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Author |
Thread Statistics | Show CCP posts - 77 post(s) |
Anita1
Mortis Angelus Northern Coalition.
0
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Posted - 2012.03.13 19:32:00 -
[241] - Quote
Anita1 wrote:AGAIN EVEMAIL IS CRASHING 2 OF MY 3 CLIENTS AND ALL CCP IS ANSWERING IS Hi, GM Haggis here, Thank you for contacting EVE Online customer support. There is a known issue with Evemail at present, please do not attempt to access this feature at the moment and your game will work fine. Best regards, GM Haggis EVE Online Customer Support Hi, GM Haggis here, Please try clearing your cache to see if that resolves the problem. You can do this by going to Settings (ESC), select Reset Settings tab and from there you can select to "Clear all cache files". After doing this please restart the client and, if the problem persists, try "Clear all settings" as well. For further instructions please see the following EVElopedia page. Link : http://wiki.eveonline.com/en/wiki/Clearing_the_cache_and_settingsBest regards, GM Haggis EVE Online Customer Support DID THAT ALL NOT WORKING, BESIDES I HAVE NO SETTINGS AND NO OVERVIEWS NOW, THX CCP FOR MAKING A PATCH WITHOUT TESTING THAT ****
STILL NO ANSWER OR SERIOUS REPLY OTHER THAN DONT USE IT |
Paul Clancy
Korpu no Byakko Tower of Dark Alliance
1
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Posted - 2012.03.13 19:34:00 -
[242] - Quote
Please say if Launcher 1.06 is somewhat retired by now. My 1.05 version does not upgrade to 1.05, being that SiSi or Tranquility
Is 1.06 existing version currently? |
FuSiOn 92
Body Count Inc. Pandemic Legion
1
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Posted - 2012.03.13 19:34:00 -
[243] - Quote
CCP ~ The community is once again disappointed. |
raven666wings
Tribal Liberation Force Minmatar Republic
1
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Posted - 2012.03.13 19:35:00 -
[244] - Quote
CCP Donut Golem wrote:raven666wings wrote:CCP Donut Golem wrote:Nicky Ormand wrote:Please just give us some information so we are not left in the dark. I notice a lot of the Win7 user's posts are left unanswered.
Don't get me wrong I know you just don't come up with a solution like poof right away. But atleast let us know what's going on and if you are going to let us patch manually or we have to wait it out. We're aware of the transient permissions errors that users are receiving while attempting to patch. This is something that we're actively looking into, and will deploy a fix as soon as one is available. Thanks for your patience. I am also Win7 x64 user and also still waiting on a working patch (after failed attempts to patch manually or through the launcher, with Run as Administrator option off and on) . The link you provided for the fixed 1.06 launcher ( http://cdn1.eveonline.com/349998/evepremiumpatch349998.exe) does not seem to be working either, or is currently overflowed. I understand it takes some time for you guys to fix the issues for the win7 x64 users, but i also hope you can make it up to us for our lost game time. Do you mind passing me a copy of your /EVE/launcher/cache/launcher.log via http://pastebin.com/ or somesuch? Thanks!
Sure, just created a pastebin account under the username "raven666wings" and posted the launcher.log content in there as a public paste |
Slatte Mavros
End of Time Observatory Can't Undock. Won't Undock
0
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Posted - 2012.03.13 19:38:00 -
[245] - Quote
My patch crashes when it tires to apply the patch with the following:
Exception during UpdaterModule.Update Traceback (most recent call last): File "lib\update.pyc", line 527, in Update File "lib\update.pyc", line 576, in _Update File "lib\update.pyc", line 304, in Run File "zsync\zsync.pyc", line 1419, in ApplyPatch File "zsync\zsync.pyc", line 1411, in ApplyPatch WindowsError: [Error 32] The process cannot access the file because it is being used by another process: 'C:\\Program Files (x86)\\CCP\\EVE\\resDX9CaldariShips01.stuff'
I ran the repair tool, and the same error occurs. I am running windows 7 x64bit My training que expires on wednesday. I'd prefer to keep it from running dry. |
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CCP Donut Golem
C C P C C P Alliance
15
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Posted - 2012.03.13 19:41:00 -
[246] - Quote
Just to update everyone on the situation:
We're aware of the permissions issues plaguing some of our users. We're actively working on a fix for this.
In the mean-time, please do the following: 1. Restart your computer 2. Run the Repair Tool without starting any other EVE-related process (ie Client, Launcher, etc) beforehand. 3. Navigate to EVE/bin/ and run ExeFile.exe directly. 4. Please reply to this thread confirming this work around, if it is, in fact, successful.
