Originally by: GM Guard

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Edited by: GM Guard on 28/04/2008 18:01:42
Hi everyone.

We prefer to discuss players private matters in petitions but since everyone is so forthcoming about their affairs on the forum we see no problem in touching on this briefly right here.

Ko Shimin (OP):
You have petitioned the loss of the ISK that was donated to your wallet by a verified ISK selling rookie character. Petitioning the removal was the correct choice since you maintain that you had no part in paying for the ISK and I urge you to finish the petition process by answering the questions we have asked on the details of your business with this character. We are eager to eliminate mistakes but there is very little we can do for you through the forums.

If you traded an item in exchange for a donation of 300 million ISK, simply give us more information about the trade. We can easily track the item, verify your story and correct the mistake if the trade took place.

Bruminam:
You received 3 donations from the ISK selling rookie character "Charcel Lacy" who was verified as an agent of "IGE.com" before being dismissed from Eve Online. The total of the three donations you received was 500 million ISK and after receiving the ISK you spent it or forwarded it. Charcel Lacy dispensed a total of 210 billion ISK in a matter of days in exchange for "nothing" before being stopped by our people. All of Charcel's ISK incidentally originated from macro miners, account hackers, 23/7 NPC hunters...and so on.

You petitioned the removal of the 500 million on the 22nd of april at 14:39. Two minutes later at 14:41, we replied explaining the reason for the removal, and amongst other things, offered to review your wallet and the nature of your business with Charcel. We have still not received a reply from you five days later, but please note that the offer still stands if you are willing to further explain the matter in the petition. We are more than happy to look into this for you properly.

Best Regards,
Lead GM Guard
EVE Online Customer Support

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Originally by: Shadow Joy

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Can we please make responses like this policy whenever someone comes to the forums and complains that CCP took money from them for no reason?

Can we also get news reports about how much RMT money has been removed from the game each month? No names are necessary - just a total will go a long way towards demonstrating CCPs commitment to addressing this problem.

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Originally by: Wolf Spyder

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That really sucks. you would think that CCP would have given your stuff back if you proved that you were in the right. Did you try to escalate the petition to someone higher than a GM? Like a senior GM or a higher. Something is seriously wrong here.

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Originally by: Malcanis

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Actually that's pretty encouraging.

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