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Thread Statistics | Show CCP posts - 4 post(s) |
Loli Killjoy
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Posted - 2008.07.21 06:36:00 -
[1]
Is seriously lacking.
agree/disagree
Not to name names but in most MMOs you can get a response same day, or worst case scenario within 2-3 days. In eve, its 2-3 weeks. If you are lucky. At which point, we get the GM canned response of "our logs don't show anything."
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UGLYUGLY
Minmatar Brutor tribe
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Posted - 2008.07.21 06:38:00 -
[2]
I don't know what your talking about. I've got instant help every time I have petitioned, as of yet.
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DFox31
North Eastern Swat Pandemic Legion
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Posted - 2008.07.21 06:41:00 -
[3]
Originally by: UGLYUGLY I don't know what your talking about. I've got instant help every time I have petitioned, as of yet.
I assume you have only done stuck petitions?
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Tippia
Caldari School of Applied Knowledge
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Posted - 2008.07.21 06:43:00 -
[4]
Originally by: UGLYUGLY I don't know what your talking about. I've got instant help every time I have petitioned, as of yet.
Same here.
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Andrue
Amarr
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Posted - 2008.07.21 07:03:00 -
[5]
It seems fine to me but then I've only petitioned for spammers and being stuck once or twice. I wouldn't petition for a ship lost because I think that's a shitty way of playing the game. Don't fly what you can't afford to lose and don't be an ass is my advice on that subject. -- (Sarcastic mission running veteran, 4+ years)
[Brackley, UK]
My budgie can say "ploppy bottom". You have been warned. |
justsometrader
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Posted - 2008.07.21 07:06:00 -
[6]
Originally by: Andrue It seems fine to me but then I've only petitioned for spammers and being stuck once or twice. I wouldn't petition for a ship lost because I think that's a shitty way of playing the game. Don't fly what you can't afford to lose and don't be an ass is my advice on that subject.
well if you loose a 100+ mil ship because of clearly technical problems, that you are not responsible for, I dont know why you shouldnt petition it.
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Aaron Kyoto
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Posted - 2008.07.21 07:21:00 -
[7]
imagine 27k players on at once. And a few dozen mods for that job.
And times it by stupid questions, i know i've done one.
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Furb Killer
Gallente USC Militia
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Posted - 2008.07.21 07:56:00 -
[8]
When i hear in help chat what some people petition, it is a miracle GMs still answer any petition. 95% must be total crap petitions.
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Willow Whisp
Sadist Faction
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Posted - 2008.07.21 07:59:00 -
[9]
Originally by: justsometrader
Originally by: Andrue It seems fine to me but then I've only petitioned for spammers and being stuck once or twice. I wouldn't petition for a ship lost because I think that's a shitty way of playing the game. Don't fly what you can't afford to lose and don't be an ass is my advice on that subject.
well if you loose a 100+ mil ship because of clearly technical problems, that you are not responsible for, I dont know why you shouldnt petition it.
Was it lag?
or Desynch?
'cause they don't reimburse for either of those. -- this is my sig. |
Amberly Coteaz
Amarr The Black Rabbits The Gurlstas Associates
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Posted - 2008.07.21 08:04:00 -
[10]
Originally by: Loli Killjoy Is seriously lacking.
agree/disagree
Not to name names but in most MMOs you can get a response same day, or worst case scenario within 2-3 days. In eve, its 2-3 weeks. If you are lucky. At which point, we get the GM canned response of "our logs don't show anything."
Everytime I have sent a petition they have been answered quickly within 2-3 days. In fact im extremly happy with CCPs petition track record regarding myself even if I didnt always get the answer I was looking for.
...unlike nPower they took 3 weeks to answer an email and they were my gas and electricity supplier
If you find yourself in a fair fight, something has gone wrong
Originally by: Patch86 OK people, Amberly Coteaz has won life for the time being. Everyone go home and wait for the round reset.[/quote |
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BhallSpawn
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Posted - 2008.07.21 08:19:00 -
[11]
Your right.
