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Veebora
Caldari
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Posted - 2010.02.07 04:48:00 -
[1]
Experiencing issues with a software is OK as it happens and we know you are working on it. But it doesn't change that the bug is still your fault CCP, and we are customers.
Refusing to reimburse the losses due an issue that is only your fault is ridiculous and a big customer disrespect!
Losing big amounts of ISKs means losing some real money as we can make a direct relationship. As instance using paid game time to make ISKs or buying PLEX.
You have one of the worst customers care policies I have ever seen in my life. And I live on a third world country!
Maybe you should rethink your strategies...
Quote: http://www.eveonline.com/devblog.asp?a=blog&bid=727
"A Word from Customer Support
Support's intervention in large fleet engagements in even a remotely fair manner is very problematic due to the complexity of the situation.
Under circumstances where lag is involved or elusive bugs that are difficult to establish as the deciding factor, CCP cannot justify passing judgment on who should have won or who should have lost. While a problem such as the one in focus here is known to affect some players in certain situations, the evidence available in server-side logs, when available at all, can be haphazard and arbitrary. As such, intervention on CCP's part would risk being arbitrary as well.
What this means is that CCP will not be granting reimbursement for fleet fight losses.
Please understand that fleet fight reimbursement has always been very controversial and few issues have been discussed and argued in more detail within CCP. The conclusion has, however, always been to leave fleet battles alone rather than reimbursing them as a whole. We apologize for any inconvenience this may cause and we appreciate your patience as we work diligently towards resolving this issue. "
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Cat o'Ninetails
Rancer Defence League
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Posted - 2010.02.07 04:49:00 -
[2]
hi cat here
well the moral of the story is don't get in fights lol.
xx
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Future Mutant
Republic Military School
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Posted - 2010.02.07 04:51:00 -
[3]
Edited by: Future Mutant on 07/02/2010 04:51:33 Yes lag sucks. Yes ccp are working on it. In the meantime- if they start reimbursing for fleetfights- they will have to reimburse all losses. Cant be done.
Which scenerio would you like more...
A.ccp spends their time working on a solution.
B. ccp spends all their time reimbursing every loss
Hint- if you pick b your a ****tard.
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MrBinary
Minmatar Binary Systems
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Posted - 2010.02.07 04:54:00 -
[4]
Originally by: Cat o'Ninetails hi cat here
well the moral of the story is don't get in fights lol.
xx
Oh my,
I like your posts, the more of them I read.
"[ 2004.05.20 20:11:42 ] Hodal Xibur > Die MrBinary" |
Veebora
Caldari
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Posted - 2010.02.07 05:02:00 -
[5]
Originally by: Future Mutant Edited by: Future Mutant on 07/02/2010 04:51:33 Yes lag sucks. Yes ccp are working on it. In the meantime- if they start reimbursing for fleetfights- they will have to reimburse all losses. Cant be done.
Which scenerio would you like more...
A.ccp spends their time working on a solution.
B. ccp spends all their time reimbursing every loss
Hint- if you pick b your a ****tard.
Maybe we can assume they are different teams:
Developers <> Customer Support
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Vaal Erit
Science and Trade Institute
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Posted - 2010.02.07 05:31:00 -
[6]
Rejecting all laggy fleet loss petitions is vastly superior than only giving back some people their ships and others not. It is fair for everybody and no one is forcing you to be a sheep and join a blob and play at the laggiest time when you know what is going to happen. HTFU, blobber.
Originally by: Jim Raynor EVE needs danger, EVE needs risks, EVE needs combat, even piracy, without these things, the game stagnates to a trivial game centering around bloating your wallet with no purpose. |
Tellenta
Gallente Invicta. Cry Havoc.
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Posted - 2010.02.07 05:41:00 -
[7]
Originally by: Veebora Experiencing issues with a software is OK as it happens and we know you are working on it. But it doesn't change that the bug is still your fault CCP, and we are customers.
Refusing to reimburse the losses due an issue that is only your fault is ridiculous and a big customer disrespect!
Losing big amounts of ISKs means losing some real money as we can make a direct relationship. As instance using paid game time to make ISKs or buying PLEX.
You have one of the worst customers care policies I have ever seen in my life. And I live on a third world country!
Maybe you should rethink your strategies...
