Originally by: Poreuomai

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Edited by: Poreuomai on 25/04/2008 16:20:30
Edited by: Poreuomai on 25/04/2008 16:05:04

Originally by: Ko Shimin

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I logged in 2 days ago and found my main account with 300 million isk less. In wallet I see a reversed trade between me and a player I don't even know. Petition reaveals that this transaction was reversed because the GMs thought that I bought isk from that player.
...
Since the GMs don't want to return MY isk, I have decided to give up on EVE Online. There is no point in playing a game where the GMs can rob a player's hard work.

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Please publish your API key so we can see if you are telling the truth.


EDIT #1

Oh, I see you have, well done.


EDIT #2

Wait, you changed the key already? LOL

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Hate Farmers? Click Here

Originally by: GM Guard

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Edited by: GM Guard on 28/04/2008 18:01:42
Hi everyone.

We prefer to discuss players private matters in petitions but since everyone is so forthcoming about their affairs on the forum we see no problem in touching on this briefly right here.

Ko Shimin (OP):
You have petitioned the loss of the ISK that was donated to your wallet by a verified ISK selling rookie character. Petitioning the removal was the correct choice since you maintain that you had no part in paying for the ISK and I urge you to finish the petition process by answering the questions we have asked on the details of your business with this character. We are eager to eliminate mistakes but there is very little we can do for you through the forums.

If you traded an item in exchange for a donation of 300 million ISK, simply give us more information about the trade. We can easily track the item, verify your story and correct the mistake if the trade took place.

Bruminam:
You received 3 donations from the ISK selling rookie character "Charcel Lacy" who was verified as an agent of "IGE.com" before being dismissed from Eve Online. The total of the three donations you received was 500 million ISK and after receiving the ISK you spent it or forwarded it. Charcel Lacy dispensed a total of 210 billion ISK in a matter of days in exchange for "nothing" before being stopped by our people. All of Charcel's ISK incidentally originated from macro miners, account hackers, 23/7 NPC hunters...and so on.

You petitioned the removal of the 500 million on the 22nd of april at 14:39. Two minutes later at 14:41, we replied explaining the reason for the removal, and amongst other things, offered to review your wallet and the nature of your business with Charcel. We have still not received a reply from you five days later, but please note that the offer still stands if you are willing to further explain the matter in the petition. We are more than happy to look into this for you properly.

Best Regards,
Lead GM Guard
EVE Online Customer Support

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Hate Farmers? Click Here

Originally by: Aramova

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Edited by: Aramova on 29/04/2008 02:42:16
I agree with Voogru, this is fantastic work, amazing openness, and unprecedented feed back by CCP.

Nobody should doubt that mistakes do happen, and I would propose that petitions that are escalated A) Have a faster SLA (and turnaround), and B) carry some form of additional punishment if it is provable beyond a reasonable doubt that the user in fact broke the EULA.

Helps keep rule breakers from appealing, and helps the true innocent get their goods back sooner.

None the less, good catch, and everyone I'm sure is refreshed by this new open communication by the GMs.

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Hate Farmers? Click Here

Originally by: Ioci

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I don't want to sound smug or confrontational but I can say, if I want to buy ISK, you guys aren't going to catch me.

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Hate Farmers? Click Here