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Author |
Thread Statistics | Show CCP posts - 6 post(s) |
Witchway
Hard Knocks Inc.
107
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Posted - 2014.07.04 00:35:00 -
[751] - Quote
oh look! people who are having the same issue I am!
Luckily though the two CCP employees that I've talked to so far blame everything on my specific wifi network. Sorry guys apparently my wifi network is ruining eve for all of you as well.
GM Scotsman and GM Smiley, well done lads. |
SpaceAlien Groupie
State War Academy Caldari State
0
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Posted - 2014.07.04 11:29:00 -
[752] - Quote
Same but my socket closed started with the WIS expansion. And its not the connection because it sometimes only d/c 1 or 2 clients and not the others which is proof its not my connection. Additional proof it affects many others around the world on different networks and no other games have any issues at all. |
DrysonBennington
Aliastra Gallente Federation
148
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Posted - 2014.07.05 15:24:00 -
[753] - Quote
Another way to reduce the network latency is too shut down no crucial processes running in the background.
To do so Ctrl - Alt - Del / Task Manager and then look for any process that is using the Network other than Eve - Online. Select the process and then End Task. Reducing the network latency even by killing a process that only uses 0.1 to .01 Mbit / sec makes a big difference.
Changing the hamsters food doesn't hurt either. |
SpaceAlien Groupie
State War Academy Caldari State
0
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Posted - 2014.07.05 18:32:00 -
[754] - Quote
0.1mbit a sec im on a 120mbit/10mbit pipe highly doubt that's gonna matter. |
Ban Hakaari
Antaeus Advanced Industries
0
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Posted - 2014.08.09 16:37:00 -
[755] - Quote
I've just spent the past 3 hours having to deal with the socket closed error. For some reason it has now stopped appearing and I seem to be able to play fine. |
Madison Star
Kodex Solutions
3
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Posted - 2014.08.10 18:08:00 -
[756] - Quote
Ban Hakaari wrote:I've just spent the past 3 hours having to deal with the socket closed error. For some reason it has now stopped appearing and I seem to be able to play fine.
Thats what happened to me last night, was multiple times then it was ok rest of the night.
Everyone should list the region of space they were in when this happened, before there were issues with ddos going on somehow and parts of the areas of space would go down. Its for me last few days been always so far in minmatar space. |
Eyecandyten Yassavi
Confederate States of Eve The Last Chancers.
0
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Posted - 2014.08.27 08:32:00 -
[757] - Quote
Wow, 756 posts on this since 2012 with references going back to 2008 on this issue.....
There have been days that my Corp mates are also experiencing the issue, and I am not - one of them after getting disconnected 6 times doing a combat mission and losing his ship has quit playing. He turned off his subscription. I have been disconnected 3 times with one toon and only 1 time with the other.
I think it is funny that I CCP can keep track of when my PLEX is going to expire and hold out their hand for more money, however they don't compensate for when the problem is real and their fiscal responsibility. I am just about fed up with playing this game and paying for it just for the frustration.
My Corp mates and I use Raid Call and are all over the U.S., UK, etc. and we will experience it together in geographically different areas. CCP gets a Denial of Service attack and it is our problem because we can't play. Just because they don't invest in any real network security is not our responsibility.
My record frustration is 8 times in one day before I gave up playing with the one toon. I KNOW that I am not the only person who multi-boxes it. I bought the correct recommended graphics card just for this game. I have 2 monitors with the 2 monitor outputs so that I can run 2 toons at once. Sometimes both toons get this issue, other times it is only one. Our CEO who has been playing for 9 years has recommended cleaning up the log files since they multiply like rabbits and that has helped.
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Eyecandyten Yassavi
Confederate States of Eve The Last Chancers.
0
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Posted - 2014.08.27 08:35:00 -
[758] - Quote
So I had to put my rant, then create a technical...wonder if anyone will see my rant about how frustrating this is......
I am an IT guy so I do understand that CCP has doesn't care - otherwise this issue would be resolved and not still occurring after 6 years. The so called "customer service" doesn't do squat so sending in a ticket does nothing. I was having an issue on my notebook which has the recommended video card when I first started playing. Sent the log in and they sent me a fix for the wrong video card. When I attempted to respond, the ticket had been closed and I would have to start again.
Instead of pushing out all the supposed "improvements" (do they really not have any clue? Even attempting to build something after the changes or research in our POS is cost prohibitive), they should fix ongoing issues with the underlying structure.
Here is how I know that this is a CCP issue:
running 2 toons at the same time and only 1 of them gets the socket closed
netstat Active Connections
Proto Local Address Foreign Address State TCP 10.0.0.7:52914 87.237.39.166:https ESTABLISHED TCP 10.0.0.7:53348 87.237.39.162:https ESTABLISHED
each toon received their own socket with different IP and port connections - still lost connection with both at the same time
netstat
Proto Local Address Foreign Address State TCP 10.0.0.7:52914 87.237.39.166:https ESTABLISHED TCP 10.0.0.7:53402 srv172-h:https ESTABLISHED
both toons received a single socket and where disconnected at different times....
