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1. Sticky:Dev blog: Customer Support: Past, Present and Future - in EVE Information Portal [original thread]
TheSmokingHertog wrote: Can you maybe create a queue stats page with a line graph (i.e), maybe on every Wednesday (between weekends)... with the current queue lengt per category with the following fases / stages; # tickets in "information ...
- by GM Arcade - at 2016.08.19 10:33:14
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2. Sticky:Dev blog: Customer Support: Past, Present and Future - in EVE Information Portal [original thread]
helana Tsero wrote: You mentioned the problem of getting GMs in Iceland. Why dont you hire (more) remote GMs ? .... Hire 100 player sourced GMs paid in plex to handle new player questions on gameplay / settings / ui etc and you could probably...
- by GM Arcade - at 2016.08.18 00:16:06
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3. Sticky:Dev blog: Customer Support: Past, Present and Future - in EVE Information Portal [original thread]
Acks wrote: Another possible idea is to have 1 or 2 GM's assigned as "screeners". Their job would be to do just the above steps. They could make sure that when the tickets get to the GM's handling the request, all the info that is required to ...
- by GM Arcade - at 2016.08.17 20:28:50
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4. Sticky:Dev blog: Customer Support: Past, Present and Future - in EVE Information Portal [original thread]
Vincent Athena wrote: " One factor which affects reply times is how many tickets we receive. It should be simple in that the more tickets we predict to receive the greater the reply times will be. " I'm lost with this one. When I submit a tick...
- by GM Arcade - at 2016.08.17 16:45:39
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5. WTS 40m sp toon - in Character Bazaar [original thread]
Thanks for contacting us. I've taken care of this. If the seller can contact us it would be appreciated.
- by GM Arcade - at 2016.01.30 11:26:16
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6. trainning time halp D: - in EVE General Discussion [original thread]
This is a known issue. Basically if you used a Blood Raider Cerebral Accelerator and it expired then the remaining skill training time on the character selection screen would still take the accelerator into account. The skill training time in the ...
- by GM Arcade - at 2015.11.08 21:32:47
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7. Certificate error when accessing the support site - in Issues, Workarounds & Localization [original thread]
I've got in touch with the web team and this should be resolved asap.
- by GM Arcade - at 2015.10.29 09:15:47
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8. POS Arrays Vanished - in EVE General Discussion [original thread]
Reileen Kawahara wrote: It happened in the last 2 days when I haven't been online and it is located in a 0.6 system which is why I am questioning what has happened. If your corp mates can't offer any explanation as to the fate of the arrays,...
- by GM Arcade - at 2015.08.21 23:46:25
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9. Sticky:Dev Blog: Introducing the New Customer Support Help Center - in EVE Information Portal [original thread]
SpaceSaft wrote: Quote: After exhaustive trials and rigorous feature testing I hope you'll forgive me when I say I don't believe you tested a single thing. There are no language options and I default to the wrong language. "Game Play S...
- by GM Arcade - at 2015.07.02 22:43:43
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10. Sticky:Dev Blog: Introducing the New Customer Support Help Center - in EVE Information Portal [original thread]
Commander Nina Hanomaa wrote: Hello, I am experiencing login issues with the new Help Center. The moment I click on the "Sign-In" the page redicts to https://supportauth.eveonline.com/callback/?kind=error&message=User+is+invalid%3A+Email%...
- by GM Arcade - at 2015.07.02 22:36:29
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11. HAIR for GOOD - in EVE General Discussion [original thread]
Sold some stuff. One more PLEX donated.
- by GM Arcade - at 2015.05.20 22:50:43
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12. Launcher Character Name Challenge - in Issues, Workarounds & Localization [original thread]
If you are logging in from a new IP then you will be challenged for a character name on the account. After you enter the character name please use the mouse to click on the 'Continue' button. Using the keyboard to enter after you type in the chara...
- by GM Arcade - at 2015.05.11 23:23:16
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13. Frogot which account a character is on - in EVE General Discussion [original thread]
Submit a ticket in the 'Billing and Account' -> 'Login Issues' category and we should be able to help. http://community.eveonline.com/support/support-tickets/
- by GM Arcade - at 2015.04.13 21:59:28
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14. [Auction] Docked Nyx - in Sell Orders [original thread]
Because ships of this type are currently not able to dock through normal game mechanics, we feel that any trading of it in its current location would not be appropriate. We have contacted the players involved. If any player finds themselves in p...
- by GM Arcade - at 2015.04.13 14:18:31
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15. A sweet Fanfest - in EVE General Discussion [original thread]
Anything without liquorice.
- by GM Arcade - at 2015.03.14 09:35:47
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16. Pi and Poco's in Isinokka Solar System - in EVE General Discussion [original thread]
There are some systems which were made off limits, I believe because they surrounded very popular trade hubs and the devs wanted to limit traffic in those systems. Sorry, not at the office atm so can't delve into the documentation. I think this l...
- by GM Arcade - at 2015.03.03 00:48:52
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17. CCP, Why are you not promoting this?!?!? - in EVE General Discussion [original thread]
Just thought I would chip in here with some information. For the past few months we have been trialing Zendesk as a new Customer Support communication platform. The one we are currently using is not really optimized for ticket work and is especial...
- by GM Arcade - at 2015.03.01 19:35:04
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18. Launcher in Offline Mode - in Issues, Workarounds & Localization [original thread]
There is now a new thread for this issue. You can find it at the following location: https://forums.eveonline.com/default.aspx?g=posts&t=405819&find=unread
- by GM Arcade - at 2015.02.20 18:49:55
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19. Launcher in Offline Mode - in Issues, Workarounds & Localization [original thread]
If you just encountered an issue in the last 30 minutes then it could be related to a current issue with the launcher. Please check the following thread for updates: https://forums.eveonline.com/default.aspx?g=posts&t=405818&find=unread
- by GM Arcade - at 2015.02.20 18:46:48
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20. Launcher - Offline mode - in Issues, Workarounds & Localization [original thread]
Tythihoz wrote: I just started getting this error on my laptop, I tried the older solutions that once worked. But no, did not work. What I haven't done yet is to re-install the whole client. This is likely related to a current issue with the...
- by GM Arcade - at 2015.02.20 18:45:35
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