Quote: http://www.eveonline.com/devblog.asp?a=blog&bid=727
"A Word from Customer Support
Support's intervention in large fleet engagements in even a remotely fair manner is very problematic due to the complexity of the situation.
Under circumstances where lag is involved or elusive bugs that are difficult to establish as the deciding factor, CCP cannot justify passing judgment on who should have won or who should have lost. While a problem such as the one in focus here is known to affect some players in certain situations, the evidence available in server-side logs, when available at all, can be haphazard and arbitrary. As such, intervention on CCP's part would risk being arbitrary as well.
What this means is that CCP will not be granting reimbursement for fleet fight losses.
Please understand that fleet fight reimbursement has always been very controversial and few issues have been discussed and argued in more detail within CCP. The conclusion has, however, always been to leave fleet battles alone rather than reimbursing them as a whole. We apologize for any inconvenience this may cause and we appreciate your patience as we work diligently towards resolving this issue. "
What the hell is wrong with you?
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Khemul Zula
Amarr Keisen Trade League
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Posted - 2010.02.07 06:00:00 -
[8]
Edited by: Khemul Zula on 07/02/2010 06:00:19 CCP reimburses one side...thread pops up about favortism. CCP reimburses both sides...thread pops up about favortism. CCP reimburses none...thread pops up whining about lag/customer support.
Multiple times a day no matter what is happening...thread pops up whining about lag/customer support.
It is a rather simple decision when you think about it.
Originally by: GM Horse I've sadly misplaced my magic "find farmers in ravens" button.
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Kuronaga
The Drekla Consortium OWN Alliance
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Posted - 2010.02.07 06:06:00 -
[9]
Originally by: Cat o'Ninetails hi cat here
well the moral of the story is don't get in fights lol.
xx
Wanna fight?
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Crimsonjade
Phantom Squad Atlas Alliance
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Posted - 2010.02.07 06:13:00 -
[10]
IBTGM LOCKING THE POST
srsly. wat cat said.
herro kitty online called and said they miss you Veebora
FREE MONGO PECK CCP |
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Future Mutant
Republic Military School
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Posted - 2010.02.07 06:20:00 -
[11]
Originally by: Veebora
Originally by: Future Mutant Edited by: Future Mutant on 07/02/2010 04:51:33 Yes lag sucks. Yes ccp are working on it. In the meantime- if they start reimbursing for fleetfights- they will have to reimburse all losses. Cant be done.
Which scenerio would you like more...
A.ccp spends their time working on a solution.
B. ccp spends all their time reimbursing every loss
Hint- if you pick b your a ****tard.
Maybe we can assume they are different teams:
Developers <> Customer Support
Well oc they wouldnt be delt with by the same team. But the fact remains if you hire x amount of customer service- you will not hire y amount of developers. Unless you think they have a never ending pot of gold and dont care about profit.
Not lets take a 500 v 500 fleet fight- thats 1k petitions. Assume roughly 5 mins per petition. Thats roughly 83 hours of work to reimburse the players. Thats 10-11 ppl working 8 hours each. FOR ONE FLEET FIGHT.
Simply put- it can not be done.
All that aside- even if it was possible from a manpower perspective. What kind of game would eve be if EVERY ship loss EVER was reimbursed? Because the alternative to reimbursing every ship would be the dartboard method- im sure that would end well.
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Lord Fitz
Project Amargosa
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Posted - 2010.02.07 06:25:00 -
[12]
Originally by: Veebora Losing big amounts of ISKs means losing some real money as we can make a direct relationship. As instance using paid game time to make ISKs or buying PLEX.
Actually because it is against the EULA to convert a PLEX or ISK into real money, you have 'lost' the real money the moment you purchase game time. At no point after that can you get the money back, so you're just losing pixels.
If there was a way to convert the ISK back into money you might have a point, which is one of the reasons why there isn't.
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Frug
Omega Wing
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Posted - 2010.02.07 06:26:00 -
[13]
Another idiot thread by another idiot who thinks he's important enjoy that someone will give a crap about his whines.
Nobody does dude. Least of all CCP or the rest of the people reading this. Go play wow.
