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Thread Statistics | Show CCP posts - 8 post(s) |
Faz Kandy
Federal Navy Academy Gallente Federation
0
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Posted - 2012.06.25 14:43:00 -
[1] - Quote
I've updated some new patch that came and now I cant use eve anymore incompatible The update has been downloaded. The client will now close and the update process begin. It also says server: tranqulity and status Press 'OK' to continue."
How do I start playing again. Please tell me the Lay MAN version. |
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CCP Gangleri
CCP Engineering Corp CCP Engineering Alliance
121
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Posted - 2012.06.25 15:06:00 -
[2] - Quote
Can you elaborate a little on where in the normal process you are getting stuck? If you outline what you would normally do to start EVE and then explain where in that process things have gone awry it would make it easier for me to understand what might be wrong.
If anyone else is having similar issues I'd also appreciate them posting here with their experiences, feedback for Inferno 1.1 however belongs in this thread. Check out my EVE Gate broadcast log for semi-regular updates on various EVE development: https://gate.eveonline.com/Profile/CCP%20Gangleri/StatusUpdates
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Faz Kandy
Federal Navy Academy Gallente Federation
0
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Posted - 2012.06.25 16:15:00 -
[3] - Quote
Ok so basically this patch update came on the login screen. I assumed it was part of the game (as I am new to eve) I press yes update, it supposedly downloaded . then i get the following message
"The update has been downloaded. The client will now close and the update process begin."
Press 'OK' to continue.
(The bottom shows server :tranqulity Status : Incompatible)
SO after I press ok it just quits and goes to my osx desktop after that nothing else happens. (Im Running os x10.6. on mac laptop 13")
now everytime i press the eve applicaton and reach the login screen the same message pops onto the login screen and then closes). |
Porky Brewster
Center for Advanced Studies Gallente Federation
0
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Posted - 2012.06.26 01:05:00 -
[4] - Quote
I am having the same issue.
Started up Eve.
Downloaded the patch. Restarted Eve.
Client said: "The update has been downloaded. The client will now close and the update process begin."
Press 'OK' to continue. (The bottom shows server :tranqulity Status : Incompatible)
Game quits and goes to OSX desktop.
Nothing happens. |
Maarssi
Maarssi Corp
0
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Posted - 2012.06.26 09:47:00 -
[5] - Quote
exactly the same. Latest versions of everything else.
you dev's might telling where the downloaded update is installed, I might try deleting it and redownloading. |
Faz Kandy
Federal Navy Academy Gallente Federation
0
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Posted - 2012.06.26 10:29:00 -
[6] - Quote
yep its still doing it. the only thing to think of would be reinstalling, but if it can be fixed any other way I would rather do leave that as a last resort. |
JonB
The Myan Cartel
0
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Posted - 2012.06.26 20:31:00 -
[7] - Quote
Porky Brewster wrote:I am having the same issue.
Started up Eve.
Downloaded the patch. Restarted Eve.
Client said: "The update has been downloaded. The client will now close and the update process begin."
Press 'OK' to continue. (The bottom shows server :tranqulity Status : Incompatible)
Game quits and goes to OSX desktop.
Nothing happens.
Exactly the same for me. Tried rebooting and not made a difference. Grrrrrr
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Vincent Athena
V.I.C.E. Comic Mischief
757
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Posted - 2012.06.26 21:18:00 -
[8] - Quote
Try running the repair tool
http://content.eveonline.com/client_repair/351/EveRepairTool.tgz http://vincentoneve.wordpress.com/ |
mingo sainz
Western Legion
0
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Posted - 2012.06.26 21:20:00 -
[9] - Quote
I'm having the same problem :( tried re downloading but still nothing.. any way to fix it?
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Faz Kandy
Federal Navy Academy Gallente Federation
0
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Posted - 2012.06.27 11:59:00 -
[10] - Quote
Ok ive used the repair tool, at the end of the repair tool's completion i did recieve an error from the repair tool. however eve is working now. I dont know if the patch has been installed or not. |
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Vincent Athena
V.I.C.E. Comic Mischief
761
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Posted - 2012.06.27 14:27:00 -
[11] - Quote
Faz Kandy wrote:Ok ive used the repair tool, at the end of the repair tool's completion i did recieve an error from the repair tool. however eve is working now. I dont know if the patch has been installed or not.
Thanx Vincent Athena.
Youre welcome. Iva also found that running it more than once can get rid of that error message, good for peace of mind. http://vincentoneve.wordpress.com/ |
Stynxno Podiene
Dinos Rock
0
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Posted - 2012.06.28 19:15:00 -
[12] - Quote
Vincent Athena wrote:Faz Kandy wrote:Ok ive used the repair tool, at the end of the repair tool's completion i did recieve an error from the repair tool. however eve is working now. I dont know if the patch has been installed or not.