The customer server on CCP's part does stink My friend quit because of it.
They don't have any client side bug tracking that is at least visible, so anytime the game crashes and its because of the client, you don't get anywhere because "our logs don't show anything"
meanwhile funcom has an issue for a day and gives back a free day of subscription.
the contrast is stark at best.
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Vaal Erit
Science and Trade Institute
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Posted - 2008.07.21 08:21:00 -
[12]
Disagree. I have played many MMOs with slow customer service, see EA and SOE.
Waiting 2+ weeks for a response to a reimbursement petition is harsh, but hey don't undock in what you can't afford to lose and it is all peachy. Getting destroyed by lag is part of the game and should be considered when you fit/buy your ships. --
http://desusig.crumplecorn.com/sigs.html |
Robert Rosenberg
Amarr Imperial Academy
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Posted - 2008.07.21 08:37:00 -
[13]
Originally by: BhallSpawn Your right.
The customer server on CCP's part does stink My friend quit because of it.
They don't have any client side bug tracking that is at least visible, so anytime the game crashes and its because of the client, you don't get anywhere because "our logs don't show anything"
meanwhile funcom has an issue for a day and gives back a free day of subscription.
the contrast is stark at best.
Yeah, they have a game so bad they need to hand out free time and EVE is so addicting that everyone puts up with all of CCP's shit.
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Crumplecorn
Gallente Eve Cluster Explorations
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Posted - 2008.07.21 08:46:00 -
[14]
Since I started playing around 2 years ago, I've had a petitionable thing happen once.
So while I cannot speak to the quality of the support responses, part of 'support' is making sure nothing breaks in the first place, and in my experience they have done this. Ofc, YMMV.
Suggest the OP stops petitioning ships lost to lag. They won't respond any faster if you keep putting in petitions you know will be denied. -
DesuSigs |
Avon
Caldari Black Nova Corp Band of Brothers
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Posted - 2008.07.21 08:49:00 -
[15]
Originally by: Andrue It seems fine to me but then I've only petitioned for spammers and being stuck once or twice. I wouldn't petition for a ship lost because I think that's a shitty way of playing the game. Don't fly what you can't afford to lose and don't be an ass is my advice on that subject.
If only more people thought like you.
Eve-Online: The Text Adventure |
128th ABC123
Eve Liberation Force Liberty.
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Posted - 2008.07.21 09:21:00 -
[16]
Originally by: UGLYUGLY I don't know what your talking about. I've got instant help every time I have petitioned, as of yet.
Yes, I instantly get told the server logs dont show anything, very swift service.
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Karanth
Gallente Federal Defence Union
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Posted - 2008.07.21 09:26:00 -
[17]
Crap, when did CCP stop distributing the LogServer with all the clients? I guess there is no way for anyone ever to find out what went wrong on their side.
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Lily Cole
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Posted - 2008.07.21 09:40:00 -
[18]
Edited by: Lily Cole on 21/07/2008 09:40:54 GMs are only required in games that are so sloppy, you need GMs.
If you want a fast GM response, the first line of your petition should be:-
"I am a girl and, as a female, I find it particularly.... blah blah"
and end with the line "and if some big strong GM could come along and help, I'd be very grateful"
GM Faolchu will pick up your petition, and rule favourably for you in less than FIVE minutes.
True Story. |
Tippia
Caldari School of Applied Knowledge
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Posted - 2008.07.21 09:50:00 -
[19]
Originally by: Karanth Crap, when did CCP stop distributing the LogServer with all the clients? I guess there is no way for anyone ever to find out what went wrong on their side.
^^ This tbh, even though I'm not entirely sure if/how this works with the Mac and Linux clients (which are the ones I run).