- - - - - - - - - Do not use dotted lines - - - - - - If you think I'm awesome say BOOO BOOO!! - Ductoris Neat look what I found - Kreul Whisper/PrismX 4 emperor |
Kapse Locke
Minmatar Neh'bu Kau Beh'Hude Ushra'Khan
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Posted - 2010.02.07 06:37:00 -
[14]
Originally by: Crimsonjade herro kitty online called and said they miss you Veebora
How'd they get your number?
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Chainsaw Plankton
IDLE GUNS IDLE EMPIRE
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Posted - 2010.02.07 08:38:00 -
[15]
you should go date rick astely or something, I mean he knows the game, and will never give you up or let you down!
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Shanter
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Posted - 2010.02.07 09:26:00 -
[16]
Originally by: Chainsaw Plankton you should go date rick astely or something, I mean he knows the game, and will never give you up or let you down!
Why?
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Grunanca
Final Agony
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Posted - 2010.02.07 09:32:00 -
[17]
Originally by: Veebora Experiencing issues with a software is OK as it happens and we know you are working on it. But it doesn't change that the bug is still your fault CCP, and we are customers.
Refusing to reimburse the losses due an issue that is only your fault is ridiculous and a big customer disrespect!
Losing big amounts of ISKs means losing some real money as we can make a direct relationship. As instance using paid game time to make ISKs or buying PLEX.
You have one of the worst customers care policies I have ever seen in my life. And I live on a third world country!
Maybe you should rethink your strategies...
Quote: http://www.eveonline.com/devblog.asp?a=blog&bid=727
"A Word from Customer Support
Support's intervention in large fleet engagements in even a remotely fair manner is very problematic due to the complexity of the situation.
Under circumstances where lag is involved or elusive bugs that are difficult to establish as the deciding factor, CCP cannot justify passing judgment on who should have won or who should have lost. While a problem such as the one in focus here is known to affect some players in certain situations, the evidence available in server-side logs, when available at all, can be haphazard and arbitrary. As such, intervention on CCP's part would risk being arbitrary as well.
What this means is that CCP will not be granting reimbursement for fleet fight losses.
Please understand that fleet fight reimbursement has always been very controversial and few issues have been discussed and argued in more detail within CCP. The conclusion has, however, always been to leave fleet battles alone rather than reimbursing them as a whole. We apologize for any inconvenience this may cause and we appreciate your patience as we work diligently towards resolving this issue. "
Or you could just stop bying isk for real money and make them the easy way? Please re-size your signature to the maximum allowed of 400 x 120 pixels with a maximum file size of 24000 bytes. Zymurgist
My sig got owned and it looked good:-( |
Wet Ferret
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Posted - 2010.02.07 09:52:00 -
[18]
Originally by: Veebora Losing big amounts of ISKs means losing some real money as we can make a direct relationship. As instance using paid game time to make ISKs or buying PLEX.
No, it doesn't / no we can't.
You can put ISK value on things in game like PLEX, or a character or ETC because CCP condones it, but these things have no official real world value no matter how much you think they do.
edit: and just to remind you, there is still no divider between posts and sigs.
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Reem Fairchild
Minmatar Military Research and Manufacturing Corp.
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Posted - 2010.02.07 09:53:00 -
[19]
Originally by: Chainsaw Plankton you should go date rick astely or something, I mean he knows the game, and will never give you up or let you down!
Nor will he ever make you cry, say good bye, or tell a lie and hurt you. ----- 'In Eve, as in real life, if you are bored it's your own fault.' |
Zenst
Aliastra
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Posted - 2010.02.07 10:42:00 -
[20]
Edited by: Zenst on 07/02/2010 10:42:50 CCP's customer server is a macro written by a disgrunteled isk farmer. Least thats the rumours from alot of people going about once they compared petition templates. .
Put it another way if I had a large sign on my house saying beware of the dog and you came to my house and it bit you, i'd be liable. If I had no sign I would still be liable. CCP not only dont have a sign up but even deny there is a ruddy dog whilst saying how great there dog is all in the same sentence.
Bunch of fraggles in many respects currently, most sad to see this given we care.
PS the Chewbacca defence has more reason than what CCP's defence on petitions are currently |
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Darek Castigatus
Immortalis Inc. Shadow Cartel
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Posted - 2010.02.07 15:08:00 -
[21]
or maybe they explained it once already, cant be bothered to do it again for those who didnt listen the first time and are simply ignoring all the whiney *****es and getting on with some actual useful work.