This is how I know that CCP doesn't care about any kind of customer service, I had to read through a number of these requests prior to finding the correct IP to perform Trace Route on. If they really want to fix this, there would be at the beginning of the threads a how to get and then the items to get for no IT people.
tracert 87.237.39.166
1 1 ms 1 ms <1 ms masked for privacy 2 10 ms 9 ms 9 ms masked for privacy 3 13 ms 9 ms 10 ms te-0-5-0-0-sur01.ogden.ut.utah.comcast.net [68.8 7.171.177] 4 13 ms 11 ms 12 ms 162-151-39-149-static.hfc.comcastbusiness.net [1 62.151.39.149] 5 23 ms 23 ms 23 ms pos-0-1-0-0-cr01.denver.co.ibone.comcast.net [68 .86.94.49] 6 22 ms 22 ms 22 ms ae14.edge3.Denver1.Level3.net [4.68.127.129] 7 136 ms 138 ms 140 ms vlan52.ebr2.Denver1.Level3.net [4.69.147.126] 8 136 ms 136 ms 136 ms ae-3-3.ebr1.Chicago2.Level3.net [4.69.132.62] 9 * * * Request timed out. 10 * * * Request timed out. 11 137 ms 143 ms 137 ms ae-1-100.ebr1.NewYork2.Level3.net [4.69.135.253]
12 * * * Request timed out. 13 148 ms 136 ms 135 ms ae-44-44.ebr2.London1.Level3.net [4.69.137.77] 14 * * * Request timed out. 15 136 ms 136 ms 136 ms ae-230-3606.edge4.London1.Level3.net [4.69.166.2 1] 16 139 ms 138 ms 138 ms 195.50.122.214 17 140 ms 141 ms 141 ms te-d1-e1.ccp.cc [87.237.37.250] 18 140 ms 138 ms 138 ms 87.237.39.166
I have been disconnected 3 times tonight and am wondering why I keep playing this waste of time. My corp mates are the only reason, seems to be my only answer.
Gamelog Session Started: 2014.08.27 06:49:41
------------------------------------------------------------ Gamelog Listener: Eyecandyten Yassavi Session Started: 2014.08.27 06:50:23
[ 2014.08.27 06:57:03 ] (info) The socket was closed
Gamelog Session Started: 2014.08.27 06:57:39
------------------------------------------------------------ Gamelog Listener: Eyecandyten Yassavi Session Started: 2014.08.27 06:58:17
[ 2014.08.27 07:28:19 ] (info) The socket was closed
Gamelog Session Started: 2014.08.27 07:48:04
------------------------------------------------------------ Gamelog Listener: Eyecandyten Yassavi Session Started: 2014.08.27 07:48:33
[ 2014.08.27 07:58:57 ] (info) The socket was closed
After doing the tracrt I can see why the VPN connection to London might help since you are coming out in a country that CCP actually supports. |
Eyecandyten Yassavi
Confederate States of Eve The Last Chancers.
0
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Posted - 2014.08.27 08:49:00 -
[759] - Quote
I don't use Steam for this game. I have 2 different computers that if I don't mind the video crashing on the notebook most of the time that I change "rooms" (going through a gate, entering or leaving a station) this problem will occur on both or only on one and not the other.
Doing a netstat shows that I still have a active connection which is perplexing if the socket has failed.
From a troubleshooting perspective, you would think that CCP would look at all the socket connections on the servers and look through the logs to find out the root cause. Instead they hire inexperienced or ignorant server admins and "developers" that either don't care or don't have a clue where to start to look for root cause.
Wireshark, Firewall logs, server logs (and there are a number of parsing tools that can work based on the server OS) might help.
There are too many patches on both the application and the servers that will hamper this effort (if anyone actually takes on this responsibility) since it sounds like they don't use any kind of Change Management or Software Life Cycle control (try ITIL for some of this guys and there are a number of free best practices just takes some work though). Now that CCP is pushing out new changes 8 times a year, they will never figure out why things happen.
My biggest complaint against developers - be willing to roll back. You have a roll back plan...why not use it.
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Garak n00biachi
Capital Destruction Brig Consortium
143
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Posted - 2014.09.03 22:15:00 -
[760] - Quote
socket closed is back again *\0/* |
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Chu SumTuat SumTuat
Capital Destruction Brig Consortium
143
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Posted - 2014.09.03 22:15:00 -
[761] - Quote
socket closed is back again *\0/* |
Grinning Dragon
Mythical Exiles
0
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Posted - 2014.09.05 03:50:00 -
[762] - Quote
I started getting this issue yesterday. Tash-Murkon several systems.