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Chribba
Otherworld Enterprises Otherworld Empire
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Posted - 2008.07.21 09:54:00 -
[20]
1-800-CCPLOVE is what I use, them friendly girls on the other end take care of you very quickly
Secure 3rd party service ■ Do you Veldspar? |
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Calvin Firenze
Minmatar Thanos and Killjoy Productions
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Posted - 2008.07.21 10:12:00 -
[21]
Petition response times...no trouble here.
I'm not always happy with the answer, but hell, I'm not always right. The one time I was right, I was reimbursed a ****ant AF, but at least I was reimbursed.
I've also petitioned things and seen them made as exploits later. I have no complaints with CCP's customer service.
When I petition isk selling farmers, I get a "we'll look into it" response within 10 minutes.
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Malcanis
We are Legend
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Posted - 2008.07.21 10:14:00 -
[22]
Originally by: Loli Killjoy Is seriously lacking.
agree/disagree
Not to name names but in most MMOs you can get a response same day, or worst case scenario within 2-3 days. In eve, its 2-3 weeks. If you are lucky. At which point, we get the GM canned response of "our logs don't show anything."
Disagree. My petitions are usually answered within an hour or two. Longest I've had to wait for a response is a day.
CONCORD provide consequences, not safety; only you can do that. |
UGLYUGLY
Minmatar Brutor tribe
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Posted - 2008.07.21 10:18:00 -
[23]
Originally by: DFox31
I assume you have only done stuck petitions?
And losses, all of which where handled very quickly.
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Victor Valka
Caldari Kissaki Corporation
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Posted - 2008.07.21 10:42:00 -
[24]
Originally by: Avon
Originally by: Andrue It seems fine to me but then I've only petitioned for spammers and being stuck once or twice. I wouldn't petition for a ship lost because I think that's a shitty way of playing the game. Don't fly what you can't afford to lose and don't be an ass is my advice on that subject.
If only more people thought like you.
Agreed.
I think CCP should throw the concept of reimbursing ship loss out the window. That would remove a lot of unnecessary workload from GMs and let them work for people that have real problems - billing, stuck, harassment, macro-miners/missioners.
Originally by: Roxanna Kell You are insane.
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Artemis Rose
Eleckrostatik
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Posted - 2008.07.21 11:19:00 -
[25]
All cases of petitions I have seen (watching other people petition in, or the sole petition i sent) have been resolved within 72 hours, most of them being fixed within the hour or day.
I don't blame them for not reimbursing ships on everybody's "OMGWTF bugs/lag killed me" petitions, its not as black and white as it looks from our point of view. __________________________________________________
Currently Playing: Trolls from Outer Space Current Equipment: VISAcard chain mail, +2 Amulet of Epic Whine. WTB Purple Nerf Bat. |
Tippia
Caldari School of Applied Knowledge
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Posted - 2008.07.21 11:20:00 -
[26]
…I wonder if the OP feels this thread has backfired on him?
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Crumplecorn
Gallente Eve Cluster Explorations
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Posted - 2008.07.21 11:28:00 -
[27]
Originally by: Tippia àI wonder if the OP feels this thread has backfired on him?
OP should petition it. -
DesuSigs |
GallenteCitizen20080615
Gallente Federation War News
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Posted - 2008.07.21 11:33:00 -
[28]
ZOMG chribba uses the CCP sex line as i have said once and many time before... this is not my sig |
z0de
Gallente The Bastards
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Posted - 2008.07.21 11:39:00 -
[29]
Edited by: z0de on 21/07/2008 11:39:49 The petition system needs more options or less specific ones.
response time: acceptable Quality of response: Perfect to sub-par (less copy-paste please)
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Demitria Fernir
Caldari Science and Trade Institute
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Posted - 2008.07.21 11:43:00 -
[30]
i used the petition system a lot to report spammers and isk selling.
damn i have around 50 petitions in all the accounts :E
10100110010100101010011010100101001100101110101001 I will Conquer My Signature Somewhere in the future 10100110010100101010011010100101001100101110101001 |
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