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Reactivate account impossible?

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Author	Topic
Ripmeoff	Posted - 2008.10.01 17:48:00 - [1] Anyone else than me having probs reactivate your account?

CCP Wrangler	Posted - 2008.10.01 17:54:00 - [2] I'm not aware of any issues with this, but if more people have problems, please let us know. Meanwhile, you are welcome to create a petition in the Billing & Account category, the GMs will help you sort it out.

Zeba Minmatar Pator Tech School	Posted - 2008.10.01 17:54:00 - [3] Edited by: Zeba on 01/10/2008 17:55:01 Credit card not getting authorized? edit.. Bah I got pwnd by Wrangler.
Ripmeoff	Posted - 2008.10.01 17:57:00 - [4] Originally by: CCP Wrangler I'm not aware of any issues with this, but if more people have problems, please let us know. Meanwhile, you are welcome to create a petition in the Billing & Account category, the GMs will help you sort it out. I did that but just wanted to know if it was just me that had the probs. #3 Well the Credit Card I used has run out yes. So i Needed to change subscription details. But if account isent active, this is impossible.
Ex0101 Gallente Malicious Intentions Resurgency	Posted - 2008.10.01 18:09:00 - [5] Keep getting an error trying to reactivate two of my alts with ETC's, just come back after a break to, petitions in, not a good start :( --
Ripmeoff	Posted - 2008.10.01 18:29:00 - [6] Originally by: Ex0101 Keep getting an error trying to reactivate two of my alts with ETC's, just come back after a break to, petitions in, not a good start :( Nope.... I know the feeling...
Eric Thebee	Posted - 2008.10.01 18:34:00 - [7] Originally by: Ripmeoff Anyone else than me having probs reactivate your account? Yes, petition in, drumming fingers on desk.
Ripmeoff	Posted - 2008.10.01 18:48:00 - [8] Originally by: Eric Thebee Originally by: Ripmeoff Anyone else than me having probs reactivate your account? Yes, petition in, drumming fingers on desk. Oh YES!!
Dygon Linne	Posted - 2008.10.01 19:15:00 - [9] i have had this problem most of the day activating one of my accounts, sent a petition in hours ago hope we can get something sorted soon

CCP Wrangler	Posted - 2008.10.01 20:31:00 - [10] We're looking into this right now, will post more when I know more. Wrangler Community Manager CCP Hf, EVE Online Email Reducing lag in EVE: The Jita Conundrum - StacklessIO or: How We Reduced Lag - Such Stuff As Dreams Are Made On - EVE64


Railman Minmatar Brutor tribe	Posted - 2008.10.01 20:45:00 - [11] oki sounds

CCP Wrangler	Posted - 2008.10.01 20:50:00 - [12] We currently have people on their way to take a look at our systems. Wrangler Community Manager CCP Hf, EVE Online Email Reducing lag in EVE: The Jita Conundrum - StacklessIO or: How We Reduced Lag - Such Stuff As Dreams Are Made On - EVE64

DubanFP Caldari Kylia Inc.	Posted - 2008.10.01 20:53:00 - [13] Are you trying to activate a trial acount with a bought "with isk" GTC? _______________ "Cheap" and "Lame" are words created by people who refuse to admit they have been completely and utterly outclassed.

GM Nova	Posted - 2008.10.01 21:02:00 - [14] Our people are looking into this. They have located the error and should solve this within the hour. We sincerely apologize for this inconvenience. GM Nova Senior Game Master EVE Online Customer Support


CCP Wrangler	Posted - 2008.10.01 21:20:00 - [15] The issue has now been solved, reactivating your account should work again, but if you have any further issues, please post them as we will monitor this thread for a while. Wrangler Community Manager CCP Hf, EVE Online Email Reducing lag in EVE: The Jita Conundrum - StacklessIO or: How We Reduced Lag - Such Stuff As Dreams Are Made On - EVE64

Railman Minmatar Brutor tribe	Posted - 2008.10.01 21:25:00 - [16] still dosent work for me to reactive my account

