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Author |
Thread Statistics | Show CCP posts - 1 post(s) |
Pak Narhoo
Knights of Kador
433
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Posted - 2012.04.12 18:58:00 -
[1] - Quote
I got a little bit of cash "over" and I want to buy a 1 year subscription through VISA.
I have the money now, no telling what I have (not) in 12 months. Yet when I go and sign up for it I read at the bottom:
Quote:I understand that I am signing up for a recurring charge to my account. Please note: You are signing up for a recurring Credit Card subscription and will be billed at the end of each time period until you cancel or change your method of payment.
I DO NOT want it it to be recurring! How much brain rot has gotten into your accounting department from trying to implement WIS against your subscribers will?
Seriousy, all I want to know is, how do I immediately unsubscribe from your recurring billing the moment I pay for a year?
TL:DR; I got a little bit of cash to burn and I want to buy a 1 year subscription through VISA. How do I unsubscribe from your recurring billing the moment I pay? Who needs television when you have EVE? EVE drama, best drama. |
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Chribba
Otherworld Enterprises Otherworld Empire
3092
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Posted - 2012.04.12 18:59:00 -
[2] - Quote
You can't, except changing the payment method.
/c
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Nedes Betternaem
Imperial Academy Amarr Empire
133
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Posted - 2012.04.12 18:59:00 -
[3] - Quote
Buy the sub, then cancel the sub right afterwards, problem solved. |
Vertisce Soritenshi
Varion Galactic Tragedy.
1503
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Posted - 2012.04.12 19:00:00 -
[4] - Quote
So...buy the sub and then cancel and remove your card right after.
Damn...that was HARD! EvE is not about PvP.-á EvE is about the SANDBOX! - CCP!-á Open the door!!! |
Pak Narhoo
Knights of Kador
433
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Posted - 2012.04.12 19:00:00 -
[5] - Quote
oh you guys are fast!
Note to ccp: be faster! Who needs television when you have EVE? EVE drama, best drama. |
Rengerel en Distel
Khanid Research Corporation
38
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Posted - 2012.04.12 19:01:00 -
[6] - Quote
pay, then unsub the next day when you're able to? or in the next 364 days?
Don't assume bad intent, when stupidity is the much more likely cause. |
Pak Narhoo
Knights of Kador
433
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Posted - 2012.04.12 19:02:00 -
[7] - Quote
Vertisce Soritenshi wrote:So...buy the sub and then cancel and remove your card right after.
Damn...that was HARD!
I donno. There is absolutely nothing there how to deal with getting rid of recurring subscriptions. How would I know what CCP's procedure is?
Who needs television when you have EVE? EVE drama, best drama. |
Orlacc
Pator Tech School Minmatar Republic
104
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Posted - 2012.04.12 19:16:00 -
[8] - Quote
Pak Narhoo wrote:Vertisce Soritenshi wrote:So...buy the sub and then cancel and remove your card right after.
Damn...that was HARD! I donno. There is absolutely nothing there how to deal with getting rid of recurring subscriptions. How would I know what CCP's procedure is?
Why is this so hard? You pay then cancel....you still will have all the remaining time but no recurring. Just like every other MMO with a monthly sub. |
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GM Nythanos
Game Masters C C P Alliance
15
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Posted - 2012.04.12 19:21:00 -
[9] - Quote
Recurring subscriptions would have to be canceled to prevent future billing. you should have the cancel option under the game time list there which would lead you to https://secure.eveonline.com/CancelSubscription.aspx then. You'll be able to use the time you had paid for as well, the account's time won't end prematurely.
If you decide you want it to renew automatically you can cancel the original cancellation. GM Nythanos | Senior Game Master |
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Pak Narhoo
Knights of Kador
433
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Posted - 2012.04.12 19:30:00 -
[10] - Quote
GM Nythanos wrote:Recurring subscriptions would have to be canceled to prevent future billing. you should have the cancel option under the game time list there which would lead you to https://secure.eveonline.com/CancelSubscription.aspx then. You'll be able to use the time you had paid for as well, the account's time won't end prematurely. If you decide you want it to renew automatically you can cancel the original cancellation.
Yeah, I just found it. Why not put that information right under the recurring part: unsubscribe from recurring? Why do I need to go looking for this? Why do you not have a NON-recurring billing? Why make it recurring while I can cancel it?
Sorry but this needs work. It looks like a classic EVE scam in which your accounting department hopes, I don't find the stop subscription part.
