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Trebor Daehdoow
Gallente Sane Industries Inc. Ethereal Dawn
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Posted - 2009.06.30 02:40:00 -
[1]
I have been having a problem for the last several weeks where my MacBook Pro does a complete shutdown -- not a crash, not a kernel panice, but WHAM! poweroff -- when I start Eve Online.
THe first time it happens, it takes an hour or so. After that, even a few minutes on the login page causes the behavior.
I did a complete redownload and reinstall, that fixed the problem for a week. Now it's back again.
The console app gives me the following log entries as the last entries before the shutdown:
Jun 29 21:53:12 Trebor-Macbook cider[854]: Error reading affiliate.plist:The file ôaffiliate.plistö does not exist. Jun 29 21:53:19 Trebor-Macbook com.apple.launchd[159] ([0x0-0x24024].com.transgaming.EVEOnline[854]): Stray process with PGID equal to this dead job: PID 857 PPID 1 cider Jun 29 21:53:19 Trebor-Macbook com.apple.launchd[159] ([0x0-0x24024].com.transgaming.EVEOnline[854]): Exited with exit code: 2
Sometimes the last entry is not there; likely the last block of console error messages is not getting saved to disc before things go boom.
Gonna try another redownload/reinstall, but any advice appreciated. World Domination - It's fun for the entire family! EViE - The iPhone / iPod Touch Skill Training Monitor
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CCP Whisper
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Posted - 2009.06.30 09:47:00 -
[2]
What model Macbook Pro do you have and how hot is it running? It sounds like it is shutting down as an emergency measure to prevent overheating, based on the first shutdown occurring after an hour and subsequent shutdowns taking place quicker. The login page is extremely CPU intensive (and no, I don't know why this is and am waiting on a response from the programmers about that) so it thrashes the CPU quite a bit.
Depending on how old your Macbook Pro is it might be worth trying to open it up and using some canned air to clean it out. I believe the Apple stores can do this for you, as well as checking to make sure fans are working. At the very least you can install a temperature monitoring app that should let you know how hot things are getting.
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Trebor Daehdoow
Gallente Sane Industries Inc. Ethereal Dawn
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Posted - 2009.07.01 02:41:00 -
[3]
Yes, I am coming to the conclusion that it may well be a thermal problem. When EVE is running the fans are going flat out and the machine runs very hot, but I've never previously had this kind of shutdown in over 18 months of playing the game.
Right now, after just a few minutes of downloading the latest patch on the start page, the CPU is up to 182-F and the GPU heatsink is running 175-F.
Are there any settings that can be changed that would tend to reduce the CPU/GPU loads? This might at least narrow down the issue a bit.
Thanks for the quick reply, btw. World Domination - It's fun for the entire family! EViE - The iPhone / iPod Touch Skill Training Monitor
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Trebor Daehdoow
Gallente Sane Industries Inc. Ethereal Dawn
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Posted - 2009.07.01 12:32:00 -
[4]
Oh, and it's one of the generation of MBP's before the unibody ones, a 2.33G Intel Core 2 Duo machine. World Domination - It's fun for the entire family! EViE - The iPhone / iPod Touch Skill Training Monitor
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Trebor Daehdoow
Gallente Sane Industries Inc. Ethereal Dawn
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Posted - 2009.07.01 14:35:00 -
[5]
OK, interesting new data point:
After trashing and reinstalling EVE (restoring only the settings folder), the machine is once again thermally stable. Running hot as usual, but not going into thermal shutdown.
iStat readings are: CPU 207F, GPU 153F; CPU running about 50%. This is with EVE running on an external display in 1600x1000 windowed mode (my usual setup), with all the settings to low.
If/when the problem reoccurs, I'll try to gather some other statistics, and also restore the preferences from a TM backup to see if that has any effect. But at this point my guess is that some corruption occurs that causes CPU or GPU usage to rise just enough to cause the machine to think it's about to suffer China Syndrome. Given that I have run EVE while doing heavy duty compression in the background, I suspect it is something GPU related. World Domination - It's fun for the entire family! EViE - The iPhone / iPod Touch Skill Training Monitor
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CCP Fallout
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Posted - 2009.07.01 14:38:00 -
[6]
You wouldn't happen to have a laptop notebook cooler, would you? Antec makes a fairly good one, which can run fairly pricey depending upon which one you get. But there are also good ones that can be found for much cheaper.