A few caveats about this approach. If you encounter permission errors on files during the Repair process, they may not have been completely updated to their latest versions. Therefore, you may not be running a completely sane client, but you might be able to get in-game.
Thank you for bearing with us while we sort these issues out. |
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Anita1
Mortis Angelus Northern Coalition.
0
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Posted - 2012.03.13 19:42:00 -
[247] - Quote
CCP Donut Golem wrote:Just to update everyone on the situation:
We're aware of the permissions issues plaguing some of our users. We're actively working on a fix for this.
In the mean-time, please do the following: 1. Restart your computer 2. Run the Repair Tool without starting any other EVE-related process (ie Client, Launcher, etc) beforehand. 3. Navigate to EVE/bin/ and run ExeFile.exe directly. 4. Please reply to this thread confirming this work around, if it is, in fact, successful.
A few caveats about this approach. If you encounter permission errors on files during the Repair process, they may not have been completely updated to their latest versions. Therefore, you may not be running a completely sane client, but you might be able to get in-game.
Thank you for bearing with us while we sort these issues out.
AND AGAIN NOTHING ABOUT THE ISSUE WITH EVEMAIL |
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CCP Donut Golem
C C P C C P Alliance
15
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Posted - 2012.03.13 19:44:00 -
[248] - Quote
Paul Clancy wrote:Please say if Launcher 1.06 is somewhat retired by now. My 1.05 version does not upgrade to 1.05, being that SiSi or Tranquility
Is 1.06 existing version currently?
1.06 is currently on SISI, but contains only minor bugfixes. We'll let you know when a version containing fixes for update issues has been deployed. |
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CCP Donut Golem
C C P C C P Alliance
15
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Posted - 2012.03.13 19:45:00 -
[249] - Quote
Anita1 wrote:CCP Donut Golem wrote:Just to update everyone on the situation:
We're aware of the permissions issues plaguing some of our users. We're actively working on a fix for this.
In the mean-time, please do the following: 1. Restart your computer 2. Run the Repair Tool without starting any other EVE-related process (ie Client, Launcher, etc) beforehand. 3. Navigate to EVE/bin/ and run ExeFile.exe directly. 4. Please reply to this thread confirming this work around, if it is, in fact, successful.
A few caveats about this approach. If you encounter permission errors on files during the Repair process, they may not have been completely updated to their latest versions. Therefore, you may not be running a completely sane client, but you might be able to get in-game.
Thank you for bearing with us while we sort these issues out. AND AGAIN NOTHING ABOUT THE ISSUE WITH EVEMAIL
Apologies, EVEMail isn't under my purview, but I'll direct a relevant person to this thread. |
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Alunis
Focused Annihilation Detrimental Imperative
0
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Posted - 2012.03.13 19:46:00 -
[250] - Quote
How long do we the paying customers have to wait for CCP to back this patch out?
There were ample warnings about this error posted to the Sisi thread for a couple of months now.
Why are we paying for developer stupidity at this point. It's not as if we didn't tell you about this problem repeatedly.
There has been posts about Sisilauncher failing to wokr with these same errors. There were posts about the new launcher giving the same errors. There were posts about the repair tool not fixing the issues on Sisi on top of the fact that complete client downloads were not fixing the issue because they had to be patched as soon as you finished downloading and running the client.
So how long do we have to wait for this patch to be backed out so the rest of us that pay for multiple accounts in some cases, can get in and play the game or is this where CCP says "Screw you" once again like they did last summer?
What does it take? A Jita protest to get your bloody attention? Oh wait.. we can't protest in Jita because we can't bloody login let alone PATCH THE BLOODY CLIENT!
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LePeche Peachy
Dominus Machinarum Lizard Kings
0
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Posted - 2012.03.13 19:47:00 -
[251] - Quote
CCP Donut Golem wrote:Just to update everyone on the situation:
We're aware of the permissions issues plaguing some of our users. We're actively working on a fix for this.
In the mean-time, please do the following: 1. Restart your computer 2. Run the Repair Tool without starting any other EVE-related process (ie Client, Launcher, etc) beforehand. 3. Navigate to EVE/bin/ and run ExeFile.exe directly. 4. Please reply to this thread confirming this work around, if it is, in fact, successful.
A few caveats about this approach. If you encounter permission errors on files during the Repair process, they may not have been completely updated to their latest versions. Therefore, you may not be running a completely sane client, but you might be able to get in-game.
Thank you for bearing with us while we sort these issues out.
Hi Devs...