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Banana Torres
The Green Banana Corporation
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Posted - 2010.02.07 15:28:00 -
[22]
Originally by: Tellenta What the hell is wrong with you?
I expect he was sitting there waiting for the outstanding requests to go to zero so that he could play the game.
Then woke up in a clone VAT. Because he was trying to PvP in Eve Online, the most PvP game there is, he has to suck up the loss. On the other hand if he stuck to empire and ran level four missions and the server had a hiccup he would get his ship back.
Simples.
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Slade Trillgon
Endless Possibilities Inc. Ushra'Khan
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Posted - 2010.02.07 15:38:00 -
[23]
Originally by: MrBinary
Originally by: Cat o'Ninetails hi cat here
well the moral of the story is don't get in fights lol.
xx
Oh my,
I like your posts, the more of them I read.
She grows on you for sure
Originally by: Future Mutant
Simply put- it can not be done.
All that aside- even if it was possible from a manpower perspective. What kind of game would eve be if EVERY ship loss EVER was reimbursed? Because the alternative to reimbursing every ship would be the dartboard method- im sure that would end well.
Well they could re-spawn the ships. BOOM everyone is happy.
Fake Edit:
... Oh wait
Slade
Originally by: Niccolado Starwalker
Please go sit in the corner, and dont forget to don the shame-on-you-hat!
≡v≡ |
Serpents smile
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Posted - 2010.02.07 15:40:00 -
[24]
Originally by: Reem Fairchild
Originally by: Chainsaw Plankton you should go date rick astely or something, I mean he knows the game, and will never give you up or let you down!
Nor will he ever make you cry, say good bye, or tell a lie and hurt you.
Thank you for that now I'm stuck with that song in my head....
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Catherine Frasier
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Posted - 2010.02.07 16:15:00 -
[25]
Originally by: Future Mutant Hint- if you pick b your a ****tard.
It never fails to amuse me when I see people who can't even grasp the difference between your and you're calling other people ****tards.
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Future Mutant
Republic Military School
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Posted - 2010.02.08 01:16:00 -
[26]
Originally by: Catherine Frasier
Originally by: Future Mutant Hint- if you pick b your a ****tard.
It never fails to amuse me when I see people who can't even grasp the difference between your and you're calling other people ****tards.
hey ***got its the ****ing internet im not writing a goddamn term paper. Now stop the english lesson and go back to being a ****tard
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Mara Rinn
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Posted - 2010.02.08 02:04:00 -
[27]
I was going to post that the golden rule of EVE is, "don't fly what you can't afford to lose," but then I realised that the New Citizens Useful Threads page on the wiki doesn't actually link to that statement explicitly. Time for more edits, perhaps. [Aussie players: join channels ANZAC or AUSSIES] |
Gladys Pank
Amarr Trillionaire High-Rollers Suicidal Bassoon Orkesta
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Posted - 2010.02.08 04:01:00 -
[28]
Experiencing issues with a poster is OK as it happens and we know you are working on making a post worth anything. But it doesn't change that the crap post is still your fault, and we are wasting our time reading this nonsense.
Refusing to understand the boredom due an reading your post that is only your fault is ridiculous and a big forum disrespect!
Losing big amounts of ISKs does not means losing some real money as you should understand everybody is in the same situation. Don't fly what you cant afford to lose.
You are one of the worst posters I have ever seen in my life. And I live on a CAOD and C&P country!
Maybe you should rethink your whining... ~ Soar Like a Penguin |
Serena Tiger
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Posted - 2010.02.08 05:28:00 -
[29]
+1 whining. Shame on you CCP !
The new gameplay is technically unplayable and it s now official.
"You lost everything on the battles we wanted you to be involved in Dominion ? Yes it s our fault but we can t do anything for you. Keep playing and keep paying please. Thanks for being so addicted to eve and don't look after another game please. CCP"
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Tobias Sjodin
Ore Mongers
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Posted - 2010.02.08 05:38:00 -
[30]
Two flies with one blow:
* Fixing lag by making people not want to join big fleets.
* Fixing "blobs" by making people not want to join big fleets.
the list could go on...
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