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Thread Statistics | Show CCP posts - 3 post(s) |
Quasvedalves Izmir
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Posted - 2010.01.13 23:36:00 -
[1]
Well, I currently have 2 open petitions.For 1st petition i am waiting for 8 days,and i filed another one 3 days ago.But yesterday i got Mail from CCP support and it says;
''Hi. Thank you for contacting EVE-Online customer support. One of your petitions has recently been closed and we would greatly appreciate your input on how well it was handled so we can continue to improve our services. To do so, please follow this link, select the closed petition and fill in the survey.
Best regards The EVE-online Customer Support team ''
Their status still Open and my problem hasn't been solved yet. http://www.eveonline.com/ingameboard.asp?a=topic&threadID=1246100&page=1
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Nika Dekaia
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Posted - 2010.01.13 23:57:00 -
[2]
The forum is not the place to get answers to your petition. Filing more than one petition on the same problem is bad, as well (as you just found out). Just stick with one and have patience.
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Quasvedalves Izmir
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Posted - 2010.01.14 00:02:00 -
[3]
Originally by: Nika Dekaia The forum is not the place to get answers to your petition. Filing more than one petition on the same problem is bad, as well (as you just found out). Just stick with one and have patience.
The problem here is not answers of petitions.I got mail yesterday from Support,and it says,your petition has been closed.But my petition's statuses are Open. Btw i know petition rules :) Its not my 1st petition. They aren't about same problem.
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Nika Dekaia
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Posted - 2010.01.14 01:11:00 -
[4]
Originally by: Quasvedalves Izmir The problem here is not answers of petitions.I got mail yesterday from Support,and it says,your petition has been closed.But my petition's statuses are Open. Btw i know petition rules :) Its not my 1st petition. They aren't about same problem.
Good to hear you're a seasoned petition veteran. Still, nobody on the forums can help you. Start worrying when both are closed.
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Lady Spank
Amarr Sekret Kool Klubb
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Posted - 2010.01.14 01:32:00 -
[5]
If you are so seasoned, why are you posting as an !
Perhaps your main got banned for buying isk.
Asking on the forums will not help you. ~
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Quasvedalves Izmir
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Posted - 2010.01.14 01:34:00 -
[6]
Edited by: Quasvedalves Izmir on 14/01/2010 01:35:29
Originally by: Nika Dekaia
Originally by: Quasvedalves Izmir The problem here is not answers of petitions.I got mail yesterday from Support,and it says,your petition has been closed.But my petition's statuses are Open. Btw i know petition rules :) Its not my 1st petition. They aren't about same problem.
Good to hear you're a seasoned petition veteran. Still, nobody on the forums can help you. Start worrying when both are closed.
May any CCP team member can enlighten me about it,thats why i made this topic.Coz if my petitions have been closed,thats mean i am waiting for nothing. Hmm may its not the right place for this topic.
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Lady Spank
Amarr Sekret Kool Klubb
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Posted - 2010.01.14 01:39:00 -
[7]
Originally by: Quasvedalves Izmir @Lady Spank ; No,i didnt do any illegal things in game.Just got scamed by buying a character.
Unfortunately that's going to take at least 2 weeks for them to investigate. I know it's frustrating but really that's just how it is. ~
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Nika Dekaia
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Posted - 2010.01.14 01:43:00 -
[8]
Originally by: Quasvedalves Izmir May any CCP team member can enlighten me about it,thats why i made this topic.Coz if my petitions have been closed,thats mean i am waiting for nothing. Hmm may its not the right place for this topic.
CCP guys will tell you to stick with your petitions and close the topic.
If you feel that one of your petitions has been closed unreasonably, ask for an escalation to a senior GM (should even work with the closed petition).
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Quasvedalves Izmir
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Posted - 2010.01.14 01:56:00 -
[9]
Originally by: Lady Spank
Originally by: Quasvedalves Izmir @Lady Spank ; No,i didnt do any illegal things in game.Just got scamed by buying a character.
Unfortunately that's going to take at least 2 weeks for them to investigate. I know it's frustrating but really that's just how it is.
Yes its,as i have no any other char,its very very frustrating for me. But its same problem with first my one,which is solved in 6 days ( ISK given back to me ) The tracking to scammer may be hard work,but to give back victim's Isk is not,i think so. I'm really worry about that,if i got scamed 2 times more,i will lose 1 month in total :)
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Lady Spank
Amarr Sekret Kool Klubb
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Posted - 2010.01.14 02:01:00 -
[10]
If it's any consolation, any time lost to investigations will be reimbursed if you are given the all clear. ~
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Quasvedalves Izmir
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Posted - 2010.01.14 02:07:00 -
[11]
Originally by: Lady Spank If it's any consolation, any time lost to investigations will be reimbursed if you are given the all clear.
I actually dont think that they will give those lost days to me back.At least they didn't do it for my first problem,for which i lost 6 days.
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Noun Verber
Gallente
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Posted - 2010.01.14 12:16:00 -
[12]
I asked and they added the days lost to my gametime when I had an issue.
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CCP Wrangler
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Posted - 2010.01.14 12:29:00 -
[13]
You seem to have submitted three petitions recently, and the first of those was closed by you after you received a reply from Customer Support, so I would assume the survey email is for that first petition. The other two petitions are still open.
Wrangler Senior Community Manager CCP Hf, EVE Online Contact us
If it's stupid but works, it isn't stupid. |
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MAX MEXX
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Posted - 2010.01.14 12:46:00 -
[14]
Originally by: CCP Wrangler You seem to have submitted three petitions recently, and the first of those was closed by you after you received a reply from Customer Support, so I would assume the survey email is for that first petition. The other two petitions are still open.