I've run through all of the suggestions above, and others made by players. The game still goes through the patch loop and says it cannot create shortcut. |
Galmas
United System's Commonwealth
0
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Posted - 2012.03.13 19:47:00 -
[252] - Quote
Sorting for locations in the space context menu is gone.
example list of locations in the context menu:
POS 7-4 ship maint 1.5 close to p1 POS 7-3 reactor POS 7-5 ship maint 1.6 close to p2
pre-patch it was looking more like this:
1.5 close to p1 1.6 close to p2 POS 7-3 reactor POS 7-4 ship maint POS 7-5 ship maint
I dont get the way this is beeing sorted now.
When having a couple of POS and subsequently quite a decent number of stored locations this is a nightmare. PLEASE FIX IT ASAP!!!
Cheers Gal
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Zedolf
Cosmic Goo Convertor Cosmic Consortium
0
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Posted - 2012.03.13 19:48:00 -
[253] - Quote
Zedolf wrote:Callidus Dux wrote: - Browsing my saved personal fittings is only possible if I click twice the button. But all fittings are gone / deleted.
This. Clicking "browse" from the Fittings window will open the Fitting Management window, but minimized, and I'll have to click the neocom icon a few times before it comes up. Then the personal fittings window is empty. My corporate fittings are also bugged. Some fits show up, but if I click 'em, they don't show the fit as such. I can, however, drag 'n drop the fit-name to a chat window, and then proceed to click that, to see a given fit. If I navigate back to personal fittings after looking at corp. fittings, it does not refresh the thing - that is, the corp. still show. Win7, 32-bit.
Adding to this, my other account's personal fittings etc. work fine. It's just on one toon. The toon in question does, however, have 40(-ish?) fits, while the other account has 4. Could this have something to do with it? |
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CCP Cascade
78
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Posted - 2012.03.13 19:51:00 -
[254] - Quote
LePeche Peachy wrote: Hi Devs...
I've run through all of the suggestions above, and others made by players. The game still goes through the patch loop and says it cannot create shortcut.
Hi,
Have you tried going into the EVE folder and running the eve.exe or the ExeFile.exe without starting them from a shortcut? Do you still get into a patching loop?
Associate Technical Producer - Core Technology Group |
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RIP Wash
FISKL GUARDS Nulli Secunda
12
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Posted - 2012.03.13 19:52:00 -
[255] - Quote
TyRmYz wrote:cannot install the new patch , keeps saying that " Client update was unsuccesful" help , tryed repair and didnt help. sayd Repair has failed
Same here, downloading the entire install manually.
This is a first for me, glad I set some long skills to train!
I was probably due for a good cleaning out anyways :-) |
Chokichi Ozuwara
Lucky Dragon Convenience
20
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Posted - 2012.03.13 19:56:00 -
[256] - Quote
Can't multibox. Maybe it is time to start cancelling paying accounts? Start a corp and do it yourself. You'll fail, but you'll enjoy failing. Tears will be shed and pants will need to be changed all round. |
okst666
Bad Request
136
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Posted - 2012.03.13 19:56:00 -
[257] - Quote
Sound of exploding ships broken... sounds like jetcan ejection
graphics bug, when ejecting jetcan... the "smoke" or whatever thats supposed to be gives a ******* aweful flickering effect scaled over the whole screen.
[X] < Nail here for new monitor |
Callidus Dux
School of Applied Knowledge Caldari State
149
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Posted - 2012.03.13 19:58:00 -
[258] - Quote
Zedolf wrote:Zedolf wrote:Callidus Dux wrote: - Browsing my saved personal fittings is only possible if I click twice the button. But all fittings are gone / deleted.
This. Clicking "browse" from the Fittings window will open the Fitting Management window, but minimized, and I'll have to click the neocom icon a few times before it comes up. Then the personal fittings window is empty. My corporate fittings are also bugged. Some fits show up, but if I click 'em, they don't show the fit as such. I can, however, drag 'n drop the fit-name to a chat window, and then proceed to click that, to see a given fit. If I navigate back to personal fittings after looking at corp. fittings, it does not refresh the thing - that is, the corp. still show. Win7, 32-bit. Adding to this, my other account's personal fittings etc. work fine. It's just on one toon. The toon in question does, however, have 40(-ish?) fits, while the other account has 4. Could this have something to do with it?
I think, that it has something to do with the new (unwanted) renaming of some modules. It seems that, if you have a fitting which contains a module with a newer (but not better ) name, the server trashes all these "special" fittings becaus of invalid and not findable names.