Today they are so much more frequent - Domain - Penirgram - that while I was reading a mission description I was "closed" 5 times within 30 minutes. I took this as an [Amar Cruiser Name] and regretfully declined the mission.
Thought it would be a good time to clean up my hangar - Socket Closed happened another two times successively.
I'm also a Network Administrator and as Eyecandyten mentioned, there are a myriad of tools to detect and help troubleshoot the problem. Hopefully it's resolved before the Alliance Tournament [puts on aluminium foil hat - there's NO conspiracy really] frustrating would be an understatement.
Anyhow, I guess it's an evening to watch the skill training blinker- socket closed - ah, can't even do that.
Update: In my super-powerful 20:20 Hindsight, I contacted my ISP and found that my network connection (to the house) needed to be reconfigured. After several hours, including a visit today by a Field Tech, our internet issues should be resolved.
I should have read this first! |
Eyecandyten Yassavi
Confederate States of Eve The Last Chancers.
0
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Posted - 2014.09.07 23:43:00 -
[763] - Quote
Grinning Dragon - Thanks for the link to the socket closed.
See the problem with their simple explanation, I don't buy. If it were only happening to people in a small area, they yes that would be very logical that one of the hops (routers) was having difficulty. I have several toons (as most do) and sometimes today it was only one toon that would get the socket closed. Now that really doesn't make sense!
My Corp has members all over the world and our Alliance is very large. I have many of the important players set up to let me know when they are coming online or going offline. I was speaking to several Corp members in the UK and they were getting frustrated with it.
As Grinning Dragon put it, couldn't have anything to do with the tournament (also dons a tin foil hat because they are becoming stylish).
I mine while I am working on my last 2 classes in an IT Masters degree (risk management is one of the classes I recommend CCP take). I am too busy to PvP, not that I have the temperament for it. This cyber chest beating...sad. I am a vet that just wants to play something to keep from losing my marbles while working on school. Maybe I will quit playing this and will sign up for a game that really works. I put in a ticket over a week ago and no response.
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Eyecandyten Yassavi
Confederate States of Eve The Last Chancers.
0
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Posted - 2014.09.08 04:04:00 -
[764] - Quote
Grinning Dragon had the link for Socket Closed : What it means and FAQ which lead me to Problems connecting to port 26000 which I did (had to modify it because my default install went to the x86 folder).
Still got the socket closed. |
Garak n00biachi
Capital Destruction Brig Consortium
143
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Posted - 2014.09.09 17:10:00 -
[765] - Quote
Stop thinking its you, its CCP.....when you have 1000s of games that give no problem and on the other side EVE dust and the website\forum constantly dying its a bit ******** to keep on pointing the finger to the customer as if theyre idiots.
Just tell us that you have some code problems and cant fix it, or hardware stuff that just cant be fixed ever and apolagize...be honest for a change, but stop telling people its their problem or their ISP etc....its insulting.
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Rain6637
Team Evil
18622
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Posted - 2014.09.10 05:32:00 -
[766] - Quote
I'm just thinking I should make bug reports of my clients when i get dropped sockets. this strikes me as one of those things that needs to become a two-way street... President of the Commissar Kate Fanclub | Rainfleet on Twitch | Twitter | Rainfleet mk.III | Imgur |
Wobbly Ron
Rens Tank Testing Service
11
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Posted - 2014.09.12 00:12:00 -
[767] - Quote
Over 2 years since this thread started and still no fix from CCP (except to blame their customers) . Way to go with customer service CCP https://soundcloud.com/shutupandshave/****-goons |
Sentenced 1989
Quantum Anomaly Corporation
86
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Posted - 2014.09.12 08:30:00 -
[768] - Quote
Yea, lately increased number of socket closures, not to mention server dropping up to 20k players at once usually once or twice pey day (usually around 19:00, 01:00 or 07:00 eve time). Looking on eve offline you can see how servers are experiencing "something"
This has to be CCP related or CCP's ISP related since it drops players from worldwide, it's not localized effect. In any case nothing we can do about it.
But it would be very nice from CCP to post some news about this, something along the lines "we are looking into it, so far we think problem is here and there with this and that" and keep updates like every 12-24 hours. Even if there is nothing new to report, just posting message "we are still working on this" every 12-24 hours is a nice feedback.
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Rain6637
Team Evil
18747
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Posted - 2014.09.13 00:10:00 -
[769] - Quote
experimental things
have no option but to implement
deny deny deny
just get it figured out soon kthxplox
curious: what region of space is everyone in when they get DC'd
highsec, lowsec, null, wormholes? President of the Commissar Kate Fanclub | Rainfleet on Twitch | Twitter | Rainfleet mk.III | Imgur |
Grinning Dragon
Mythical Exiles
1
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Posted - 2014.09.13 02:08:00 -
[770] - Quote
In my case, the Socket closed was related to my ISP. Not saying this is the same for everyone. However, I also play LOTRO and have had zero issues logging in to that game when I was getting Socket closed errors with Eve.
