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CCP working to address forum spammer issues

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Author	Thread Statistics \| Show CCP posts - 8 post(s)

CCP Pann	Posted - 2009.07.23 22:59:00 - [1] Hideyhi, capsuleers When Auntie Pann comes out of the woodwork to post, you know things are heating up. I felt this was an important issue and wanted to speak with you personally about it, so here goes. Over the last few days, the internet has been under attack by a tenacious group of keylogging little maniacs. It's important to note that this is not only happening to us on the EVE forums but in many other gaming communities as well. While this has probably help to boost Audrey B's career immeasureably, it's caused a lot of grief and heartache for many others. We had hoped that the Captcha system we implemented earlier today would fix the problem. It did, to a large degree, but the problem hasn't been completely eradicated. We are exploring other options now and doing our best to find a solution that will cause our legitimate subscribers the least amount of inconvenience while shutting down the credit card info stealing little monkeys from doing more damage. Unfortunately, it might hurt a little more before the pain goes away: We may need to take the forums down temporarily. We consider this a last resort but we're willing to do it if there's no other option. We sincerely apologize for any inconvenience this may cause, especially since we know that playing on the forums is a big part of the EVE experience for lots of you. We hope you will continue to bear with us and, please, don't kill the messenger. My mom told me I should be an accountant but I didn't listen. Fly safe -- and don't click on shady links, Pann


CCP Pann	Posted - 2009.07.23 23:13:00 - [2] I think we've explored every option just shy of sending out ninja squads with bazookas. The trick is finding something that can be done quickly without causing our "real" customers too much inconvenience. As I said before, Captcha isn't cutting it. (And, if it brings you some small measure of comfort, know that we're not exactly digging that, either, so we'll remove it as soon as a new system is in place.)


CCP Navigator C C P	Posted - 2009.07.23 23:56:00 - [3] Hello Capsuleers, The forums have been re-enabled and we thank you for your patience during this maintenance period. After some discussion between various departments we have decided to restrict posting on all new accounts for at least the next 24 hours while a long term solution to this problem is designed and implemented. We appreciate that this may cause some issues for newly created accounts so we ask that you use the in-game ôHelpö and ôRookieö chat channels to have any questions on game play answered. All newly created accounts can still browse the forums and read any current threads for ship set ups, mission or mining guides or starting your adventures in EVE Online. All accounts can also access our EVElopedia which has hundreds of useful articles for all players. We thank you for your patience and understanding.


CCP Navigator C C P	Posted - 2009.07.24 00:03:00 - [4] Originally by: voogru Originally by: CCP Navigator Hello Capsuleers, The forums have been re-enabled and we thank you for your patience during this maintenance period. After some discussion between various departments we have decided to restrict posting on all new accounts for at least the next 24 hours while a long term solution to this problem is designed and implemented. We appreciate that this may cause some issues for newly created accounts so we ask that you use the in-game ôHelpö and ôRookieö chat channels to have any questions on game play answered. All newly created accounts can still browse the forums and read any current threads for ship set ups, mission or mining guides or starting your adventures in EVE Online. All accounts can also access our EVElopedia which has hundreds of useful articles for all players. We thank you for your patience and understanding. Quick question, are accounts being created soley with credit card fraud or are the accounts being funded with GTC's? Will update this post with more... While our investigation is ongoing it would not be prudent to reveal details at this time. I can assure every player that we are doing everything possible to protect your account security and will continue to do so until this threat is eliminated permanently.


CCP Pann	Posted - 2009.07.24 00:13:00 - [5] I haven't totally discounted the ninjas yet myself, and am even willing to downgrade from bazookas to blow guns if needed, but let's hope the other things we're trying will work.


CCP Navigator C C P	Posted - 2009.07.24 00:14:00 - [6] Originally by: voogru Originally by: CCP Navigator While our investigation is ongoing it would not be prudent to reveal details at this time. I can assure every player that we are doing everything possible to protect your account security and will continue to do so until this threat is eliminated permanently. Ah well, I'm just going nuts doing backseat problem solving, I have had similar situations with problems like these. voogru, Please believe me when I say that I appreciate you trying to help and in no way should you take my response as a blow off of any kind. Since this unusual situation is impacting on player accounts we must keep all information internal but Thank You most sincerely for your deire to help


CCP Navigator C C P	Posted - 2009.07.24 00:41:00 - [7] Originally by: voogru Edited by: voogru on 24/07/2009 00:32:43 Originally by: CCP Navigator voogru, Please believe me when I say that I appreciate you trying to help and in no way should you take my response as a blow off of any kind. Since this unusual situation is impacting on player accounts we must keep all information internal but Thank You most sincerely for your deire to help If there was only a way to make suggestions, in private, that didn't end up in an unmonitored mailbox. I've had too many occurrences where information didn't get to the right people about problems in EVE. I appreciate your response, though. And I completely understand. Feel free to drop me a petition under "Forums" and I will get it to the right people


CCP Navigator C C P	Posted - 2009.07.28 16:07:00 - [8] Locking this thread now. A new forum thread will be available shortly from GM Grimmi who will be addressing this issue. Many Thanks. Navigator Senior Community Representative CCP Hf, EVE Online

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