OP got owned.
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Seth Ruin
Minmatar Ominous Corp Cult of War
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Posted - 2010.01.14 12:50:00 -
[15]
Originally by: CCP Wrangler You seem to have submitted three petitions recently, and the first of those was closed by you after you received a reply from Customer Support, so I would assume the survey email is for that first petition. The other two petitions are still open.
pwned
Although he's probably not allowed to admit it, I think Wrangler gets a kick out of these types of threads
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CCP Wrangler
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Posted - 2010.01.14 12:58:00 -
[16]
No, I don't think the OP got owned and I don't get a kick out of them, it's just nice to make sure things are working as they should and there aren't any issues. Sometimes there are misunderstandings and it's great to sort them out.
Wrangler Senior Community Manager CCP Hf, EVE Online Contact us
If it's stupid but works, it isn't stupid. |
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Jowen Datloran
Caldari Science and Trade Institute
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Posted - 2010.01.14 13:15:00 -
[17]
Edited by: Jowen Datloran on 14/01/2010 13:16:03
Originally by: MAX MEXX
Originally by: CCP Wrangler You seem to have submitted three petitions recently, and the first of those was closed by you after you received a reply from Customer Support, so I would assume the survey email is for that first petition. The other two petitions are still open.
OP got owned.
Originally by: Seth Ruin
Originally by: CCP Wrangler You seem to have submitted three petitions recently, and the first of those was closed by you after you received a reply from Customer Support, so I would assume the survey email is for that first petition. The other two petitions are still open.
pwned
Although he's probably not allowed to admit it, I think Wrangler gets a kick out of these types of threads
Yeah, he got "owned" as much as you two by Wranglers second reply.
Dang how silly some people are, while gratz to Wrangler for being professional. Thumps up. ---------------- Mr. Science & Trade Institute
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Comminor
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Posted - 2010.01.14 13:19:00 -
[18]
Originally by: CCP Wrangler No, I don't think the OP got owned and I don't get a kick out of them, it's just nice to make sure things are working as they should and there aren't any issues. Sometimes there are misunderstandings and it's great to sort them out.
Maybe you can find out why things are taking so long, and why there is very little feedback while you are at it
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I SoStoned
Caldari
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Posted - 2010.01.14 13:52:00 -
[19]
This automated response sent whenever a petition is closed is about one of the dumbest things I ever get from CCP.
Not only does it not give any indication what petition it's referring to (and with 5 active accounts going to one e-mail I could have many open or completed petitions), but it also sends this reply weeks or, in a few cases, months after I had any petitions active at all.
It definately needs to be looked into in a big way.
Notably: Character filing the petition. Initial petition body.
This will tell me what doggone petition I've just been informed was closed as completed or automatically after 7 days ... at least three of which in the last year were closed without ever being answered once.
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JaseNZ
Gallente
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Posted - 2010.01.14 14:14:00 -
[20]
Originally by: I SoStoned This automated response sent whenever a petition is closed is about one of the dumbest things I ever get from CCP.
Not only does it not give any indication what petition it's referring to (and with 5 active accounts going to one e-mail I could have many open or completed petitions), but it also sends this reply weeks or, in a few cases, months after I had any petitions active at all.
It definately needs to be looked into in a big way.
Notably: Character filing the petition. Initial petition body.
This will tell me what doggone petition I've just been informed was closed as completed or automatically after 7 days ... at least three of which in the last year were closed without ever being answered once.
This is why I make any petitions I need to make, in game...heh.
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Quasvedalves Izmir
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Posted - 2010.01.14 15:48:00 -
[21]
Ok,i understand now there is a bug or something in petition system.I never had 3 open petitions ! I respect rules as i said.Following screen shots will show you my petitions...
As you see at the Screen Shots,my last closed petition is at 08 january. I'm not liar.....
Links removed. Please note it is against EVE Forum rules to post GM correspondence. Doing so can result in a warning or ban.
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CCP Wrangler
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Posted - 2010.01.14 15:54:00 -
[22]
Originally by: Quasvedalves Izmir Ok,i understand now there is a bug or something in petition system.I never had 3 open petitions ! I respect rules as i said.Following screen shots will show you my petitions...
As you see at the Screen Shots,my last closed petition is at 08 january. I'm not liar.....
Links removed. Please note it is against EVE Forum rules to post GM correspondence. Doing so can result in a warning or ban.
I'm sorry if you felt I was calling you a liar, that was never intended, my guess is that the survey you received were sent due to one of the closed petitions, the two open ones are still open and await response by our CS team.
Wrangler Senior Community Manager CCP Hf, EVE Online Contact us
If it's stupid but works, it isn't stupid. |
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Quasvedalves Izmir
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Posted - 2010.01.14 16:07:00 -
[23]
Originally by: CCP Wrangler
Originally by: Quasvedalves Izmir Ok,i understand now there is a bug or something in petition system.I never had 3 open petitions ! I respect rules as i said.Following screen shots will show you my petitions...
As you see at the Screen Shots,my last closed petition is at 08 january. I'm not liar.....
Links removed. Please note it is against EVE Forum rules to post GM correspondence. Doing so can result in a warning or ban.
I'm sorry if you felt I was calling you a liar, that was never intended, my guess is that the survey you received were sent due to one of the closed petitions, the two open ones are still open and await response by our CS team.
Yea that was not for you That was for those,who says that '' He got owned '' or something like that. Yea ok,that was the answer i wanted to know.Thank you.
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