Who needs television when you have EVE? EVE drama, best drama. |
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Herping yourDerp
Federal Navy Academy Gallente Federation
480
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Posted - 2012.04.12 19:34:00 -
[11] - Quote
log in,
derp is it under account management???? nope... oh well, lets try GAME TIME oh look cancel subscription 3rd option down that was hard. |
Tallian Saotome
Fractured Core Fatal Ascension
622
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Posted - 2012.04.12 19:35:00 -
[12] - Quote
Pak Narhoo wrote:GM Nythanos wrote:Recurring subscriptions would have to be canceled to prevent future billing. you should have the cancel option under the game time list there which would lead you to https://secure.eveonline.com/CancelSubscription.aspx then. You'll be able to use the time you had paid for as well, the account's time won't end prematurely. If you decide you want it to renew automatically you can cancel the original cancellation. Yeah, I just found it. Why not put that information right under the recurring part: unsubscribe from recurring? Why do I need to go looking for this? Why do you not have a NON-recurring billing? Why make it recurring while I can cancel it? Sorry but this needs work. It looks like a classic EVE scam in which your accounting department hopes, I don't find the stop subscription part. Because a business WANTS you to keep giving them money, and even the friendliest subscription based service makes not having a recurring bill something that isn't obvious to set up?
Also, iirc, if you add a plex to your account it turns off any form of recurring billing(I could be wrong and the bill just hits a month later than it would have) Inappropriate signature removed, CCP Phantom. |
baltec1
1085
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Posted - 2012.04.12 19:37:00 -
[13] - Quote
Pak Narhoo wrote:GM Nythanos wrote:Recurring subscriptions would have to be canceled to prevent future billing. you should have the cancel option under the game time list there which would lead you to https://secure.eveonline.com/CancelSubscription.aspx then. You'll be able to use the time you had paid for as well, the account's time won't end prematurely. If you decide you want it to renew automatically you can cancel the original cancellation. Yeah, I just found it. Why not put that information right under the recurring part: unsubscribe from recurring? Why do I need to go looking for this? Why do you not have a NON-recurring billing? Why make it recurring while I can cancel it? Sorry but this needs work. It looks like a classic EVE scam in which your accounting department hopes, I don't find the stop subscription part.
Because most people use common sense |
Aruken Marr
BSC LEGION Tactical Narcotics Team
58
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Posted - 2012.04.12 19:45:00 -
[14] - Quote
Way to go and over blow the situation. |
Ranger 1
Ranger Corp
1514
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Posted - 2012.04.12 19:51:00 -
[15] - Quote
Welcome to the real world of how subscription services work. When I check troll in the dictionary, it has a photo shopped picture of you standing somewhere in the vicinity of a point.
Also, I can kill you with my brain. |
Utremi Fasolasi
La Dolce Vita
52
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Posted - 2012.04.12 19:52:00 -
[16] - Quote
GM Nythanos wrote:Recurring subscriptions would have to be canceled to prevent future billing. you should have the cancel option under the game time list there which would lead you to https://secure.eveonline.com/CancelSubscription.aspx then. You'll be able to use the time you had paid for as well, the account's time won't end prematurely. If you decide you want it to renew automatically you can cancel the original cancellation.
Yo dawg. I hear you like to cancel, so we made it so you can cancel your cancel. |
ivar R'dhak
STK Scientific
35
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Posted - 2012.04.12 20:19:00 -
[17] - Quote
Or one could be smartypants harda$$, put a big red X on your calender marking the day that recurring payment is due. Then only cancel earlier, when CCCP has done something to pi$$ you off.
/whistles |
Katrina Oniseki
Revenent Defence Corperation Ishuk-Raata Enforcement Directive
432
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Posted - 2012.04.12 21:24:00 -
[18] - Quote
Pak Narhoo wrote:GM Nythanos wrote:Recurring subscriptions would have to be canceled to prevent future billing. you should have the cancel option under the game time list there which would lead you to https://secure.eveonline.com/CancelSubscription.aspx then. You'll be able to use the time you had paid for as well, the account's time won't end prematurely. If you decide you want it to renew automatically you can cancel the original cancellation. Yeah, I just found it. Why not put that information right under the recurring part: unsubscribe from recurring? Why do I need to go looking for this? Why do you not have a NON-recurring billing? Why make it recurring while I can cancel it? Sorry but this needs work. It looks like a classic EVE scam in which your accounting department hopes, I don't find the stop subscription part.
