we are hiring to increase our GM work force.

I think I will forgo my usual 3 daily petitions about frivolous crap

I find that the more I insult the GMs in my petition the longer it takes for the GMs to respond to it.

I have been nothing but polite in my petition.

This thread started out of frustration and is now just in update mode.

Basically it's becoming a self-fulling prophesy now as indicated in my OP.

but can't you only have 2 petitions open at any one time

I find that the more I insult the GMs in my petition the longer it takes for the GMs to respond to it.

... .

I'm fast beginning to think that the Petition system is just a CCP fa+:ade of care to discourage people from trying to get assistance to genuine in game issues.

Do they actually look at Petitions these days or just wait for people to give up 99% of the time?

I've Petitioned a couple of times and responses can be measured in weeks.

Resolution even longer - after jumping through multitudes of hoops that really didn't seem that necessary once the request might be resolved. I say might as they have only ever solved one issue and it was a ton of hassle.

First, let me apologize for the long waiting times that everyone is currently experiencing. We are aware of the problem and are working on resolving it. Unfortunately this may take a while and we have no solid ETA on when we will be able to get things properly back in line again.

To provide a bit of background information on how things are looking and why things are the way they are; here are some numbers.

A normal, healthy global queue has around 1500 petitions that are waiting for an answer from a GM; currently (as of this post) we have 3463 petitions in total that require the attention of a GM.

The oldest petition that has not yet received any reply in our Game Play queue was filed on 2012.04.05 20:06:00
The oldest petition that has not yet received any reply in our Billing queue was filed on 2012.04.14 15:43:00
The oldest petition that has not yet received any reply in our Technical queue was filed on 2012.04.13 21:31:00

Note that some special cases (hacking, bans, etc) may take longer and are not represented in the above mentioned queues.

We are working as fast as we can to get these numbers down and we are hiring to increase our GM work force. In the mean time we can only ask humbly for your patience.

My never answered petition, Apr 8 2012.

There are simply a lot more of you these days. There are no specific issues causing this load except for more player activity, which is why we are hiring. Unfortunately hiring and training GMs is not a quick and easy task and a surge of player activity in the wake of last year is causing customer support some scaling issues. However, we have stabilized the current situation and are working on reducing our queues to more healthy levels.