The other thing that I do when I play EVE on my Macbook Pro is I hook my monitor up to it and close the laptop's cover. I've found that my MBP runs considerably cooler than it would otherwise.
Fallout Associate Community Manager CCP Hf, EVE Online Contact us |
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Trebor Daehdoow
Gallente Sane Industries Inc. Ethereal Dawn
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Posted - 2009.07.01 18:50:00 -
[7]
I have tried laptop coolers in the past, but my experience with them is that they generate little or no actual cooling on a MBP. I get better results just raising up the rear of the laptop a centimeter or so with a couple of small plastic offsets.
I will try running with the laptop screen off and see if that has any effect. World Domination - It's fun for the entire family! EViE - The iPhone / iPod Touch Skill Training Monitor
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Aizen Intaki
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Posted - 2009.07.02 13:28:00 -
[8]
XPad
I bought one awhile ago for my MacBook Pro when I started running into heating issues while having two EvE clients up at once. It isn't a cure-all by any means, but it beats the hell out of propping the back of your laptop up with some random object laying on the table.
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Trebor Daehdoow
Gallente Sane Industries Inc. Ethereal Dawn
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Posted - 2009.07.02 14:28:00 -
[9]
This problem is now getting worse.
Woke up this morning, fired up EVE, and bang, another shutdown.
Went through a series of a/b test steps, restoring preferences and the app from backups, trying different combinations. Spent several hours on this, trying to narrow down a particular combination that would reliably cause the problem.
At first, I thought I was getting somewhere; using a backup of the eve app and having it create new preferences, the machine was stable with newly created preferences, first on fullscreen mode, then after being switched to 1600x1000 windowed, dither off. The GPU heatsink temp would level off at about 175F on the login screen.
Using the "regular" copy of the app (not restored from time machine) on the other hand, would quickly cause the machine to go into heat-protection shutdown, with the GPU heatsink soaring to 195 just before the laptop shut itself off. It would do this in under 2 minutes.
So then I did the obvious thing, swapping preferences to see if the problem was in the app file or the preferences file.
At first, it seemed like I had a winner. But being cautious, I decided to start from scratch, and reinstalled EVE from the .dmg archive, trashed the preferences folder, and launched it.
All I did at that point was accept the EULA... and several minutes later, the machine went into heat shutdown!
So at this point, I am pretty much dead in the water. I have no idea whether this is a hardware problem on the machine, some sort of software interaction, or what.
Question: other than the app and ~/Library/Preferences, does EVE store files anywhere else on the machine?
World Domination - It's fun for the entire family! EViE - The iPhone / iPod Touch Skill Training Monitor
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Ami Nia
Caldari
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Posted - 2009.07.02 15:03:00 -
[10]
Can you verify that the fans are actually speeding up correctly (there are programs that measure it).
Are you sure nothing is obstructing the airflow? I'd ask an Apple certified technician to have a check unless you are comfortable enough to open the chassis yourself.
Please, spend 1 minute of your time and check this out
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Trebor Daehdoow
Gallente Sane Industries Inc. Ethereal Dawn
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Posted - 2009.07.02 17:04:00 -
[11]
Yep, the fans are maxing out at 6000rpm.
As for airflow, I have never been able to feel significant airflow at the vents of this or another (1st gen) Macbook Pro that we use in the family, nor get a good answer as to whether this is normal.
Subsequent to my previous post, I discovered that the issue seems to be limited to the logon page and perhaps possibly the character selection page; if I can get past those pages before the heat buildup causes a shutdown, then once in space (it's very cold in space...) the MBP stabilized with a GPU heat sink of 175F.
