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Mining Smurf
Caldari Shadow Veil Industrial
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Posted - 2009.09.01 17:32:00 -
[1]
OK,
I know I may be tempting fate or the wrath of CCP but, quite frankly, it seems that CCP care not a jot about myself as a customer.
I will soon be entering my 3rd week of being banned from one of my accounts because I may have been the victim of a hack attack.
What have I heard from CCP?
Nothing, not a ****y bird. My petition was even closed yet whenever I try to log in the account is still "banned pending investigation" of a possible compromise of account security.
I know other players have told me to "be patient" and wait or have simply assumed that I have clicked on one of the **** links in the forums or have poor security protocols on my PC (both of which are untrue).
Frankly, my patience is worn out. I am *still* being charged for my account yet am being denied access having done nothing wrong.
And I don't care about how long this would take if I were playing WoW and had filed a petition. I'm not playing WoW so how WoW handle things is irrelevant to me.
What is relevant is I cannot access my account.
And I think it's about time CCP either sorted my access out or told me why it's taking so long.
MS
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Otto VanNavita
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Posted - 2009.09.01 18:23:00 -
[2]
My account had that a few months ago, although it ended quite swiftly once i submitted all my logs and my friends logs of the event, with 3 seperate accounts. If they lift the ban you can request your time back though which is a good thing if your training already. 3days out, 3 days added for me :) sadly my skill ended the first day... XD
and via your edit: i was also banned in the same manner, DURING PLAY.
/me playing along happily... (box pops up) you have been banned. /me Falls out of chair and rages
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Mining Smurf
Caldari Shadow Veil Industrial
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Posted - 2009.09.01 18:29:00 -
[3]
Sadly I only had just under 2 days left on the skill I was training and it's 13-14 days since I was locked out so I have lost all that training time which is really p*ssing me off tbh.
What annoys me even more was I was just about to change to a 25 day skill when I was booted off without so much as a by-your-leave.
MS
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Thimn Witt
Amarr Alien Pancake Bonanza
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Posted - 2009.09.01 19:19:00 -
[4]
I had my accounts hacked on friday and I agree it is annoying how there is no feed back at all about what is going on. I'm still waiting for them to ban my accounts as I hear that is common practice.
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Mining Smurf
Caldari Shadow Veil Industrial
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Posted - 2009.09.01 19:40:00 -
[5]
A friend of mine had the same thing happen.
Someone hacked his account, sold all his stuff and then bought a shuttle on contract for 5.7B ISK which effectively gutted his wallet.
He reported it and his account hasn't been banned yet. He's told me if he doesn't get his stuff back he'll have to sell a 2 year old alt he has to get ISK back onto his hacked account.
MS
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Thimn Witt
Amarr Alien Pancake Bonanza
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Posted - 2009.09.01 19:59:00 -
[6]
Aye that is more or less what happened to me. I'd be happy with a, "Hey everyone, we are back logged on the, "your accounts have been hacked petition area." We aren't ignoring you, we just haven't had the time to help you yet."
A friend of mine in game got a response from a GM regarding his petition about being stuck in a Worm Hole and when the GM was done helping him he asked about whether the GM could help me next. The GM said that those cases can take awhile to be resolved :/
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Hatch
Minmatar 4 Marketeers Rura-Penthe
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Posted - 2009.09.01 20:00:00 -
[7]
we've had a pilot that has been banned for coming up on 4 weeks with no responses from ccp from email, petitions, even over seas phone calls. I understand the reasons for banning the accounts for security reasons, but if you are having a rash of bans and no one is getting any customers service, word will get out and you will loose customers and you won't get new ones. If they are in a crunch, they should concider hiring more employees to manage the situation.
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Mkiaki
Gallente Center for Advanced Studies
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Posted - 2009.09.01 21:24:00 -
[8]
LOL.
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Whitehound
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Posted - 2009.09.01 22:15:00 -
[9]
This is definitely not funny. If this can happen to one at any time and without a warning or some help from CCP then it may not be a good idea to invest so much time into this hobby. --
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