I was noticing Lag spikes in the other game. I'm also a System Administrator and while Remoted into our servers, had my Remote connection drop and then reconnect repeatedly - as this was very unusual behavior - it prompted me to contact my ISP and learn that a recent change to my Optik connection had been "fuddled".
For the record, I was in High-Sec when the socket error triggered.
Good Luck on your IT course Eyecandyten!
Now I have a brand new issue: The Launcher stalls at 0/1 validating Client. I have submitted a bug report and the Repair feature also throws an error. I'm not sure I'll have the time (soon) to be able to uninstall/reinstall Eve. I know there used to be a way to bypass the launcher, but now the EVE.exe triggers the Launcher just like the launcher.exe does.
I guess if I was an American, I'd be living in the State of Denial
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Rain6637
Team Evil
18825
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Posted - 2014.09.13 02:17:00 -
[771] - Quote
<-Jita President of the Commissar Kate Fanclub | Rainfleet on Twitch | Twitter | Rainfleet mk.III | Imgur |
nahjustwarpin
SUPER DUPER SPACE TRUCKS
141
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Posted - 2014.09.16 15:40:00 -
[772] - Quote
just a reminder that this issue still exists. eve time 1am and 4pm some folks get their clients disconnected. this is not a problem with our networks. this is a problem with CCP architecture or client |
Queotzcatl
RENEGADES YIY HEKATEK
4
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Posted - 2014.09.16 17:16:00 -
[773] - Quote
I read strange behaviour of pingplotter, when under windows DLL and no 26000 specified, I can see the actual route, through Telia backbone i notice spikes in packet loss. Stats are green.
Same pingplotter session but with TCP and port 26000. Even now, that I am not Dc'ing from 15 minutes (...) it still give me 99.8% of packet loss. It doesn't indicate any routes, it just say impossible to log on to server. Socket error on non socket.
What does that mean!!!!!!!!!!!!!!!!!! I can play EVE and at same time pingplotter cant work TCP packets out.... what's the bug here? Why do I have to run the test in the first place if it can run EVE with no TCP connection by Pingplotter???
DC It's increasing, one hour before DT to late 23, eve time. At the same time EVE down see a little % of player loss. Minutes later it is like 25% more player in last hour... I sub a ticket. Anyone with same issue? ( pingplotter cant connect with TCP protocol but Client works - dc'ing but works?? )
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Wobbly Ron
Rens Tank Testing Service
12
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Posted - 2014.09.23 18:14:00 -
[774] - Quote
Last night at 19.00 eve time i got the closed socket once again. I noticed that the number of people logged in went from about 35,000 to just over 8,500. So of course its either their fault of their ISP's fault because 25,000 people from all over the world using multiple ISP's all getting closed sockets MUST be their fault as referenced by the Dev sticky on this subject. Come on CCP get this fixed or at least give your customers some feedback on the issue and what you are doing to fix it (besides sticking your head in the sand and saying its their ISP's fault) https://soundcloud.com/shutupandshave/****-goons |
Sylvester Slake
Eve Gamer's Structure Tanking Association
13
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Posted - 2014.09.24 11:38:00 -
[775] - Quote
Wobbly Ron wrote:Last night at 19.00 eve time i got the closed socket once again. I noticed that the number of people logged in went from about 35,000 to just over 8,500. So of course its either their fault of their ISP's fault because 25,000 people from all over the world using multiple ISP's all getting closed sockets MUST be their fault as referenced by the Dev sticky on this subject. Come on CCP get this fixed or at least give your customers some feedback on the issue and what you are doing to fix it (besides sticking your head in the sand and saying its their ISP's fault)
Do you even read CCP bulletins?? They have been getting DDos'd non stop.
Straight from CCP Falcon
Quote: For the past several weeks, Tranquility has been the target of a persistent series of DDOS attacks, which have been responsible for connection issues that our players have been experiencing.
Up until this point, for security reasons we have been referring to these attacks as GÇ£network issuesGÇ¥ so as not to provide the attackers with increased visibility. However, we can see that these issues are at times proving to be frustrating for our players, and as such we would like to be more transparent about the issue to allow better understanding of the situation.
Our teams have been working tirelessly to address these attacks, but by their nature they are extremely difficult to predict. We will continue to counter these attacks as they occur, in our efforts to provide you as much uninterrupted internet spaceship fun as possible.
Thank you for your understanding, and apologies for any inconvenience the interruptions have been causing.
<3
https://forums.eveonline.com/default.aspx?g=posts&t=374966&find=unread
Although I do think they should have this info on the launcher, but still.. just takes a couple secs searching around.. |
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