I was planning on getting a new MBP anyway, so that's on order, then I intend to contact AppleCare and get them to take a real close look at the machine. Hopefully they can find and fix something before I pass it on to #1 son, who currently has a PowerPC laptop and has been dropping some heavy hints that he would really like an Intel one so he can "play that cool space game you like, Dad"
World Domination - It's fun for the entire family! EViE - The iPhone / iPod Touch Skill Training Monitor
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Ami Nia
Caldari
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Posted - 2009.07.03 10:27:00 -
[12]
Originally by: Trebor Daehdoow in over 18 months of playing the game.
Originally by: Trebor Daehdoow Oh, and it's one of the generation of MBP's before the unibody ones, a 2.33G Intel Core 2 Duo machine.
Is that an early 2008 model with NVIDIA GeForce 8600M GT ?
Please, spend 1 minute of your time and check this out
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Trebor Daehdoow
Gallente Sane Industries Inc. Ethereal Dawn
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Posted - 2009.07.04 11:12:00 -
[13]
Nope, the chipset is listed as ATY,RadeonX1600 World Domination - It's fun for the entire family! EViE - The iPhone / iPod Touch Skill Training Monitor
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CCP Whisper
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Posted - 2009.07.07 10:55:00 -
[14]
Originally by: Trebor Daehdoow Nope, the chipset is listed as ATY,RadeonX1600
We don't have one of those here at CCP but I know Transgaming do. I'll poke them again about this issue, but I think it might be worth getting your Macbook Pro check out to see if the fans are working. I believe there are only two of them and no heatsinks (based on this picture). One thing you could try is to use an application like CPUTest to put your CPU under load and see what happens.
Another thing you could try to do first is reset the SMC. Could be that something is preventing it from functioning properly and spooling up fan speeds to cope with higher temperatures and/or load. Instructions on how to do this can be found here. |
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Trebor Daehdoow
Gallente Sane Industries Inc. Ethereal Dawn
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Posted - 2009.07.07 21:32:00 -
[15]
The machine is going into the AppleCare meatgrinder tomorrow; the initial tech support call indicated that the temperatures being experienced are anomalously high, and that the problem is either something wrong with the fans (which spool up to 6000rpm [indicated] almost at once) or with one or more of the temperature sensors falsely reporting high temperatures.
I needed to upgrade my MacBook Pro anyway, so I got one of the latest ones (17"). It runs EVE at 1600x1200 at higher graphic settings and a faster frame rate, yet the CPU temp is 160 or so, the GPU 140, and the fans are running at 2400 rpm.
I'll let you know what they say. It's nice that I have a test case (launch eve, wait 5 minutes) that demonstrates the issue. World Domination - It's fun for the entire family! EViE - The iPhone / iPod Touch Skill Training Monitor
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Trebor Daehdoow
Gallente Sane Industries Inc. Ethereal Dawn
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Posted - 2009.07.08 11:11:00 -
[16]
BTW, Whisper, since you're reading the thread, can you please tell your frontline bug-reporting staff that there are these computers called "macintoshes" that run Eve?
Every time I log a bug report (the most recent one being about jump-lag that seems to be related to the number of market operations you've done per session), I get the boilerplate "Oh, you need to give us logs, run the logserver response".
Well, gee, the logserver doesn't run on Macs - or at least, I've never found any instructions on how to do it, and the wiki page they point you to is PC-specific.
If you're wondering why so few Mac bug-reports seem to get through to you, this is why.
World Domination - It's fun for the entire family! EViE - The iPhone / iPod Touch Skill Training Monitor
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CCP Whisper
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Posted - 2009.07.08 14:51:00 -
[17]
Originally by: Trebor Daehdoow Every time I log a bug report (the most recent one being about jump-lag that seems to be related to the number of market operations you've done per session), I get the boilerplate "Oh, you need to give us logs, run the logserver response".
I'll have a chat with the guy who runs the bughunters and ask him to refresh their memories.
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Trebor Daehdoow
Gallente Sane Industries Inc. Ethereal Dawn
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Posted - 2009.07.17 22:42:00 -
[18]
Just an update.
The Mac came back from applecare; they replaced the thermal module, the fans, and a few other heat related things. Now it runs a lot cooler, and son is happy and playing EVE on it, while I enjoy the shiny new Macbook (which never gets over 175F) World Domination - It's fun for the entire family! EViE - The iPhone / iPod Touch Skill Training Monitor
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