I am one unlucky person with an old backup of my fittings (July 2010) and a lot of shield modules and some MWD modules. The same modules with new names. |
Zedolf
Cosmic Goo Convertor Cosmic Consortium
0
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Posted - 2012.03.13 20:00:00 -
[259] - Quote
Callidus Dux wrote:I think, that it has something to do with the new (unwanted) renaming of some modules. It seems that, if you have a fitting which contains a module with a newer (but not better ) name, the server trashes all these "special" fittings becaus of invalid and not findable names. I am one unlucky person with an old backup of my fittings (July 2010) and a lot of shield modules and some MWD modules. The same modules with new names.
I can say with certainty that this is not the deal (well, with as much certainty as one person can have with only client-side information). The other account has fittings with the renamed modules in 'em. It's working fine. Basically everyone I've asked also have working fitting management window. Seems like there are just a few odd ones out.
I did not have a backup of my fittings. D: Which is annoying, since I had all those nice CONCORD and whatever fits. (including the cockroach and the infested dominix). |
Zagdul
Clan Shadow Wolf Fatal Ascension
421
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Posted - 2012.03.13 20:04:00 -
[260] - Quote
For people who are getting the failed install on Windows.
Here is what I did:
Navigate to C:\Users\*UERNAME*\AppData\Local\Temp
Find the directory that the launcher makes with a funky name. You can do this by 'sorting' the columns by date. The most recent which mine was called nsb600cc.tmp or something... (another person in the thread reported nswA1A7.tmp another nsb53cc.tmp).
Make sure your browser is closed as well as anything related to EVE (the new launcher and EVE.exe) you may have to kill them from task manager as I was having issues with the launcher releasing FireFox when manually closed.
Navigate to your EVE Directory and launch the repair utility.
It should go through it's update processes and launch EVE.
It's not Rocket Surgery |
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raven666wings
Tribal Liberation Force Minmatar Republic
1
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Posted - 2012.03.13 20:05:00 -
[261] - Quote
CCP Donut Golem wrote:Just to update everyone on the situation:
We're aware of the permissions issues plaguing some of our users. We're actively working on a fix for this.
In the mean-time, please do the following: 1. Restart your computer 2. Run the Repair Tool without starting any other EVE-related process (ie Client, Launcher, etc) beforehand. 3. Navigate to EVE/bin/ and run ExeFile.exe directly. 4. Please reply to this thread confirming this work around, if it is, in fact, successful.
A few caveats about this approach. If you encounter permission errors on files during the Repair process, they may not have been completely updated to their latest versions. Therefore, you may not be running a completely sane client, but you might be able to get in-game.
Thank you for bearing with us while we sort these issues out.
-Restarted computer -Ran repair.exe in EVE folder, got error msg "The repair tool found the following processes in the folder it is trying to repair: "C.\games\steam\steamapps\common\eve online\repair.exe" (just what happened last time before i restarted pc) (i'm running the game thru steam and have it installed in its folder, dont know if that can be related to the issue) -Ran ExeFile.exe directly, it launches the client, and the client runs the patch (i have now the one that i downloaded from the link you provided (evepremiumpatch349998) in my C:\Users\ravenwings\AppData\Local\CCP\EVE\c_[]games[]_steam_steamapps_common_eve_online_tranquility\cache folder, it seems to install, but it is not starting the launcher, and if i launch the game manually it will loop the patching process again. |
Ferdi Faurie
Ultimate Inc. Hephaestus Forge Alliance
0
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Posted - 2012.03.13 20:06:00 -
[262] - Quote
CCP Cascade wrote:LePeche Peachy wrote: Hi Devs...
I've run through all of the suggestions above, and others made by players. The game still goes through the patch loop and says it cannot create shortcut.
Hi, Have you tried going into the EVE folder and running the eve.exe or the ExeFile.exe without starting them from a shortcut? Do you still get into a patching loop?
Hi
I have also done as previous poster and even running from eve.ece or evefile.exe still goes into the patch loop.
launcher /forceupdate does not update me from 1.04 to 1.05 iether. Repair tool says all is fine but patch loops continues.
Ferdi |
Aethlyn
100
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Posted - 2012.03.13 20:11:00 -
[263] - Quote
Not sure if it has been mentioned already:
Just had a closer look on why all launcher links are blank for me. The Internet Explorer process that is created uses this command line: [code]"C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE" -nohome[/code]
Seems like it's missing the target URL and instead just opening an empty window without opening the home page (see command line toggle). Looking for more thoughts? Read my blog or follow me on Twitter. |
Aethlyn
100
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Posted - 2012.03.13 20:12:00 -
[264] - Quote
Ferdi Faurie wrote:Hi
I have also done as previous poster and even running from eve.ece or evefile.exe still goes into the patch loop.
launcher /forceupdate does not update me from 1.04 to 1.05 iether. Repair tool says all is fine but patch loops continues.