CCP Wrangler	Posted - 2008.10.01 21:27:00 - [17] Originally by: Railman still dosent work for me to reactive my account There was an issue with one of our servers that has now been solved. Additionally we do have some fairly powerful anti fraud protection in our billing system which means that sometimes you have to contact Customer Support to be able to subscribe or reactivate. Wrangler Community Manager CCP Hf, EVE Online Email Reducing lag in EVE: The Jita Conundrum - StacklessIO or: How We Reduced Lag - Such Stuff As Dreams Are Made On - EVE64

Ex0101 Gallente Malicious Intentions Resurgency	Posted - 2008.10.01 21:28:00 - [18] On trying to reactivate with ETC you now get the following message instead of the previous error before the fix : To re-activate your account simply fill out your personal and Direct Debit bank information in the form below and press the 'Next' button. --

GM Nova	Posted - 2008.10.01 21:33:00 - [19] Originally by: Ex0101 On trying to reactivate with ETC you now get the following message instead of the previous error before the fix : To re-activate your account simply fill out your personal and Direct Debit bank information in the form below and press the 'Next' button. Please ignore this text and enter your code. This is a message error and should not affect the reactivation. GM Nova Senior Game Master EVE Online Customer Support

Railman Minmatar Brutor tribe	Posted - 2008.10.01 21:33:00 - [20] Additionally we do have some fairly powerful anti fraud protection in our billing system which means that sometimes you have to contact Customer Support to be able to subscribe or reactivate. What you mean by that? I payed my 2 other accounts few days ago and it worked jsut fine and NOW it suddenly not work anymore,so i should write yet another petention just because you cant solve the problem and yet ahlt me anothe day to logg in to the game and change skill

Ex0101 Gallente Malicious Intentions Resurgency	Posted - 2008.10.01 21:36:00 - [21] Originally by: GM Nova Please ignore this text and enter your code. This is a message error and should not affect the reactivation. Thank you, all sorted :) --
DubanFP Caldari Kylia Inc.	Posted - 2008.10.01 21:37:00 - [22] Edited by: DubanFP on 01/10/2008 21:37:20 Originally by: Ex0101 Originally by: GM Nova Please ignore this text and enter your code. This is a message error and should not affect the reactivation. Thank you, all sorted :) This begs the question. What exactly did CCP "fix"? _______________ "Cheap" and "Lame" are words created by people who refuse to admit they have been completely and utterly outclassed.
Jana Clant New Dawn Corp New Eden Research	Posted - 2008.10.01 21:38:00 - [23] Originally by: DubanFP Edited by: DubanFP on 01/10/2008 21:37:20 Originally by: Ex0101 Originally by: GM Nova Please ignore this text and enter your code. This is a message error and should not affect the reactivation. Thank you, all sorted :) This begs the question. What exactly did CCP "fix"? The universe. Join New Eden Research today and never worry about queues again!

CCP Wrangler	Posted - 2008.10.01 21:39:00 - [24] Originally by: Railman What you mean by that? I payed my 2 other accounts few days ago and it worked jsut fine and NOW it suddenly not work anymore,so i should write yet another petention just because you cant solve the problem and yet ahlt me anothe day to logg in to the game and change skill Anti fraud protection does not mean we think you're trying to commit fraud, it's automated things that catches possible frauds, and sometimes things that are legit as well. Think of it as the email junk filter, sometimes it sorts out emails that are legit and you have to manually put it back in your inbox, petitioning us let's us fix the issue manually. If you have an active petition, please update it to reflect that the issue was fixed and you still can't activate your account. Wrangler Community Manager CCP Hf, EVE Online Email Reducing lag in EVE: The Jita Conundrum - StacklessIO or: How We Reduced Lag - Such Stuff As Dreams Are Made On - EVE64

Dygon Linne	Posted - 2008.10.01 21:46:00 - [25] GTC reactivation working fine now, thanks
Railman Minmatar Brutor tribe	Posted - 2008.10.01 21:55:00 - [26] Problem is solved
Eric Thebee	Posted - 2008.10.01 22:20:00 - [27] Reactivation working fine now, thanks.

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