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Author |
Thread Statistics | Show CCP posts - 2 post(s) |
Danidel
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Posted - 2009.12.07 00:32:00 -
[1]
Dozens of people getting a splash screen and then no account login screen.
Dozens of people with clients crashing at seemingly random intervals and under a wide array of circumstances.
I've looked at the Known Issues list, and these issues aren't present. Will CCP at least acknowledge the issue, even if they can't currently provide a workaround or a patch solution?
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Stevie Himself
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Posted - 2009.12.07 01:38:00 -
[2]
yea CCP please help us
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Trabber Shir
Caldari 5I Incorporated
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Posted - 2009.12.07 01:47:00 -
[3]
I agree CCP needs to acknowledge the problem exists. Also, people need to file bug reports including dx diagnostics and log server outputs so they have a hope of fixing the issues.
There are some work arrounds i have seen in other threads.
For random crashes: 1. reduce all graphics settings to minimum 2. set something interval under graphics to 1 3. disable eve-voice 4. disable audio 5. update graphics drivers (you should actually try this first)
For not getting past the splash screen, someone fixed it on their box by reinstalling DirectX.
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Allen Ramses
Caldari Typo Corp
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Posted - 2009.12.07 01:55:00 -
[4]
Originally by: Danidel Will CCP at least acknowledge the issue, even if they can't currently provide a workaround or a patch solution?
If this happened before the T20 scandal, they probably would have. Today? Hell no. It would go against their "Fix first, answer questions later" / "better to be silent than to admit fault or ignorance" policies.
Nearly all of the issues are in regards to the improper handling of GPU memory, which is causing VRAM memory leaks and obscenely high CPU usage. It's nearly pure fact what is going on, yet they seem to be dismissing it as an ATI driver issue (which it is not).
There is a reason for these problems. The least they could do is say what it is, even if they don't know how to fix it. Some genuine re-assurance that it's being worked on and progress is being made will go a long way in maintaining customer satisfaction. It's really too bad CCP doesn't see it that way anymore, though.
____________ I'd make a forum signature that didn't suck, but I'm restricted by a character limit that does. |
Woodwraith
Prophets Of a Damned Universe
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Posted - 2009.12.07 02:09:00 -
[5]
Originally by: Trabber Shir I agree CCP needs to acknowledge the problem exists. Also, people need to file bug reports including dx diagnostics and log server outputs so they have a hope of fixing the issues.
There are some work arrounds i have seen in other threads.
For random crashes: 1. reduce all graphics settings to minimum 2. set something interval under graphics to 1 3. disable eve-voice 4. disable audio 5. update graphics drivers (you should actually try this first)
For not getting past the splash screen, someone fixed it on their box by reinstalling DirectX.
video driver has been updated, as a matter of course, can't get into the client to do any of the other things you've listed. Unless you know a way to disable audio from the command line to stop it from trying to load the dependencies, |
Trabber Shir
Caldari 5I Incorporated
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Posted - 2009.12.07 02:16:00 -
[6]
Originally by: Woodwraith
Originally by: Trabber Shir ... For random crashes: [stuff]
For not getting past the splash screen, someone fixed it on their box by reinstalling DirectX.
video driver has been updated, as a matter of course, can't get into the client to do any of the other things you've listed. Unless you know a way to disable audio from the command line to stop it from trying to load the dependencies,
Yea, the [stuff] was for the random crashes, just like what you quoted says.
The only post I have seen where someone said they has gotten rid of the "die at splash" bug was a guy who said reinstalling DirectX fixed it for him. At the same time there have been a couple people (I think in the same thread) that said reinstalling windows didn't fix it for them.
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Woodwraith
Prophets Of a Damned Universe
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Posted - 2009.12.07 02:32:00 -
[7]
Yeah, im in the latter category, ive reinstalled everything... on the upshot, everything else i run on the comp is nice and fresh and new at least... |
Danidel
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Posted - 2009.12.07 04:45:00 -
[8]
Is CCP even monitoring these forums? I see precious few posts here with offical responses.
I'm not demanding a fix, I know (or at least I hope) that one will come in time. All I am asking for is official confirmation that something is not right with the Dominion expansion in regards to being able to simply play the game.
I don't even want an explanation of the problem, as I'm sure there are still a number of questions regarding exactly what the problem really is. Just so long as some CCP spokesperson decends from on high and admits that yes, there is a problem, and yes, they are working on identifying and solving it.
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Andrew the'H
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Posted - 2009.12.07 06:23:00 -
[9]
A Corps mate give me this link, and I feel better for it. I too am having the splash screen issue. Ive discovered that dropping all video settings to low fixed the visual problem. However unless I clear the cache it locks up after the splash... again. I (also) would like to credited with these days its screwed up. But I doubt that will happen...
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Omal Oma
Aurelius Federation Apotheosis of Virtue
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Posted - 2009.12.07 07:07:00 -
[10]
Edited by: Omal Oma on 07/12/2009 07:13:07
This worked for me:
Vista/Windows 7 - C:\Users\YOURUSERNAME\AppData\Local\CCP
In XP - C:\Documents and Settings\USERNAME\Local Settings\Application Data\CCP
in order to see these folders, go to: "Tools>Folder Options>'View' (tab) > (*) Show hidden files or folders."