Thanx Vincent Athena. Youre welcome. Iva also found that running it more than once can get rid of that error message, good for peace of mind.
Running the repair tool more than once doesn't remove the error message for me. And I've discovered, ever since 1.1 came out, whenever I turn off my computer, I have to re-run the repair tool to log into Eve.
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Porky Brewster
Center for Advanced Studies Gallente Federation
0
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Posted - 2012.06.29 00:08:00 -
[13] - Quote
A word from a dev on what is supposed to happen would be nice. Is the game supposed to quit out and then patch itself? |
Faz Kandy
Federal Navy Academy Gallente Federation
0
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Posted - 2012.06.29 10:58:00 -
[14] - Quote
Porky Brewster wrote:A word from a dev on what is supposed to happen would be nice. Is the game supposed to quit out and then patch itself?
Yep im having the same issue, you shut the computer down and the same thing starts all over again. DEv's please help were paying for this! |
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CCP Gangleri
CCP Engineering Corp CCP Engineering Alliance
121
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Posted - 2012.06.29 11:09:00 -
[15] - Quote
Thank you all for posting here!
There should not be a client update published so there is most likely some connectivity issue that is preventing your clients from getting up to date information from the server. In any case I have made some modifications to the system that delivers these so please report if this issue is resolved now.
edit: please also try denying the update all together, just close the pop-up window instead of accepting. Check out my EVE Gate broadcast log for semi-regular updates on various EVE development: https://gate.eveonline.com/Profile/CCP%20Gangleri/StatusUpdates
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Faz Kandy
Federal Navy Academy Gallente Federation
0
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Posted - 2012.06.29 11:41:00 -
[16] - Quote
CCP Gangleri wrote:Thank you all for posting here!
There should not be a client update published so there is most likely some connectivity issue that is preventing your clients from getting up to date information from the server. In any case I have made some modifications to the system that delivers these so please report if this issue is resolved now.
edit: please also try denying the update all together, just close the pop-up window instead of accepting.
It still saying incompatible build |
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CCP Gangleri
CCP Engineering Corp CCP Engineering Alliance
121
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Posted - 2012.06.29 11:46:00 -
[17] - Quote
What is the build number in the upper left corner of the login window? Check out my EVE Gate broadcast log for semi-regular updates on various EVE development: https://gate.eveonline.com/Profile/CCP%20Gangleri/StatusUpdates
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Faz Kandy
Federal Navy Academy Gallente Federation
0
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Posted - 2012.06.29 13:25:00 -
[18] - Quote
7.42.392140 |
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CCP Gangleri
CCP Engineering Corp CCP Engineering Alliance
121
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Posted - 2012.06.29 14:40:00 -
[19] - Quote
Faz Kandy wrote:7.42.392140
That version is old, are you starting the client directly or via the launcher (big orange 'PLAY' button)? Check out my EVE Gate broadcast log for semi-regular updates on various EVE development: https://gate.eveonline.com/Profile/CCP%20Gangleri/StatusUpdates
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Faz Kandy
Federal Navy Academy Gallente Federation
0
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Posted - 2012.06.29 15:42:00 -
[20] - Quote
suprising, i only downloaded it 15 days ago, actually the orange play button doesnt come anymore, since a few days or so.
I had first downloaded this as the trial, then paid for the full licence, so after that I assumed I didn't need to redownload eve again. |
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Faz Kandy
Federal Navy Academy Gallente Federation
0
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Posted - 2012.06.30 15:39:00 -
[21] - Quote
So whats the fix reinstall? |
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CCP Gangleri
CCP Engineering Corp CCP Engineering Alliance
121
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Posted - 2012.07.02 11:26:00 -
[22] - Quote
Faz Kandy wrote:suprising, i only downloaded it 15 days ago, actually the orange play button doesnt come anymore, since a few days or so.
I had first downloaded this as the trial, then paid for the full licence, so after that I assumed I didn't need to redownload eve again.
You do not need to re-download but the launcher does need to update the client. Can you tell me what version of the launcher you have? It's displayed in the title bar of the launcher, at the moment the live deployed version of the launcher shows this in the title bar: "EVE Online Launcher v.1.32"
If you are not getting a play button to display in the launcher I find it likely that you are using a launcher that at some point updated to a test server version. Check out my EVE Gate broadcast log for semi-regular updates on various EVE development: https://gate.eveonline.com/Profile/CCP%20Gangleri/StatusUpdates
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Faz Kandy
Federal Navy Academy Gallente Federation
0
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Posted - 2012.07.02 21:02:00 -
[23] - Quote
Damn, apparently there was no issue, it seems that the application of eve I had saved to my dock didnt open it, but if you directly open it from your applications folder or wherever it is saved, it updates, just need to remove the old app after an update from your dock
Sorry,
Hope this helps anyone else.! |
Skippy McGee
5ER3NITY INC Apocalypse Now.
