just can't test on a diffrent server with not even 1% of the actuall amount of people on it.
Originally by: Talkuth Rel
5. If something needs a fix requiring time outside of your usual schedules, and it's not an emergency over a game-breaking issue (i.e., if the game still runs, it's not an emergency), then don't just implement the fix immediately with no notice. Evaluate your fix, test your fix, schedule your fix (at least one day in advance, preferably more), and announce your fix in the proper place (i.e., the announcement section, that is why it's there, isn't it?) so your customers always know where to find such information in a timely manner!
Sooo, you actually want nodes crashing every hour, insane lag, and fps issues because they are not game breaking? I agree on the testing a bit more part, but I actually like CCP deploying patches often, especialy after a patch.
_
Sign my sig! |
Devlin Lightside
Lightspeed Enterprises
Burning Horizons
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Posted - 2008.03.19 12:39:00 -
[15]
Edited by: Devlin Lightside on 19/03/2008 12:40:34
Originally by: Seviere
We, players, have lost hours and hours of game time and, worst than that, were kept waiting and looking at our pc's hours and hours, just because CCP can't keep their word when it comes to schedules.
Tell you what, close the server for how long it takes to fix everything. If you managed to do that, then maybe you'll gain some respect back.
Agreed, I am fed up with sitting in front of my pc only to be told every 15 mins that it will be down for a while longer.
The least CCP should do for all the trouble is stick another day on the end of everyones subscription.  After all you are doing fixes in the time WE HAVE PAID FOR!!
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Abrazzar
Equilibrium Inc.
FOUNDATI0N
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Posted - 2008.03.19 13:07:00 -
[16]
Originally by: Devlin Lightside
Agreed, I am fed up with sitting in front of my pc only to be told every 15 mins that it will be down for a while longer.
The least CCP should do for all the trouble is stick another day on the end of everyones subscription. After all you are doing fixes in the time WE HAVE PAID FOR!!
You paid for those fixes, too, you know....
--------
Ideas for:
Mining
Clouds
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Darwin Duck
Ark Royals
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Posted - 2008.03.19 14:02:00 -
[17]
What I find amuzing is, no matter what MMO forum you go to the players claim that MMO company is the worst on comunication and downtime. Go here and people say CCP is worst, go to SOE's forum and people say SOE is worst, go to Blizzard and people %@ú$Ç! at them and so on. The grass is always greener and people don't remember too good.
But I would say all MMO companies should learn to comunicate better with their customers.
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Miyamoto Uroki
PURE Legion
Pure.
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Posted - 2008.03.19 15:16:00 -
[18]
Originally by: Darwin Duck
What I find amuzing is, no matter what MMO forum you go to the players claim that MMO company is the worst on comunication and downtime. Go here and people say CCP is worst, go to SOE's forum and people say SOE is worst, go to Blizzard and people %@ú$Ç! at them and so on. The grass is always greener and people don't remember too good.
But I would say all MMO companies should learn to comunicate better with their customers.
That's not the real issue. Most of us know that the customers are always complaining. But until like 1 year ago you didn't have real reasons to complain about ccp. They did an awesome job tbh.
But communication has become worse and worse on their side. THAT's the reason why so many of us are complaining. I considered myself a fanboy of ccp from day one, but my trust in them is almost gone.
You know, a week and no good response from a dev for an issue that gets like hundreds of eve players out of the game? That's just so frustrating...
Originally by: Puupuu
dude... your face
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Talkuth Rel
Republic Military School
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Posted - 2008.03.20 18:48:00 -
[19]
Originally by: Sleepkevert
Originally by: Talkuth Rel
1...
CCP is all seeing and can see every complication / error coming days away... Howmuch I'd love this to be possible, it's not doable on suck a large programm as EVE.
If you read the full post before reacting you'll make yourself look like less of an idiot. Originally by: Sleepkevert
Originally by: Talkuth Rel
2...
Sounds good, but CCP had some unexpected issues... The extended downtime was actually announced 3 to 4 hours before the actuall downtime.
Go back and check the timestamp on their announcement (unless of course they've changed it). As for "unexpected" issues, once again read the full post before responding please. However, I would argue that these were most likely not "unexpected" issues, such issues do not turn up in the first 5 minutes of maintenance and provide an instant knowledge that it will extend your maintenance by 30min, such an evaluation takes time to know the full extent of an "unexpected" issue. It's my opinion that it was known full well ahead of time that there would be extended down time, and they postponed such announcement. No, I do not know this for certain, but it's my best understanding of events.
Originally by: Sleepkevert
Originally by: Talkuth Rel
3...
Read zeh linked thread. And you can't expect them to coninualy update the forums when they are trying to fix up stuff while the server should have been up already...
When they give a specific timeframe for their results, I most certainly can expect them to update the information if they are not going to meet that timeframe by a reasonable margin. If they had come on at first and said downtime would be extended by 3 hours instead of 30 min, then no I would not have expected an update until those 3 hours were up. But that's not what happened, is it? They gave a few updates at first, extending the downtime to 45 min, but then they went silent and that time came and went with no word on what was happening or what could be expected. That's the type of poor customer communication that in most fields will cost you business. Originally by: Sleepkevert
Originally by: Talkuth Rel
4...
This I agree on, they do need an improvement in their QA team. However, EVE is incredibly complex and some issius you just can't test on a diffrent server with not even 1% of the actuall amount of people on it.
I'm glad we can agree on something. Yes EVE is complex, but if their current test method isn't working, they need to devise something new. And for what it's worth, it sounds like the issues addressed were not dependent on the number of persons on the test server. Originally by: Sleepkevert
Originally by: Talkuth Rel
5...
Originally by: Sleepkevert
Sooo, you actually want nodes crashing every hour, insane lag, and fps issues because they are not game breaking? I agree on the testing a bit more part, but I actually like CCP deploying patches often, especialy after a patch.
Did I or did I not say that this applies to non-gamebreaking issues? Yes, I consider crashing nodes, etc., game-breaking, but I fail to see what this has to do with this particular downtime, as none of those issues were addressed/repaired.
If you like patches deployed often, especially after a patch, then all you will have is an eternal loop of patching. CCP seems to be developing a habit of throwing out patches without thinking them through, then quickly counter-pathcing without thinking that through, and thereby locking themselves in a downward spiral. I would prefer less patching if it meant they actually spent more time evaluating the patch before live release. A patch is not a patch if it only makes more holes.
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Talkuth Rel
Republic Military School
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Posted - 2008.03.20 18:53:00 -
[20]
Originally by: Evolutius
Originally by: Talkuth Rel}
stuff[/quote
6. Learn to read the forums.
Learn to read the Forum Categories. There is a designated forum for news and announcements. The forum this information was posted in is not it. The reasons given for it not being posted in the proper location were weak and illogical. If you can't go to the news section for news and updates, where do you go? Any player starting a thread in the wrong forum gets his post moved. Too bad CCP can't be bothered with the same standard.
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Grendelsbane
Noir.
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Posted - 2008.03.21 06:34:00 -
[21]
Originally by: Seviere
Painfull experience watching you guys fail day after day since the so called boost pacth. We, players, have lost hours and hours of game time and, worst than that, were kept waiting and looking at our pc's hours and hours, just because CCP can't keep their word when it comes to schedules.
Tell you what, close the ******* server for how long it takes to fix everything. If you managed to do that, then maybe you'll gain some respect back.
I think the definitive CCP moment for me was when they kept putting up "server will be back up at [insert current time plus 15 minutes here]" for almost an entire day.
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