Just delete the "EVE" folder or rename it. It resets your UI.
What this folder is: It's the settings such as window positions, colors and graphics settings for your account. After doing this you will need to reset your graphics to your desired settings and join any channels you were in previously.
This basically sets the game to as if you are launching it for the first time ever.
Steps:
1. Run Repair.exe 2. Delete cache 3. Delete the above folder.
EVE works again.
________________________________________________ <--- My in-game me. |
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Ferahgo
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Posted - 2009.12.07 07:20:00 -
[11]
Thats not always the case omal. Some of us (including me), can not even get a black screen to show. Just the initial splash screen and then nothing. Deleting/repairing/reinstalling does nothing to fix this.
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CCP Tenitigo
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Posted - 2009.12.07 07:22:00 -
[12]
Originally by: Danidel Dozens of people getting a splash screen and then no account login screen.
Dozens of people with clients crashing at seemingly random intervals and under a wide array of circumstances.
For these types of technical issues the best thing to do is collect the following information and submit them via bug report:
1. A logserver file containing a run of the client where the issue you are experiencing is reproduced. 2. A dxdiag file containing your system and driver details. 3. If you are experiencing a crash while running the client (either during startup or while ingame), create an Eve shortcut and add the /minidump flag to the end of the target path. Capturing information from bluescreens can be found via our Reporting Crashes wiki page. 4. A description and set of reproduction steps that are detailed but also easy to read and understand. If it's a crash ingame it is helpful to include what you were doing when the crash occurred. (Warping, activating a gate in a dungeon, activating a module, etc)
You can attach multiple files to a report by submitting the BR with one file attached and then add more files through the editing option.
More information about everything I've asked for above including how to generate them can be found in more detail on our wiki.
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Kim' Possible
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Posted - 2009.12.07 07:55:00 -
[13]
Horrible response. All CCP does on these forums is tell people to submit bug reports, over and over and over again. They never seem to address the real issue. Especially now when the issues are VERY widespread, CCP is as useless as ever
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CCP Casqade
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Posted - 2009.12.07 11:13:00 -
[14]
Originally by: Kim' Possible Horrible response. All CCP does on these forums is tell people to submit bug reports, over and over and over again. They never seem to address the real issue. Especially now when the issues are VERY widespread, CCP is as useless as ever
The reason we ask you to bug report is because we need more information about the issue. Forum posts are often not informative enough as they are leave out critical information. In order for us to resolve issues as quickly as possible, we need information about what you are experiencing and on what machine you are experiencing it on. Information especially useful is:
- Reproduction steps. Step by step instructions on how to recreate the issue. - Dxdiag/system profiler. Contains information about your hardware and what drivers you have. - Logserver logs/Dump files.
We asking you to bug report to stall or to avoid dealing with issues, we are doing it because we need the information we ask for in order to resolve the issue as quickly as possible.
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Daygore Aracnus
Syber Squirrel Army
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Posted - 2009.12.07 11:19:00 -
[15]
Edited by: Daygore Aracnus on 07/12/2009 11:25:03 hummm magic changing dev posts lol
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Mrs Snowman
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Posted - 2009.12.07 11:54:00 -
[16]
What CCP fails to realise is that we pay for time to use the product, and then your asking us to spend that time, which we have paid for and which is meant for using the product to help you fix your problems.
Why dont you just spend some time to use the product you've made and report the problems yourself ?
You make us pay for our time, so why should we spend that time doing your job?
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AshGear
Minmatar British Legion
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Posted - 2009.12.07 13:24:00 -
[17]
Originally by: Mrs Snowman What CCP fails to realise is that we pay for time to use the product, and then your asking us to spend that time, which we have paid for and which is meant for using the product to help you fix your problems.
Why dont you just spend some time to use the product you've made and report the problems yourself ?
You make us pay for our time, so why should we spend that time doing your job?
Agree plus will u plz answer the 1 million people like me who still have a broken sound ``?? atleast give us some hope or something...
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Shemmy
7th Space Cavalry
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Posted - 2009.12.07 13:34:00 -
[18]
Edited by: Shemmy on 07/12/2009 13:36:15
Originally by: CCP Casqade The reason we ask you to bug report is because we need more information about the issue. Forum posts are often not informative enough as they are leave out critical information. In order for us to resolve issues as quickly as possible, we need information about what you are experiencing and on what machine you are experiencing it on. Information especially useful is:
- Reproduction steps. Step by step instructions on how to recreate the issue. - Dxdiag/system profiler. Contains information about your hardware and what drivers you have. - Logserver logs/Dump files.
We are not asking you to bug report to stall or to avoid dealing with issues, we are doing it because we need the information we ask for in order to resolve the issue as quickly as possible.
I would believe this if bug reports did not go days and days without even being looked at. Mine is pretty damn simple, and very easy to reproduce. It means I can't even install the game. But take your time CCP, it's not like it's AFFECTING ME IN ANY WAY.
Just sayin'.