0
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Posted - 2012.07.11 11:41:00 -
[24] - Quote
Dude that was a great find, i have been having problems and wondered where the launcher window has gone to. Start from finer instead of dock and it works :) |
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CCP Gangleri
CCP Engineering Corp CCP Engineering Alliance
121
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Posted - 2012.07.11 15:43:00 -
[25] - Quote
Skippy McGee wrote:Dude that was a great find, i have been having problems and wondered where the launcher window has gone to. Start from finer instead of dock and it works :)
There should be no problem to start from the dock, can you remember when you added EVE to the dock and from where? Check out my EVE Gate broadcast log for semi-regular updates on various EVE development: https://gate.eveonline.com/Profile/CCP%20Gangleri/StatusUpdates
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Gaia Ma'chello
V.I.C.E. Comic Mischief
16
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Posted - 2012.07.12 01:03:00 -
[26] - Quote
Hi CCP Gangleri,
A slightly different issue: I had a launcher get bugged somehow so it would not run, it would say "Unexpected error" almost immediately, not even showing the launcher. The repair tool would not fix it. I had to re-download.
Apparently the repair tool only fixes problems with the client, not the launcher. Could you add that functionality in? Even just a "download a new launcher" without all the repair checking would be good.
While the client was bugged, my clones would run. I could even make new clones and they would run. |
Skippy McGee
5ER3NITY INC Apocalypse Now.
0
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Posted - 2012.07.12 18:19:00 -
[27] - Quote
It seems that every time there is a patch, if i start the client from the dock the launcher does not appear. I then have to use eve repair tool for the client to actually update. If i remove the client from the dock and start from spotlight the launcher appears and the client updates properly.
I added eve to the dock (fresh install) about 2 weeks ago, the first few updates this week have been fixed using the repair tool. My eve is saved in the applications folder...
Hope this helps :) |
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CCP Gangleri
CCP Engineering Corp CCP Engineering Alliance
121
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Posted - 2012.07.13 10:23:00 -
[28] - Quote
Skippy McGee wrote:It seems that every time there is a patch, if i start the client from the dock the launcher does not appear. I then have to use eve repair tool for the client to actually update. If i remove the client from the dock and start from spotlight the launcher appears and the client updates properly.
I added eve to the dock (fresh install) about 2 weeks ago, the first few updates this week have been fixed using the repair tool. My eve is saved in the applications folder...
Hope this helps :)
Can you try creating a new EVE icon on your dock (just drag the one from Applications to the dock) and see if it still does this, I've been trying to reproduce this on my machine without any luck. Check out my EVE Gate broadcast log for semi-regular updates on various EVE development: https://gate.eveonline.com/Profile/CCP%20Gangleri/StatusUpdates
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CCP Atropos
C C P C C P Alliance
125
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Posted - 2012.07.13 10:30:00 -
[29] - Quote
Gaia Ma'chello wrote:Hi CCP Gangleri,
A slightly different issue: I had a launcher get bugged somehow so it would not run, it would say "Unexpected error" almost immediately, not even showing the launcher. The repair tool would not fix it. I had to re-download.
Apparently the repair tool only fixes problems with the client, not the launcher. Could you add that functionality in? Even just a "download a new launcher" without all the repair checking would be good.
While the client was bugged, my clones would run. I could even make new clones and they would run. If you open the EVE package, under Contents\Resources\cache there should be a launcher...log file. Could you upload that file somewhere that I can see the contents?
I think it's a caching issue of some sort, but the log should clarify things. Software Engineer, Core Infrastructure, Team Special Circumstances |
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Gaia Ma'chello
V.I.C.E. Comic Mischief
16
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Posted - 2012.07.14 01:54:00 -
[30] - Quote
CCP Atropos wrote:Gaia Ma'chello wrote:Hi CCP Gangleri,
A slightly different issue: I had a launcher get bugged somehow so it would not run, it would say "Unexpected error" almost immediately, not even showing the launcher. The repair tool would not fix it. I had to re-download.
Apparently the repair tool only fixes problems with the client, not the launcher. Could you add that functionality in? Even just a "download a new launcher" without all the repair checking would be good.
While the client was bugged, my clones would run. I could even make new clones and they would run. If you open the EVE package, under Contents\Resources\cache there should be a launcher...log file. Could you upload that file somewhere that I can see the contents? I think it's a caching issue of some sort, but the log should clarify things. Here you go:
http://eve-files.com/dl/255992
I was playing at a hotel with a buggy/weak wireless internet, and had to keep force quitting and re-logging. Eventually one force quit left the launcher disabled. Note that the buggy/weak wireless connection also causes a large number of the infamous "socket closed" errors. |
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