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Thread Statistics | Show CCP posts - 1 post(s) |
Haks'he Lirky
Burning Bright Inc.
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Posted - 2008.09.24 22:40:00 -
[91]
Edited by: Haks''he Lirky on 24/09/2008 22:41:05
Originally by: zeonen Business Contract? Ha-Ha, Ok.
He was 13!
Last time you posted he was 14, get your facts straight, or at least lie more convincingly.
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Siigari Kitawa
Gallente The Aduro Protocol
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Posted - 2008.09.24 22:45:00 -
[92]
I've been waiting over a week on a Reimbursement Petition from a ship that was lost to NPCs.
I've been updating the petition every 3 days and still no reply
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Armoured C
Gallente Federation of Freedom Fighters Executive Outcomes
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Posted - 2008.09.25 01:08:00 -
[93]
Originally by: GM Grimmi STUFF
That being said, there have been a few isolated cases where technical issues on our side are to blame, resulting in some mishandled or untimely closed petitions, but such situations are of course corrected with top priority, when discovered.
The GMs
did the log show nothing couldnt resist remember carebears arn't people they are flying pinyata's
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Agor Dirdonen
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Posted - 2008.09.27 11:38:00 -
[94]
Edited by: Agor Dirdonen on 27/09/2008 11:40:18
Originally by: zeonen
Business Contract? Ha-Ha, Ok.
He was 13!
Answer: from the EULA
Only an individual, natural person who is an adult or, in the discretion of such an adult, his or her minor child, may establish an Account.
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The Jackhammer
Wolf Tactical Solutions
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Posted - 2008.09.28 05:07:00 -
[95]
Don't Get Me Started ...
Lets say ... In The Real World ... Which they will soon find out ... Someone will come along that DOES care more about their customers AND will have no problem taking them from CCP.
Till then ... Sub-Par customer service is what we have to endure ...
Thank-You,
The Jackhammer
Banners and Signatures by: Kalen Vox
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BiggestT
Caldari Space Oddysey Pupule 'Ohana
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Posted - 2008.09.28 05:23:00 -
[96]
Originally by: Sile Suirghiche
Originally by: Max Torps All I can say is that the support I've received from GM's is nearly always very good and very timely.
And no, not all of mine were in the stuck category.
This matches my experience.
Yeah i often get fast repsons but ussually a less-than-optimal answer hehe I think they do do theri best tho.. Awesome EVE history
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NereSky
Gallente Trinity Nova Trinity Nova Alliance
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Posted - 2008.09.28 11:00:00 -
[97]
Apart from the wait what really winds me up is the copy and paste standard reply - ive made 4 lost ship petitions in approx 4 yrs due to nodes crashing and/or other issues like a bug etc but the initial reply (albeit days or weeks after the petition was submitted) is the same o.0
part of the training to be a GM is improving skills in 'copy & paste' as well as treating you like 4 day old char
yeah customer service does suck yet i understand GM's must get swamped with hundreds or thousands of unnecessary petitions so some delays you can forgive, but when they do get round to your petition its a standard reply for whatever the reason of the petition is for
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Misanth
RABBLE RABBLE RABBLE
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Posted - 2008.09.28 11:35:00 -
[98]
I always get puzzled when people post stuff like this. I've played EVE for three years and I've done something like three petitions for lost items, one due to lag and two others due to potential bugs; and I've gotten my items back and a reply within a few hours all three times.
It could be that we get different GM's or something, but that wouldn't explain the difference in reponse time.
My only guess could be that it's the way the petition is written. I'm not saying that you or anyone else is being rude, but picturing the situation for the GM might actually help a bit. When I do a petition I try to stick to a few simple rules; a) I start off with a timestamp, ingame time b) location, system/station or whatever was the case, and c) a short description of what happened.
Consider what the GM sees when he/she open the petition. If it's straight to the point, starting off with a timestamp and location, they can easily check logs. If there's no timestamp, no location, they have to guess and doing a search with no variables can take hours, or days. Same as if you do a goggle search. And if there's a bug or similar involved, a short description makes it easier for them to verify this from logs and/or potentially give proper preparations for a future bugfix.
Maybe I'm just lucky as I said, and could very well be that others are helping the GMs as much as they can, but it seems more logical to me that most people that send a petition probably is making the GMs work hard. That'd explain that their petition wasn't escalated and/or handled quick.
As for the "copy and paste" reply, there's a simple explanation. Every company does this. I hate those replies myself, but it does make sense if you think about it. Customer support have to deal with all kinds of people, some that are aggressive and/or would consider to take legal issues vs the company. Also customer support is just people, like everyone else, they can do mistakes. A simple defensive mechanism for the company is to have a template to use, it puts them in a position where a single employee isn't exposing themselves or the company because of human nature mistakes. It makes things easier should a legal situation occur as well. This sucks, it's very aggravating to read it, but frankly if customers wouldn't escalate issues to legal departments and/or newspapers, companies wouldn't have to be so defensive in the first place.
Just my 2 cents.
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Infinity Ziona
Sebiestor tribe
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Posted - 2008.09.28 11:57:00 -
[99]
I forgot my username for my 2nd account L Dopa character. Its been 12 hours now no reply n Im trying to give them my money... I feel sorry for you guys offering nothing ;)
Hopefully when I wake up. Ganking Buddhist Nun |
Sibane
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Posted - 2008.09.28 12:44:00 -
[100]
Originally by: zeonen Hello
<wall of cow dung>
Sincerely
You DO realise people like that with these ridiculous stories are the reason players with "normal" problems find it hard to get support and an open-mind from CCP?
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