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Amanda Mor
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Posted - 2009.12.07 15:57:00 -
[19]
To CCP Casqade and Tenitigo:
Personally, I appreciate your response to the thread acknowledging that there is an issue. I think most people have submitted bug reports (I have), so could you tell us how long it should take to fix the issue and if there's anything else that we can be doing to help? Should I continue to submit bug reports every day, or is the one time enough?
There are lots of different solutions in the other thread that work for some people but not for others - the deleting of the settings and cache files works for me, but I have to do it every time I log in, and re-do all my settings in game (which takes 10-15 minutes each time). I'd like to have an official post from CCP about what methods we should and shouldn't try.
Not being a computer guy, I'm hesitant to try advice from random people on the internet, either because I don't know how to do what they say, or I'm afraid I'll do something wrong and cause Beelzebub to rise up from Hell and possess my soul (or erase my hardrive, whichever). Official advice would be nice...
I realize how hard your job is dealing with the Aspergers crowd in Eve, so I'm willing to be patient (I have Propulsion Jamming trng to V to get in a HIC, hopefully the problems will be solved in 11 days?). Thanks again, looking forward to a response!
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Larsonist
Darkwave Technologies Blade.
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Posted - 2009.12.07 16:05:00 -
[20]
Yea the fixes I have seen so far include but are not limited too:
deleting cache renaming cache moving cache altering shaders lowering video settings playing with video settings updating drivers disabling sound in eve disabling audio driver combinations of repair/cache/whatever
crazy stuff Larsonist > i still enjoyed the pew pew though, all the pos sh!t ive been doing lately had me feeling like smeagle without his precious. |
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Ethan Blue
Rubicon Vanguard Emergence.
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Posted - 2009.12.07 16:09:00 -
[21]
I am just happy we got a response. I don't really care if the quote us how long it will take to fix cause I don't want them to rush it, I want them to fix it right. Rushing things is probably how we got here in the first place...
CCP, thank you for your response on behalf of all of us. An acknowledgement of the issue al least lets us know we are not completely screwed.
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Melisa Ravenflame
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Posted - 2009.12.07 16:25:00 -
[22]
Send LOG files? having sent in several from the systems I STILL cannot access we get an OOPS we cant code?
The new client is bloated and horribly laggy, how about releasing a fully tested client?
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Meganoita
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Posted - 2009.12.07 17:51:00 -
[23]
Edited by: Meganoita on 07/12/2009 17:52:07
Originally by: Danidel Dozens of people getting a splash screen and then no account login screen.
This may be an old bug that wine users have had for several patches. Some of the workarounds there may work for you (they do for me), but I don't know enough about Windows to tell you how to apply them on a Windows machine.
Edit: One thing to try is increasing your CPU usage before starting EVE. If its the same bug, EVE should start more reliably (but not necessarily on every try) with heavier CPU usage. I used this workaround for several months before the BITS one was found.
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Regat Kozovv
Caldari Alcothology
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Posted - 2009.12.07 18:48:00 -
[24]
Originally by: Mrs Snowman What CCP fails to realise is that we pay for time to use the product, and then your asking us to spend that time, which we have paid for and which is meant for using the product to help you fix your problems.
Why dont you just spend some time to use the product you've made and report the problems yourself ?
You make us pay for our time, so why should we spend that time doing your job?
Words fail me.
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Trabber Shir
Caldari 5I Incorporated
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Posted - 2009.12.08 18:45:00 -
[25]
Dumb question? what operating systems is the splash with no login screen bug on. This seems like a fun bug to tackle if I can get an idea as to where to start on reproducing it.
Oh, and another work around someone might want to try (if they are desperate) is installing and running Eve on a virtual machine. It might get along with the virtualization layer better than it gets along with your hardware. I know QR ran on a VMWare basic XP Image.
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Larsonist
Darkwave Technologies Blade.
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Posted - 2009.12.08 18:58:00 -
[26]
It appears to be happening primarily on xp and vista from what I see. That's not going to rule out a few win 7 64guys I've seen with the problem.
Larsonist > i still enjoyed the pew pew though, all the pos sh!t ive been doing lately had me feeling like smeagle without his precious. |
Guntori
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Posted - 2009.12.08 20:03:00 -
[27]
Edited by: Guntori on 08/12/2009 20:04:04 I have this issue in W7 (86)32bit. It worked to just rename/delete the cache, but I can't adjust the settings or anything.. seeing that that would require me to restart the game and then end up with the same splash error once more.
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Ferahgo
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Posted - 2009.12.08 20:43:00 -
[28]
Seems it's happening on some Macs as well. I'm on xp and according to my bug report/logserver, the UI is failing to load which is causing the game to not open.
Xp Nvidia 7800 gtx 2 gig ram
Old computer, but the 7800 gets the job done, just not sure why it may be the cause of this issue.
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Larsonist
Darkwave Technologies Blade.
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Posted - 2009.12.08 20:49:00 -
[29]
Yea I'm close to your setup
xp 8800gtx 2 gig ram Larsonist > i still enjoyed the pew pew though, all the pos sh!t ive been doing lately had me feeling like smeagle without his precious. |
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