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| Author |
Topic |
Dane
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Posted - 2004.08.16 11:05:00 -
[1]
Woot! They DID get my account reactivated while this is being resolved. That is a good thing. There is hope people!
Looking for someone to make me a sig banner. Please eve-mail me :) No ridiculous offers need apply. |
Dane
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Posted - 2004.08.16 11:05:00 -
[2]
Woot! They DID get my account reactivated while this is being resolved. That is a good thing. There is hope people!
Looking for someone to make me a sig banner. Please eve-mail me :) No ridiculous offers need apply. |
Dane
|
Posted - 2004.08.18 11:48:00 -
[3]
It seems that some are getting reactivated now, which is good. Here is the last bit of information they sent me, and what you should provide in your petition to get quick action:
I'm sorry, but we don't have a phone number you can call. The problem is lies with our credit card servie providor. We need those information we asked about earlier, then we can contact our service provider and clear this with them.
I have opened your account for 10 days, that ought to be enough time for us to fix this. If you can now send us the information we need:
1. The last six digits of your credit card number
2. The type of card (VISA or Mastercard)
3. The name of the bank which issued the card
4. The expiry date of the card
If you can recall the error you got when you tried registering the account, it could also be of help.
If you need further assistance, please don't hesitate to contact us again. We'll do all we can to help.
Best regards,
[GM]Q
The EVE Online Customer Support Team
So...that's it...If you are still having trouble getting activated...submit a petition with the above information and they should take care of it...if nothing else, activate you for 10 days as they did me, while they get it all sorted out. It was totally unexpected given what I have been reading in this thread.
Good luck! 
Looking for someone to make me a sig banner. Please eve-mail me :) No ridiculous offers need apply. |
Dane
|
Posted - 2004.08.18 11:48:00 -
[4]
It seems that some are getting reactivated now, which is good. Here is the last bit of information they sent me, and what you should provide in your petition to get quick action:
I'm sorry, but we don't have a phone number you can call. The problem is lies with our credit card servie providor. We need those information we asked about earlier, then we can contact our service provider and clear this with them.
I have opened your account for 10 days, that ought to be enough time for us to fix this. If you can now send us the information we need:
1. The last six digits of your credit card number
2. The type of card (VISA or Mastercard)
3. The name of the bank which issued the card
4. The expiry date of the card
If you can recall the error you got when you tried registering the account, it could also be of help.
If you need further assistance, please don't hesitate to contact us again. We'll do all we can to help.
Best regards,
[GM]Q
The EVE Online Customer Support Team
So...that's it...If you are still having trouble getting activated...submit a petition with the above information and they should take care of it...if nothing else, activate you for 10 days as they did me, while they get it all sorted out. It was totally unexpected given what I have been reading in this thread.
Good luck!
Looking for someone to make me a sig banner. Please eve-mail me :) No ridiculous offers need apply. |
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