Stop whining. You're making Tabbie look bad. |
Dr Silkworth
Two Geezers in Space
7
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Posted - 2012.04.12 21:45:00 -
[19] - Quote
yeah it sure looks like a scam. When most people say cancel they mean now and refund my money. OP didn't want to do that. Subscription page is a kinda hard sale old school internt grab your money layout. When the iternet was free, this was the only kind of wording that people could use to monetize their work. Static pages weren't worth nothing after you viewed them once or twice. Eve isn't static content and really doesn't need to be sold this way, Bandwidth is not an issue and neither is page space. Theres still room for improvement/clarification and friendliness on account page. |
Marcus Ichiro
Deep Core Mining Inc. Caldari State
5
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Posted - 2012.04.12 22:03:00 -
[20] - Quote
Pak Narhoo wrote:Why do you not have a NON-recurring billing?
They do, it's called buying ETC's. |
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Orlacc
Pator Tech School Minmatar Republic
104
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Posted - 2012.04.12 23:21:00 -
[21] - Quote
Pak Narhoo wrote:GM Nythanos wrote:Recurring subscriptions would have to be canceled to prevent future billing. you should have the cancel option under the game time list there which would lead you to https://secure.eveonline.com/CancelSubscription.aspx then. You'll be able to use the time you had paid for as well, the account's time won't end prematurely. If you decide you want it to renew automatically you can cancel the original cancellation. Yeah, I just found it. Why not put that information right under the recurring part: unsubscribe from recurring? Why do I need to go looking for this? Why do you not have a NON-recurring billing? Why make it recurring while I can cancel it? Sorry but this needs work. It looks like a classic EVE scam in which your accounting department hopes, I don't find the stop subscription part.
Pretty much any subscription with recurring billing is set up this way. Magazines, ISP, etc. Of course they don't have a "non-recurring" button. They want you to stay. Forever.
So know you know. Was it that hard? Enough with the "sneaky CCP' thing.
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Maxpie
Metaphysical Utopian Society Explorations
61
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Posted - 2012.04.13 00:15:00 -
[22] - Quote
I signed my son up for a kids mmo, Lego Online I think it was, and they allowed non-recurring subscriptions. It was great to see the customer treated like a normal person, not some kind of human wallet that must be farmed. So don't give me the bs that everyone does it. Giving the option is much more respectful to the customer. Making it auto-recurring just smells of a cheesy cash-grab and leaves a bad taste in the customer's mouth. |
Joran Dravius
Royal Amarr Institute Amarr Empire
0
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Posted - 2012.04.13 00:46:00 -
[23] - Quote
Pak Narhoo wrote:GM Nythanos wrote:Recurring subscriptions would have to be canceled to prevent future billing. you should have the cancel option under the game time list there which would lead you to https://secure.eveonline.com/CancelSubscription.aspx then. You'll be able to use the time you had paid for as well, the account's time won't end prematurely. If you decide you want it to renew automatically you can cancel the original cancellation. Yeah, I just found it. Why not put that information right under the recurring part: unsubscribe from recurring? Why do I need to go looking for this? Why do you not have a NON-recurring billing? Why make it recurring while I can cancel it? Sorry but this needs work. It looks like a classic EVE scam in which your accounting department hopes, I don't find the stop subscription part. It works the same as every other subscription MMO in the world and the vast majority of subscription services in general. The one exception that I know of is the Lego MMO mentioned in the post above this. It's not CCP's fault you have a learning disability. The system is standard and doesn't need to be changed. You simply need to figure out how subscriptions work. |
Aggressive Nutmeg
167
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Posted - 2012.04.13 01:04:00 -
[24] - Quote
In Account Management:
Select Cancel Subscription
Please select a reason: Payment/Account management
Please indicate your specific reason: Cancelling auto billing
It doesn't get any easier than that. Never make eye contact with someone while eating a banana. |
Whambot
Caldari Provisions Caldari State
1
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Posted - 2012.04.13 01:07:00 -
[25] - Quote
Pak Narhoo wrote:GM Nythanos wrote:Recurring subscriptions would have to be canceled to prevent future billing. you should have the cancel option under the game time list there which would lead you to https://secure.eveonline.com/CancelSubscription.aspx then. You'll be able to use the time you had paid for as well, the account's time won't end prematurely. If you decide you want it to renew automatically you can cancel the original cancellation. Yeah, I just found it. Why not put that information right under the recurring part: unsubscribe from recurring? Why do I need to go looking for this? Why do you not have a NON-recurring billing? Why make it recurring while I can cancel it? Sorry but this needs work. It looks like a classic EVE scam in which your accounting department hopes, I don't find the stop subscription part.
Have you ever payed for an MMO before? Have you ever subbed for ANYTHING that bills you monthly? WoW does the same thing, so did DAoC and UO and every other possibly recurring game. Is it right? No, but EVE is far from the first company to default billing to auto-recurring. |
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