Ferdi
I had to delete the launcher sub directory and then run repair.exe to get launcher version 1.05 (it updates on next start; so guess repair.exe still restores 1.04 only). Looking for more thoughts? Read my blog or follow me on Twitter. |
Lovelocke
Enlightened Industries Test Alliance Please Ignore
73
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Posted - 2012.03.13 20:13:00 -
[265] - Quote
CCP Donut Golem wrote:Just to update everyone on the situation:
We're aware of the permissions issues plaguing some of our users. We're actively working on a fix for this.
In the mean-time, please do the following: 1. Restart your computer 2. Run the Repair Tool without starting any other EVE-related process (ie Client, Launcher, etc) beforehand. 3. Navigate to EVE/bin/ and run ExeFile.exe directly. 4. Please reply to this thread confirming this work around, if it is, in fact, successful.
A few caveats about this approach. If you encounter permission errors on files during the Repair process, they may not have been completely updated to their latest versions. Therefore, you may not be running a completely sane client, but you might be able to get in-game.
Thank you for bearing with us while we sort these issues out.
Hi,
You must have missed the few dozen posts all saying the same thing. I'll reiterate what has already been said in a more easy to understand manner.
The "Repair" tool does not work and itself throws up errors.
My requests and suggestions have thus far been ignored so I'll say the following with the grim hope that someone with some common sense reads it and acts upon it: Please roll back the server to Crucible 1.4 so you can spend more time working on these laughable and embarrassing problems which it has raised. |
Callidus Dux
School of Applied Knowledge Caldari State
149
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Posted - 2012.03.13 20:16:00 -
[266] - Quote
Zedolf wrote: I did not have a backup of my fittings. D: Which is annoying, since I had all those nice CONCORD and whatever fits. (including the cockroach and the infested dominix).
I think I had exact the same fitting in my old backup. I have tried to import this and one erro was:
File not valid
..... Infested Dominix ..... ..
Now I have remembered me that I have sent some of my fittings to a person in EVE. The fittings I have sent are stored in my EVE-mail. At least I could restore some of my fittings. The old names of the modules are overwritten with the newer ones. Strange. Sometimes I think CCP hates me. |
un5een
I Memento Mori I
0
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Posted - 2012.03.13 20:16:00 -
[267] - Quote
woohoo
started eve client, there is a new patch available, downloaded and auto executed, patch freeze @ 3/7 downloading recipes 100% giving an error mesage saying an error has occured, see log file -> cant find that log
restart eve client, patch has already been download, eve online update setup opens again, freezes again @ 3/7 ..
run the repair.exe, there is a new version, eve online update setup opens again, freezes again @ 3/7
downloaded the online installer, fails to download payload..
now i am downloading the offline installer, but i can foresee where this will take me..
running win7 ultimate 64bi
any ideas? then pls reply to me directly as i m not going to read 13f***ing pages of ppl that |
Smarty James
Heimr BLACK-MARK
0
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Posted - 2012.03.13 20:17:00 -
[268] - Quote
Hello,
I can't open the setting of the eve online launcher.
Yes i'm clicking on the button
Is there an other way to modify the settings
SJ |
Ferdi Faurie
Ultimate Inc. Hephaestus Forge Alliance
0
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Posted - 2012.03.13 20:20:00 -
[269] - Quote
Aethlyn wrote:Ferdi Faurie wrote:Hi
I have also done as previous poster and even running from eve.ece or evefile.exe still goes into the patch loop.
launcher /forceupdate does not update me from 1.04 to 1.05 iether. Repair tool says all is fine but patch loops continues.
Ferdi I had to delete the launcher sub directory and then run repair.exe to get launcher version 1.05 (it updates on next start; so guess repair.exe still restores 1.04 only).
will give it a go and see |
okst666
Bad Request
136
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Posted - 2012.03.13 20:20:00 -
[270] - Quote
okst666 wrote:Sound of exploding ships broken... sounds like jetcan ejection
graphics bug, when ejecting jetcan... the "smoke" or whatever thats supposed to be gives a ******* aweful flickering effect scaled over the whole screen.
This effect happens to everyone who warps into the site... Can you imagine how it looks like, when you warp into a mining-site full with jetcans?
Tell me... did anyone from QA came even close to this release?
Is there a kind of QA-protocol, or is QA finished in the moment that code just compiles well with under 50000 warnings?
[X] < Nail here for new monitor |
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